HP 8610 E Owners Manual

●Make sure you have correctly connected the printer to the telep
hone wall jack. Using the phone
cord supplied in the box with th e printer, connect one end to your telephone wall jack, then
connect the other end to the por t labeled 1-LINE on the back of the printer.
● Other equipment, which uses the same phone line as the printer,
 might be causing the test to
fail. To find out if other equipme nt is causing a problem, disconnect everything from the phone
line, and then run the test again.
◦ If the...

●Make sure you used t
he phone cord supplied in the box with the  printer to connect to the
telephone wall jack. One end o f the phone cord should be connec ted to the port labeled 1-LINE
on the back of the printer and th e other end to your telephone wall jack, as shown in the
illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to conn ect to the "1-LINE" port
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire...

listening for static or other noise. If you hear noise, turn off your DSL modem and completely
remove power for at least 15 min utes. Turn the DSL modem back on and listen to the dial tone
again.
NOTE: You might notice static  on the phone line again in the future.  If the printer stops sending
and receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone compan y. For information on turning your
DSL modem off, contact your DSL provider for support.
● If you are using...

◦Disconnect the answering machine a
nd then try receiving a fax. If faxing is successful
without the answering machine, the answering machine might be c ausing the problem.
◦ Reconnect the answering machine 
and record your outgoing message again. Record
a message that is approximately 10 seconds in duration. Speak s lowly and at a low volume
when recording y our message. Leave at least 5 seconds of silenc e at the end of the voice
message. There should be no background noise when recording thi s silent...

Solve HP ePrint and HP Printables problems
If you are having problems using Web Services, such as HP ePrint and print apps, check the
following:
● Make sure the printer is connected to the Internet using an Eth
ernet or wireless connection.
NOTE:You cannot use these web feature s if the printer is connected using a USB cable.
●Make sure the latest product upd
ates have been installed on the printer. For more information,
see 
Update the printer on page 36.
● Make sure Web Services is enabled on the...

Solve network problems
This section provides solutions to common problems on connectin g or using the printer on the
network.
TIP: (Windows) If you're having trouble printing, run the HP Print and Scan Doctor to troubleshoot
the issue automatically. The utility will try to d iagnose and fix the issue. The HP Print and Scan Doctor
may not be available in all languages.
●General network troubleshooting
●
Unable to connect the printer wirelessly
For more information about netwo rk problems, check the...

Light description/Light patternExplanation
The Wireless light is off.
The wireless capability of the printer is
turned off.
The Wireless light is on but blinking.
The wireless capability of the printer is
turned on and the printer is not
connected to a network.
The Wireless light is on and solid.
The wireless capability of the printer is
turned on and the printer is connected to
a network.
If the blue wireless light on th e printer control panel is not lit, the wireless capability of the printer
might be...

1.Make sure the printer is turned  on and paper is loaded in the tray.
2. From the printer contr ol panel display, touch and slide your finger across the screen and then
touch  Setup.
3. Touch  Print Reports .
4. Touch  Print Wireless Test Report .
If the test fails, review the report for information on how to  fix the problem and run the test again.
TIP:If the wireless signal is weak or  the printer has trouble staying connected, try moving the printer
closer to the wireless router.
Step 4: Restart...

Solve printer management problems
This section provides solutions to common problems that involve managing the printer.
NOTE:To use the embedded web server, the printer must be connected t o a network using either
an Ethernet or a wireless connect ion. You cannot use the embedded web server if the printer is
connected to a computer with a USB cable.
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct man y common printer...

TIP:If you are using a computer running Windows, you can visit the  HP online support website at
www.hp.com/support. This website provides information and utilities that c an help you correct many
common printer problems.
154 Chapter 10   Solve a problem ENWW