Epson Stylus Pro 4400 User Manual
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Maintenance and Transportation311 7 7 7 7 7 7 7 7 7 7 7 7 English Setting up the printer after transporting it The steps you need to take to set up the printer after transporting it are almost identical to the steps carried out the first time you set up the printer. When you set up the printer again, see the Setup Guide, and note the following points. ❏Do not forget to remove any protective materials. ❏Do not forget to pull the green tab on the left side of the print head to release the print head. c Caution: Do not push down the green tab; otherwise you may break it. ❏The first time you start printing after transporting the printer, or if you have not turned on the printer for a long time, the print head nozzles may be clogged. Epson recommends that you perform a nozzle check and clean the print head, and also realign the print head to ensure print quality. To perform a nozzle check using the control panel, see “Checking the print head nozzles” on page 239.
312Maintenance and TransportationTo perform a nozzle check using the printer software, see “Checking the print head nozzles” on page 74 for Windows, “Checking the print head nozzles” on page 157 for Mac OS 9.x, or “Checking the print head nozzles” on page 209 for Mac OS X. To clean the print head using the control panel, press the Menu button for 3 seconds. To clean the print head using the printer software, see “Cleaning the print head” on page 76 for Windows, “Cleaning the print head” on page 159 for Mac OS 9.x, or “Cleaning the print head” on page 211 for Mac OS X. To realign the print head using the control panel, see “Aligning the print head” on page 240. To realign the print head using the printer software, see “Aligning the print head” on page 77 for Windows, “Aligning the print head” on page 160 for Mac OS 9.x, or “Aligning the print head” on page 212 for Mac OS X.
Problem Solver313 8 8 8 8 8 8 8 8 8 8 8 8 English Chapter 8 Problem Solver Troubleshooting Printer stops printing unexpectedly Head cleaning, ink charging, or ink drying is in progress Check to see if the Pause light is flashing. If so, the printer is in the process of head cleaning, ink charging or ink drying. During head cleaning, ink charging, and ink drying, PLEASE WAIT appears on the LCD. Wait until the printer resumes printing. An error has occurred Many common printer problems can be identified by the messages on the LCD. You can also check the lights on the control panel for errors. See “Lights” on page 217. For other messages not included in the following table, see “Messages” on page 218.
314Problem Solver Error messages Message Description What to do UNABLE TO PRINT An error may be occurring when you try to print patterns such as nozzle check or head alignment.End the TEST PRINT MENU first, and solve the error displayed on the LCD. Then try to print patterns again. MNT TK NEAR FULL The maintenance tank is almost full.Replace the maintenance tank with a new one. See “Replacing the Maintenance Tank” on page 302. INK LOW Ink cartridge is nearly empty.Replacement of ink cartridge is nearly needed. Although you can continue printing in INK LOW situation, it may decline the print quality. MNT REQ nnnn A part used in the printer has nearly reached the end of its life. nnnn shows the code of the part.Note the code and contact your dealer. See “Contacting Customer Support” on page 349. REMOVE PAPER Cleaning cannot be executed because thick paper is loaded.Remove the thick paper, and move the paper lever to the secured position. The printer could not feed the printout.Remove the printout.
Problem Solver315 8 8 8 8 8 8 8 8 8 8 8 8 English NOZZLES STILL CLOGGEDThe nozzles are still clogged.Run the Head Cleaning utility. For Windows, see “Cleaning the print head” on page 76. For Mac OS 9.x, see “Cleaning the print head” on page 159. For Mac OS X, see “Cleaning the print head” on page 211. CHANGE PAPER TYPEThe loaded paper does not match the paper type selected.Match the loaded paper to the paper type. See “Buttons” on page 215. WRONG PAPER SIZEThe loaded paper size does not match the data size.Match the loaded paper size to the data size. PAPER OUT No paper is loaded in the printer.Load paper correctly. Roll paper is out while printing is in progress.Load a new roll paper. NO BORDERLESS WITH THIS SIZE RELOAD PAPER Note: Those messages are displayed on the LCD alternately.A2 size cut sheet media has been installed for borderless printing.Install a different size of cut sheet media or roll paper. See “Making the Borderless setting” on page 45 for Windows, “Making the Borderless setting” on page 134 for Mac OS 9.x, or “Performing Borderless Printing” on page 204 for Mac OS X. RELOAD PAPER The printer cannot detect the loaded cut sheet media, because it is wavy or curled.Flatten the cut sheet media. The printer cannot detect the loaded paper.Move the paper lever.
316Problem Solver RELOAD PAPER INSERT DEEPLYCut sheet media inserted from the front manual feed slot is not inserted deep enough.Insert the paper deeper. See “Loading paper into the front manual feed slot” on page 281. NOT STRAIGHT RELOADCut sheet media is not loaded straight, and needs to be aligned.Load the cut sheet media correctly. See “Loading cut-sheet media” on page 270. PAPER NOT STRAIGHTThe paper is not loaded straight.Load paper straight. PAPER NOT CUT Paper is not cut correctly when Roll Auto Cut On is selected.Open the top cover and remove the uncut paper. If RELOAD PAPER appears on the LCD, reload paper. The paper cutter may not be installed correctly. See “Replacing the Paper Cutter” on page 303. Paper cutter may be blunt. Replace the paper cutter. See “Replacing the Paper Cutter” on page 303. COMMAND ERRORDamaged data is sent to the printer.Stop printing, and press the Pause button for 3 seconds. The printer receives data with a wrong command. The installed printer driver is not correct for the printer.Stop printing, and press the Pause button for 3 seconds. Then make sure that the installed printer driver is correct for the printer.
