Epson Xp 214 Manual
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Printing WithBlack Inkand Expended ColorCartridges Running aProduct Check Running aproduct checkhelpsyoudetermine ifyour product isoperating properly. 1. Press thepower button toturn theproduct off. 2. Disconnect anyinterface cablesconnected toyour product. 3. Load plainpaper inthe product. 4. Hold down the stopbutton andpress the power button toturn theproduct on. 5. When theproduct turnson,release bothbuttons. The product beginsprinting anozzle checkpattern. 6. Dothe following, depending onthe results ofthe product check: • Ifthe page prints andthenozzle checkpattern iscomplete, theproduct isoperating properly.Any operation problemyoumay have could becaused byyour computer, cable,software, orselected settings. Checktheother solutions inthis manual ortry uninstalling andreinstalling yourprinter software. • Ifthe page prints butthenozzle checkpattern hasgaps, cleanoralign theprint head. • Ifthe page doesnotprint, theproduct mayhave aproblem. Checktheother solutions inthis manual. Ifthey donot work, contact Epson. Parent topic:Solving Problems Related concepts Print Head Cleaning Print Head Alignment When toUninstall YourProduct Software Related references Where toGet Help Solving SetupProblems Check thesesections ifyou have problems whilesetting upyour product. Noise AfterInkInstallation Software Installation Problems Parent topic:Solving Problems 141
Noise AfterInkInstallation If you hear noises fromyourproduct afterinstalling ink,check thefollowing: • The firsttime youinstall inkcartridges, theproduct mustprime itsprint head. Waituntilpriming finishes beforeyouturn offthe product, oritmay prime improperly anduseexcess inkthe next time you turn iton. Your product isfinished primingtheprint head when the power lightstops flashing. • Ifthe products printhead stops moving ormaking noise,andthecharging processhasnotfinished after approximately 5minutes, turnoffyour product. Turnitback onand check tosee ifcharging isstill in progress. Ifitis still inprogress, contactEpsonforhelp. Parent topic:Solving SetupProblems Related topics Replacing InkCartridges Software Installation Problems If you have problems whileinstalling yourproduct software, trythese solutions: • Make sureyourproduct isturned onand anynecessary cablesaresecurely connected atboth ends. If you stillhave problems installingsoftware, disconnect thecable andcarefully followtheinstructions on the Start Here sheet. Alsomake sureyoursystem meetstherequirements foryour operating system. • Close anyother programs, includingscreensaversandvirus protection software,andinstall your product software again. • In Windows, makesureyourproduct isselected asthe default printerandthecorrect portisshown in the printer properties. • Ifyou seeanyerror message oryour software doesnotinstall correctly inWindows, youmay nothave software installation privileges.ContactyourSystem Administrator. Parent topic:Solving SetupProblems Related concepts When toUninstall YourProduct Software Related references Windows SystemRequirements Mac System Requirements Solving Network Problems Check thesesolutions ifyou have problems settinguporusing yourproduct onanetwork. 142
Note: Breakdown orrepair ofthis product maycause lossofnetwork dataandsettings. Epsonisnot responsible forbacking uporrecovering dataandsettings duringorafter thewarranty period.We recommend thatyoumake yourownbackup orprint outyour network dataandsettings. Product CannotConnect toaWireless RouterorAccess Point Network Software CannotFindProduct onaNetwork Product DoesNotAppear inMac OSXPrinter Window Cannot PrintOver aNetwork Cannot ScanOveraNetwork Parent topic:Solving Problems Product CannotConnect toaWireless RouterorAccess Point If your product hastrouble findingorconnecting toawireless routeroraccess point,trythese solutions: • Make suretoplace yourproduct withincontact rangeofyour router oraccess point. Note: Avoidplacing yourproduct nearamicrowave oven,2.4GHz cordless phone,orlarge metal object, suchasafiling cabinet. • Verify thatyour router oraccess pointisoperating correctlybyconnecting toitfrom yourcomputer or another device. • You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess point. • Check tosee ifaccess restrictions, suchasMAC address filtering,aresetonthe router oraccess point. Ifaccess restrictions areset, add your products MACaddress toyour routers address list.To obtain yourproducts MACaddress, printanetwork statussheet. Thenfollow theinstructions inyour router oraccess pointdocumentation toadd theaddress tothe list. • Ifyour router oraccess pointdoes notbroadcast itsnetwork name(SSID), followtheinstructions that came withyour product toenter yourwireless networknamemanually. • Ifyour router oraccess pointhassecurity enabled, determine thekind ofsecurity itis using andany required password orpassphrase forconnection. Thenmake suretoenter theexact WEPkeyorWPA passphrase correctly. • Check ifyour computer isrestricting theavailable wirelesschannels. Ifso, verify thatyour wireless access pointisusing oneofthe usable channels andchange toausable channel, ifnecessary. Parent topic:Solving Network Problems 143
