HP Color LaserJet 2605 User Manual
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ProblemCauseSolution A print cartridge may have a problem.To determine which cartridge has a problem, print the PQ diagnostics page from HP ToolboxFX. Marks repeatedly appear at even intervals on the unprinted side of the page. Aaa Internal parts might have toner on them.The problem typically corrects itself after a few more pages. The paper path might need cleaning.Clean the printer. The fuser might be damaged or dirty.Clean using instructions in HP ToolboxFX. Contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. The printed page contains misformed characters.The media might not meet HP specifications.Use a different paper, such as high- quality paper that is intended for color laser printers. If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service.Verify that the problem also occurs on the Configuration page. If so, contact HP Customer Care. See HP CustomerCare or the support flyer that came in the printer box. The printed page is curled or wavy.The printer is not set to print on the type of media on which you want to print.In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper. The media might not meet HP specifications.Use a different paper, such as high- quality paper that is intended for color laser printers. Both high temperature and humidity can cause paper curl.Check the printer environment. Text or graphics are skewed on the printed page. The media might be loaded incorrectly.Make sure that the paper or other print media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Loadingtrays . The media might not meet HP specifications. Use a different paper, such as high- quality paper that is intended for color laser printers. ENW W Print problems 159
ProblemCauseSolution The printed page contains wrinkles or creases.The media might be loaded incorrectly.Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Loading trays. Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray. The media might not meet HP specifications.Use a different paper, such as high- quality paper that is intended for color laser printers. Toner appears around the printed characters.The media might be loaded incorrectly.Turn over the stack of paper in the tray. If large amounts of toner have scattered around the characters, the paper might have high resistivity.Use a different paper, such as high- quality paper that is intended for color laser printers. An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).Software settings might affect image printing.In your software program, change the tone (darkness) of the field in which the repeated image appears. In your software program, rotate the whole page 180° to print the lighter image first. The order of images printed might affect printing.Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page. A power surge might have affected the printer. If the defect occurs later in a print job, turn the printer off for 10 minutes, and then turn on the printer to restart the print job. 160 Chapter 12 Problem solving ENWW
Solving issues with color documents This section describes issues that can occur when you print in color. ProblemCauseSolution Only black is printing when the document should be printing in color.Color mode is not selected in your program or printer driver.Select color mode instead of grayscale mode. The correct printer driver might not be selected in the program.Select the correct printer driver. The printer might not be correctly configured.Print a Configuration page. If no color appears on the Configuration page, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. One or more colors are not printing, or are inaccurate.Sealing tape might be on the print cartridges.Verify that the sealing tape has been completely removed from the print cartridges. The media might not meet HP specifications.Use a different paper, such as high- quality paper that is intended for color laser printers. The printer might be operating in excessively humid conditions.Verify that the printer environment is within humidity specifications. One or more print cartridges might be low. If you are using non-HP print cartridges, no messages appear on the printer control panel or in the HP ToolboxFX.Replace any low print cartridges. The control panel is set for override.Replace low or empty print cartridges. A color is printing inconsistently after you load a new print cartridge. A a BbCc A a BbCc A a BbCc A a BbCc A a BbCc Another print cartridge might be low. If you are using a non-HP print cartridge, it might be low or empty but you will receive no indication.Remove the print cartridge for the color that is printing inconsistently and reinstall it. The control panel is set for override.Replace low or empty print cartridges. The colors on the printed page do not match the colors as they appear on the screen. The colors on your computer monitor might differ from the printer output.Select Screen Match in the Color tab of the printer driver. If extremely light colors or extremely dark colors on screen are not printing, your software program might interpret extremely light colors as white or extremely dark colors as black. If possible, avoid using extremely light or extremely dark colors. ENW W Print problems 161
ProblemCauseSolution The media might not meet HP specifications.Use a different paper, such as high- quality paper that is intended for color laser printers. Aa BbCc A a BbCc A a BbCc A a BbCc A a BbCc The finish on the printed color page is inconsistent.The media might be too rough. Use a smooth paper or print media, such as a high-quality paper that is made for color laser printers. Generally, smoother media produces better the results. Media-handling problems Use the information in this section when the printer experiences media-handling problems. Print-media guidelines ●For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● For best-quality color printing, use a smooth type of paper. Generally, smoother media produces better results. ● If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. ● Do not use media that is designed for Inkjet printers only. Use media that is designed for color LaserJet printers. ● Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography. ● Do not use raised or embossed letterhead. ● The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature 210°C (410°F) for 0.2 second). CAUTION Failure to follow these guidelines could cause jams or damage to the printer. 162 Chapter 12 Problem solving ENWW
Solving print-media problems The following problems with paper cause print quality deviations, jamming, or even damage to the printer. ProblemCauseSolution Poor print quality or toner adhesionThe paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.Verify that the appropriate media type was selected in the printer driver. Try another kind of paper, between 100 and 250 Sheffield, 4% to 6% moisture content. Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof wrapping. The paper has variability from one side to the other.Turn the paper over. Excessive curlThe paper is too moist, has the wrong grain direction, or is of short-grain construction.Verify that the appropriate media type was selected in the printer driver. Try printing on media from a new or different package. Use long-grain paper. The paper varies from side-to-side.Turn the paper over. Jamming, damage to printerThe paper has cutouts or perforations.Use paper that is free of cutouts or perforations. Problems with feedingThe paper has ragged edges.Use high-quality paper that is made for color laser printers. The paper varies from side-to-side.Turn the paper over. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Use long-grain paper. Print is skewed (crooked)The media guides might be incorrectly adjusted.Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. More than one sheet feeds at one time.The media tray might be overloaded.Remove some of the media from the tray. See Loading trays. The media might be wrinkled, folded, or damaged.Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. Printer does not pull media from the media input tray. The printer might be in manual feed mode.● If Manual feed appears on the printer control-panel display, press the ( Select ) button to print the job. ● Verify that the printer is not in manual feed mode and print your job again. ENW W Print problems 163
