Epson Projector BrightLink Pro 1420Wi User Manual
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Solutions When Finger Touch Interactivity Does Not Work Solutions for Problems With Capturing, Printing, Saving, or Scanning Solutions When Inking Does Not Appear in Microsoft Office Solutions When the Pen Does Not Work Over a Network or the Toolbars Do Not Appear Solutions When the Time Is Incorrect in Whiteboard Settings Parent topic: Solving Problems Solutions When Error Occurred in the Easy Interactive Function Message Appears If the Error occurred in the Easy Interactive Function message appears, contact Epson for help. Parent topic:Solving Interactive Problems Solutions When the Interactive Pens Do Not Work If the interactive pens do not work, try the following solutions: • The pens turn off automatically if you forget to turn them off. Tap the pen tip or press thepower/function button to turn the pen back on. • Make sure you are not covering the black section near the tip of the pen. • Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the projector. • Try holding the pen at a different angle so that your hand is not blocking the signal. • Make sure the cable cover is in place to keep cables from blocking the signal. • Make sure the pen battery has enough power. Try replacing the battery. • If you are projecting from a computer, make sure the USB cable is connected to the computer and projector. • Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen receiver are not in direct sunlight or other sources of bright lighting. • Remove any decorative lights from around the projector or projection surface. • If the pen tip is worn out or damaged, you may need to replace it. • Make sure the interactive pen receiver on the projector is clean and free from dust. • Make sure there is no interference from infrared remote controls, mice, or infrared microphones. • Make sure the USB Type Boption on the Extended menu is set to Easy Interactive FunctionorUSB Display/Easy Interactive Function. 291
• Make sure you have calibrated the system. Try recalibrating. • If you are projecting from a laptop computer, make sure the battery has enough power, or connect the laptop to a power outlet. • Make sure the Pen ModeandPen Operation Mode settings are set correctly in the Easy Interactive Function options on the Extended menu. • If you are using multiple projectors in the same room, change the Distance of Projectorssetting in Easy Interactive Function >Advanced on the Extended menu. Parent topic: Solving Interactive Problems Related tasks Replacing the Interactive Pen Tips Replacing the Interactive Pen Batteries Solutions When the Interactive Pen Position Is Not Accurate If the pen position is not the same as the mouse pointer, try the following solutions: • Make sure you have calibrated the system. Try manual calibration. • Make sure the cable cover is in place to keep cables from blocking the signal. • Try adjusting the pen operation area. • If you use the E-Zoom +button on the remote control to enlarge the image, the pen position is not accurate. When you return the image to the original size, the position should be correct. • In PC Interactive mode (in the Extended > Advanced menu), turn off Auto Adjust Pen Areaand select Manual Adj. Pen Area. • Try changing the computers resolution to 1280 × 800. Parent topic: Solving Interactive Problems Related concepts Pen Calibration Related references Projector Setup Settings - Extended Menu Related tasks Adjusting the Pen Operation Area Zooming Into and Out of Images Removing and Attaching the Cable Cover 292
Solutions When Manual Calibration Does Not Work If you are having trouble calibrating manually, try the following solutions: • If the circle does not move to the next position, or it moves automatically, dim or turn off any brightlights near the projection surface. • Make sure the projector is not too close to the projection surface. Parent topic: Solving Interactive Problems Solutions When the Interactive Pens Are Slow or Difficult to Use If the pens are difficult to use or respond too slowly, try the following solutions: • For easier operation, hold the pen perpendicular to the projection surface. • For the best performance, connect your computer to the projector using a VGA or HDMI cable fordisplay and the USB cable for interactivity. • If you are using a computer, try setting your computers display to 1280 × 800. • If you are using USB Display in Windows, you may need to disable Windows Aero in the Epson USB Display Settings program on your computer. • If you are projecting over a network, see the EasyMP Network Projection Operation Guidefor performance adjustment instructions. Parent topic: Solving Interactive Problems Related tasks Using the Pens Solutions When the Interactive Pens Cause Interference or Unwanted Effects If the pens are causing interference or unwanted effects, try the following solutions: • When both pens are used at the same time, make sure they are approximately 4 inches (10.16 cm)apart. • Turn off the pens when they are not in use. • Do not rest the pens on the image area of an interactive table, to avoid interference with your computers mouse. • Try changing the Number of Pen Users setting fromOne UsertoTwo Users. (BrightLink Pro 1420Wi) • Turn off hovering. 293