Problem Solver317 8 8 8 8 8 8 8 8 8 8 8 8 English DRIVER INK SET SETTING IS WRONG MISMATCH ERROR Note: These messages are displayed on the LCD alternately.The cartridge option of the printer driver has not been changed yet.Stop printing, and then press and hold the Pause button for 3 seconds. Finally, select the correct ink cartridge in the printer driver according to the actual ink cartridge set on the printer. See “Updating the printer driver information” on page 300. If you want to continue printing, press the Pause button. Non-Epson genuine ink cartridge is installed.Press the Pause button for 3 seconds to cancel printing. If you want to continue printing, press the Pause button. LOAD ROLL PAPER The roll paper is not set correctly. Load the roll paper correctly, and select Roll Auto Cut On or Roll Auto Cut Off . See “Loading roll paper” on page 262. LOAD SHEET PAPER IN P. TRAYThe cut sheet media is not set correctly in the paper tray.Set the cut sheet media in the paper tray correctly, and select Sheet . See “Loading cut-sheet media” on page 270. FEED SHEET PAPER The cut sheet media needs to be loaded manually.Load the cut sheet media. FORBIDDEN MEDIA FROM P. TRAYCut sheet media, which is to be loaded from the front or rear manual feed slot, is being loaded from the paper tray.Remove the cut sheet media from the paper tray, and load it from the proper paper feed slot. See “Checking the paper path” on page 269.
318Problem Solver FEED SHEET PAPER MANUALLYThe cut sheet media needs to be loaded manually.Load the cut sheet media manually from the front or rear manual feed slot. See “Checking the paper path” on page 269. TIMES REMAINING The conversion cartridge needs to be replaced soon. (The remaining times of the conversion cartridge appears on the LCD.)Replacement of conversion cartridge is nearly needed. Press the Pause button. REPLACE CNVRSION CRTGThe conversion cartridge needs to be replaced.Replace the conversion cartridge with a new one. Or, complete the replacement of the K ink by pressing the Pause button. INK OUT Ink cartridge is empty. Replace the empty ink cartridge with a new one. See “Replacing Ink Cartridges” on page 289. INVALID INK CRTG Ink cartridge with the wrong product code is installed.Remove the ink cartridge, and install the ink cartridge with the correct product code. See “Consumable Products” on page 368. WRONG INK CRTG Ink cartridge that c a n n o t b e u s e d w i t h t h i s printer is installed.Remove the ink cartridge, and install the ink cartridge that can be used with this printer. See “Consumable Products” on page 368.
Problem Solver319 8 8 8 8 8 8 8 8 8 8 8 8 English SET INK CRTG CSIC error has occurred. Remove the ink cartridge and reinstall it. If this message appears after reinstalling the ink cartridge, replace it. See “Replacing Ink Cartridges” on page 289. NO INK CRTG Ink cartridge is not installed, or ink lever is raised to the released position.Install ink cartridge, or lower the ink lever to the secured position. MNT TNK FULL The maintenance tank is full.Replace the maintenance tank with a new one. See “Replacing the Maintenance Tank” on page 302. LOWER INK LEVERS Both ink levers have been raised.Lower the ink levers. LOWER L INK LVR The ink lever on the left ink compartment has been raised.Lower the ink lever on the left ink compartment. LOWER R INK LVR The ink lever on the right ink compartment has been raised.Lower the ink lever on the right ink compartment. TOP COVER OPEN Top cover is open. Close the top cover. LOAD PAPER The paper lever is in the released position.Move the paper lever to the secured position. SET PAPER LEVER Paper lever is in the released position.Move the paper lever to the secured position.
320Problem Solver RELEASE LEVER REMOVE PAPER JAMPaper is jammed in the printer.Release the paper lever first. Then, open the top cover if necessary and remove the jammed paper. If TURN PRINTER PWR OFF AND THEN ON appears on the LCD, turn the printer off, leave it for a while, and then turn it on again. See “Clearing paper jams” on page 340. NO MNT TNK The maintenance tank is not set in the printer.Install the maintenance tank. REAR COVER OPENThe rear cover is open. Close the rear cover. UPDATE FAILED The printer failed to update the FirmWare.Update the FirmWare again. OPTION I/F ERROR The installed interface c a n n o t b e u s e d w i t h t h i s printer.Remove the interface card, and install the interface card that can be used with this printer. See “Options” on page 367. UNLOCK PRINT HEADPrint head is locked. Pull the green tab on the left side of the print head to release the print head. SERVICE REQ nnnnnnnnPrint head is locked. Pull the green tab on the left side of the print head to release the print head. A fatal error has occurred.Turn the printer off, leave it for a while, and turn the printer on again. If this message appears on the LCD again, note the code and contact your dealer. See “Contacting Customer Support” on page 349.