Epson Stylus Pro 4400 User Manual

							Problem Solver331
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For Windows, select PhotoEnhance in the Advanced menu. 
See “Making Advanced setting” on page 26. 
For Mac OS 9.x, select PhotoEnhance in the Advanced 
dialog. See “Making Advanced setting” on page 118.
❏For Windows, select Color Controls in the Advanced menu, 
and adjust color, brightness, etc. as required. See “Making 
Advanced setting” on page 26.
Mac OS 9.x, select Color Controls in the Advanced dialog, 
and adjust color, brightness, etc. as required. See “Making 
Advanced setting” on page 118.
For Mac OS X, select Color Controls in the Printer Color 
Management selected in the Print dialog. See “Printer Color 
Management” on page 188.
❏Mac OS 9.x, make sure your application and data reading 
devices support the ColorSync system when you are selecting 
ColorSync in the Advanced dialog. See “Making Advanced 
setting” on page 118.
A ruled line shifts
Perform the print head alignment. For Windows, see “Aligning 
the print head” on page 77. Mac OS 9.x, see “Aligning the print 
head” on page 160. For Mac OS X, see “Aligning the print head” 
on page 212.
If the problem persists, perform the print head cleaning. For 
Windows, see “Cleaning the print head” on page 76. For Mac OS 
9.x, see “Cleaning the print head” on page 159. For Mac OS X, see 
“Cleaning the print head” on page 211.
Printout has smears on the bottom edge
Try one or more of these solutions:
 
						

							332Problem Solver ❏If the paper is curled towards the printable side, flatten it or 
curl it slightly to the opposite side.
❏For Windows, if you use Epson special media, check the 
Media Type setting in the Main menu. See “Making Settings 
on the Main Menu” on page 19.
For Mac OS 9.x, if you use Epson special media, check the 
Media Type setting in the Print dialog. See “Making Settings 
in the Print Dialog” on page 112.
For Mac OS X, if you use Epson special media, check the 
Media Type setting in the Print Settings selected in the Print 
dialog. See “Page Setup” on page 181.
For paper other than Epson’s, register and select paper 
thickness in the SelecType mode. Make sure it is correct for 
the paper you are using. See “Making the paper settings” on 
page 246.
❏Set the PLATEN GAP to WIDE in the PRINTER SETTING of the 
SelecType mode. See “PRINTER SETUP” on page 227.
Print Quality Could be Better
Horizontal banding
Try one or more of these solutions:
❏For Windows, check the Media Type setting in the Main 
menu. Make sure it is correct for the paper you are using. See 
“Making Settings on the Main Menu” on page 19.
For Mac OS 9.x, check the Media Type setting in the Print 
dialog. Make sure it is correct for the paper you are using. See 
“Making Settings in the Print Dialog” on page 112.
 
						

							Problem Solver333
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For Mac OS X, check the Media Type setting in the Print 
Settings selected in the Print dialog. Make sure it is correct for 
the paper you are using, see “Page Setup” on page 181.
❏Make sure the printable side of the paper is face-up.
❏Run the Head Cleaning utility to clear any clogged ink 
nozzles. For Windows, see “Cleaning the print head” on page 
76. For Mac OS 9.x, see “Cleaning the print head” on page 159. 
For Mac OS X, see “Cleaning the print head” on page 211.
You can also clean the print head nozzles using the control 
panel. To clean the print head nozzles, press the Menu 
 
button for 3 seconds.
❏Check the Paper Feed value. Reduce the value to improve 
light banding, and increase it for dark banding. For Windows, 
“Paper Configuration” on page 28. For Mac OS 9.x, see “Paper 
Configuration” on page 120. For Mac OS X, see “Paper 
Configuration” on page 194.
❏Check the Ink check light. If necessary, replace ink cartridges. 
See “Replacing Ink Cartridges” on page 289. 
Vertical misalignment or banding
Try one or more of these solutions:
❏For Windows, turn off the High Speed setting in the 
Advanced menu. See “Making Advanced setting” on page 26.
For Mac OS 9.x, turn off the High Speed setting in the 
Advanced dialog. See “Making Advanced setting” on page 
118.
For Mac OS X, turn off the High Speed setting in the 
Advanced Settings is selected in the Print Settings selected in 
the Print dialog. See “Advanced Settings” on page 187.
 
