Epson Xp 214 Manual
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• Your printed colorscannever exactly matchyouron-screen colors.However, youcanuseacolor management systemtoget asclose aspossible. Tryusing thecolor management optionsinyour printer software. • For best results, usegenuine Epsoninkand paper. Parent topic:Solving PrintQuality Problems Related concepts Print Head Cleaning Related references Available EpsonPapers Related tasks Selecting Advanced PrintSettings -Windows Managing Color-Mac OSX Related topics Replacing InkCartridges Solving Scanning Problems Check thesesolutions ifyou have problems scanningwithyour product. Scanning SoftwareDoesNotOperate Correctly Cannot StartEpson Scan Parent topic:Solving Problems Scanning SoftwareDoesNotOperate Correctly If your scanning softwaredoesnotoperate correctly, trythese solutions: • Make sureyourcomputer hasadequate memoryandmeets thesystem requirements foryour operating system. • Make sureyourcomputer isnot running inapower-saving mode,suchassleep orstandby. Ifso, wake yoursystem andrestart yourscanning software. • Ifyou upgraded youroperating systembutdidnot reinstall yourscanning software, tryreinstalling it. Parent topic:Solving Scanning Problems Related references Windows SystemRequirements 161
Mac System Requirements Cannot StartEpson Scan If you cannot startEpson Scan,trythese solutions: • Make sureyourproduct isturned onand anyinterface cablesaresecurely connected atboth ends. • Make sureEpson Scanisselected inyour scanning program. • Make sureyourcomputer isnot running inapower-saving mode,suchassleep orstandby. Ifso, wake yoursystem andrestart Epson Scan. • Check theconnection settingandtesttheconnection usingEpson ScanSettings: Windows 8:Navigate tothe Start screen andselect EPSON ScanSettings .Make surethecorrect Connection settingisselected, thenclicktheTest button. Windows (otherversions) :Click orStart >All Programs orPrograms >EPSON >EPSON Scan >EPSON ScanSettings .Make surethecorrect Connection settingisselected, thenclickthe Test button. Mac OSX:Open theApplications folder,clickEpson Software ,and click EPSON ScanSettings . Make surethecorrect Connection settingisselected, thenclicktheTest button. • Make sureyoudonot have multiple versions ofEpson Scaninstalled. Ifyou do,uninstall bothversions and install oneversion. • Ifyou upgraded youroperating systembutdidnot reinstall EpsonScan,tryreinstalling it. Parent topic:Solving Scanning Problems Related tasks Scanning withMac OSX10.6/10.7/10.8 UsingImage Capture Related topics Starting aScan Solving Scanned ImageQuality Problems Check thesesections ifa scanned imageonyour computer screenhasaquality problem. Image Consists ofaFew Dots Only Line ofDots Appears inAll Scanned Images Straight Linesinan Image Appear Crooked Image isDistorted orBlurry Image Colors arePatchy atthe Edges 162
Image isToo Dark Back ofOriginal ImageAppears inScanned Image Ripple Patterns Appearinan Image Image isScanned Upside-Down Scanned ImageColors DoNot Match Original Colors Scan AreaisNot Adjustable inThumbnail Preview Scanned ImageEdges areCropped Parent topic:Solving Problems Related topics Solving PrintQuality Problems Image Consists ofaFew Dots Only If your scanned imageconsists onlyofafew dots, trythese solutions: • Make sureyouplaced youroriginal forscanning facingthecorrect way. • Ifyou arescanning usingtheEpson ScanBlack &White setting, adjusttheThreshold settingand scan again. Parent topic:Solving Scanned ImageQuality Problems Related references Available ImageAdjustments -Home Mode Available ImageAdjustments -Office Mode Available ImageAdjustments -Professional Mode Related tasks Placing Originals onthe Scanner Glass Line ofDots Appears inAll Scanned Images If a line ofdots appears inall your scanned images,cleanthescanner glasswithasoft, dry,lint-free cloth oruse asmall amount ofglass cleaner onthe cloth, ifnecessary. Papertowels arenot recommended. Caution: Donot spray glasscleaner directlyonthe scanner glass. Parent topic:Solving Scanned ImageQuality Problems 163