Parent topic: Solving Interactive Problems Related references Projector Setup Settings - Extended Menu Solutions When Finger Touch Interactivity Does Not Work If finger touch interactivity does not work (BrightLink Pro 1430Wi), try the following solutions: • Make sure the Touch Unit is installed correctly and the power cable is properly connected. See yourmounts Installation Guide for details. • If the light on the Touch Unit is not on, check the Touch Unit Setupsettings in theEasy Interactive Function option on the Extended menu and make sure the Powersetting is set to On. • Adjust the angle on the Touch Unit. • Make sure there are no obstacles (such as cables or pen trays) between the Touch Units laser diffusion ports and the projection surface. • Remove any decorative lights from around the projector or projection surface. • Make sure there is no interference from infrared remote controls, mice, or infrared microphones. • Make sure you have performed pen calibration and finger touch calibration. Try recalibrating. Parent topic: Solving Interactive Problems Related concepts Pen Calibration Related tasks Adjusting the Angle of the Touch Unit Calibrating for Finger Touch Interactivity Solutions for Problems With Capturing, Printing, Saving, or Scanning If you are having trouble capturing and pasting, or printing, saving, or scanning, try the following solutions: • If you start a process using one of the pens, you must complete it using the pen. If you start using theremote control or control pad, you must complete the process using the remote control or control pad. • If you are having trouble pasting a captured image, make sure the image is not protected. • If a black frame appears around a pasted image, it may be because the image was shifted or resized. • If you are having trouble printing or scanning, make sure the printer is not out of ink, jammed, or in any other error state. 294
• For USB printing or scanning, make sure a USB cable is connected between the projectors USB-A port and the USB-Bport on the control pad. Make sure another USB cable is connected between the Printer port on the control pad and the printer itself. • For USB printing or scanning, try connecting a different USB cable, and make sure the cables are less than 16 ft (4.9 m) long. • Connect only one printer or multifunction device at a time, and make sure the device is supported by the projector. • Check the Whiteboard Settings on the Extended menu. Parent topic: Solving Interactive Problems Related references Projector Setup Settings - Extended Menu Supported Printer Types Related tasks Connecting a Printer to the Control Pad Solutions When Inking Does Not Appear in Microsoft Office IfStart Inking does not appear on the Review tab in your Microsoft Office application, try this solution. Open the projectors Extended menu and change the following settings in Easy Interactive Function: BrightLink Pro 1420Wi: • Set the Number of Pen Users toOne User. • Set the Pen Operation Mode toPen. BrightLink Pro 1430Wi: Change the Pen Operation Mode setting. Parent topic: Solving Interactive Problems Related references Projector Setup Settings - Extended Menu 295
Solutions When the Pen Does Not Work Over a Network or the Toolbars Do Not Appear If you are having trouble using the pen with a network connection, or the toolbars do not appear on your projected image, try the following solutions: • If you are using EasyMP Network Projection software, select Options, then make sureUse Interactive Pen is enabled. Also, select the Adjust performancetab and selectTransfer layered window. • If you are using the Quick Wireless Connection USB Key, start the Epson Quick Wireless Connections Settings program on your computer, select the General settingstab, then make sure Use Interactive Pen is enabled. Also, select the Adjust performancetab and selectTransfer layered window. Parent topic: Solving Interactive Problems Solutions When the Time Is Incorrect in Whiteboard Settings If the time is incorrect on internal storage settings for whiteboard mode, you may need to update the Time/Schedule Settings on the Extended menu. Parent topic: Solving Interactive Problems Related references Projector Setup Settings - Extended Menu Solving Network Problems Check the solutions in these sections if you have problems using the projector on a network. Solutions When Wireless Authentication Fails Solutions When You Cannot Access the Projector Through the Web Solutions When Network Alert E-Mails are Not Received Parent topic:Solving Problems Solutions When Wireless Authentication Fails • If the wireless settings are correct, but authentication fails, you may need to update theTime/Schedule Settings on the Extended menu. • Check the Security settings and passphrase in the Network Configuration menu. Parent topic: Solving Network Problems Related references Projector Setup Settings - Extended Menu 296