ProblemCauseSolution The media tray might be overloaded.Remove some of the media from the tray. See Loading trays. The paper-length adjustment control in Tray 2 or optional Tray 3 is set at a length that is greater than the media size.Adjust the paper-length adjustment control to the correct length. The pickup roller might be dirty or damaged. Contact HP Customer Care. SeeHP Customer Care or the support flyer that came in the printer box. Performance problems Try the tips in this section if pages exit the printer, but have nothing printed on them, or when the printer does not print any pages. ProblemCauseSolution Pages print but are totally blank.The sealing tape might still be in the print cartridges.Verify that the sealing tape has been completely removed from the print cartridges. The document might contain blank pages.Check the document that you are printing to see if content appears on all of the pages. The printer might be malfunctioning.To check the printer, print a Configuration page. Pages print very slowly.Heavier media types can slow the print job.Print on a different type of media. Complex pages will print slowerProper fusing may require a slower print speed to ensure the best print quality. Pages did not print. The printer might not be pulling media correctly.See Media-handling problems . The media is jamming in the printer.Clear the jam. The USB cable might be defective or incorrectly connected.●Disconnect the USB cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB cable. Other devices are running on your computer. The device might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the printer, the other device might be interfering. To connect and use the printer, you must disconnect the other device or you must use two USB ports on the computer. 164 Chapter 12 Problem solving ENWW
Troubleshooting tools The section describes the tools that can help you solve problems with your printer. Device pages and reports This section describes the pages and reports that help you diagnose and solve problems with the printer. Demo page To verify that your printer is functioning properly, print a Demo page. For more information about the Demo page, see Demo page. Configuration page The Configuration page lists the current settings and properties of the printer. You can use this page to check for color plane registration and cartridge half tones. You can print a Configuration page from the printer or HP ToolboxFX. For more information about the Configuration page, see Configuration page . Supplies Status page The Supplies Status page lists the remaining life of the HP print cartridges. It also lists the estimated pages remaining, number of pages printed, and other supplies information. You can print a Supplies Status page from the printer or HP ToolboxFX. For more information about the Supplies Status page, see Supplies Status page. HP ToolboxFX HP ToolboxFX is a software application that you can use for troubleshooting tasks. To view HP ToolboxFX Open HP ToolboxFX in one of these ways: ●On the Windows desktop, double-click the HP ToolboxFX icon. ● On the Windows Start menu, click Programs (All Programs in Windows XP), click HP, click HP Color LaserJet 2605 series , and then click HP ToolboxFX. Troubleshooting tab HP ToolboxFX includes a Troubleshooting tab that contains links to the following main pages: ● Control Panel Messages . View descriptions of printer control-panel messages. ● Clearing Jams . View information about locating and clearing jams. ● Print Problems . View Help topics that can help you solve print problems. ● Memory Card Problems . View Help topics that can help you solve memory-card problems. ENW W Troubleshooting tools 165
●Connectivity Problems . View Help topics that can help you solve networking problems. ● Troubleshooting Tools . Employ such troubleshooting tools as a cleaning page or a color troubleshooting page to maintain the printer. NOTE Other tabs on HP ToolboxFX might be helpful in troubleshooting printer problems. For information about the other tabs on HP ToolboxFX, see HP ToolboxFX . Service menu Use the control-panel Service menu to troubleshoot printer problems. Restoring the factory-set defaults Restoring the factory-set defaults returns all of the settings to the factory defaults. To restore the factory-set defaults 1. Use the (Left arrow ) or the (Right arrow ) button to select Service, and then press (Select ). 2. Use the (Left arrow ) or the (Right arrow ) button to select Restore defaults , and then press ( Select ). The printer automatically restarts. Cleaning the paper path The printer features a special cleaning mode to clean the paper path. NOTE If you have access to HP ToolboxFX, HP recommends cleaning the paper path by using HP ToolboxFX. To clean the paper path 1. Use the (Left arrow ) or the (Right arrow ) button to select Service, and then press (Select ). 2. Use the (Left arrow ) or the (Right arrow ) button to select Cleaning Mode, and then press (Select ). A page feeds through the printer slowly. Discard the page when the process is completed. 3. Load plain letter or A4 paper when you are prompted. 4. Press (Select ) again to confirm and begin the cleaning process. A page feeds through the printer slowly. Discard the page when the process is completed. Calibrating the printer Calibrations are performed at regular intervals. For best print quality, a calibration can be performed from the control panel. For more information about calibrating the printer, see Calibrating the printer . 166 Chapter 12 Problem solving ENWW
13Working with memory This section provides information about the following topics: ● Printer memory ● Installing memory and font DIMMs ● Checking DIMM installation ● Enabling memory ● Enabling the language-font DIMM for Windows ENW W 167
Printer memory The HP Color LaserJet 2605dn and 2605dtn printer has one dual inline memory module (DIMM) slot for upgrading the printer capabilities with the following options: ●More printer memory. DIMMs are available in 32, 64, and 128 MB for a maximum of 192 MB. ● DIMM-based accessory fonts, macros, and patterns You might want to add more memory to the printer if you often print complex graphics or PS documents, or use many downloaded fonts. Additional memory also allows the printer to print multiple, collated copies at the maximum speed. Before ordering additional memory, see how much is currently installed by printing a Configuration page. Press ( Select ) and (Cancel Job ) simultaneously, or use the HP ToolboxFX. To order DIMMs, see Accessories and ordering information . Single inline memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with the printer. 168 Chapter 13 Working with memory ENWW