Epson Projector BrightLink Pro 1420Wi User Manual

							3. Use the up and down arrow buttons to highlight the problem you want to solve.
Note: You can also display image adjustment recommendations by pressing the left arrow button.
4. Press Enterto view the solutions.
5. When you are finished, do one of the following: • To select another problem to solve, press Esc.
• To exit the help system, press Help.
Parent topic: Solving Problems
Solving Image or Sound Problems Check the solutions in these sections if you have any problems with projected images or sound.
Solutions When No Image Appears
Solutions When Image is Incorrect Using the USB Display Function
Solutions When No Signal Message Appears
Solutions When Not Supported Message Appears
Solutions When Only a Partial Image Appears
Solutions When the Image is Not Rectangular
Solutions When the Image Contains Noise or Static
Solutions When the Image is Fuzzy or Blurry
Solutions When the Image Brightness or Colors are Incorrect
Solutions to Sound Problems
Parent topic:Solving Problems
Solutions When No Image Appears If no image appears, try the following solutions:
• Press theA/V Mutebutton on the remote control to see if the image was temporarily turned off.
• Make sure all necessary cables are securely connected and the power is on for the projector and connected video sources.
• Press the projectors power button to wake it from standby or sleep mode. Also see if your connected computer is in sleep mode or displaying a blank screen saver.
• Check the settings on the Signal menu to make sure they are correct for the current video source.
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							• Adjust the
Brightnesssetting or select the NormalPower Consumption setting.
• Check the Displaysetting to make sure Messagesis set toOn.
• If the projector does not respond when you press the control panel buttons, the buttons may be locked. Unlock the buttons.
• If the projector does not respond when you press buttons on the remote control, make sure the remote receivers are turned on.
• For images projected with Windows Media Center, reduce the screen size from full screen mode.
• For images projected from applications using Windows DirectX, turn off DirectX functions.
Parent topic: Solving Image or Sound Problems
Related references
Input Signal Settings - Signal Menu
Projector Feature Settings - Settings Menu
Related tasks
Unlocking the Projectors Buttons
Selecting an Image Source
Solutions When Image is Incorrect Using the USB Display Function If no image appears or if the image appears incorrectly using the USB Display function, try the following
solutions:
• Press theSource Search button on the remote control or control pad and select USB Display.
• Make sure the USB Display software has installed correctly. Install it manually if necessary.
• Make sure the USB Type Bsetting in the Extended menu is set to one of the USB Displayoptions.
• With Mac OS X, select the USB Displayicon in the Dock or from the Applicationsfolder.
• Change the computers resolution to 1280 × 800.
• For images projected with Windows Media Center, reduce the screen size from full screen mode.
• For images projected from applications using Windows DirectX, turn off DirectX functions.
• If the mouse cursor flickers, select Make the movement of the mouse pointer smooth in the Epson
USB Display Settings program on your computer (feature not available with Windows 2000).
• Turn off the Transfer layered window setting in the Epson USB Display Settings program on your
computer.
Parent topic: Solving Image or Sound Problems
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							Related references
Projector Setup Settings - Extended Menu
Related tasks
Selecting an Image Source
Solutions When No Signal Message Appears If the No Signal message appears, try the following solutions:
• Press theSource Search button and wait a few seconds for an image to appear.
• Turn on the connected computer or video source, and press its play button to begin your presentation, if necessary.
• Check the connection from the projector to your video sources.
• If you are projecting from a laptop computer, make sure it is set up to display on an external monitor.
• If necessary, turn the projector and the connected computer or video source off and then on again.
Displaying From a PC Laptop
Displaying From a Mac Laptop
Parent topic: Solving Image or Sound Problems
Related tasks
Selecting an Image Source
Related topics
Connecting to Computer Sources
Connecting to Video Sources
Displaying From a PC Laptop If you see the No Signal message when you display from a PC laptop, you need to set up the laptop to
display on an external monitor.
1. Hold down the laptops Fnkey and press the key labelled with a monitor icon or CRT/LCD. (See
your laptop manual for details.) Wait a few seconds for an image to appear.
2. To display on both the laptops monitor and the projector, try pressing the same keys again.
3. If the same image is not displayed by the laptop and projector, check the Windows Displayutility to
make sure the external monitor port is enabled and extended desktop mode is disabled. (See your
computer or Windows manual for instructions.)
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							4. If necessary, check your video card settings and set the multiple display option to
Mirroror
Duplicate.
