Ford F 250 Instruction Manual
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Cell phone issues Possible solution Possible cause Issue Refer to your device's manual about audio adjustments. The audio control settings on your cell phone may be affecting SYNC 3 performance. There is back- ground noise during a phone call. Try switching your cell phone off, resetting it or removing the battery, then try again. Possible cell phone malfunction. During a call, I can hear the other person but they cannot hear me. Make sure that the microphone for SYNC 3 is not set to off. Look for the microphone icon on the phone screen. To restart your system, shut down the engine, open and close the door, and then lock the door and wait for 2-3 minutes. Make sure that your SYNC 3 screen is black and the lighted USB port is off. The system may need to be restarted. During a call, I cannot hear the other person and they cannot hear me. Check your cell phone's compatibility. This is a cell phone- dependent feature. SYNC 3 is not able to down- load my phone- book. Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. Possible cell phone malfunction. You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again. Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. Limitations on your cell phone's capability. The system says "Phone- book down- loaded" but my SYNC 3 phone- book is empty or is missing contacts. If the missing contacts are stored on your SIM card, move them to your cell phone's memory. You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. 548 Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
Cell phone issues Possible solution Possible cause Issue Check your cell phone's compatibility. This is a cell phone- dependent feature. I am having trouble connecting my cell phone to SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again. Possible cell phone malfunction. Try deleting your device from SYNC 3 and deleting SYNC from your device, then trying again. Always check the security and auto accept prompt settings relative to the SYNC 3 Bluetooth connection on your cell phone. Update your cell phone's firmware. Switch the auto download setting off. Check your cell phone's compatibility. This is a cell phone- dependent feature. Text messaging is not working on SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again. Possible cell phone malfunction. iPhone •Go to your cell phone's Settings. • Go to the Bluetooth Menu. • Press the blue circle to the right of the device named with the your vehicle make and model to enter the next menu. • Turn Show Notifications on. • Disconnect then reconnect your iPhone from the SYNC 3 system to activate this settings update. Your iPhone is now set up to forward incoming text messages to SYNC 3. Repeat these steps for every other SYNC 3 vehicle that you connect. Your iPhone will only forward incoming text messages to SYNC 3 if the iPhone is not unlocked in the messaging application. Replying to text messages using SYNC 3 is not supported by iPhone. 549 Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
Cell phone issues Possible solution Possible cause Issue Text messages from WhatsApp and Face- book Messenger are not supported. Your cell phone must support downloading text messages through Bluetooth to receive incoming text messages. This is a cell phone- dependent feature. Audible text messages do not work on my cell phone. Because each cell phone is different, refer to your device's manual for the specific cell phone you are pairing. In fact, there can be differences between cell phones due to brand, model, service provider and software version. This is a cell phone limita- tion. USB and Bluetooth Stereo issues Possible solution Possible cause Issue Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then reconnect it to SYNC 3. Possible device malfunc- tion. I am having trouble connecting my device. Make sure you are using the manufacturer's cable. Make sure to correctly insert the USB cable into the device and your vehicle's USB port. Make sure that the device does not have an auto-install program or active security settings. Make sure your device is unlocked before connecting it to SYNC 3. The device has a lock screen enabled. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. This is a device limitation. SYNC 3 does not recognize my device when I start my vehicle. Make sure you connect the device to SYNC 3 and that you have started the media player on your device. This is a device- dependent feature. Bluetooth audio does not stream. 550 Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
USB and Bluetooth Stereo issues Possible solution Possible cause Issue The device is not connected. Make sure that all song details are popu- lated. Your music files may not contain the correct artist, song title, album or genre information. SYNC 3 does not recognize music that is on my device. Try replacing the corrupt file with a new version. The file may be corrupted. Some devices require you to change the USB settings from mass storage to media transfer protocol class. The song may have copyright protection that does not allow it to play. Convert the file to a supported format. See Entertainment (page 506). The file format is not supported by SYNC 3. Update media index. See Settings (page 535). The device needs to be re-indexed. Make sure your device is unlocked before connecting it to SYNC 3. The device has a lock screen enabled. Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then connect it back to SYNC 3. This is a device limitation. When I connect my device, I sometimes do not hear any sound. To listen to Apple devices through USB, select AirPlay from the devices Control Center, then select Dock Connector. To listen to Apple devices through Bluetooth Stereo, select AirPlay from the devices Control Center, then select SYNC. 551 Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
Wi-Fi Issues Possible solution Possible cause Issue Verify password. Password error. Failed connection. Check for a poor Wi-Fi signal. Weak signal. Use a unique name for your SSID, don’t use the default name unless it contains a unique identifier, such as part of the MAC address. Multiple Access points within range with the same SSID. Position the vehicle close to the hotspot with the front of the vehicle facing the hotspot direction and remove obstacles if possible. Other Wi-Fi, Bluetooth, microwave and cordless phones may cause interference. Weak signal probably due to distance from the hotspot, obstruction or high interference. Disconnecting after successful connection. If the vehicle is equipped with heated windshield, try positioning the vehicle so that the windshield is not facing the hotspot. If you have metallic window tinting There may be an obstruction between SYNC 3 and the hotspot. Poor signal seen by SYNC 3 despite being near a hotspot. but not on the windshield, position the vehicle to face the hotspot. If all windows are tinted, you can open the windows in the direction of the hotspot if that is feas- ible. Try to remove other obstructions that may impact signal quality such as opening the garage door. Please set the network to visible and try again. The hotspot was defined as a hidden network. A hotspot is not listed in the list of available networks. 552 Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