Related tasks Connecting toaNew Wi-Fi Router Printing aNetwork StatusSheet Network Software CannotFindProduct onaNetwork If EpsonNet Setupcannot findyour product onanetwork, trythese solutions: • Make sureyourproduct isturned onand connected toyour network. Verifyconnection usingyour product controlpanel. • Check ifyour network name(SSID) contains non-ASCII characters. Yourproduct cannotdisplay non- ASCII characters. • Ifnecessary, reinstallyourproduct software andtryrunning EpsonNet Setupagain: 1. Reset yourproducts networksettingstotheir factory defaults. 2. Windows only:uninstall yourproduct software. 3. Initialize yourrouter following theinstructions inyour router documentation. Note: Ifyou arereading theseinstructions online,youwilllose your internet connection whenyou initialize yourrouter, sonote thenext stepbefore initializing it. 4. Download yourproduct software fromtheEpson website, orinstall itfrom theCD that came with your product usingtheinstructions onthe Start Here sheet. • Ifyou have replaced yourrouter, reinstall yourproduct software toconnect tothe new router. Parent topic:Solving Network Problems Related concepts When toUninstall YourProduct Software Related tasks Printing aNetwork StatusSheet Product DoesNotAppear inMac OSXPrinter Window If your product doesnotappear inthe Mac OSXprinter window, trythese solutions: • Turn yourproduct off,wait 30seconds, thenturnitback onagain. • Ifyou areconnecting theproduct viaWi-Fi Protected Setup(WPS) andtheWiFi lightonyour product is not solid green, makesureyoupress theWi-Fi button onthe product within2minutes ofpressing the WPS button onyour router. Holddown theWi-Fi button onthe product for3seconds. 144
• Ifyou areconnecting theproduct wirelessly viaEpsonNet SetupandtheWiFi lightonyour product is not solid green, makesureyourproduct software wasinstalled correctly. Ifnecessary, reinstallyour software. Parent topic:Solving Network Problems Related concepts Wi-Fi Protected Setup(WPS) Cannot PrintOver aNetwork If you cannot printover anetwork, trythese solutions: • Make surethatyour product isturned on. • Make sureyouinstall yourproducts networksoftware asdescribed inyour product documentation. • Print anetwork statussheetandverify thatthenetwork settingsarecorrect. Ifthe network statusis Disconnected ,check anycable connections andturn your product offand then onagain. • Ifyou areusing TCP/IP, makesuretheproducts IPaddress isset correctly foryour network. Ifyour network doesnotassign IPaddresses usingDHCP, setthe IPaddress manually. • Make sureyourcomputer andproduct areboth using thesame wireless network. • Ifnetwork printingisslow, printanetwork statussheetandcheck thesignal strength. Ifitis poor, place your product closertoyour router oraccess point. Note: Avoidplacing yourproduct nearamicrowave oven,2.4GHz cordless phone,orlarge metal object, suchasafiling cabinet. • Check tosee ifyour wireless routeroraccess pointhasanenabled PrivacySeparator functionthatis preventing printingfromadevice overthenetwork. Seeyour router oraccess pointdocumentation for instructions ondisabling thePrivacy Separator function. • Ifyou areconnecting theproduct viaWi-Fi Protected Setup(WPS) andtheWiFi lightonyour product is not solid green, makesureyoupress theWi-Fi button onthe product within2minutes ofpressing the WPS button onyour router. Holddown theWiFi button onthe product for3seconds. • Ifyou areconnecting theproduct viaEpsonNet SetupandtheWiFi lightonyour product isnot solid green, makesureyourproduct software wasinstalled correctly. Ifnecessary, reinstallyoursoftware. Parent topic:Solving Network Problems Related concepts Wi-Fi Protected Setup(WPS) 145
Related tasks Printing aNetwork StatusSheet Cannot ScanOveraNetwork If you cannot startEpson Scanforscanning overanetwork, trythese solutions: • Ifyou arescanning alarge original atahigh resolution, anetwork communication errormayoccur. Try scanning againatalower resolution. • Ifnetwork communication wasinterrupted whilestarting EpsonScan,exitEpson Scan,waitafew seconds, andrestart it.IfEpson Scancannot restart, turnoffyour product, turnitback on,and try restarting EpsonScanagain. • Check theconnection settingandtesttheconnection usingEpson ScanSettings: Windows 8:Navigate tothe Start screen andselect EPSON ScanSettings .Make surethe Connection settingisset toNetwork ,then clicktheTest button. Windows (otherversions) :Click orStart >All Programs orPrograms >EPSON >EPSON Scan >EPSON ScanSettings .Make suretheConnection settingisset toNetwork ,then clickthe Test button. Mac OSX:Open theApplications folder,clickEpson Software ,and click EPSON ScanSettings . Make suretheConnection settingisset toNetwork ,then clicktheTest button. • Make suretheoption selected asthe Timeout Settinginthe Epson ScanSettings program islong enough tocomplete scanningoveranetwork. • You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess point. Parent topic:Solving Network Problems Related concepts Scan Resolution Guidelines Related topics Scanning Solving Copying Problems Check thesesolutions ifyou have problems copyingwithyour product. Product MakesNoise,ButNothing Copies Copies areCut Off 146
