Epson X410 Manual

							• Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent
the product from printing.
• Do not carry the product by its control panel; this may damage the product.
1. Turn off the product.
2. Lift up the scanner unit and check to see if the print head is in the far right position (the home position). If not, turn on the product, wait for the print head to move, then turn the product off again.
3. Secure the ink cartridge holder to the case with tape.
Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage
your product.
4. Lower the scanner unit.
5. Remove all the paper from the product.
6. Unplug the power cable.
7. Disconnect any connected cables.
8. Close the output tray and paper support.
181 
						

							9. Lower the control panel by squeezing the release bar and gently pushing the panel down.
Caution: Do not lower the control panel without first squeezing the release bar or you may damage
your product.
10. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product.
Keep the product level during transportation. Be sure to remove the tape from the ink cartridge holder
before turning on your product. If print quality has declined when you print again, clean and align the
print head.
Parent topic: Cleaning and Transporting Your Product
Related concepts
Print Head Cleaning
Print Head Alignment
182 
						

							Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Product Status Messages
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Copying Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanning Problems
Solving Scanned Image Quality Problems
Solving Memory Card Problems
When to Uninstall Your Product Software
Where to Get Help
Checking for Software Updates Periodically, its a good idea to check Epsons support website for free updates to your product software.
You can select Download the Latest Software from the Home screen of this manual or visit Epsons
driver download site (U.S. downloads orCanadian downloads ).
With Windows, your printer software automatically checks for updates. You can also manually update
the software by selecting Software Updatehere:
• Right-clicking the product icon in the Windows taskbar
• On the Maintenance tab in the printer settings window
• On the Startscreen (Windows 8) or in the EPSONprogram group under your product name (other
Windows versions)
Parent topic: Solving Problems
183 
						

							Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen.
LCD screen Condition/solution
message/code
Paper out No paper is loaded. Load paper in the product
Paper jam Paper is jammed in the product. Remove the jammed paper, then press the
start button to clear the error.
Combination of IP There is a problem with the network connection to your product.
address and subnet
mask is invalid
A printers ink pad is at The ink pad is at the end of its service life. Turn off the product and contact
the end of its service life Epson for support.
A printers ink pad is The ink pads are near the end of their service life. Contact Epson for support.
nearing the end of its (To continue printing, press the start button.)
service life
Communication error Make sure the computer is connected to your product and your software is installed correctly.
Operation canceled. No Make sure the memory card is inserted correctly and meets the
memory card specifications for your product.
recognized.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error
message, contact Epson for support.
Printer error A fatal error has occurred. Turn the product off and then back on again. If the
error continues, check for a paper jam. If there is no paper jam, contact
Epson for support.
Parent topic: Solving Problems
Related concepts
Check Cartridge Status
Related references
Paper Jam Problems
184 
						

							Where to Get Help
Related topics
Replacing Ink Cartridges
Printing With Black Ink and Expended Color Cartridges
Loading Paper
Running a Product Check Running a product check helps you determine if your product is operating properly.
1. Disconnect any interface cables connected to your product.
2. Load plain paper in the product.
3. Press the home button, if necessary.
4. Press the left or right arrow buttons to select Setupand press the OKbutton.
5. Press the up or down arrow buttons to select Maintenanceand press theOKbutton.
You see this screen:
6. Press the OKbutton.
7. Press the start button. After the nozzle pattern prints, you see this screen:
185 
						

							8. Do the following, depending on the results of the product check:
• If the page prints and the nozzle check pattern is complete, the product is operating properly. Anyoperation problem you may have could be caused by your computer, cable, software, or selected
settings. Check the other solutions in this book or try uninstalling and reinstalling your printer
software.
• If the page prints but the nozzle check pattern has gaps, clean or align the print head.
• If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson.
Parent topic: Solving Problems
Related concepts
When to Uninstall Your Product Software
Print Head Cleaning
Print Head Alignment
Related references
Where to Get Help
Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory
defaults. You can choose which settings to reset or reset them all.
1. Press the home button, if necessary.
2. Press the left or right arrow buttons to select Setupand press the OKbutton.
186 
						

							You see this screen:
3. Press the up or down arrow buttons to select Restore Default Settingsand press theOKbutton.
You see this screen:
4. Press the up or down arrow buttons to select one of these options and press the OKbutton:
• Wi-Fi Settings: Resets all network settings.
• All except Wi-Fi Settings: Resets all control panel settings, except for network settings.
• All Settings: Resets all control panel settings.
187 
						

							You see a confirmation screen.
5. Press the OKbutton to reset the selected settings.
Parent topic: Solving Problems
Solving Setup Problems Check these sections if you have problems while setting up your product.
Noise After Ink Installation
Software Installation Problems
Control Panel Setup Problems
Parent topic:Solving Problems
Noise After Ink Installation If you hear noises from your product after installing ink, check the following:
• The first time you install ink cartridges, the product must prime its print head. Wait until primingfinishes before you turn off the product, or it may prime improperly and use excess ink the next time
you turn it on. Your product is finished priming the print head when the power light stops flashing.
• If the products print head stops moving or making noise, and the charging process has not finished after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still
in progress. If it is still in progress, contact Epson for help.
Parent topic: Solving Setup Problems
Related topics
Replacing Ink Cartridges
Software Installation Problems If you have problems while installing your product software, try these solutions:
• Make sure your product is turned on and any necessary cables are securely connected at both ends. Ifyou still have problems installing software, disconnect the cable and carefully follow the instructions on
the Start Here sheet. Also make sure your system meets the requirements for your operating system.
• Close any other programs, including screen savers and virus protection software, and install your product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties.
188 
						

							• If you see any error message or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your System Administrator.
Parent topic: Solving Setup Problems
Related concepts
When to Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Control Panel Setup Problems If you have problems setting up the control panel, try these solutions:
• To view LCD screen text in a different language, select a different language setting for the panel.
• To adjust the position of the control panel, carefully raise or lower it using the release bar.
Parent topic:Solving Setup Problems
Related tasks
Changing LCD Screen Language
Adjusting Control Panel Position
Solving Network Problems Check these solutions if you have problems setting up or using your product on a network.
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in Mac OS X Printer Window
Cannot Print Over a Network
Cannot Scan Over a Network
Parent topic:Solving Problems
Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions:
• Make sure to place your product within contact range of your router or access point.
189 
						

							Note:
Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal
object, such as a filing cabinet.
• Verify that your router or access point is operating correctly by connecting to it from your computer or another device.
• You may need to disable the firewall and any anti-virus software on your wireless router or access point.
• Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your products MAC address to your routers address list. To
obtain your products MAC address, print a network status sheet. Then follow the instructions in your
router or access point documentation to add the address to the list.
• If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually.
• If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary.
• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on your device may have been changed. If necessary, deleted the existing DIRECT-xxxxxxxx
connection settings from your device and enter a new password. See your device documentation for
instructions.
• If you connected your product to a Windows computer using Wi-Fi Direct and it automatically selected Access Point Mode, you may have trouble accessing a low-priority Internet connection. Check the
network connection or adapter settings in the Windows Control Panel and set the Internet metric
setting to 100for your version of the Internet Protocol.
Parent topic: Solving Network Problems
Related tasks
Printing a Network Status Sheet
Selecting Wireless Network Settings From the Control Panel
Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify connection using yourproduct control panel.
190