						

							334Problem Solver ❏Run the Print Head Alignment utility. For Windows, see 
“Aligning the print head” on page 77. For Mac OS 9.x, see 
“Aligning the print head” on page 160. For Mac OS X, see 
“Aligning the print head” on page 212.
Faint printout or gaps
Try one or more of these solutions:
❏Make sure that the ink cartridges do not exceed the expiry 
date. The expiry date is labeled on the outside of the ink 
cartridge.
❏For Windows, check the Media Type setting in the Main 
menu. Make sure it is correct for the paper you are using. See 
“Making Settings on the Main Menu” on page 19.
For Mac OS 9.x, check the Media Type setting in the Print 
dialog. Make sure it is correct for the paper you are using. See 
“Making Settings in the Print Dialog” on page 112.
For Mac OS X, check the Media Type setting in the Print 
Settings selected in the Print dialog. Make sure it is correct for 
the paper you are using. See “Page Setup” on page 181.
❏Run the Head Cleaning utility to clear any clogged ink 
nozzles. For Windows, see “Cleaning the print head” on page 
76. For Mac OS 9.x, see “Cleaning the print head” on page 159. 
For Mac OS X, see “Cleaning the print head” on page 211.
You can also clean the print head nozzles using the control 
panel. To clean the print head nozzles, press the Menu 
 
button for 3 seconds.
❏Check the Ink check light. If necessary, replace ink cartridges. 
See “Replacing Ink Cartridges” on page 289.
 
						

							Problem Solver335
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❏Select Standard as Platen Gap in the Paper Configuration 
dialog box. For Windows, see “Paper Configuration” on page 
28. For Mac OS 9.x, see “Paper Configuration” on page 120. 
For Mac OS X, see “Paper Configuration” on page 194.
Blurry or smeared printout
Try one or more of these solutions:
❏For Windows, check the Media Type setting in the Main 
menu. Make sure it is correct for the paper you are using. See 
“Making Settings on the Main Menu” on page 19.
For Mac OS 9.x, check the Media Type setting in the Print 
dialog. Make sure it is correct for the paper you are using. See 
“Making Settings in the Print Dialog” on page 112.
For Mac OS X, check the Media Type setting in the Print 
Settings selected in the Print dialog. Make sure it is correct for 
the paper you are using. See “Page Setup” on page 181.
❏If the paper you are using is not supported by the printer 
driver, make the paper thickness setting in the SelecType 
mode. See “CUSTOM PAPER” on page 235.
❏Make sure your paper is dry and the printable side is face-up. 
Also, make sure you are using the correct type of paper. See 
“Paper” on page 360 for specifications.
❏Ink may have leaked inside the printer; wipe the inside of the 
printer with a soft, clean cloth.
❏Run the Head Cleaning utility. For Windows, see “Cleaning 
the print head” on page 76. For Mac OS 9.x, see “Cleaning the 
print head” on page 159. For Mac OS X, see “Cleaning the 
print head” on page 211.
 
						

							336Problem SolverYou can also clean the print head nozzles using the control 
panel. To clean the print head nozzles, press the Menu 
 
button for 3 seconds.
Color documents print in black only
Try one or more of these solutions:
❏Make sure the color data settings in your application are 
correct.
❏For Windows, make sure Color or Color/B&W Photo is set 
in the Main menu. See “Making Settings on the Main Menu” 
on page 19.
For Mac OS 9.x, make sure Color or Color/B&W Photo is set 
in the Print dialog. See “Making Settings in the Print Dialog” 
on page 112.
For Mac OS X, make sure Color or Color/B&W Photo is set 
in the Print Settings selected in the Print dialog. See “Color” 
on page 183.
Printing could be faster
Try one or more of these solutions:
❏Select High Speed on the Advanced dialog box. For 
Windows, see “Making Advanced setting” on page 26. For 
Mac OS 9.x, see “Making Advanced setting” on page 118. For 
Mac OS X, see “Advanced Settings” on page 187.
❏For Windows, select the Automatic mode and move the 
slider towards Speed in the Main menu to increase print 
speed. See “Making Settings on the Main Menu” on page 19.
 
