Ford E 150 Manual
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Phone issues Issue Possible cause(s)Possible solution(s) I am having trouble connecting my phone to SYNC.•Thisisa phone-dependent feature, OR •Possible phone malfunction.•Go to the website to review your phone’s compatibility. •Try turning off the device, resetting the device or removing the device’s battery, then trying again. •Try deleting your device from SYNC, deleting SYNC from your device and trying again. •Check the security and auto accept/prompt always settings relative to the SYNC Bluetooth connection on your phone. •Update your device’s software firmware. •Turn off the Auto phonebook download setting. Text messaging is not working on SYNC.•Thisisa phone-dependent feature, OR •Possible phone malfunction.•Go to the website to review your phone’s compatibility. •Try turning off the device, resetting the device or removing the device’s battery, then trying again. 340SYNC® 2014 Econoline(eco) Owners Guide gf, 1st Printing, November 2012 USA(fus)
USB and media issues Issue Possible cause(s)Possible solution(s) I am having trouble connecting my device.Possible device malfunction.•Try turning off the device, resetting the device or removing the device’s battery, then trying again. •Make sure you are using the manufacturer’s cable. •Make sure the USB cable is properly inserted into the device and the vehicle’s USB port. •Make sure that the device does not have an auto-install program or active security settings. SYNC does not recognize my device when I turn on the car.This is a device limitation.Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Bluetooth audio does not stream.•Thisisa phone-dependent feature, OR •The device is not connected.Make sure the device is connected to SYNC and that you have pressed play on your device. SYNC does not recognize music that is on my device.•Your music files may not contain the proper artist, song title, album or genre information, OR •The file may be corrupted, OR •The song may have copyright protection which does not allow it to play.•Make sure that all song details are populated. •Some devices require you to change the USB settings from mass storage to MTP class. SYNC®341 2014 Econoline(eco) Owners Guide gf, 1st Printing, November 2012 USA(fus)
Vehicle Health Report and SYNC Services (Traffic, Directions and Information) issues Issue Possible cause(s)Possible solution(s) I received a text that the Vehicle Health Report is not activated.•Your account may not be activated on the website, OR •You may have the wrong VIN (vehicle identification number) listed.•This is a free feature, but you must first register online to use it. •Make sure that your VIN is correctly listed in your account. I am unable to retrieve the report on the website, or I receive a system error.The preferred dealer information did not load correctly.When you register your account, you must list a preferred dealer. If one is already listed, try selecting another dealer and logging out. Log back in and change it back to your preferred dealer and retrieve the report. I am unable to submit a report.•This could be due to your phone’s compatibility, OR •Bad signal strength, OR •Your phone may not be activated on the website.•Update your mobile number in your account on the website. •Make sure you have full signal strength and that yourBluetooth volume level has been turned up. •Try deleting your phone and performing a clean pairing. I heard a commercial when I tried to use Traffic, Directions and Information.•The phone in use is not activated, OR •Your phone has ID blocker active.•This is a free feature, but you must first register online to use it. •Turn off ID blocker on your phone as the system recognizes you by your phone number. •Make sure the currently connected phone is the same one that is registered on your SyncMyRide account. 342SYNC® 2014 Econoline(eco) Owners Guide gf, 1st Printing, November 2012 USA(fus)
Voice command issues Issue Possible cause(s)Possible solution(s) SYNC does not understand what I am saying.•You may be using the wrong voice commands, OR •You may be speaking too soon or at the wrong time.•Review the Phone voice commands and the Media voice commands at the beginning of their respective sections. •Be aware that SYNC’s microphone is either in your rear view mirror or in the headliner just above the windshield. SYNC does not understand the name of a song or artist.•You may be using the wrong voice commands, OR •You may not be saying the name exactly as it is saved, OR •The system may not be reading the name the same way you are saying it.•Review the media voice commands at the beginning of the media section. •Say the song or artist exactly as listed. If you say, “Play Artist Prince”, the system does not play music by Prince and the Revolution or Prince and the New Power Generation. •Make sure you are saying the complete title, such as “California remix featuring Jennifer Nettles”. •If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say, “Play L-O-L-A”. •Do not use special characters in the title as the system does not recognize them. SYNC®343 2014 Econoline(eco) Owners Guide gf, 1st Printing, November 2012 USA(fus)
Voice command issues Issue Possible cause(s)Possible solution(s) SYNC does not understand or is calling the wrong contact when I want to make a call.•You may be using the wrong voice commands, OR •You may not be saying the name exactly as it is saved, OR •Contacts in your phonebook may be very short and similar, or they may contain special characters, OR •Your phonebook contacts may be saved in CAPS.•Review the phone voice commands at the beginning of the phone section. •Make sure you are saying the contacts exactly as listed. For example, if a contact is saved as Joe Wilson, say “Call Joe Wilson”. •The system works better if you list full names, such as “Joe Wilson” rather than “Joe”. •Do not use special characters such as 123 or ICE, as the system does not recognize them. •If contacts are saved in CAPS, you have to spell them. JAKE requires you to say, “Call J-A-K-E”. 344SYNC® 2014 Econoline(eco) Owners Guide gf, 1st Printing, November 2012 USA(fus)
