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Ford F 250 Instruction Manual

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    Page
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    							Cell phone issues
    Possible solution
    Possible cause
    Issue
    Refer to your device's manual about audio
    adjustments.
    The audio control
    settings on your cell
    phone may be affecting
    SYNC 3 performance.
    There is back-
    ground noise
    during a phone
    call.
    Try switching your cell phone off, resetting
    it or removing the battery, then try again.
    Possible cell phone
    malfunction.
    During a call, I
    can hear the
    other person
    but they cannot
    hear me.
    Make sure that the microphone for SYNC
    3 is not set to off. Look for the microphone
    icon on the phone screen.
    To restart your system, shut down the
    engine, open and close the door, and then
    lock the door and wait for 2-3 minutes.
    Make sure that your SYNC 3 screen is black
    and the lighted USB port is off.
    The system may need to
    be restarted.
    During a call, I
    cannot hear the
    other person
    and they cannot
    hear me.
    Check your cell phone's compatibility.
    This is a cell phone-
    dependent feature.
    SYNC 3 is not
    able to down-
    load my phone-
    book. Make sure you allow SYNC 3 to retrieve
    contacts from your phone. Refer to your
    cell manual.
    Possible cell phone
    malfunction. You must switch on your cell phone and
    the automatic phonebook download
    feature on SYNC 3.
    Try switching your cell phone off, resetting
    it or removing the battery, then try again.
    Make sure you allow SYNC 3 to retrieve
    contacts from your phone. Refer to your
    cell manual.
    Limitations on your cell
    phone's capability.
    The system
    says "Phone-
    book down-
    loaded" but my
    SYNC 3 phone-
    book is empty or
    is missing
    contacts. If the missing contacts are stored on your
    SIM card, move them to your cell phone's
    memory.
    You must switch on your cell phone and
    the automatic phonebook download
    feature on SYNC 3.
    548
    Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped) 
    						
    							Cell phone issues
    Possible solution
    Possible cause
    Issue
    Check your cell phone's compatibility.
    This is a cell phone-
    dependent feature.
    I am having
    trouble
    connecting my
    cell phone to
    SYNC 3. Try switching your cell phone off, resetting
    it or removing the battery, then try again.
    Possible cell phone
    malfunction. Try deleting your device from SYNC 3 and
    deleting SYNC from your device, then trying
    again.
    Always check the security and auto accept
    prompt settings relative to the SYNC 3
    Bluetooth connection on your cell phone.
    Update your cell phone's firmware.
    Switch the auto download setting off.
    Check your cell phone's compatibility.
    This is a cell phone-
    dependent feature.
    Text messaging
    is not working
    on SYNC 3. Try switching your cell phone off, resetting
    it or removing the battery, then try again.
    Possible cell phone
    malfunction.
    iPhone
    •Go to your cell phone's Settings.
    • Go to the Bluetooth Menu.
    • Press the blue circle to the right of the
    device named with the your vehicle
    make and model to enter the next
    menu.
    • Turn Show Notifications on.
    • Disconnect then reconnect your iPhone
    from the SYNC 3 system to activate this
    settings update.
    Your iPhone is now set up to forward
    incoming text messages to SYNC 3.
    Repeat these steps for every other SYNC 3
    vehicle that you connect. Your iPhone will
    only forward incoming text messages to
    SYNC 3 if the iPhone is not unlocked in the
    messaging application.
    Replying to text messages using SYNC 3 is
    not supported by iPhone.
    549
    Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped) 
    						
    							Cell phone issues
    Possible solution
    Possible cause
    Issue
    Text messages from WhatsApp and Face-
    book Messenger are not supported.
    Your cell phone must support downloading
    text messages through Bluetooth to receive
    incoming text messages.
    This is a cell phone-
    dependent feature.
    Audible text
    messages do
    not work on my
    cell phone. Because each cell phone is different, refer
    to your device's manual for the specific cell
    phone you are pairing. In fact, there can be
    differences between cell phones due to
    brand, model, service provider and software
    version.
    This is a cell phone limita-
    tion. USB and Bluetooth Stereo issues
    Possible solution
    Possible cause
    Issue
    Disconnect the device from SYNC 3. Try
    switching your device off, resetting it or
    removing the battery, then reconnect it to
    SYNC 3.
    Possible device malfunc-
    tion.
    I am having
    trouble
    connecting my
    device. Make sure you are using the manufacturer's
    cable.
    Make sure to correctly insert the USB cable
    into the device and your vehicle's USB port.
    Make sure that the device does not have
    an auto-install program or active security
    settings.
    Make sure your device is unlocked before
    connecting it to SYNC 3.
    The device has a lock
    screen enabled.
    Make sure you are not leaving the device in
    your vehicle during very hot or cold
    temperatures.
    This is a device limitation.
    SYNC 3 does
    not recognize
    my device when
    I start my
    vehicle.
    Make sure you connect the device to SYNC
    3 and that you have started the media
    player on your device.
    This is a device-
    dependent feature.
    Bluetooth audio
    does not
    stream.
    550
    Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped) 
    						
