Epson Stylus Pro 4400 User Manual

							Problem Solver321
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The printer does not turn on or stay on
When the Pause light does not come on and mechanism 
initialization does not start even when the Power 
 button is 
pressed to turn on the printer, try the following solutions for the 
problem.
❏Turn off the printer and make sure the power cord is securely 
plugged into the printer.
❏Make sure your outlet works and is not controlled by a wall 
switch or timer.
❏Make sure the supplied voltage to the printer matches the 
rating voltage labeled on the printer. If not, turn off the printer 
and unplug the power cord immediately. Contact your dealer 
for assistance. See “Contacting Customer Support” on page 
349.
c
Caution:
If the supplied voltage and rating voltage do not match, do not 
plug the printer back in again, as damage may occur.
The printer prints nothing
The printer is not correctly connected to the computer
Try one or more of these solutions:
❏Turn off the printer and computer. Make sure the printer’s 
interface cable is securely plugged into the correct terminal of 
the computer.
❏Make sure the interface cable specifications match the 
specifications for the printer and computer.
 
						

							322Problem Solver ❏Make sure the interface cable is directly connected to the 
computer without passing through any device, such as a 
printer switching device, or extension cable.
Your Epson printer is not selected as the default printer
Install the printer driver if it is not installed yet, and follow the 
steps below to select your Epson printer as the default printer.
For Windows XP
1. Click the Start button, and Printer and Faxes.
2. Right-click EPSON Stylus Pro 4400 or EPSON Stylus Pro 4800.
3. Select Set As Default Printer, then close the window.
For Windows Me, 98, and 2000
1. Click the Start button, point to Settings and select Printers.
2. Right-click EPSON Stylus Pro 4400 or EPSON Stylus Pro 4800 
in the Printers window.
3. Select Set As Default, then close the Printers window.
For Mac OS 9.x
1. Click the Apple menu and select Chooser. If the SPro 4400 
or SPro 4800 printer icon can be seen, the printer driver is 
correctly installed.
2. Make sure the EPSON Stylus Pro 4400 or EPSON Stylus Pro 
4800 is selected for the printer port.
 
						

							Problem Solver323
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For Mac OS X
Make sure that the printer driver Stylus Pro 4400 or Stylus Pro 
4800 is correctly added to the Print Center (for Mac OS X 10.2.x) 
or Printer Setup Utility (for Mac OS X 10.3), and the correct one is 
selected in the Print Center or the Printer Setup Utility.
Printer port setting does not match the printer connection 
port (for Windows only)
To select the printer port, follow the steps below.
For Windows XP
1. Click Start, click Control Panel, click Printers and Other 
Hardware, and then click Printers and Faxes. 
2. Right-click EPSON Stylus Pro 4400 or EPSON Stylus Pro 4800, 
then select Properties.
3. Click the Ports tab.
4. Make sure that your printer port is selected.
For Windows Me or 98
1. Click Start, point to Settings, and then select Printers.
2. Right-click EPSON Stylus Pro 4400 or EPSON Stylus Pro 4800 
in the Printers window, then select Properties.
3. Click the Details tab.
4. Make sure that your printer driver is selected in the Print 
using the following driver list. Then select the port to which 
your printer is connected in the Print to following port list.
For Windows 2000
1. Click Start, point to Settings, and then select Printers.
 
						

							324Problem Solver 2. Right-click EPSON Stylus Pro 4400 or EPSON Stylus Pro 4800 
in the Printers window, then select Properties.
3. Click the Ports tab.
4. Make sure that your printer port is selected.
The USB printer device driver or the printer software may be 
incorrectly installed (Windows Me and 98 only)
If you canceled the plug-and-play driver installation in 
Windows Me or 98 before the procedure was complete, the USB 
printer device driver or the printer software may be incorrectly 
installed.
To ensure that the driver and printer software are installed 
correctly, follow the steps below.
Note:
The printer driver screens that appear in this procedure are for 
Windows 98. The appearance of the Windows Me printer driver screens 
differ only slightly.
1. Click the Start button, point to Settings, and then click 
Printers. Make sure that the icon for your printer appears in the 
Printers window.
 
						

							Problem Solver325
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2. Select the icon of your printer, and click Properties on the File 
menu.
3. Click the Details tab.
 
