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HP Color LaserJet 2605 User Manual

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    ProblemCauseSolution
    A print cartridge may have a problem.To determine which cartridge has a
    problem, print the PQ diagnostics page
    from HP ToolboxFX.
    Marks repeatedly appear at even
    intervals on the unprinted side of the
    page.
    Aaa
    Internal parts might have toner on them.The problem typically corrects itself
    after a few more pages.
    The paper path might need cleaning.Clean the printer.
    The fuser might be damaged or dirty.Clean using instructions in
    HP ToolboxFX.
    Contact HP Customer Care. See
    HP Customer Care  or the support flyer
    that came in the printer box.
    The printed page contains misformed
    characters.The media might not meet HP
    specifications.Use a different paper, such as high-
    quality paper that is intended for color
    laser printers.
    If characters are incorrectly formed so
    that they produce a wavy effect, the
    laser scanner might need service.Verify that the problem also occurs on
    the Configuration page. If so, contact
    HP Customer Care. See 
    HP CustomerCare  or the support flyer that came in
    the printer box.
    The printed page is curled or wavy.The printer is not set to print on the
    type of media on which you want to
    print.In the printer driver, select the  Paper
    tab and set  Type is to match the type
    of paper on which you are printing.
    Print speed might be slower if you are
    using heavy paper.
    The media might not meet HP
    specifications.Use a different paper, such as high-
    quality paper that is intended for color
    laser printers.
    Both high temperature and humidity
    can cause paper curl.Check the printer environment.
    Text or graphics are skewed on the
    printed page. The media might be loaded incorrectly.Make sure that the paper or other print
    media is loaded correctly and that the
    media guides are not too tight or too
    loose against the stack. See 
    Loadingtrays
    .
    The media might not meet HP
    specifications. Use a different paper, such as high-
    quality paper that is intended for color
    laser printers.
    ENW W
    Print problems 159
     
    						
    							
    ProblemCauseSolution
    The printed page contains wrinkles or
    creases.The media might be loaded incorrectly.Verify that the media is loaded
    correctly and that the media guides are
    not too tight or too loose against the
    stack. See 
    Loading trays.
    Turn over the stack of paper in the
    input tray, or try rotating the paper 180°
    in the input tray.
    The media might not meet HP
    specifications.Use a different paper, such as high-
    quality paper that is intended for color
    laser printers.
    Toner appears around the printed
    characters.The media might be loaded incorrectly.Turn over the stack of paper in the tray.
    If large amounts of toner have
    scattered around the characters, the
    paper might have high resistivity.Use a different paper, such as high-
    quality paper that is intended for color
    laser printers.
    An image that appears at the top of the
    page (in solid black) repeats farther
    down the page (in a gray field).Software settings might affect image
    printing.In your software program, change the
    tone (darkness) of the field in which the
    repeated image appears.
    In your software program, rotate the
    whole page 180° to print the lighter
    image first.
    The order of images printed might
    affect printing.Change the order in which the images
    are printed. For example, have the
    lighter image at the top of the page,
    and the darker image farther down the
    page.
    A power surge might have affected the
    printer. If the defect occurs later in a print job,
    turn the printer off for 10 minutes, and
    then turn on the printer to restart the
    print job.
    160 Chapter 12   Problem solving ENWW
     
    						
    							