    							USB and Bluetooth Stereo issues
    Possible solution
    Possible cause
    Issue
    The device is not
    connected.
    Make sure that all song details are popu-
    lated.
    Your music files may not
    contain the correct artist,
    song title, album or genre
    information.
    SYNC 3 does
    not recognize
    music that is on
    my device. Try replacing the corrupt file with a new
    version.
    The file may be
    corrupted.
    Some devices require you to change the
    USB settings from mass storage to media
    transfer protocol class.
    The song may have
    copyright protection that
    does not allow it to play.
    Convert the file to a supported format.  See
    Entertainment (page 506).
    The file format is not
    supported by SYNC 3.
    Update media index.  See 
    Settings (page
    535).
    The device needs to be
    re-indexed.
    Make sure your device is unlocked before
    connecting it to SYNC 3.
    The device has a lock
    screen enabled.
    Disconnect the device from SYNC 3. Try
    switching your device off, resetting it or
    removing the battery, then connect it back
    to SYNC 3.
    This is a device limitation.
    When I connect
    my device, I
    sometimes do
    not hear any
    sound. To listen to Apple devices through USB,
    select AirPlay from the devices Control
    Center, then select Dock Connector.
    To listen to Apple devices through
    Bluetooth Stereo, select AirPlay from the
    devices Control Center, then select SYNC.
    551
    Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3
     (If Equipped) 
    						
    							Wi-Fi Issues
    Possible solution
    Possible cause
    Issue
    Verify password.
    Password error.
    Failed connection.
    Check for a poor Wi-Fi
    signal.
    Weak signal.
    Use a unique name for your
    SSID, don’t use the default
    name unless it contains a
    unique identifier, such as
    part of the MAC address.
    Multiple Access points
    within range with the same
    SSID.
    Position the vehicle close to
    the hotspot with the front of
    the vehicle facing the
    hotspot direction and
    remove obstacles if
    possible. Other Wi-Fi,
    Bluetooth, microwave and
    cordless phones may cause
    interference.
    Weak signal probably due
    to distance from the
    hotspot, obstruction or high
    interference.
    Disconnecting after
    successful connection.
    If the vehicle is equipped
    with heated windshield, try
    positioning the vehicle so
    that the windshield is not
    facing the hotspot. If you
    have metallic window tinting
    There may be an obstruction
    between SYNC 3 and the
    hotspot.
    Poor signal seen by SYNC 3
    despite being near a
    hotspot.
    but not on the windshield,
    position the vehicle to face
    the hotspot. If all windows
    are tinted, you can open the
    windows in the direction of
    the hotspot if that is feas-
    ible.
    Try to remove other
    obstructions that may
    impact signal quality such
    as opening the garage door.
    Please set the network to
    visible and try again.
    The hotspot was defined as
    a hidden network.
    A hotspot is not listed in the
    list of available networks.
    552
    Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped) 
    						
    							Wi-Fi Issues
    Possible solution
    Possible cause
    Issue
    SYNC 3 currently does not
    provide a hotspot
    SYNC 3 does not currently
    provide a hotspot.
    SYNC 3 is not seen when
    searching for Wi-Fi networks
    from your phone or other
    devices.
    Check the signal quality
    (under network details), if
    SYNC 3 indicates good or
    excellent, test with another
    high-speed equipped
    hotspot where the environ-
    ment is more predictable.
    Poor signal strength, too far
    from the hotspot, hotspot is
    supporting multiple
    connections, slow Internet
    connection or other prob-
    lems.
    Software download takes
    too long.
    Test the connection with
    another device, if the
    hotspot requires a subscrip-
    tion, you may contact the
    service provider.
    It is possible that there is no
    new software. The
    connected hotspot may be
    a managed one and it
    requires either a subscrip-
    tion or agreeing to the terms
    and conditions.
    SYNC 3 seems to connect
    with a hotspot and the
    signal strength is excellent
    but the software is not being
    updated. AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Make sure you have a
    compatible smartphone; an
    Android with OS 2.3 or
    higher or an iPhone 3GS or
    newer with iOS 5.0 or higher.
    Additionally, make sure you
    You did not connect an
    Applink Compatible phone
    to SYNC 3.
    AppLink Mobile Applica-
    tions: When I select
    "Connect Mobile Apps,"
    SYNC 3 does not find any
    applications.
    pair and connect your phone
    553
    Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped) 
    						
    							AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    to SYNC 3 in order to find
    AppLink-capable apps on
    your device. iPhone users
    must also connect to a USB
    port with an Apple USB
    cable.
    Make sure you have down-
    loaded and installed the
    latest version of the app
    from your phone's app store.
    Make sure the app is running
    on your phone. Some apps
    AppLink-enabled apps are
    not installed and running on
    your mobile device.
    My phone is connected, but
    I still cannot find any apps.
    require you to register or
    login to the app on the
    phone before using them
    with AppLink. Also, some
    may have a "Ford SYNC"
    setting, so check the app's
    settings menu on the phone.
    Closing and restarting apps
    may help SYNC 3 find the
    application if you cannot
    discover it inside the vehicle.
    On an Android device, if
    apps have an 'Exit' or 'Quit'
    Sometimes apps do not
    properly close and re-open
    their connection to SYNC 3,
    over ignition cycles, for
    example.
    My phone is connected, my
    app(s) are running, but I still
    cannot find any apps. option, then select it and
    restart the app. If the app
    does not have that option,
    select the phone's settings
    menu and select 'Apps',
    then find the particular app
    and choose 'Force stop.' Do
    not forget to restart the app
    afterward, then select
    "Connect Mobile Apps" on
    SYNC 3.
    554
    Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped) 
    						
