HP Color LaserJet 2605 User Manual
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12 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Troubleshooting process ● Control panel messages ● Clearing jams ● Print problems ● Troubleshooting tools ENW W 139
Troubleshooting process Use the troubleshooting checklist to solve issues with the printer. Troubleshooting checklist Follow the steps below when trying to solve a problem with the printer. Step numberVerification stepPossible problemsSolutions 1Is the power on? When the printer is connected to a grounded power source, the control panel shows Hewlett- Packard with both the Ready and Attention lights blinking. The control panel will then display Initializing and then Ready , at which time only the green light will be on.No power due to failed power source, cable, switch, or fuse.1. Verify that the printer is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the printer directly into the wall or into a different outlet. 4. Test the outlet or connect another device to the outlet to verify that the outlet is functioning. 2Does Ready appear in the printer control panel? The control panel should function without error messages.Control panel shows an error.See Control panel messages for a list of common messages that will help you correct the error. If the error persists, contact HP Customer Care. See HP CustomerCare or the support flyer that came in the printer box. 3Do information pages print? Print a Configuration page.Control panel displays an error message.See Control panel messages for a list of common messages that will help you correct the error. Media does not move smoothly through the printer paper path.Clean the paper path. Poor print quality.See Print quality problems . If the error persists, contact HP Customer Care. See HP CustomerCare or the support flyer that came in the printer box. 4 Does the printer print from the computer? Connect the network cable or USB cable to the printer and the computer. Use a word- processing application to send a print job to the printer. Software is not installed correctly or an error occurred during software installation.Uninstall and then reinstall the printer software. Verify that you are using the correct installation procedure and the correct port setting. The cable is not connected correctly.Reconnect the cable. An incorrect driver is selected.Select the proper driver. Other devices are connected to the USB port.Disconnect the other devices and try again to print. There is a port driver problem in Microsoft Windows. Uninstall and then reinstall the printer software. Verify that you are using the 140 Chapter 12 Problem solving ENWW
Step numberVerification stepPossible problemsSolutions correct installation procedure and the correct port setting. If the error persists, contact HP Customer Care. See HP CustomerCare or the support flyer that came in the printer box. 5 Does the printer recognize and print from a memory card? Insert a memory card and print an index page. The printer does not recognize the card.Remove the card and reinsert it into the memory card slot. Verify that the card is fully inserted into the slot. Verify that the memory card type is a supported type. Verify that only one card is inserted in the memory-card slots. The printer does not print certain images. Verify that the files on the memory card are in the correct format. The printer recognizes only SRGB format .JPEG files. ENW W Troubleshooting process 141
Control panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the device is print data, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action. Alert and warning messages Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing (Select ) to resume or by pressing (Cancel Job ) to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the printer will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement. Table 12-1 Alert and warning messages Control panel messageDescriptionRecommended action 10.000x Supply errorE-label cannot be read or print cartridge is not properly installed.1.Reinstall print cartridge. 2. Power cycle printer. 3. If the problem is not solved, replace the cartridge. Device error Press An internal error occurred in the printer.Press (Select ) to resume the job. Door openThe printer door is open.The door must be closed before printing can continue. Engine comm. errorThe printer experienced an internal communication error.This is a warning message only. Job output might be affected. Engine error Press An internal error occurred in the printer.Press to resume the job. Insert memory cardCard is not in memory slot or is not inserted completely.Insert card or verify that card is inserted completely. Invalid driver Press You are using the incorrect printer driver.Reselect the printer driver appropriate for your printer. Jam in cartridge area alternates with Clear jam and then press A paper jam has occurred in the cartridge area.Open the door and clear the jam Then press the (Select ) button on the control panel. Jam in A paper jam has occurred in the output bin. Open the door and clear the jam Then press the (Select ) button on the control panel. 142 Chapter 12 Problem solving ENWW
