HP 8610 E Owners Manual

Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
●
Printer status report
●
Network configuration page
Printer status report
Use the printer status report to  view current printer information and ink cartridge status. Also use the
printer status report to help yo u troubleshoot problems with the printer.
The printer status report also c ontains a log of recent events.
If you need to call HP, it is ofte n useful to print the printer status...

3. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form
as gauges) and the part numbers a nd warranty expiration dates for the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for plannin g purposes only. When
you receive a low-ink warning message, consider having a replacement cartridge available to
avoid possible printing delays. You do not need to replace cart ridges until prompted to do so.
4. Additional Assistance: Provides...

1. General Information: Shows information about the current status and active connecti on type of
the network, and other information, such as the URL of the embe dded web server.
2. 802.3 Wired:  Shows information about the active Ethernet network connection , such as the IP
address, subnet mask, default gatew ay, as well as the hardware address of the printer.
3. 802.11 Wireless:  Shows information about your wireless network connection, such  as the host
name, IP address, subnet  mask, default gateway,...

4. Wireless Direct: Shows information about your wi reless directconnection, such as the network
name (SSID), IP address, subnet  mask, default gateway, and server.
5. Miscellaneous:  Shows information about more advanced network settings.
● Port 9100: The printer supports 
raw IP printing through TCP Port 9100. T his HP-proprietary
TCP/IP port on the printer is th e default port for printing. It is accessed by HP software (for
example, the HP Standard Port).
● LPD
: Line Printer Daemon (LPD) refe rs to...

Solve printer problems
This section contains the following topics:
●
The printer shuts down unexpectedly
●
Printhead alignment fails
●
Paper-feed problems
●
The printer cannot read the memory device
The printer shuts down unexpectedly
Check the power and power connections ●Make sure the printer's power co
rd is connected firmly to a functioning power outlet.
Check the Schedule on and off feature ●The printer's Schedule On and O
ff feature will turn off the printer at the time you set.
Check if...

Pages are skewing●Make sure the paper loaded in the trays is aligned to the paper
-width guides. If needed, pull out
the trays from the printer and r eload the paper correctly, making sure that the paper guides are
aligned correctly.
● Load paper into the printer on
ly when it is not printing.
● Remove and replace the automatic two-sided printing accessory (
duplexer).
◦ Push the button on either side of the duplexer, and then remove
 the unit.
◦Reinsert the duplexer into the printer.
Multiple pages are...

Solve printing problems
TIP:(Windows) If you're having trouble printing, run the HP Print and Scan Doctor to troubleshoot
the issue automatically. The utility will try to d iagnose and fix the issue. The HP Print and Scan Doctor
may not be available in all languages.
The printer is not resp onding (nothing prints)
● There are print jobs stuck in the print queue
Open the print queue, cancel a
ll documents, and then reboot the  computer. Try to print after the
computer reboots. Refer to the Help system...

Print quality troubleshooting1.Make sure you are using genuine HP ink cartridges. Genuine HP i nk cartridges are designed
and tested with HP printers to he lp you easily produce great results, time after time.
NOTE:HP cannot gua rantee the quality or reliability  of non-HP supplies. Printer service or
repairs required as a result of u sing a non-HP supply are not covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
2. Check the ink levels....

4.Check the paper type.
HP recommends that you use HP papers or any other paper type wi th ColorLok technology that
is appropriate for the printer.  All papers with the ColorLok lo go are independently tested to meet
high standards of reliability and print quality, and produce do cuments with crisp, vivid color,
bolder blacks and dry faster than  ordinary plain papers. For more information, see 
Paper basics
on page 20.
Always make sure the paper you  are printing on is flat. For best results when...

If defects are seen on the page, follow the steps below:
a.If the Print Quality Diagnostic report shows faded, partial, st reaked, or missing color bars or
patterns, check for depleted ink  cartridges, and replace the ink cartridge that corresponds
to the defective color bar or co lor pattern. If there is no depleted ink cartridge, remove and
reinstall all in k cartridges to make sure they are properly ins talled.
Do not remove the depleted cartr idge until you have a new ink cartridge available to...