Related concepts Print Head Cleaning Straight Linesinan Image Appear Crooked If straight linesinan original appearcrooked inascanned image,makesuretoplace youroriginal straight whenyouscan it. Parent topic:Solving Scanned ImageQuality Problems Related tasks Placing Originals onthe Scanner Glass Image isDistorted orBlurry If a scanned imageappears distorted orblurry, trythese solutions: • Make sureyouroriginal isnot wrinkled orwarped. Thismay prevent theoriginal fromlaying flatonthe scanner glass. • Do not move youroriginal oryour product duringscanning. • Your product willnot operate properly whiletiltedatan angle. Placeiton aflat, stable surface that extends beyondthebase ofthe product inall directions. • Adjust theseEpson Scansettings (ifavailable) andtryscanning again: • Select theUnsharp Masksetting. • Adjust theAuto Exposure setting. • Increase theResolution setting. Parent topic:Solving Scanned ImageQuality Problems Related topics Selecting EpsonScanSettings Image Colors arePatchy atthe Edges If you arescanning athick orwarped original, coveritsedges withpaper toblock external lightasyou scan it. Parent topic:Solving Scanned ImageQuality Problems 164
Image isToo Dark If your scanned imageistoo dark, trythese solutions: • Adjust theseEpson Scansettings (ifavailable) andtryscanning again: • Auto Exposure • Brightness • Histogram Adjustment • Check thebrightness andcontrast settingsofyour computer monitor. Parent topic:Solving Scanned ImageQuality Problems Related topics Selecting EpsonScanSettings Back ofOriginal ImageAppears inScanned Image If an image fromtheback ofathin original appears inyour scanned image,placeapiece ofblack paper on the back ofthe original andscan itagain. Parent topic:Solving Scanned ImageQuality Problems Ripple Patterns Appearinan Image You may seearipple pattern (calledamoir é) in scanned imagesofprinted documents. Thisiscaused by interference fromdiffering pitchesinthe scanners screenandyour originals halftonescreen.To reduce thiseffect, adjusttheseEpson Scansettings (ifavailable) andtryscanning again: • Select theDescreening setting. • Select alower Resolution setting. Parent topic:Solving Scanned ImageQuality Problems Related topics Selecting EpsonScanSettings Image isScanned Upside-Down Your product scansusingtheAuto Photo Orientation setting.Thissetting checks thepreview image for faces, thesky, andother features, andthen correctly rotatesthephoto whenitis scanned, if necessary. Ifyour photo isnot oriented correctly usingthisoption, deselect theAuto Photo Orientation setting andscan again. Parent topic:Solving Scanned ImageQuality Problems 165
Related tasks Scanning inFull Auto Mode Scanned ImageColors DoNot Match Original Colors Printed colorscannever exactly matchthecolors onyour computer monitorbecause printersand monitors usedifferent colorsystems: monitorsuseRGB (red,green, andblue) andprinters typically use CMYK (cyan,magenta, yellow,andblack). Check thecolor matching andcolor management capabilitiesofyour computer, displayadapter, andthe software youareusing tosee ifthey areaffecting thepalette ofcolors youseeonyour screen. To adjust thecolors inyour scanned image,adjusttheseEpson Scansettings (ifavailable) andtry scanning again: • Change theImage Typesetting andexperiment withdifferent combinations ofthe next settings. • Adjust theTone Correction setting. • Adjust theAuto Exposure setting. Parent topic:Solving Scanned ImageQuality Problems Related topics Selecting EpsonScanSettings Scan AreaisNot Adjustable inThumbnail Preview If you cannot adjustthescan areawhile viewing aThumbnail previewinEpson Scan,trythese solutions: • Create ascan areabydrawing amarquee onyour preview imageandadjusting itas necessary. • Switch toNormal preview mode,ifavailable, andpreview yourimage again. Parent topic:Solving Scanned ImageQuality Problems Related tasks Selecting aScan Area-Home Mode Selecting aScan Area-Office Mode Selecting aScan Area-Professional Mode Scanned ImageEdges areCropped If the edges ofascanned imagearecropped, makesureyouroriginal isplaced correctly forscanning. If necessary, moveyouroriginal awayfromtheedges ofthe scanner glassslightly. Parent topic:Solving Scanned ImageQuality Problems 166