Projector Network Settings - Network Menu Solutions When You Cannot Access the Projector Through the Web If you are unable to access the projector through a web browser, make sure you are using the correct ID and password, which are case sensitive. • For the user ID, enter EPSONWEB. (You cannot change the user ID.) • For the password, enter the password set in the projectors Network menu. The default password is admin. • Make sure you have access to the network the projector is on. Note: The user ID and password are case sensitive. Parent topic: Solving Network Problems Related tasks Controlling a Networked Projector Using a Web Browser Solutions When Network Alert E-Mails are Not Received If you do not receive an e-mail alerting you to problems with a projector over the network, try the following solutions: • Make sure the projector is turned on and connected to the network correctly. (If an error shut down theprojector, it cannot send an e-mail.) • Make sure you set up the projector e-mail alert settings correctly on the projectors network Mail menu or in the network software. Parent topic: Solving Network Problems Related references Network Projector E-mail Alert Messages Related tasks Setting Up Projector Network E-Mail Alerts Where to Get Help If you need to contact Epson for technical support services, use the following support options. 297
Internet Support Visit Epsons support website at epson.com/support(U.S.) orepson.ca/support (Canada) for solutions to common problems with your projector. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the duration of your warranty period. You may also speak with a projector support specialist by dialing (562) 276-4394 (U.S.) or (905) 709-3839 (Canada). Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time, Saturday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Before you call, have the following information ready: • Product name • Product serial number (located on the bottom or rear of the projector, or in the menu system) • Proof of purchase (such as a store receipt) and date of purchase • Computer or video configuration • Description of the problem Purchase Supplies and Accessories You can purchase screens, other optional accessories, and replacement parts from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at epsonstore.com (U.S. sales) orepson.ca(Canadian sales). To purchase a replacement remote control, call (562) 276-4394 (U.S.) or (905) 709-3839 (for dealer referral in Canada). Parent topic: Solving Problems Related references Projector Light Status 298
Technical Specifications These sections list the technical specifications of your projector. General Projector Specifications Projector Lamp Specifications Remote Control Specifications Interactive Pen Specifications Touch Unit Specifications Projector Dimension Specifications Projector Electrical Specifications Projector Environmental Specifications Projector Safety and Approvals Specifications Supported Video Display Formats USB Display System Requirements General Projector Specifications Type of display Poly-silicon TFT active matrix Resolution 1280 × 800 pixels (WXGA) Lens F=1.80 Focal length: 3.71 mm Color reproduction Full color, up to 1 billion colors Brightness Normal Power Consumption mode: White light output 3300 lumens (ISO 21118 standard) Color light output 3300 lumens ECO Power Consumption mode: White light output 1900 lumens (ISO 21118 standard) Note:Color brightness (color light output) and white brightness (white light output) will vary depending on usage conditions. Color light output measured in accordance with IDMS 15.4; white light output measured in accordance with ISO 21118. 299
Contrast ratio 10000:1 with Auto Iris on and Normal Power Consumption mode Image size 60 inches (1.54 m) to 100 inches (2.54 m) (in native aspect ratio) Projection distance 13.7 inches (0.348 m) to 23.5 inches (0.597 m) (in native aspect ratio) Projection methods Front, rear, ceiling-mounted, table projection Optical aspect ratio 16:10 (width-to-height) Focus adjustment Manual Zoom adjustment Digital Zoom ratio 1.0 to 1.35 (Tele-to-Wide) Internal sound system 16 W monaural Noise level 35 dB (Normal Power Consumption mode) 28 dB (ECO Power Consumption mode) Keystone correction angle Vertical: ± 3° Horizontal: ± 3° USB Type B port compatibility One USB 1.1 and 2.0 compliant port for USB display, external mouse, interactivity USB Type A port compatibility One USB 1.1 and 2.0 compliant port for USB device input One USB 1.1 and 2.0 compliant port for Epson document camera display Parent topic: Technical Specifications Projector Lamp Specifications Type UHE (Ultra High Efficiency) Power consumption 245 W 300