    Solving issues with color documents
    This section describes issues that can occur when you print in color.
    ProblemCauseSolution
    Only black is printing when the
    document should be printing in color.Color mode is not selected in your
    program or printer driver.Select color mode instead of grayscale
    mode.
    The correct printer driver might not be
    selected in the program.Select the correct printer driver.
    The printer might not be correctly
    configured.Print a Configuration page. If no color
    appears on the Configuration page,
    contact HP Customer Care. See
    HP Customer Care or the support flyer
    that came in the printer box.
    One or more colors are not printing, or
    are inaccurate.Sealing tape might be on the print
    cartridges.Verify that the sealing tape has been
    completely removed from the print
    cartridges.
    The media might not meet HP
    specifications.Use a different paper, such as high-
    quality paper that is intended for color
    laser printers.
    The printer might be operating in
    excessively humid conditions.Verify that the printer environment is
    within humidity specifications.
    One or more print cartridges might be
    low. If you are using non-HP print
    cartridges, no messages appear on the
    printer control panel or in the
    HP ToolboxFX.Replace any low print cartridges.
    The control panel is set for override.Replace low or empty print cartridges.
    A color is printing inconsistently after
    you load a new print cartridge.
    A a BbCc
    A a BbCc
    A a BbCc
    A a BbCc
    A a BbCc
    Another print cartridge might be low. If
    you are using a non-HP print cartridge,
    it might be low or empty but you will
    receive no indication.Remove the print cartridge for the color
    that is printing inconsistently and
    reinstall it.
    The control panel is set for override.Replace low or empty print cartridges.
    The colors on the printed page do not
    match the colors as they appear on the
    screen. The colors on your computer monitor
    might differ from the printer output.Select 
    Screen Match  in the Color tab
    of the printer driver.
    If extremely light colors or extremely
    dark colors on screen are not printing,
    your software program might interpret
    extremely light colors as white or
    extremely dark colors as black. If possible, avoid using extremely light
    or extremely dark colors.
    ENW W
    Print problems 161
     
    						
    							
    ProblemCauseSolution
    The media might not meet HP
    specifications.Use a different paper, such as high-
    quality paper that is intended for color
    laser printers.
    Aa BbCc
    A a BbCc
    A a BbCc
    A a BbCc
    A a BbCc
    The finish on the printed color page is
    inconsistent.The media might be too rough. Use a smooth paper or print media,
    such as a high-quality paper that is
    made for color laser printers.
    Generally, smoother media produces
    better the results.
    Media-handling problems
    Use the information in this section when the printer experiences media-handling problems.
    Print-media guidelines
    ●For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears,
    spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
    ● For best-quality color printing, use a smooth type of paper. Generally, smoother media produces
    better results.
    ● If you are unsure what type of paper you are loading (such as bond or recycled), check the label
    on the package of paper.
    ● Do not use media that is designed for Inkjet printers only. Use media that is designed for color
    LaserJet printers.
    ● Do not use letterhead paper that is printed with low-temperature inks, such as those used in
    some types of thermography.
    ● Do not use raised or embossed letterhead.
    ● The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper
    or preprinted forms use inks that are compatible with this fusing temperature 210°C (410°F) for
    0.2 second).
    CAUTION Failure to follow these guidelines could cause jams or damage to the printer.
    162 Chapter 12   Problem solving ENWW
     
    						
    							
    Solving print-media problems
    The following problems with paper cause print quality deviations, jamming, or even damage to the
    printer.
    ProblemCauseSolution
    Poor print quality or toner adhesionThe paper is too moist, too rough, too
    heavy or too smooth, or it is embossed
    or from a faulty paper lot.Verify that the appropriate media type
    was selected in the printer driver.
    Try another kind of paper, between 100
    and 250 Sheffield, 4% to 6% moisture
    content.
    Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof
    wrapping.
    The paper has variability from one side
    to the other.Turn the paper over.
    Excessive curlThe paper is too moist, has the wrong
    grain direction, or is of short-grain
    construction.Verify that the appropriate media type
    was selected in the printer driver.
    Try printing on media from a new or
    different package.
    Use long-grain paper.
    The paper varies from side-to-side.Turn the paper over.
    Jamming, damage to printerThe paper has cutouts or perforations.Use paper that is free of cutouts or
    perforations.
    Problems with feedingThe paper has ragged edges.Use high-quality paper that is made for
    color laser printers.
    The paper varies from side-to-side.Turn the paper over.
    The paper is too moist, too rough, too
    heavy or too smooth, has the wrong
    grain direction, or is of short-grain
    construction or it is embossed or from
    a faulty paper lot.Try another kind of paper, between 100
    and 250 Sheffield, 4 to 6% moisture
    content.
    Use long-grain paper.
    Print is skewed (crooked)The media guides might be incorrectly
    adjusted.Remove all media from the input tray,
    straighten the stack, and then load the
    media in the input tray again. Adjust
    the media guides to the width and
    length of the media that you are using
    and try printing again.
    More than one sheet feeds at one time.The media tray might be overloaded.Remove some of the media from the
    tray. See Loading trays.
    The media might be wrinkled, folded,
    or damaged.Verify that the media is not wrinkled,
    folded, or damaged. Try printing on
    media from a new or different package.
    Printer does not pull media from the
    media input tray. The printer might be in manual feed
    mode.●
    If Manual feed  appears on the
    printer control-panel display,
    press the 
     ( Select ) button to
    print the job.
    ● Verify that the printer is not in
    manual feed mode and print your
    job again.
    ENW W
    Print problems 163
     