Related tasks Placing Originals onthe Scanner Glass When toUninstall YourProduct Software If you have aproblem thatrequires youtouninstall andre-install yoursoftware, followtheinstructions for your operating system. Uninstalling ProductSoftware -Windows Uninstalling ProductSoftware -Mac OSX Parent topic:Solving Problems Uninstalling ProductSoftware -Windows You canuninstall andthen re-install yourproduct software tosolve certain problems. 1. Turn offthe product. 2. Disconnect anyinterface cables. 3. Doone ofthe following: • Windows 8:Navigate tothe Start screen, right-click thescreen, andselect Allapps .Select Control Panel>Programs >Programs andFeatures .Select theuninstall optionforyour Epson product, thenselect Uninstall/Change . Note: Ifyou seeaUser Account Controlwindow, clickYesorContinue . Select yourproduct again,ifnecessary, thenselect OK,and click Yestoconfirm the uninstallation. • Windows (otherversions) :Click orStart ,and select AllPrograms orPrograms .Select EPSON ,select yourproduct, thenclick EPSON PrinterSoftware Uninstall. Note: Ifyou seeaUser Account Controlwindow, clickYesorContinue . In the next window, selectyourproduct andclick OK.Then follow anyon-screen instructions. 4. Doone ofthe following touninstall EpsonEventManager, thenfollow anyon-screen instructions: • Windows 8:Select Epson EventManager andclick Uninstall . 167
• Windows 7or Windows Vista:Open theWindows ControlPanelutility.Select Programs and Features .(In Classic view,select Programs andclick Uninstall aprogram .)Select Epson Event Manager andclick Uninstall/Change . • Windows XP:Open theWindows ControlPanelutility.Double-click AddorRemove Programs . Select Epson EventManager andclick Change/Remove . 5. Doone ofthe following touninstall EpsonScan,thenfollow anyon-screen instructions: • Windows 8,Windows 7,or Windows Vista:Select EPSON Scanandclick Uninstall/Change . • Windows XP:Select EPSON Scanandclick Change/Remove . 6. Restart yourcomputer, thenseetheStart Here sheet tore-install yoursoftware. Note: Ifyou findthat re-installing yourproduct software doesnotsolve aproblem, contactEpson. Parent topic:WhentoUninstall YourProduct Software Uninstalling ProductSoftware -Mac OSX In most cases, youdonot need touninstall yourproduct software beforere-installing it.However, you can download theUninstaller utilityfromtheEpson support website touninstall yourproduct software as described here. Note: Ifyou findthat re-installing yourproduct software doesnotsolve aproblem, contactEpson. 1. Todownload theUninstaller utility,visittheEpson download siteatglobal.latin.epson.com/Soporte . 2. Follow theinstructions onthe screen toinstall theUninstaller utility. 3. Quit allapplications currentlyrunningonyour Mac. 4. Double-click theUninstaller icon. 5. Select thecheckbox foreach software programyouwant touninstall. 6. Click Uninstall . 7. Follow theon-screen instructions touninstall thesoftware. 8. Toreinstall yourproduct software, seetheStart Here sheet forinstructions. Note: Ifyou uninstall theprinter driverandyour product nameremains inthe Print &Fax orPrint &Scan window, selectyourproduct nameandclick the–(remove) icontoremove it. Parent topic:WhentoUninstall YourProduct Software 168
Where toGet Help If you need additional helpwithyour Epson product, contactEpson. Epson provides thesetechnical supportservices: Internet Support Visit Epsons supportwebsite atglobal.latin.epson.com/Soporte forsolutions tocommon problems. You can download driversanddocumentation, getFAQs andtroubleshooting advice,ore-mail Epson with your questions. (Websiteavailable inSpanish andPortuguese only.) Speak toaSupport Representative Before youcallEpson forsupport, pleasehavethefollowing information ready: • Product name • Product serialnumber (located onalabel onthe product) • Proof ofpurchase (suchasastore receipt) anddate ofpurchase • Computer configuration • Description ofthe problem Then call: Country Telephone Argentina (54 11)5167-0300 Bolivia* 800-100-116 Brazil State capitals andmetropolitan areas:4003-0376 Other areas: 0800-880-0094 Chile (56 2)2484-3400 Colombia (57 1)523-5000 Costa Rica 800-377-6627 Dominican Republic* 1-888-760-0068 Ecuador* 1-800-000-044 El Salvador* 800-6570 Guatemala* 1-800-835-0358 169
Country Telephone Honduras** 800-0122 Code: 8320 Mexico Mexico City:(5255)1323-2052 Other cities: 01-800-087-1080 Nicaragua* 00-1-800-226-0368 Panama* 00-800-052-1376 Peru Lima: (511)418-0210 Other cities: 0800-10126 Uruguay 00040-5210067 Venezuela (58 212) 240-1111 * Contact yourlocal phone company tocall this tollfree number fromamobile phone. ** Dial first7digits, waitforamessage, thenenter code. If your country doesnotappear inthe list, contact thesales office inthe nearest country. Tollorlong distance chargesmayapply. Purchase SuppliesandAccessories You canpurchase genuineEpsoninkand paper fromanEpson authorized reseller.Tofind thenearest reseller, visitglobal.latin.epson.com orcall your nearest Epsonsalesoffice (website available inSpanish and Portuguese only). Parent topic:Solving Problems 170