AppLink issues Issue Possible cause(s)Possible solution(s) SYNC does not find any mobile apps that are on my phone.•Your device may not support the AppLink feature, OR •The application does not support AppLink., OR •If you have an iPhone, it may not be plugged in, OR •Your phone may not be paired or connected.•Check the website for compatible devices and applications. •Make sure your device is paired and connected. If you have an iPhone, make sure it is plugged in using the USB and that the application is running in the foreground. SYNC®345 2014 Econoline(eco) Owners Guide gf, 1st Printing, November 2012 USA(fus)
NAVIGATION CONTROLS WARNING:Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. The system divides the screen in two sections after it initializes: •Status bars:This is the top and bottom portion of the screen. It displays the clock or date and other useful information, depending on which mode you are in. •Display area:The touchscreen changes depending on current system operation. Different buttons display in this area, depending on which mode you are in. Note:Some features, such as Sirius satellite radio, may not be available in your location. Check with an authorized dealer. 346Navigation System (If Equipped) 2014 Econoline(eco) Owners Guide gf, 1st Printing, November 2012 USA(fus)
A.Memory presets: •Store your favorite radio stations. To store a radio station, tune to the station, then press and hold a preset button until sound returns. •In radio and satellite radio mode, press a button to access your saved presets or channels. B.CD and DVD slot:Insert a CD or DVD, label side up. C.Eject:Press this button to eject a CD or DVD from the system. D.TUNE RPT: •In radio or satellite radio mode, turn the control to advance in individual increments up or down the frequency band to the desired station. •In MP3 mode, turn the control to advance to the next or previous folder. •In navigation mode, press this button to hear the last spoken navigation guidance prompt. E.MAP: •Press this button to access the navigation map. •Press while the map display is active to center the map on the current vehicle position. Press while the map display and route are active to see the different map guidance views. F.DEST: •Press this button to access the destination entry menu. •Press while the destination entry menu is active to show additional destination entry techniques. G.N AV: •Press this button to access the navigation menu. •Press while the navigation menu is active to access the navigation menu tabs. H.I (Information):Press this button to access features such as Where am I?, Sirius Travel Link, Calendar, System Info and Help. I.PHONE:Press this button to access the SYNC phone menu. J.DISP:Press this button to select a display mode: On, Status Bar Only, and Off. K.SEEK: •In radio and satellite radio mode, press the arrow buttons to find previous or next available stations or channels within the currently selected Category or Genre. •In CD and DVD modes, press the arrow buttons to select the previous or next track or chapter. Navigation System (If Equipped)347 2014 Econoline(eco) Owners Guide gf, 1st Printing, November 2012 USA(fus)
L.MENU: •Press this button to access the system menu. •Press while the system menu is active to access the menu tabs of Display, Clock, Feedback Settings, System Settings and Valet Mode. M.SOUND: •Press this button to access the sound menu. •Press while the sound menu is active to access the menu tabs of Bass/Treble, Balance/Fade, SCV (Speed Compensated Volume), DSP (Digital Signal Processing) and Visualizer. N.MEDIA: •Press this button to access the media menu. •Press while the media menu is active to access the available sources of CD/DVD, Jukebox and User Device. O.RADIO: •Press this button to access the radio menu. •Press while the radio menu is active to access the available sources of AM, FM1, FM2, SAT1, SAT2, and SAT3. P.VOL:Press and hold this button to turn the system off and on. Turn the control to adjust the volume. Note:If a navigation route is active when the navigation system is off, the system resumes the route when you turn the system on. DISPLAY MODE You can choose to turn your screen on or off and if you would like to view the status bars on the top and bottom of the screen. Press DISP to see the options. Display Mode Voice Commands The following voice commands are available in display mode. If you are not in display mode, press the voice button on the steering wheel. When prompted, say “Display mode” and then any of the following commands. Display mode voice commands “Display on” “Display off” “Status bar” “Brighter” “Dimmer” “Day” 348Navigation System (If Equipped) 2014 Econoline(eco) Owners Guide gf, 1st Printing, November 2012 USA(fus)
Display mode voice commands “Night” “Auto” “Help” STATUS BARS The top status bar shows the current mode, exterior temperature, time and display icons if you have enabled Bluetooth or other options. The bottom status bar shows the Home icon and may show the Artist and Title of the currently playing CD, Artist and Title for Jukebox and radio. Customizing Your Home Screen Depending on your vehicle’s option package and software, your screens may vary in appearance from the screens shown in this section. Your features may also be limited depending on your market. Check with an authorized dealer for availability. Press the house icon to access the home screen. Here you can: •Save or view pictures. •View your current audio settings. •Display the audio visualizer. You can split the screen in to two different sections, or you can choose to have one main view. •The left side displays an uploaded photo or the map screen. •The right side displays an uploaded photo or the radio and visualizer. Loading Photos Note:The system is not compatible with discs written in Packet Write mode. Your system allows you to upload and view up to 32 photos. Navigation System (If Equipped)349 2014 Econoline(eco) Owners Guide gf, 1st Printing, November 2012 USA(fus)