    						
    							
    ProblemCauseSolution
    The media tray might be overloaded.Remove some of the media from the
    tray. See Loading trays.
    The paper-length adjustment control in
    Tray 2 or optional Tray 3 is set at a
    length that is greater than the media
    size.Adjust the paper-length adjustment
    control to the correct length.
    The pickup roller might be dirty or
    damaged. Contact HP Customer Care. SeeHP Customer Care
     or the support flyer
    that came in the printer box.
    Performance problems
    Try the tips in this section if pages exit the printer, but have nothing printed on them, or when the
    printer does not print any pages.
    ProblemCauseSolution
    Pages print but are totally blank.The sealing tape might still be in the
    print cartridges.Verify that the sealing tape has been
    completely removed from the print
    cartridges.
    The document might contain blank
    pages.Check the document that you are
    printing to see if content appears on all
    of the pages.
    The printer might be malfunctioning.To check the printer, print a
    Configuration page.
    Pages print very slowly.Heavier media types can slow the print
    job.Print on a different type of media.
    Complex pages will print slowerProper fusing may require a slower
    print speed to ensure the best print
    quality.
    Pages did not print. The printer might not be pulling media
    correctly.See Media-handling problems
    .
    The media is jamming in the printer.Clear the jam.
    The USB cable might be defective or
    incorrectly connected.●Disconnect the USB cable at both
    ends and reconnect it.
    ● Try printing a job that has printed
    in the past.
    ● Try using a different USB cable.
    Other devices are running on your
    computer. The device might not share a USB
    port. If you have an external hard drive
    or network switchbox that is connected
    to the same port as the printer, the
    other device might be interfering. To
    connect and use the printer, you must
    disconnect the other device or you
    must use two USB ports on the
    computer.
    164 Chapter 12   Problem solving ENWW
     
    						
    							
    Troubleshooting tools
    The section describes the tools that can help you solve problems with your printer.
    Device pages and reports
    This section describes the pages and reports that help you diagnose and solve problems with the
    printer.
    Demo page
    To verify that your printer is functioning properly, print a Demo page. For more information about the
    Demo page, see 
    Demo page.
    Configuration page
    The Configuration page lists the current settings and properties of the printer. You can use this page
    to check for color plane registration and cartridge half tones. You can print a Configuration page from
    the printer or HP ToolboxFX.
    For more information about the Configuration page, see 
    Configuration page .
    Supplies Status page
    The Supplies Status page lists the remaining life of the HP print cartridges. It also lists the estimated
    pages remaining, number of pages printed, and other supplies information. You can print a Supplies
    Status page from the printer or HP ToolboxFX.
    For more information about the Supplies Status page, see 
    Supplies Status page.
    HP ToolboxFX
    HP ToolboxFX is a software application that you can use for troubleshooting tasks.
    To view HP ToolboxFX
    Open HP ToolboxFX in one of these ways:
    ●On the Windows desktop, double-click the HP ToolboxFX icon.
    ● On the Windows 
    Start menu, click  Programs (All Programs  in Windows XP), click  HP, click
    HP Color LaserJet 2605 series , and then click HP ToolboxFX.
    Troubleshooting tab
    HP ToolboxFX includes a  Troubleshooting tab that contains links to the following main pages:
    ● Control Panel Messages
    . View descriptions of printer control-panel messages.
    ● Clearing Jams . View information about locating and clearing jams.
    ● Print Problems . View Help topics that can help you solve print problems.
    ● Memory Card Problems . View Help topics that can help you solve memory-card problems.
    ENW W Troubleshooting tools 165
     
