Epson R2000 Service Manual

EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 51
Confidential
Table 3-14. Troubleshooting of Fatal Error
Occurrence 
Timing
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
At power-on At power-on, the CR Motor does 
not operate at all.CR Motor 1. Check that the CR Motor connector cable is connected to the 
Relay connector.1. Connect the CR Motor connector to the Relay 
connector.
2. Check the CR Motor connector cable for damages. 2. Replace the CR Motor with a new...

EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 52
ConfidentialAt power-on The power-on sequence is 
executed but Fatal error is 
displayed.CR drive 
mechanism1. Check that the Carriage Shaft is lubricated with grease. 1. Wipe the surface of the Carriage Shaft with a 
dry, soft cloth, and lubricate the Carriage Shaft 
with grease G-71. 
Refer to Chapter 6  Maintenance .
At power-on, the PF Motor does 
not operate at all.PF Motor 1. Check that the connector cable of the PF Motor is...

EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 53
ConfidentialAt power-on At power-on, the APG Motor 
does not operate at all.APG Motor 1. Check that the connector cable of the APG Motor is connected to 
the Main Board connector CN118.1. Connect the APG Motor connector cable to the 
Main Board connector CN118.
2. Check the APG Motor connector cable for damage. 2. Replace the APG Motor with a new one.
3. Check if the APG Motor operates normally.3. Replace the APG Motor with a new...

EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 54
ConfidentialAt power-on At power-on, the Pump Motor 
does not operate at all.Relay connector 
cables (for Pump 
Motor)1. Check that the Relay connector cable is connected to the Main 
Board connector CN117.1. Connect the Relay connector cable to the Main 
Board connector CN117.
2. Check the Relay connector cable for damages. 2.Replace the Relay connector cable with a new 
one.
While the power-on sequence is 
being executed, Fatal...

EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 55
ConfidentialAt power-on While the power-on sequence is 
being executed, Fatal error is 
displayed.ASF Motor 1. Check that the connector cable of the ASF Motor is connected to 
the Relay connector.1. Connect the connector cable of the ASF Motor 
to the Relay connector.
2. Using a tester, check the resistance value of the ASF Motor.
Value of resistance: 7.0 ±10%2. If the resistance value is abnormal, replace the 
ASF Motor with a...

EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 56
ConfidentialAt power-on While the power-on sequence is 
being executed, Fatal error is 
displayed.Relay FFC 1. Check that the Relay FFC is connected to the Relay Board 
connector CN1 and Main Board connector CN15.1. Connect the Relay FFC to the Relay Board 
connector CN1 and Main Board connector 
CN15.
2. Check the Relay FFC for damages. 2. Replace the Relay FFC cable with a new one.
At power-on, the Carriage Unit 
moves away from...

EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 57
ConfidentialAt power-on At power-on, the Carriage Unit 
moves away from the home 
position and bumps against the 
right of the Frame, then hits the 
left of the Frame.Sensor FFC 1. Check that the Sensor FFC is connected to the CR Encoder 
Sensor Board connector and Main Board connector CN9.1. Connect the Sensor FFC to the CR Encoder 
Sensor Board connector and Main Board 
connector CN9.
2. Check the Sensor FFC for damages. 2....

EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 58
ConfidentialAt power-on At power-on, the PF Roller 
rotates fast about a half turn.PF Scale 1. Check that the PF Scale is inserted in the slit of the PF Encoder 
Sensor.1. Install the PF Scale in the slit of the PF 
Encoder Sensor correctly.
2. Check the PF Scale for damages and dirt. 2. Replace the PF Scale with a new one.
During printing After receiving a print data, or 
while performing the CDR Tray 
home position detection...

EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 59
ConfidentialDuring printing After starting to print, ink is not 
ejected and paper stops midway.Head FFC 1. Check that the Head FFC is securely connected to the Print Head 
connector and Main Board connectors CN11, CN12, CN13, and 
CN14.1. Connect the Head FFC to the Print Head 
connector and Main Board connectors CN11, 
CN12, CN13, and CN14.
2. Check the Head FFC for damages. 2. Replace the Head FFC with a new one.
Ink is not...

EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 60
Confidential3.1.2  Troubleshooting based on Observed FaultsThis section provides troubleshooting procedures based on observed faults such as print quality troubles and abnormal noise.
Table 3-15. Print Quality Troubles
Observed Faults
Details of the Fault
Faulty Part/
Part Name
Check Point
Remedy
Dot missing and 
mixed colorsInks are not ejected from the 
Print Head to the Cap.Ink System Unit 
(Cap)1. Check for foreign matter...