HP Color Laserjet 5 Manual

4Open the paper guide plate by lifting the
green handle (A). Remove any jammed
paper.
5Close the paper guide plate.
6Close the top cover.
7Slide the input tray back into the printer
and firmly push it in place.
If a paper jam message still appears on
the printer display, check other areas for
jammed media.
6
7
5
4
5
7
Solving Printer
Problems
ENSolving Printer Problems  7-9 

Clearing Image Transfer Area Jams
The printer message 13.1 CLEAR DRUM
WINDING JAM indicates media is jammed in the
image transfer area of the internal paper path.
Caution
Do not expose the print drum to direct light
for extended periods of time. Exposure to light
can permanently damage the print drum.
Do not touch the transfer belt surface. Oil
from your hands and other contaminants can
damage the transfer belt, reducing print
quality and the life of the transfer belt.
1Press the top release button, then...

Clearing Fusing and Paper Output Area Jams
The printer message 13.2 CLEAR OUTPUT JAM
or 13.5 CLEAR PAPER JAM indicates media is
jammed in the output paper path.
1If the jammed paper has passed partially
into the output bin, gently pull the paper
out.
Caution
Remove all jewelry and watches before
continuing. Touching the print drum with
these items can scratch the print drum,
causing permanent damage to the print drum.
Do not expose the print drum to direct light
for extended periods of time. Exposure to...

4Remove any jammed media.
Look closely for any jammed media.
Media may be tucked in around the fuser
with nothing showing in front. Remove
the fuser if necessary as shown in
Chapter 6.
5Return the diverter assembly to its
original position.
6Close the top cover.
If a paper jam message still appears on
the printer display, check other areas for
jammed media.5 4
6
7-12  Solving Printer ProblemsEN 

Common Causes of Media Jams
Description Solution
Your paper or other print media does
not meet the proper specifications.For complete specifications, see
Appendix B.
You are re-feeding paper that has
already passed through the printer.Do not re-feed media. 
The input tray is loaded incorrectly. Remove any excess media from the
input tray. Press the media down in
the input tray until the media is below
the tabs. See Chapter 2 for specific
information on loading media in input
trays.
Input tray guides are...

Description Solution
More than one sheet has been fed in
manual feed.Use single sheet in manual tray.
The media was not stored correctly. Replace the print media. Media should
be stored in its original packaging in a
dry area.
The transfer corona cleaning knob is
not in the full right indent position.Open the printer, slide the transfer
corona cleaning knob to its full right
position, then close the printer.
If you are printing transparencies, the
coating roller may be beyond its life.If the control...

Media Handling Problems
Printer feeds multiple sheets
Description Solution
The input tray is overfilled. Remove the excess media from the
input tray. The input tray holds a
maximum of 1 inch of paper
(approximately 250 sheets) or a
maximum of 50 transparencies. 
The paper is not under the tabs in the
paper tray.Remove the paper tray, press the
paper down under the tabs of the
paper tray, then reinstall the tray.
Your media is sticking together. Remove any remaining paper, rotate it
180 degrees or flip it...

Paper does not feed automatically
Description Solution
Manual feed is selected. Select the correct media source.
The correct size of media is not
loaded.Load the correct size of media.
The input tray is empty. Load media in the input tray.
There still is paper in the paper path
after removing the previous paper jam.Open the printer and remove any
media in the paper path. Check the
fuser area carefully for any jams. For
information on removing paper jams,
see the first section of this chapter.
Paper does...

Paper does not feed from the rear input tray
Description Solution
Manual feed is selected. Select the correct media source.
The correct size of media is not
loaded.Load the correct size of media.
The input tray is empty. Load media in the input tray.
There still is paper in the paper path
after removing the previous paper jam.Open the printer and remove any
media in the paper path. Check the
fuser area carefully for any jams. For
information on removing paper jams,
see the first section of this chapter....

Envelopes jam or will not feed in the printer
Description Solution
You are attempting to load envelopes
in this printer.Do not load envelopes. Envelopes are
not supported in this printer. 
Curled or wrinkled output
Description Solution
The media does not meet the
specifications for this printer.For media specifications, see
Appendix B.
The current media is damaged or in
poor condition.Remove media from input tray and
load media from a different source.
You are operating the printer in
excessively humid...