Wi-Fi Issues Possible solution Possible cause Issue SYNC 3 currently does not provide a hotspot SYNC 3 does not currently provide a hotspot. SYNC 3 is not seen when searching for Wi-Fi networks from your phone or other devices. Check the signal quality (under network details), if SYNC 3 indicates good or excellent, test with another high-speed equipped hotspot where the environ- ment is more predictable. Poor signal strength, too far from the hotspot, hotspot is supporting multiple connections, slow Internet connection or other prob- lems. Software download takes too long. Test the connection with another device, if the hotspot requires a subscrip- tion, you may contact the service provider. It is possible that there is no new software. The connected hotspot may be a managed one and it requires either a subscrip- tion or agreeing to the terms and conditions. SYNC 3 seems to connect with a hotspot and the signal strength is excellent but the software is not being updated. AppLink issues Possible solution(s) Possible cause(s) Issue Make sure you have a compatible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Additionally, make sure you You did not connect an Applink Compatible phone to SYNC 3. AppLink Mobile Applica- tions: When I select "Connect Mobile Apps," SYNC 3 does not find any applications. pair and connect your phone 553 Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
AppLink issues Possible solution(s) Possible cause(s) Issue to SYNC 3 in order to find AppLink-capable apps on your device. iPhone users must also connect to a USB port with an Apple USB cable. Make sure you have down- loaded and installed the latest version of the app from your phone's app store. Make sure the app is running on your phone. Some apps AppLink-enabled apps are not installed and running on your mobile device. My phone is connected, but I still cannot find any apps. require you to register or login to the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC 3 find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an 'Exit' or 'Quit' Sometimes apps do not properly close and re-open their connection to SYNC 3, over ignition cycles, for example. My phone is connected, my app(s) are running, but I still cannot find any apps. option, then select it and restart the app. If the app does not have that option, select the phone's settings menu and select 'Apps', then find the particular app and choose 'Force stop.' Do not forget to restart the app afterward, then select "Connect Mobile Apps" on SYNC 3. 554 Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
AppLink issues Possible solution(s) Possible cause(s) Issue On an iPhone with iOS7+, to force close an app, double tap the home button then swipe up on the app to close it. Tap the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC 3's Mobile App's Menu. Switch Bluetooth off and then on to reset it on your phone. If you are in your vehicle, SYNC 3 should be able to automatically re- connect to your phone if you press the "Phone" button. There is a Bluetooth issue on some older versions of the Android operating system that may cause apps that were found on your previous vehicle drive to not be found again if you did not switch Bluetooth off. My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps. 555 Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
AppLink issues Possible solution(s) Possible cause(s) Issue Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC 3's Mobile Apps Menu. If not, "Force Close" the application and restart it. You may need to reset the USB connection to SYNC 3. My iPhone is connected, my app is running, I restarted the app but I still cannot find it on SYNC 3. Increase the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. The Bluetooth volume on the phone may be low. I have an Android phone. I found and started my media app on SYNC 3, but there is no sound or the sound is very low. Force close or uninstall the apps you do not want SYNC 3 to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone. Some Android devices have a limited number of Bluetooth ports that apps can use to connect. If you have more AppLink apps on your phone than the number of available Bluetooth ports, you will not see all of your apps listed in the SYNC 3 mobile apps menu. I can only see some of the AppLink apps running on my phone listed in the SYNC 3 Mobile Apps Menu. Voice command issues Possible solution Possible cause Issue Review the cell phone voice commands and the media voice commands at the beginning of their respective sections. You may be using the wrong voice commands. SYNC 3 does not understand what I am saying. Refer to the audio display during an active voice session to find a list of voice commands there. Wait for the system to prompt you before you state your command. You may be speaking too soon or at the wrong time. 556 Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)
Voice command issues Possible solution Possible cause Issue Review the media voice commands at the beginning of the media section. You may be using the wrong voice commands. SYNC 3 does not understand the name of a song or artist. Say the song or artist name exactly as it is displayed on your device. For example, say "Play Artist Prince" or "Play song Purple Rain". You may not be saying the name exactly as it appears on your device. Make sure you are saying the complete title such as "California remix featuring Jennifer Nettles". If there are any abbreviations in the name, like ESPN or CNN, you have to spell those: "E-S-P-N" or "C-N-N". Make sure that song titles, artists, album, and playlists names do not have any special characters like *, - or +. The song or artist name may have some special characters that are not being recognized by SYNC 3. Make sure that you are saying the name exactly as it appears on your phone. For example, if your contact is "Joe Wilson", say "Call Joe Wilson". If your contact name is "Mom", say "Call Mom". You may not be saying the name exactly as it appears on your phone- book. SYNC 3 does not understand or is calling the wrong contact when I want to make a call. Make sure that your contact names do not have any special characters like *, - or +. The contact name may contain special charac- ters. SYNC 3 applies the phonetic pronunciation rules of the selected language to the contact names stored on your cell phone. You may not be saying the name exactly as it appears on your phone- book. The SYNC 3 voice control system is having trouble recog- nizing foreign names stored on my cell phone. Helpful Hint: You can select your contact manually. Press PHONE. Select the option for phonebook and then contact name. Press the soft-key option to hear it. SYNC 3 will read the contact name to you, giving you some idea of the pronunciation it is expecting. 557 Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)