Epson R2000 Service Manual
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EPSON Stylus Photo R1900/R2880/R2000Revision E Troubleshooting Overview 41 Confidential Table 3-5. Troubleshooting of Paper Out Error Occurrence Timing Phenomenon Detail Faulty Part/ Part Name Check Point Remedy At operation When the Paper Switch is pressed, the LD Roller attempt to feed paper but the paper is not fed.ASF Assy. 1. Check the LD Roller or Retard Roller of the ASF Assy for paper dust and foreign matter.1. Using a cleaning sheet, clean the LD Roller and Retard Roller. The procedure is as follows. (1) Place the cleaning sheet upside down and put it into the ASF Assy. (2) Press the Paper Switch to start paper feed. (3) Repeat the above steps several times. * To remove persistent contamination, staple an alcohol-dampened cloth to a postcard and clean the rollers in the following method. (1) Place the alcohol-dampened cloth toward the LD Roller surface of the ASF Assy. (2) Hold the mount top end securely and press the Paper Switch. (3) Repeat the paper feed sequence several times to clean the LD Roller surface of the ASF Assy. Cleaning sheet Postcard used as mountNon-adhesive part Adhesive part This side downStapling Cloth damped with alcohol
EPSON Stylus Photo R1900/R2880/R2000Revision E Troubleshooting Overview 42 ConfidentialAt operation Paper Mismatch Error is indicated even the paper path of the media to be printed is correct.PE Sensor 1. Check that the connector cable of the PE Sensor is securely connected to the PE Sensor and Relay Board connector CN2.1. Connect the connector cable of the PE Sensor to the PE Sensor and connector CN2 on the Relay Board correctly. 2. Check that the Sensor Holder is mounted to the Mechanical frame correctly.2. Install the Sensor Holder correctly. 3. Move the Detection Lever manually as when the paper passes, and check that the Detection Lever returns to the original position automatically by the Torsion Spring when released. Refer to the above photo.3. Replace the PE Sensor Holder Unit with a new one. 4. Using a tester, check that the PE Sensor is normal. Paper absent : 2.4V or more Paper present : 0.4V or less4. Replace the PE Sensor Holder Unit with a new one. Table 3-5. Troubleshooting of Paper Out Error Occurrence Timing Phenomenon Detail Faulty Part/ Part Name Check Point Remedy CN2 PW Sensor connectorSensor HolderDetection LeverTorsion Spring
EPSON Stylus Photo R1900/R2880/R2000Revision E Troubleshooting Overview 43 ConfidentialThe Paper Switch was pressed at the setting of the CDR Tray. The CDR Tray HP detection sequence stops and the Tray is ejected. CDR Tray 1. Check the HP detection position or white markings of the CDR Tray for paper dust and foreign matter. 1. Remove paper dust and/or foreign matter from the detection position. 2. Check the Driven Roller surface for contamination such as paper dust and CDR coating material.2. Feed A4-size sheets of plain paper from the ASF Assy several times to remove the contamination. 3. Check that the HP detection position or white markings of the CDR Tray are not chipped. 3. Replace the CDR Tray with a new one. The Paper Switch was pressed at the setting of the CDR Tray.Though the CDR Tray is fed toward the ASF Assy, but is ejected immediately.PW sensor 1. Check the PW Sensor for paper dust, ink, etc. 1. Clean the PW Sensor surface. 2. Compare the EEPROM values in two places (50 and 51) and check that they are not approximate to each other. 2. Replace the PW Sensor with a new one. Table 3-5. Troubleshooting of Paper Out Error Occurrence Timing Phenomenon Detail Faulty Part/ Part Name Check Point Remedy White Markings HP detection position PW sensor Carriage Unit Bottom