Product MakesNoiseWhen ItSits foraWhile Parent topic:Solving Problems Product MakesNoise,ButNothing Copies If your product makesanoise, butnothing copies,trythese solutions: • Run anozzle checktosee ifany ofthe print head nozzles areclogged. Thenclean theprint head, if necessary. • Ifthe nozzle checkpagedoesnotprint, buttheproducts powerison, make sureyourproduct software isinstalled correctly. • Make sureyourproduct islevel (nottilted). Parent topic:Solving Copying Problems Related concepts Print Head Nozzle Check Print Head Cleaning Copies areCut Off Depending onyour product, thedefault papersizeforcopies iseither A4(8.3 ×11.7 inches [210 ×297 mm]) orLetter (8.5×11 inches [216×279 mm]). • To change thedefault papersizetoA4 (8.3 ×11.7 inches [210×297 mm]), makesuretheproduct is turned off,then holddown the colorcopybutton andpress the power button toturn theproduct on. When theproduct turnson,release bothbuttons. • To change thedefault papersizetoLetter (8.5×11 inches [216×279 mm]), makesuretheproduct is turned off,then holddown the B&W copy button andpress the power button toturn theproduct on. When theproduct turnson,release bothbuttons. Parent topic:Solving Copying Problems Related references Available EpsonPapers Product MakesNoiseWhenItSits foraWhile Your product isperforming routinemaintenance. Thisisnormal. Parent topic:Solving Copying Problems 147
Solving PaperProblems Check thesesections ifyou have problems usingpaper withyour product. Paper Feeding Problems Paper JamProblems Paper Ejection Problems Parent topic:Solving Problems Paper Feeding Problems If you have problems feedingpaper,trythese solutions: • Ifpaper doesnotfeed forprinting, removeit.Then reload itin the sheet feeder against theright side and beneath thetab. Slide theedge guide against theedge ofthe paper, making surethatthepaper stack isnot above thearrow markonthe edge guide. • Ifmultiple pagesfeedatonce, remove thepaper, fantheedges toseparate thesheets, andreload it. • Ifpaper jamswhen youload onlyoneortwo sheets, tryloading moresheets atatime. Donot load more thantherecommended numberofsheets. • Ifpaper jamswhen youprint onboth sides ofthe paper, tryloading fewersheets. • For best results, followtheseguidelines: • Use new, smooth, high-quality paperthatisnot curled, creased, old,toothin, ortoo thick. • Load paper inthe sheet feeder printable sideup. • Do not load paper withholes punched init. • Follow anyspecial loading instructions thatcame withthepaper. Parent topic:Solving PaperProblems Related references Paper JamProblems Paper Loading Capacity Related topics Loading Paper Paper JamProblems If you have problems withpaper jams,trythese solutions: 1. Cancel theprint jobfrom yourcomputer, ifnecessary. 148
2. Gently pulloutany jammed paperfromtheoutput trayand sheet feeder. 3. Press the B&W copy button orthe colorcopybutton toresume printing. Ifthe product lights still show anerror, continue withthenext step. 4. Press thepower button toturn theproduct off. 5. Lift the scanner, removethejammed paperandanytorn pieces. 6. Lower thescanner andpress the power button toturn theproduct backon. 7. Carefully followallpaper loading instructions whenyouload newpaper. Parent topic:Solving PaperProblems Related topics Loading Paper Paper Ejection Problems If you have problems withpaper ejecting properly, trythese solutions: • Ifpaper doesnoteject fully,youmay have setthe wrong papersize.Cancel printing toeject thepaper. Select thecorrect papersizewhen youreprint. 149
• Ifpaper iswrinkled whenitejects, itmay bedamp ortoo thin. Load newpaper andbesure toselect the correct papertypesetting whenyoureprint. Parent topic:Solving PaperProblems Related references Paper orMedia TypeSettings Paper JamProblems Related tasks Cancelling PrintingUsingaProduct Button Solving Problems PrintingfromaComputer Check thesesections ifyou have problems whileprinting fromyourcomputer. Nothing Prints Product IconDoes NotAppear inWindows Taskbar Error AfterCartridge Replacement Printing isSlow Parent topic:Solving Problems Nothing Prints If you have sentaprint joband nothing prints,trythese solutions: • Make sureyourproduct isturned on. • Make sureanyinterface cablesareconnected securelyatboth ends. • Ifyou connected yourproduct toaUSB hub,make sureitis afirst-tier hub.Ifitstill does notprint, connect yourproduct directlytoyour computer insteadofthe hub. • Run aproduct checktosee ifa test page prints. Ifthe test page prints, checktosee ifyour product software isinstalled correctly. • In Windows, makesureyourproduct isselected asthe default printer. • In Windows, clearanystalled printjobsfrom theWindows Spooler: • Windows 8:Navigate tothe Start screen, right-click thescreen, andselect Allapps .Select Control Panel>Hardware andSound >Devices andPrinters .Right-click yourproduct name, select Seewhats printing ,and select yourproduct nameagainifnecessary. Right-clickthestalled print job,click Cancel ,and click Yes. 150