Control panel messageDescriptionRecommended action ouput bin alternates with Clear jam and then press Jam in print paper path alternates with Clear jam and then press A paper jam has occurred in the print paper path.Open the door and clear the jam Then press the ( Select ) button on the control panel. Jam in tra y 1 alternates with Clear jam and then press A paper jam has occurred in Tray 1.Clear the jam, and then press the ( Select ) button on the control panel. Jam in tra y 2 alternates with Clear jam and then press A paper jam has occurred in Tray 2.Clear the jam, and then press the (Select ) button on the control panel. Jam in tra y 3 alternates with Clear jam and then press A paper jam has occurred in Tray 3.Clear the jam, and then press the (Select ) button on the control panel. Load paperThe printer is out of paper.Load paper. Load Tray X [TYPE] [SIZE]The printer is processing job, but the tray indicated is empty or does not contain the media needed.Load specified paper type and size into the tray as indicated on the control panel. Load Tray X Press The printer has processed the first page of a 2-sided print job and is prompting the user to load paper for the second page.Load the printed page from the output bin into the tray prompted on the control panel. Manual feed Press alternates with The printer is waiting for paper in the tray indicated. Load the paper as indicated. Table 12-1 Alert and warning messages (continued) ENW W Control panel messages 143
Control panel messageDescriptionRecommended action Load tray 1 [TYPE] [SIZE] Memory card is in backwardsThe memory card was inserted backwards into the card slot.Remove, turn, and reinsert the card. Memory is low Press The printer memory has been almost completely filled.Allow the printer to finish the job, or press the (Select ) button to cancel the job. Break the job into smaller jobs that contain fewer pages. Misprint Press The printed pages have been incorrectly placed on the paper.To continue, press the ( Select ) button on the control panel. No paper pickup Press The print engine has failed to pick up a piece of media.In Tray 1, verify that the media was inserted far enough into the tray. In Tray 2 or optional Tray 3, verify that the paper-length guide is in the correct position for the media size that you are using. Reload the media in the input tray and press ( Select ) to continue the job. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. Only 1 memory card at a timeMore than one memory card has been inserted.Remove all but one memory card. Page too complex Press The page is too complex for the printer to process.Press the ( Select ) button and try to reprint the page. For multiple page jobs, print pages separately. Photo job pendingSecond photo job was started prior to completion of the first job.No action required. Message will cease when first job completes. Photos not foundAn image has been selected that has been deleted. The image checked on the bubble sheet has been deleted. Memory card has been removed from the memory slot.Reinsert the card and reselect the image. Replace supplies Override in useA supply is low and using Override may result in unsatisfactory print quality.Replace the supply that is low. Unauthorized yellow Unauthorized magenta A new supply has been installed that is not made by HP. One of these four messages is displayed until an HP supply is installed or ( Select ) is pressed. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs Table 12-1 Alert and warning messages (continued) 144 Chapter 12 Problem solving ENWW
Control panel messageDescriptionRecommended action Unauthorized cyan Unauthorized blackrequired as a result of using non-HP supplies is not covered under HP warranty. To continue printing, press (Select ). Unexpected size in tray 1 alternates with Load [SIZE] Press The paper that the job printed on does not match the size expected.Load specified paper type and size into the tray indicated. Unexpected size in tray 2 alternates with Load [SIZE] Press The paper that the job printed on does not match the size expected.Load specified paper type and size into the tray indicated. Unexpected size in tray 3 alternates with Load [SIZE] Press The paper that the job printed on does not match the size expected.Load specified paper type and size into the tray indicated. Unknown Memory Card ErrorThere is an issue with either the memory card or the printer memory-card reader.Reinsert the card. If the error persists, insert a different card. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. Unsupported memory card The memory card that you have inserted is not a type that is supported. Insert a card that is supported. Critical error messages Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If a critical error persists, the printer might require service. Table 12-2 Critical error messages Control panel messageDescriptionRecommended action 49 Error Turn off then on The printer has experienced an internal firmware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. Table 12-1 Alert and warning messages (continued) ENW W Control panel messages 145
