Epson R2000 Service Manual

							EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 51
Confidential
Table 3-14. Troubleshooting of Fatal Error
Occurrence 
Timing
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
At power-on At power-on, the CR Motor does 
not operate at all.CR Motor 1. Check that the CR Motor connector cable is connected to the 
Relay connector.1. Connect the CR Motor connector to the Relay 
connector.
2. Check the CR Motor connector cable for damages. 2. Replace the CR Motor with a new one.
3. Check if the CR Motor operates normally.3. Replace the CR Motor with a new one.
Relay connector 
cables
(for the CR 
Motor)1. Check that the Relay connector cable is connected to the Main 
Board connector CN15.1. Connect the Relay connector cable to the Main 
Board connector CN15.
2. Check the Relay connector cable for damages. 2.Replace the Relay connector cable with a new 
one.
CR MotorRelay connector
CN15 
						

							EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 52
ConfidentialAt power-on The power-on sequence is 
executed but Fatal error is 
displayed.CR drive 
mechanism1. Check that the Carriage Shaft is lubricated with grease. 1. Wipe the surface of the Carriage Shaft with a 
dry, soft cloth, and lubricate the Carriage Shaft 
with grease G-71. 
Refer to Chapter 6  Maintenance .
At power-on, the PF Motor does 
not operate at all.PF Motor 1. Check that the connector cable of the PF Motor is connected to 
the Main Board connector CN116.1. Connect the PF Motor connector cable to the 
Main Board connector CN116.
2. Check the PF Motor connector cable for damages. 2. Replace the PF Motor with a new one.
3. Check if the PF Motor operates normally.3. Replace the PF Motor with a new one.
Table 3-14. Troubleshooting of Fatal Error
Occurrence 
Timing
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
Carriage Shaft
CN116 
						

							EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 53
ConfidentialAt power-on At power-on, the APG Motor 
does not operate at all.APG Motor 1. Check that the connector cable of the APG Motor is connected to 
the Main Board connector CN118.1. Connect the APG Motor connector cable to the 
Main Board connector CN118.
2. Check the APG Motor connector cable for damage. 2. Replace the APG Motor with a new one.
3. Check if the APG Motor operates normally.3. Replace the APG Motor with a new one.
At power-on, the Pump Motor 
does not operate at all.Pump Motor 1. Check that the Pump Motor connector cable is connected to the 
Relay connector.1. Connect the Pump Motor connector cable to 
the Relay connector.
2. Using a tester, check the resistance value of the Pump Motor.
Value of resistance: 10.3 ±10%2. If the resistance value is abnormal, replace the 
Ink System Unit with a new one.
3. Check the Pump Motor connector cable for damages. 3. Replace the Ink System Unit with a new one.
Table 3-14. Troubleshooting of Fatal Error
Occurrence 
Timing
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
CN118
Relay connector 
						

							EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 54
ConfidentialAt power-on At power-on, the Pump Motor 
does not operate at all.Relay connector 
cables (for Pump 
Motor)1. Check that the Relay connector cable is connected to the Main 
Board connector CN117.1. Connect the Relay connector cable to the Main 
Board connector CN117.
2. Check the Relay connector cable for damages. 2.Replace the Relay connector cable with a new 
one.
While the power-on sequence is 
being executed, Fatal error is 
displayed.APG Sensor 1. Check that the APG Sensor connector cables are connected to 
the APG Sensors and Relay Board connector CN4 and CN5.1. Connect the APG Sensor connector cables to 
the APG Sensors and Relay Board connector 
CN4 and CN5.
2. Check the APG Sensors for damages. 2. Replace the APG Sensors with new ones.
Table 3-14. Troubleshooting of Fatal Error
Occurrence 
Timing
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
CN117
CN4CN5
APG Sensors 
						

							EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 55
ConfidentialAt power-on While the power-on sequence is 
being executed, Fatal error is 
displayed.ASF Motor 1. Check that the connector cable of the ASF Motor is connected to 
the Relay connector.1. Connect the connector cable of the ASF Motor 
to the Relay connector.
2. Using a tester, check the resistance value of the ASF Motor.
Value of resistance: 7.0 ±10%2. If the resistance value is abnormal, replace the 
ASF Motor with a new one.
3. Check the ASF Motor connector cable for damages. 3. Replace the ASF Motor with a new one.
Relay connector 
cable
(for the ASF 
Motor)1. Check that the Relay connector cable is connected to the Main 
Board connector CN119.1. Connect the Relay connector cable to the Main 
Board connector CN119.
2. Check the Relay connector cable for damages. 2.Replace the Relay connector cable with a new 
one.
Table 3-14. Troubleshooting of Fatal Error
Occurrence 
Timing
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
Relay connector
ASF Motor
CN119 
						

							EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 56
ConfidentialAt power-on While the power-on sequence is 
being executed, Fatal error is 
displayed.Relay FFC 1. Check that the Relay FFC is connected to the Relay Board 
connector CN1 and Main Board connector CN15.1. Connect the Relay FFC to the Relay Board 
connector CN1 and Main Board connector 
CN15.
2. Check the Relay FFC for damages. 2. Replace the Relay FFC cable with a new one.
At power-on, the Carriage Unit 
moves away from the home 
position and bumps against the 
right of the Frame, then hits the 
left of the Frame.CR Scale 1. Check that the CR Scale is inserted in the slit of the CR Encoder 
Sensor.1. Insert the CR Scale into the slit of the CR 
Encoder Sensor.
2. Check the CR Scale for damages and dirt. 2. Wipe off the dirt completely or replace the CR 
Scale with a new one.
CR Encoder 
Sensor Board1. Check the CR Encoder Sensor for paper dust, etc. 1. Remove the paper dust, etc. from the CR 
Encoder Sensor.
2. Check the CR Encoder Sensor Board for damages. 2 . R ep l ac e  th e  C R   En co d e r  Se n so r  B o a rd   wi th   a 
new one.
Table 3-14. Troubleshooting of Fatal Error
Occurrence 
Timing
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
CN1
CN15
Relay FFC
CR Scale
CR Encoder 
Sensor Board 
						

							EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 57
ConfidentialAt power-on At power-on, the Carriage Unit 
moves away from the home 
position and bumps against the 
right of the Frame, then hits the 
left of the Frame.Sensor FFC 1. Check that the Sensor FFC is connected to the CR Encoder 
Sensor Board connector and Main Board connector CN9.1. Connect the Sensor FFC to the CR Encoder 
Sensor Board connector and Main Board 
connector CN9.
2. Check the Sensor FFC for damages. 2. Replace the Sensor FFC with a new one.
At power-on, the PF Roller 
rotates fast about a half turn.PF Encoder 
Sensor Holder1. Check that the PF Encoder Sensor Holder is mounted correctly. 1. Install the PF Encoder Sensor Holder correctly.
2. Check that the FFC of the PF Encoder Sensor is securely 
connected to the PF Encoder Sensor Board connector and Relay 
Board connector CN6.2. Connect the PF Encoder Sensor FFC to the PF 
Encoder Sensor Board and Relay Board 
connector CN6.
3. Check the PF Encoder Sensor for paper dust, etc. 3. Remove the paper dust, etc. from the PF 
Encoder Sensor.
4. Check if the PF Encoder or the FFC is damaged. 4. Replace the PF Encoder with a new one.
Table 3-14. Troubleshooting of Fatal Error
Occurrence 
Timing
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
CN9
CR Encoder Sensor 
Board connector
CN6
PF Encoder Sensor 
Board connector 
						

							EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 58
ConfidentialAt power-on At power-on, the PF Roller 
rotates fast about a half turn.PF Scale 1. Check that the PF Scale is inserted in the slit of the PF Encoder 
Sensor.1. Install the PF Scale in the slit of the PF 
Encoder Sensor correctly.
2. Check the PF Scale for damages and dirt. 2. Replace the PF Scale with a new one.
During printing After receiving a print data, or 
while performing the CDR Tray 
home position detection 
sequence, an error is displayed on 
the LED and STM3.Head FFC
Sensor FFC1. Check that the Head FFC and the Sensor FFC are securely 
connected to the Main Board connectors CN9, CN11, CN12, 
CN13, and CN14.1. Connect the Head FFC and the Sensor FFC to 
the Main Board connectors CN9, CN11, CN12, 
CN13, and CN14.
Table 3-14. Troubleshooting of Fatal Error
Occurrence 
Timing
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
Slit
PF Scale
CN9, CN11, CN12, CN13, CN14 
						

							EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 59
ConfidentialDuring printing After starting to print, ink is not 
ejected and paper stops midway.Head FFC 1. Check that the Head FFC is securely connected to the Print Head 
connector and Main Board connectors CN11, CN12, CN13, and 
CN14.1. Connect the Head FFC to the Print Head 
connector and Main Board connectors CN11, 
CN12, CN13, and CN14.
2. Check the Head FFC for damages. 2. Replace the Head FFC with a new one.
Ink is not ejected from most 
nozzles.Print Head 1. Check for occurrence of Head Hot. 1. Replace the Print Head with a new one.
Table 3-14. Troubleshooting of Fatal Error
Occurrence 
Timing
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
Head FFC
Print Head 
connector 
						

							EPSON Stylus Photo R1900/R2880/R2000Revision E
Troubleshooting Overview 60
Confidential3.1.2  Troubleshooting based on Observed FaultsThis section provides troubleshooting procedures based on observed faults such as print quality troubles and abnormal noise.
Table 3-15. Print Quality Troubles
Observed Faults
Details of the Fault
Faulty Part/
Part Name
Check Point
Remedy
Dot missing and 
mixed colorsInks are not ejected from the 
Print Head to the Cap.Ink System Unit 
(Cap)1. Check for foreign matter around the Seal Rubber on the Cap 
Unit.1. Remove the foreign matter around the Seal 
Rubber completely.
2. Check that the Ink Tube is connected to the Pump Tube. 2. Connect the Ink Tube to the Pump Tube 
securely.
3. Check that the Extension Spring 1.19 IS is correctly installed to 
the Cap Unit.3. Replace the Ink System Unit with a new one.
Seal Rubbers
Extension Spring, 1.19 IS
Ink Tubes
Pump Tube
Connection point