EPSON Stylus Photo R1900/R2880/R2000Revision E Troubleshooting Overview 44 ConfidentialThe Paper Switch was pressed at the setting of the CDR Tray.The CDR Tray moves toward the ASF and the posterior edge of it reaches to the Driven Roller on the Upper Paper Guide.Then the CDR Tray tries to go farther, but it is ejected.PW sensor 1. Check that the PW Sensor FFC is placed in the specified routing positions and does not make contact with any parts.1. Place the PW Sensor FFC in the specified routing positions correctly. 2. Check that the PW Sensor FFC is connected to the CR Encoder Board and PW Sensor connectors. Refer to the above photo. 2. Connect the FFC to the CR Encoder Board and PW Sensor connectors correctly. 3. Check the PW Sensor or PW Sensor FFC for damages. 3. Replace the PW Sensor (or the PW Sensor FFC) with a new one. Table 3-5. Troubleshooting of Paper Out Error Occurrence Timing Phenomenon Detail Faulty Part/ Part Name Check Point Remedy PW Sensor connector FFC CR Encoder Board connector
EPSON Stylus Photo R1900/R2880/R2000Revision E Troubleshooting Overview 45 Confidential Table 3-6. Troubleshooting of Paper Jam Error Occurrence Timing Phenomenon Detail Faulty Part/ Part Name Check Point Remedy At operation At the time of paper ejection, the PF Roller advances the paper but cannot eject it completely.– 1. Check that the size of the fed paper is not larger than that of the paper specified by the driver.1. Tell the user that the paper size specified by the driver is not available for the printer. Paper is not ejected completely and causes a jam near the Paper Eject Frame.ASF Assy. 1. Check that the paper is fed along the Right Edge Guide. 1. Feed the paper along the Right Edge Guide. Paper EJ Frame Assy.1. Check that the Star Wheel Units have not come off the Paper EJ Frame Assy.1. Securely install the Star Wheel Units to the Paper EJ Frame Assy. 2. Check the Paper EJ Frame Assy for deformation or damages. 2. Replace the Paper EJ Frame Assy with a new one. Spur Gear 68 Spur Gear 16; B Paper EJ Roller Assy.(front/rear)1. Check the Spur Gear 68 or Spur Gear 16; B for damages. 1. Replace the Front (or Rear) Paper EJ Roller Assy with a new one. Paper EJ Frame Assy. Star Wheel Units Spur Gear 16; B Spur Gear 68
EPSON Stylus Photo R1900/R2880/R2000Revision E Troubleshooting Overview 46 Confidential Table 3-7. Troubleshooting of Paper Mismatch Error Occurrence Timing Phenomenon Detail Faulty Part/Part Name Check Point Remedy During printing Paper Mismatch Error is indicated even the paper path of the media to be printed is correct.PE Sensor 1. Check that the connector cable of the PE Sensor is securely connected to the PE Sensor and Relay Board connector CN2.1. Connect the connector cable of the PE Sensor to the PE Sensor and connector CN2 on the Relay Board correctly. 2. Check that the Sensor Holder is mounted to the Mechanical frame correctly.2. Install the Sensor Holder correctly. 3. Move the Detection Lever manually as when the paper passes, and check that the Detection Lever returns to the original position automatically by the Torsion Spring when released. Refer to the above photo.3. Replace the PE Sensor Holder Unit with a new one. 4. Using a tester, check that the PE Sensor is normal. Paper absent : 2.4V or more Paper present : 0.4V or less4. Replace the PE Sensor Holder Unit with a new one. CN2 PW Sensor connectorPW Sensor connectorSensor HolderDetection LeverTorsion Spring
EPSON Stylus Photo R1900/R2880/R2000Revision E Troubleshooting Overview 47 ConfidentialDuring printing Paper Mismatch Error is indicated even the paper path of the media to be printed is correct.CDR Sensor 1. Check that the CDR Sensor is installed correctly. 1. Install the CDR Sensor correctly. 2. Check that the connector cable of the CDR Sensor is connected to the CDR Sensor and the connector on the Panel Board.2. Connect the connector cable of the CDR Sensor to the CDR Sensor and the Panel Board. 3. Using a tester, check that the CDR Sensor is normal. • CDR Tray Base open: 3.3V • CDR Tray Base closed: 0V3. Replace the CDR Sensor with a new one. 4. Check the CDR Sensor or connector cable for damages. 4. Replace the CDR Sensor with a new one. Table 3-7. Troubleshooting of Paper Mismatch Error Occurrence Timing Phenomenon Detail Faulty Part/Part Name Check Point Remedy OK NG Connector on the Panel Board CDR Sensor Connector cable of the CDR Sensor