    						
    							
    ●Connectivity Problems
    . View Help topics that can help you solve networking problems.
    ● Troubleshooting Tools . Employ such troubleshooting tools as a cleaning page or a color
    troubleshooting page to maintain the printer.
    NOTE Other tabs on HP ToolboxFX might be helpful in troubleshooting printer problems. For
    information about the other tabs on HP ToolboxFX, see 
    HP ToolboxFX .
    Service menu
    Use the control-panel  Service menu to troubleshoot printer problems.
    Restoring the factory-set defaults
    Restoring the factory-set defaults returns all of the settings to the factory defaults.
    To restore the factory-set defaults
    1.
    Use the 
     (Left arrow ) or the  (Right arrow ) button to select  Service, and then press 
    (Select ).
    2. Use the 
     (Left arrow ) or the  (Right arrow ) button to select  Restore defaults , and then
    press 
     ( Select ).
    The printer automatically restarts.
    Cleaning the paper path
    The printer features a special cleaning mode to clean the paper path.
    NOTE If you have access to HP ToolboxFX, HP recommends cleaning the paper path by
    using HP ToolboxFX.
    To clean the paper path
    1. Use the 
     (Left arrow ) or the  (Right arrow ) button to select  Service, and then press 
    (Select ).
    2. Use the 
     (Left arrow ) or the  (Right arrow ) button to select  Cleaning Mode, and then press
     (Select ).
    A page feeds through the printer slowly. Discard the page when the process is completed.
    3. Load plain letter or A4 paper when you are prompted.
    4. Press 
     (Select ) again to confirm and begin the cleaning process.
    A page feeds through the printer slowly. Discard the page when the process is completed.
    Calibrating the printer
    Calibrations are performed at regular intervals. For best print quality, a calibration can be performed
    from the control panel. For more information about calibrating the printer, see 
    Calibrating the printer .
    166 Chapter 12   Problem solving ENWW
     
    						
    							
    13Working with memory
    This section provides information about the following topics:
    ●
    Printer memory
    ●
    Installing memory and font DIMMs
    ●
    Checking DIMM installation
    ●
    Enabling memory
    ●
    Enabling the language-font DIMM for Windows
    ENW W 167
     
    						
    							
    Printer memory
    The HP Color LaserJet 2605dn and 2605dtn printer has one dual inline memory module (DIMM) slot
    for upgrading the printer capabilities with the following options:
    ●More printer memory. DIMMs are available in 32, 64, and 128 MB for a maximum of 192 MB.
    ● DIMM-based accessory fonts, macros, and patterns
    You might want to add more memory to the printer if you often print complex graphics or PS
    documents, or use many downloaded fonts. Additional memory also allows the printer to print
    multiple, collated copies at the maximum speed.
    Before ordering additional memory, see how much is currently installed by printing a Configuration
    page. Press 
     ( Select ) and  (Cancel Job ) simultaneously, or use the HP ToolboxFX. To order
    DIMMs, see 
    Accessories and ordering information . Single inline memory modules (SIMMs) used on
    previous HP LaserJet printers are not compatible with the printer.
    168 Chapter 13   Working with memory ENWW
     
    						
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