						

							Problem Solver337
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For Mac OS 9.x, select the Automatic mode and move the 
slider towards Speed in the Print dialog to increase print 
speed. See “Making Settings in the Print Dialog” on page 112.
For Mac OS X, select Automatic mode and move the slider 
towards Speed in the Print Settings selected in the Print 
dialog to increase print speed. See “Mode” on page 184.
❏Do not run too many applications at the same time. Close any 
applications you are not using.
❏Change the interface card of your computer to IEEE1394 or 
USB 2.0.
Note:
IEEE1394 and USB 2.0 are available only with the following OS.
IEEE 1394:
Windows XP, Me, 2000
Mac OS 9.x
Mac OS X
USB 2.0:
Windows XP, 2000
❏Delete unnecessary files to make room on your hard disk 
drive.
Note for Windows:
Your computer may not have enough memory. For further tips, see 
“Increasing the Print Speed” on page 89.
Roll paper cannot be cut
Try one or more of these solutions:
❏Make sure that paper cutter cover is set correctly. See 
“Replacing the Paper Cutter” on page 303.
 
						

							338Problem Solver ❏Make sure that the Roll Auto Cut On 
 is selected as the 
Paper Source on the LCD. Press the Paper Source   button 
if necessary. Then press and hold the Paper Source  button 
for 3 seconds. The printer cuts the roll paper.
❏Make sure that Normal Cut, Single Cut, or Double Cut is 
selected as the Auto Cut in the printer driver. For Windows, 
see “Making the Auto Cut setting” on page 49. For Mac OS 
9.x, see “Making the Auto Cut setting” on page 137. For Mac 
OS X, see “Auto Cut” on page 197.
❏Cut the roll paper by hand if necessary. Check that the paper 
thickness of the roll paper loaded in the printer matches the 
paper specification (see “Paper” on page 360). If so, the paper 
cutter may be blunt and require replacement. See “Replacing 
the Paper Cutter” on page 303.
Note:
If you use roll paper other than Epson special media, see the user 
documentation included with the paper, or contact your supplier.
Paper feed or paper jam problems occur 
frequently
Try one or more of these solutions:
❏Before loading paper and guiding it through the paper 
insertion slot, adjust paper suction. 
To adjust the paper suction using the printer driver, see 
“Paper Configuration” on page 28 for Windows, see “Paper 
Configuration” on page 120 for Mac OS 9.x, or see “Paper 
Configuration” on page 194 for Mac OS X.
To adjust the paper suction using the control panel, see 
“CUSTOM PAPER” on page 235.
 
						

							Problem Solver339
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❏Make sure the paper is not folded or wrinkled.
❏Make sure the paper is flattened.
❏Make sure printing occurs within the operational 
temperature range.
❏Make sure the paper is not damp.
❏Make sure the paper is not too thick or too thin. See “Paper” 
on page 360.
❏Make sure no foreign objects are inside the printer.
❏For Windows, check the Media Type setting in the Main 
menu. Make sure it is correct for the paper you are using. See 
“Making Settings on the Main Menu” on page 19.
For Mac OS 9.x, check the Media Type setting in the Print 
dialog. Make sure it is correct for the paper you are using. See 
“Making Settings in the Print Dialog” on page 112.
For Mac OS X, check the Media Type setting in the Print 
Settings selected in the Print dialog. Make sure it is correct for 
the paper you are using. See “Page Setup” on page 181
❏Make sure that the platen gap setting matches your paper. 
You can change the platen gap setting in the PRINTER SETUP 
of the SelecType mode. See “PLATEN GAP” on page 228.
❏For non-Epson special media, check the paper type selected 
in the CUSTOM PAPER of the SelecType mode. See “Making the 
paper settings” on page 246.
Whenever loading non-Epson special media, test if the paper 
can be loaded correctly before printing.
To clear Paper jams, see “Clearing paper jams” on page 340.
 
						

							340Problem Solver
Roll paper does not eject properly
Try one ore more of these solutions:
❏Roll paper is wound tightly and may feed with a curl. Flatten 
it before you load it. 
❏Select Starwheel-Roll Curled as the Feed Roller Type in the 
Paper Configuration dialog box. For Windows, see “Paper 
Configuration” on page 28. For Mac OS 9.x, see “Paper 
Configuration” on page 120. For Mac OS X, see “Paper 
Configuration” on page 194.
Clearing paper jams
When roll paper is jammed
To remove jammed roll paper, follow the steps below:
1. Turn off the printer.
2. Open the roll paper cover, and move the paper lever to the 
released position.