HP Color Laserjet 5 Manual

Printer Response Problems
No display message
Description Solution
The display on the printer appears
blank or is not lit even when the fan is
running.Turn the printer ON (button in). The
fans may be running even with the
power switch in the standby position
(button out).
The printer’s power switch is in the
standby position (button out).Turn the printer ON (button in). The
fan may be running even with the
power switch in the standby position
(button out).
The AC power cord is not firmly
plugged into both...

Printer on, but not receiving data
Description Solution
The printer’s On Line indicator is not lit. Click [On Line] to return the printer on
line.
The top cover of the printer is not
closed correctly.Close the top cover firmly, making
sure that it is properly latched. If the
print drum was replaced and now the
top cover will not latch, make sure the
protective drum cover has been
removed (see Chapter 6).
A printer message other than 00 PCL
READY (or 00 POSTSCRIPT READY)
appears on the printer display.See...

Printer on, but nothing prints
Description Solution
The printer’s On Line indicator is not lit. Click [On Line] to return the printer on
line.
The top cover of the printer is not
closed correctly.Close the top cover firmly, making
sure that it is properly latched. If the
print drum was replaced and now the
top cover will not latch, make sure the
protective print drum cover has been
removed (see Chapter 6, “Replacing
the drum”).
The Data indicator is flashing. Wait for the Data indicator to stop
flashing....

Printer on, cannot print a PostScript file
Description Solution
The PostScript option is not installed
on the printer.Install the PostScript option.
00 PCL READY appears on the printer
display.Select PostScript or Auto as the
printer system language.
A message other than 00 POSTSCRIPT
READY appears on the printer display.See “Printer Messages” at the end of
this chapter for help.
You are using the DOS COPY command
with the /B option (COPY /B
PRN: or COPY
PRN: /B).Use the DOS copy command without
the /B...

Control Panel Problems
Control panel settings work incorrectly
Description Solution
The display on the printer appears
blank or is not lit even when the fan is
running.Turn on the printer (button in). The fan
may be running even with the power
switch in the standby position (button
out).
Your printer settings in the software
application are different from the
printer control panel settings.The settings in your software
application override the settings on the
control panel of the printer.
The printer was...

Cannot select the optional rear input tray
Description Solution
REAR does not appear as a selection
for INPUT TRAY.Install the optional rear feed unit.
The optional rear feed unit is not
correctly installed on the printer.Check all of the connections for the
optional rear feed unit. For more
information, see the documentation for
the optional rear feed unit.
The rear feed unit does not show up
as an option on the self test page.Make sure the optional rear feed unit
is connected correctly.
7-24  Solving...

Printer Self Test Problems
Cannot select the self test menu
Description Solution
The On Line indicator is lit. Click [On Line] to take the printer off
line.
The Data indicator is lit. Click [Form Feed] or reset the printer.
A printer message other than 00 PCL
READY or 00 POSTSCRIPT READY
appears on the printer display.See “Printer Messages” at the end of
this chapter for help.
Cannot print a self test page
Description Solution
The On Line indicator is lit. Click [On Line] to go off line and try
running...

Print Quality Problems
In this section, all references to horizontal (1) or vertical (2) directions of
print quality problems either in text or graphics refer to problems found on
letter, and A4 media.
If you are using legal, A3, or 11 x 17 size media, the media is fed into the
printer in a different direction, so references to the horizontal direction (1)
will appear in the vertical direction  Also, references to vertical (2) will
appear in the horizontal direction on these media sizes.
Toner smear...

Horizontal lines or streaks
Description Solution
The printer needs cleaning. Clean the printer as described in
Chapter 6.
Horizontal streaks appear in multiple
colors.Clean the printer as described in
Chapter 6.
Dark and light bands appear in large
areas of halftone areas.If the problem persists, replace the
print drum.
White lines or streaks only appear in
the black areas of print.Print the self test page for several
pages. The white line should clear
with continued printing. Then reprint
your print...

Faded print, Random Faded Areas, or Speckles
Description Solution
The printer needs cleaning. Clean the printer as described in
Chapter 6 of this manual.
The message 19.5 TRANS BELT USER
MAINTENANCE appears on the printer
display.Replace the transfer belt as described
in Chapter 6.
The transfer corona wire is dirty. See Chapter 6 for information on
cleaning the corona wire. Make sure
the corona cleaning knob is at the full
right position.
The moisture content of your paper is
uneven or too high.Try paper...