Control panel messageDescriptionRecommended action If you have recently installed a memory DIMM in the printer, turn off the printer, remove the memory DIMM, reinstall the DIMM to verify that it is seated properly, and then turn on the printer. If a surge protector is being used, remove it. Plug the printer directly into the wall socket. Use the power switch to turn the printer on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. 50 Fuser Error Turn off then onThe printer has experienced an internal hardware error. 50.1 Fuser Error - Low fuser error 50.2 Fuser Error - Slow fuser error 50.3 Fuser Error - High fuser error 50.7 Fuser Error - Fuser open error 50.8 Fuser Error - Low subthermistor fuser error 50.9 Fuser Error - High subthermistor fuser errorTurn off the printer, wait at least 25 minutes, and then turn on the printer. If a surge protector is being used, remove it. Plug the printer directly into the wall socket. Use the power switch to turn on the printer. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. Turn off then onThe printer has experienced an internal hardware error. 51.20 Error - Black laser scanner error 51.21 Error - Cyan laser scanner error 51.22 Error - Magenta laser scanner error 51.23 Error - Yellow laser scanner errorTurn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If a surge protector is being used, remove it. Plug the printer directly into the wall socket. Use the power switch to turn the printer on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. 54 Error Turn off then onThe printer has experienced a toner level sensor error. 54.15 Error - Yellow 54.16 Error - Magenta 54.17 Error - Cyan 54.18 Error - Black 54.1C Error - Density sensory contamination warningTurn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If a surge protector is being used, remove it. Plug the printer directly into the wall socket. Use the power switch to turn the printer on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. 55.0601 Error 55.0602 Error The printer has experienced an internal hardware error. Turn off the power by using the power switch, wait at least 30 seconds, and then Table 12-2 Critical error messages (continued) 146 Chapter 12 Problem solving ENWW 51 Laser Error
Control panel messageDescriptionRecommended action 55.1 Error 59.A0 Error 59.9 Error 54.1C Errorturn on the power and wait for the printer to initialize. If a surge protector is being used, remove it. Plug the printer directly into the wall socket. Use the power switch to turn the printer on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. 57 Fan Error Turn off then onThe printer has experienced a problem with its internal fan.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. 79 Error Turn off then onThe printer has experienced an internal firmware error.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If you have recently installed a memory DIMM in the printer, turn off the printer, remove the memory DIMM, reinstall the DIMM to verify that it is seated properly, and then turn on the printer. If a surge protector is being used, remove it. Plug the printer directly into the wall socket. Use the power switch to turn the printer on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. Duplexer Error Turn off then onThe duplexer is not connected or installed correctly.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If a surge protector is being used, remove it. Plug the printer directly into the wall socket. Use the power switch to turn the printer on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. Sensor error Turn off then on A sensor error has occurred. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. Table 12-2 Critical error messages (continued) ENW W Control panel messages 147
Clearing jams Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events: ●The input trays are loaded improperly or overfilled. ● Tray 2 or optional Tray 3 is opened during a print job. ● Too many sheets accumulated in the output area or sheets blocked the output area. ● The print media that is being used does not meet HP specifications. See Print-media specifications . ● The environment in which the print media was stored is too humid or too dry. See Print-media specifications . Where to look for jams Jams can occur in these locations: ●Inside the printer. See To clear jams from inside the printer . ● In input areas. See To clear jams from Tray 2 or optional Tray 3 . ● In the output area. See To clear jams from the top bin (HP Color LaserJet 2605) . Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the printer. Loose toner might remain in the printer after a jam. This problem should resolve itself after a few sheets have been printed. Each section below corresponds to an area where a paper jam could occur. Use the following procedures to clear the jam. In all cases, grasp the jammed paper by both corners and pull slowly to remove the paper. 148 Chapter 12 Problem solving ENWW