HP 8610 E Owners Manual

Solve copy problems
If the following topics do not help, see HP support on page 122 for information about HP support.
●
Copies are blank or faded
●
Size is reduced
●
Copy quality is poor
Learn more about how to solve copy issues. 
Click here to go online for more information.
Copies are blank or faded
● The contrast setting might be set too light. From the printer c
ontrol panel display, touch Copy,
touch 
 and  Settings , touch Lighter/Darker , and then use the arrows  to create darker copies.
● The...

For more information, see Load an original in the document feeder on page 28.
● Horizontal grainy or white bands
 in light-gray to medium-gray areas
◦ The default enhancement setting might not be suitable for the job. Check the setting and
change it to enhance text or phot
ographs, if needed. For more information, see 
Copy
on page 54.
136 Chapter 10   Solve a problem ENWW 

Solve scan problems
●Scanner did nothing
●
Scan takes too long
●
Part of the document did not scan or text is missing
●
Text cannot be edited
●
Scanned image quality is poor
●
Unable to scan to network folder
●
Unable to scan to email
Learn more about how t o solve scan issues. 
Click here to go online for more information.
Scanner did nothing
●Check the original
◦ Make sure that the original is lo
aded correctly. For more information, see 
Load an original
on the scanner glass on page 27 or Load an...

For more information, see Load an original on the scanner glass on page 27 or Load an
original in the document feeder on page 28.
◦ If you scanned the document fro
m the ADF, try scanning the docu ment directly from the
scanner glass.
For more information, see 
Load an original on the scanner glass on page 27.
◦ Colored backgrounds can cause images in the foreground to blend
 into the background.
Try adjusting the settings before  you scan the original, or try enhancing the image after you
scan the...

◦The accuracy of the software depe
nds on the image quality, text size, and structure of the
original and the quality of the scan itself. Make sure that you r original has good image
quality.
◦ Colored backgrounds can cause images in the foreground to blend
 too much.
Scanned image quality is poor
●Text or images on the back of a 
two-sided original appear in the scan
◦ Two-sided originals can "bleed" 
text or images from the back side to the scan if the originals
are printed on paper that is too...

◦Make sure the folder name is entered in the correct format in t
he HP software. For more
information, see the information  in the wizard or the setup assistant.
◦ Make sure the valid username and 
password have been entered. For more information, see
the information in the wizard or the setup assistant.
● The disk is full
Make sure the server containing 
the network folder has sufficient free disk space.
● The printer cannot create a unique filename using the assigned 
prefix and suffix or the filename...

Solve fax problems
This section contains fax setup troubleshooting information for  the printer. If the printer is not set up
correctly for faxing, you might e xperience problems when sendin g faxes, receiving faxes, or both.
If you are having faxing problem s, you can print a fax test report to check the status of the printer.
The test fails if the printer is not set up correctly for faxin g. Perform this test after you have completed
setting up the printer for faxing. For more information, see 
Test...

●Make sure you use the phone cord
 that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came wi th the printer, run the fax test
again.
● If you are using a phone splitter, this can cause faxing proble
ms. (A splitter is a two-cord
connector that plugs into a tel ephone wall jack.) Try removing  the splitter and connecting the
printer directly to...

1.Using the phone cord supplied in the box with the printer, conn ect one end to your telephone
wall jack, then connect the oth er end to the port labeled 1-LINE on the back of the printer.
NOTE:If you use the 2-EXT p ort to connect to the telephone wall jack , you cannot send or
receive faxes. The 2-EXT port sh ould only be used to connect other equipment, such as an
answering machine.
Figure 10-1   Back view of the printer
1Telephone wall jack
2 Use the phone cord supplied in the box with the printer...

●Make sure you use the phone cord
 that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came wi th the printer, run the fax test
again.
● If you are using a phone splitter, this can cause faxing proble
ms. (A splitter is a two-cord
connector that plugs into a tel ephone wall jack.) Try removing  the splitter and connecting the
printer directly to...