    							AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    On an iPhone with iOS7+, to
    force close an app, double
    tap the home button then
    swipe up on the app to close
    it. Tap the home button
    again, then select the app
    again to restart it. After a
    few seconds, the app should
    then appear in SYNC 3's
    Mobile App's Menu.
    Switch Bluetooth off and
    then on to reset it on your
    phone. If you are in your
    vehicle, SYNC 3 should be
    able to automatically re-
    connect to your phone if you
    press the "Phone" button.
    There is a Bluetooth issue
    on some older versions of
    the Android operating
    system that may cause apps
    that were found on your
    previous vehicle drive to not
    be found again if you did not
    switch Bluetooth off.
    My Android phone is
    connected, my app(s) are
    running, I restarted them,
    but I still cannot find any
    apps.
    555
    Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped) 
    						
    							AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Unplug the USB cable from
    the phone, wait a moment,
    and plug the USB cable
    back in to the phone. After a
    few seconds, the app should
    appear in SYNC 3's Mobile
    Apps Menu. If not, "Force
    Close" the application and
    restart it.
    You may need to reset the
    USB connection to SYNC 3.
    My iPhone is connected, my
    app is running, I restarted
    the app but I still cannot find
    it on SYNC 3.
    Increase the Bluetooth
    volume of the device by
    using the device's volume
    control buttons which are
    most often found on the
    side of the device.
    The Bluetooth volume on
    the phone may be low.
    I have an Android phone. I
    found and started my media
    app on SYNC 3, but there is
    no sound or the sound is
    very low.
    Force close or uninstall the
    apps you do not want SYNC
    3 to find. If the app has a
    "Ford SYNC" setting, disable
    that setting in the app's
    settings menu on the phone.
    Some Android devices have
    a limited number of
    Bluetooth ports that apps
    can use to connect. If you
    have more AppLink apps on
    your phone than the number
    of available Bluetooth ports,
    you will not see all of your
    apps listed in the SYNC 3
    mobile apps menu.
    I can only see some of the
    AppLink apps running on my
    phone listed in the SYNC 3
    Mobile Apps Menu. Voice command issues
    Possible solution
    Possible cause
    Issue
    Review the cell phone voice commands
    and the media voice commands at the
    beginning of their respective sections.
    You may be using the
    wrong voice commands.
    SYNC 3 does
    not understand
    what I am
    saying. Refer to the audio display during an active
    voice session to find a list of voice
    commands there.
    Wait for the system to prompt you before
    you state your command.
    You may be speaking too
    soon or at the wrong
    time.
    556
    Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped) 
    						
    							Voice command issues
    Possible solution
    Possible cause
    Issue
    Review the media voice commands at the
    beginning of the media section.
    You may be using the
    wrong voice commands.
    SYNC 3 does
    not understand
    the name of a
    song or artist. Say the song or artist name exactly as it is
    displayed on your device. For example, say
    "Play Artist Prince" or "Play song Purple
    Rain".
    You may not be saying
    the name exactly as it
    appears on your device. Make sure you are saying the complete title
    such as "California remix featuring Jennifer
    Nettles".
    If there are any abbreviations in the name,
    like ESPN or CNN, you have to spell those:
    "E-S-P-N" or "C-N-N".
    Make sure that song titles, artists, album,
    and playlists names do not have any special
    characters like *, - or +.
    The song or artist name
    may have some special
    characters that are not
    being recognized by
    SYNC 3.
    Make sure that you are saying the name
    exactly as it appears on your phone. For
    example, if your contact is "Joe Wilson",
    say "Call Joe Wilson". If your contact name
    is "Mom", say "Call Mom".
    You may not be saying
    the name exactly as it
    appears on your phone-
    book.
    SYNC 3 does
    not understand
    or is calling the
    wrong contact
    when I want to
    make a call.
    Make sure that your contact names do not
    have any special characters like *, - or +.
    The contact name may
    contain special charac-
    ters.
    SYNC 3 applies the phonetic pronunciation
    rules of the selected language to the
    contact names stored on your cell phone.
    You may not be saying
    the name exactly as it
    appears on your phone-
    book.
    The SYNC 3
    voice control
    system is having
    trouble recog-
    nizing foreign
    names stored
    on my cell
    phone.
    Helpful Hint: You can select your contact
    manually. Press PHONE. Select the option
    for phonebook and then contact name.
    Press the soft-key option to hear it. SYNC
    3 will read the contact name to you, giving
    you some idea of the pronunciation it is
    expecting.
    557
    Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3
     (If Equipped) 
    						
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