						

							326Problem SolverIf EPUSBX: (EPSON Stylus Pro 4400) or EPUSBX: (EPSON 
Stylus Pro 4800) appears in the Print to the following port list, 
then the USB printer device driver and printer software are 
installed correctly.
If the correct port is not displayed, proceed to the next step.
4. Click the Device Manager tab.
If your drivers are correctly installed, EPSON USB Printer 
Device should appear on the Device Manager menu.
If EPSON USB Printer Devices does not appear on the Device 
Management menu, click the plus (+) sign beside Other 
devices to view the installed devices.
 
						

							Problem Solver327
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If USB Printer, EPSON Stylus Pro 4400, or EPSON Stylus Pro 
4800 appears under Other devices, the printer software is 
not installed correctly. Proceed to step 5.
If neither USB Printer nor EPSON Stylus Pro 4400/EPSON 
Stylus Pro 4800 appears under Other devices, click Refresh 
or unplug the USB cable from the printer, and then plug it into 
the printer again. Once you have confirmed that these items 
appear, proceed to step 5.
5. Under Other devices, select USB Printer, EPSON Stylus Pro 
4400, or EPSON Stylus Pro 4800, and click Remove. Then 
click OK.
 
						

							328Problem SolverWhen the following dialog appears, click OK.
6. Click OK to close the System Properties dialog.
7. Uninstall the printer software. See “Uninstalling the printer 
driver” on page 103.
The printer driver does not have enough available memory 
(for Mac OS 9.x only)
To increase the available memory in your Macintosh, select 
Control Panel from the Apple menu and double-click the 
Memory icon. You can increase the size of RAM cache or virtual 
memory to increase total available memory. Also quit all 
unnecessary applications.
The printer sounds like it is printing, but nothing prints
Try one or more of these solutions:
❏Run the Head Cleaning utility. For Windows, see “Cleaning 
the print head” on page 76. For Mac OS 9.x, see “Cleaning the 
print head” on page 159. For Mac OS X, see “Cleaning the 
print head” on page 211.
❏If the Head Cleaning utility does not work, replace the ink 
cartridges. See “Replacing Ink Cartridges” on page 289.
 
						

							Problem Solver329
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Printouts are not what you expected
Incorrect, garbled characters, or blank pages print
Try one or more of these solutions:
❏For Windows, clear any stalled print jobs from the Progress 
Meter. See “Using the EPSON Spool Manager” on page 85. 
For Mac OS 9.x, clear any stalled print jobs from the EPSON 
Monitor IV. See “Managing print jobs using EPSON Monitor 
IV” on page 166.
❏If the problem persists, turn off the printer and computer. 
Make sure the printer’s interface cable is plugged in securely.
Incorrect margins
Try one or more of these solutions:
❏Check the margin settings in your application.
❏Make sure the margins are within the printable area of the 
page. See “Printable area” on page 356.
❏For Windows, check the Borderless setting in the Paper menu. 
Make sure they are correct for the paper size you are using. 
See “Making Settings on the Paper Menu” on page 44.
For Mac OS 9.x, check the Borderless setting in the Page Setup 
dialog. Make sure they are correct for the paper size you are 
using. See “Making Settings in the Page Setup Dialog” on 
page 132.
❏Make sure the paper set position is correct. See “Using Roll 
Paper” on page 258, or “Using Cut Sheet Media” on page 269.
 
						

							330Problem Solver
Inverted image
For Windows, turn off the Flip Horizontal setting in the Advanced 
menu. See “Making Advanced setting” on page 26. 
For Mac OS 9.x, turn off the Flip Horizontal setting in the 
Advanced dialog. See “Making Advanced setting” on page 118. 
For Mac OS X, turn off the Flip Horizontal setting in the Advanced 
Settings selected in the Print Settings selected in the Print dialog. 
See “Advanced Settings” on page 187.
Printed color differs from the color on the screen
Try one or more of these solutions:
❏Adjust the Color Density in the Paper Configuration dialog. 
For Windows, see “Paper Configuration” on page 28. For Mac 
OS 9.x, see “Paper Configuration” on page 120. For Mac OS 
X, see “Paper Configuration” on page 194.
❏Make sure the media type setting matches the paper being 
used. 
❏Since monitors and printers produce colors differently, 
printed colors will not always match on screen colors 
perfectly. However, the above color systems are provided to 
overcome color differences.
For Mac OS 9.x, select ColorSync to color match your system 
in the Advanced dialog. See “Making Advanced setting” on 
page 118.
For Mac OS X, select ColorSync to color match your system 
in the Printer Color Management selected in the Print dialog. 
See “Printer Color Management” on page 188.
❏You can produce sharper images with more vivid colors.