EPSON Stylus Photo R1900/R2880/R2000Revision E Troubleshooting Overview 48 Confidential Table 3-8. Troubleshooting of Multi-feed error Occurrence Timing Phenomenon Detail Faulty Part/Part Name Check Point Remedy Any time During manual double-sided printing, multiple sheets are fed at a time.ASF Assy 1. Check that the Retard Roller Assy is moving properly during the feeding operation.1. Attach the Extension Spring on the back side of the Retard Roller Assy correctly. 2. Check that the position of the ASF Guide Roller LDs has been adjusted correctly.2. Adjust the position of the ASF Guide Roller LDs. Refer to Chapter 4 ASF Assy (P.106). Table 3-9. Troubleshooting of Ink Low Occurrence Timing Phenomenon Detail Faulty Part/Part Name Check Point Remedy At operation or during printingA message is displayed on the LED and STM3 during printing.Ink Cartridge 1. Look at the remaining ink indication of the STM3 to check the amount of the ink remaining in the Ink Cartridge.1. Prepare a new Ink Cartridge. Table 3-10. Troubleshooting of Ink Color Error (Stylus Photo R2880 only) Occurrence Timing Phenomenon Detail Faulty Part/Part Name Check Point Remedy During printing A message is displayed on the LED and STM3 after replacing ink cartridge.Ink Cartridge 1. Check if the installed black ink cartridge is different in color (photo or matte) from the previous one. 2. Check if the installed cartridge is nearly empty by checking the ink level displayed on the STM3.1. Install the same type of black ink cartridge as the one previously used. 2. Prepare a new Ink Cartridge. Extension Spring Retard Roller AssyBottom of the ASF AssyASF Assy
EPSON Stylus Photo R1900/R2880/R2000Revision E Troubleshooting Overview 49 Confidential Table 3-11. Troubleshooting of Ink Out Error Occurrence Timing Phenomenon Detail Faulty Part/Part Name Check Point Remedy During printing After the Carriage has detected the HP, an error is displayed on the LED and STM3.Ink Cartridge 1. Look at the remaining ink indication of the STM3 to check whether the ink remains in the Ink Cartridge.1. Replace the Ink Cartridge with a new one. Table 3-12. Troubleshooting of No Ink Cartridge/CSIC Error Occurrence Timing Phenomenon Detail Faulty Part/ Part Name Check Point Remedy At power-on After the Carriage has detected the HP, an error is displayed on the LED and STM3.Ink Cartridge 1. Check that the Ink Cartridge is installed correctly. 1. Install the Ink Cartridge correctly. 2. Check that the tab of the Ink Cartridge is not broken. 2. Replace the Ink Cartridge with a new one. 3. Check that the Memory Chip is not disconnected or not damaged.3. Replace the Ink Cartridge with a new one. Tab Memory ChipMemory Chip
EPSON Stylus Photo R1900/R2880/R2000Revision E Troubleshooting Overview 50 ConfidentialAt power-on After the Carriage has detected the HP, an error is displayed on the LED and STM3.CSIC FFC 1. Check that the CSIC FFC is connected to the CSIC Board connector and Main Board connector CN22.1. Connect the CSIC FFC to the CSIC Board connector and Main Board connector CN22. 2. Check the CSIC FFC for damage. 2. Replace the CSIC FFC with a new one. CSIC Board 1. Check the CSIC Board for damage. 1. Replace the CSIC Board with a new one. Table 3-13. Troubleshooting of Maintenance Request Occurrence Timing Phenomenon Detail Faulty Part/ Part Name Check Point Remedy At power-on At power-on, the printer does not operate at all.Waste Ink Pads 1. Using the Adjustment Program, check if the values of the Protection Counter A and B have exceeded the values shown below. • Protection Counter A : 21,500 (Stylus Photo R1900) : 22,500 (Stylus Photo R2880) • Protection Counter B : 7,0301. Replace the Waste Ink Pads and reset the Protection Counter A and B value with the Adjustment Program. Table 3-12. Troubleshooting of No Ink Cartridge/CSIC Error Occurrence Timing Phenomenon Detail Faulty Part/ Part Name Check Point Remedy CN22 CSIC FFC CSIC Board connector CSIC Board