Parent topic: Solutions When No Signal Message Appears
Displaying From a Mac Laptop If you see the No Signal message when you display from a Mac laptop, you need to set up the laptop
for mirrored display. (See your laptop manual for details.)
1. Open theSystem Preferences utility and selectDisplays.
2. Click the Arrangement tab.
3. Select the Mirror Displays checkbox.
Parent topic: Solutions When No Signal Message Appears
Solutions When Not Supported Message Appears If the Not Supported message appears, try the following solutions:
• Make sure the correct input signal is selected on the Signal menu.
• Make sure the computers display resolution does not exceed the projectors resolution and frequencylimit. If necessary, select a different display resolution for your computer. (See your computer manual
for details.)
Parent topic: Solving Image or Sound Problems
Related references
Input Signal Settings - Signal Menu
Solutions When Only a Partial Image Appears If only a partial computer image appears, try the following solutions:
• Press theAutobutton on the remote control to optimize the image signal.
• Try adjusting the image position using the Positionmenu setting.
• Press the Aspectbutton on the remote control to select a different image aspect ratio.
• If you zoomed into or out of the image using the E-Zoombuttons, press the Escbutton until the
projector returns to a full display.
• Check your computer display settings to disable dual display and set the resolution within the projectors limits. (See your computer manual for details.)
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							• Check the resolution assigned to your presentation files to see if they are created for a different
resolution than you are projecting in. (See your software help for details.)
Parent topic: Solving Image or Sound Problems
Related references
Input Signal Settings - Signal Menu
Related tasks
Changing the Image Aspect Ratio
Zooming Into and Out of Images
Solutions When the Image is Not Rectangular If the projected image is not evenly rectangular, try the following solutions:
• If the projector is not mounted on the wall or ceiling, place it directly in front of the center of the screen,facing it squarely, if possible.
• If you adjusted the projector height using the projector feet, press the keystone buttons on the projector to adjust the image shape. (BrightLink Pro 1420Wi)
• Adjust the Quick Corner orKeystone setting to correct the image shape.
Note: Adjusting Quick Corner and Keystone settings may affect focus and pen calibration.
Parent topic: Solving Image or Sound Problems
Related tasks
Correcting Image Shape with the Keystone Buttons
Correcting Image Shape with Quick Corner
Solutions When the Image Contains Noise or Static If the projected image seems to contain electronic interference (noise) or static, try the following
solutions:
• Check the cables connecting your computer or video source to the projector. They should be:• Separated from the power cord to prevent interference
• Securely connected at both ends
• Not connected to an extension cable
• No longer than 10 feet (3 m) for VGA/computer cables or 24 feet (7.3 m) for HDMI cables
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							• Check the settings on the projectors Signal menu to make sure they match the video source.
• Select a computer video resolution and refresh rate that are compatible with the projector.
• Try a different cable.
Parent topic:
Solving Image or Sound Problems
Related references
Input Signal Settings - Signal Menu
Supported Video Display Formats
Related topics
Connecting to Computer Sources
Connecting to Video Sources
Solutions When the Image is Fuzzy or Blurry If the projected image is fuzzy or blurry, try the following solutions:
• Adjust the image focus.
• Check the projector lens cover glass for condensation.
Note: To avoid condensation on the lens after bringing the projector in from a cold environment, let the
projector warm up to room temperature before using it.
• Position the projector close enough to the screen, and directly in front of it.
• Position the projector so the keystone adjustment angle is not so wide that it distorts the image.
• Adjust the Sharpnesssetting to improve image quality.
• If you are projecting from a computer, press the Autobutton on the remote control to automatically
adjust the tracking and sync. If any bands or overall blurriness remain, display a uniformly patterned
image on the screen and manually adjust the TrackingandSync settings.
• If you are projecting from a computer, use a lower resolution.
Parent topic: Solving Image or Sound Problems
Related references
Image Quality Settings - Image Menu
Input Signal Settings - Signal Menu
Related tasks
Focusing the Image
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							Solutions When the Image Brightness or Colors are Incorrect
If the projected image is too dark or light, or the colors are incorrect, try the following solutions:
• Press theColor Mode button on the remote control to try different color modes for the image and
environment.
• Check your video source settings.
• Adjust the available settings on the Image menu for the current input source, such as Brightness,
Contrast, Tint,Color Adjustment, and/or Color Saturation.
• Make sure you selected the correct Input SignalorVideo Signal setting on the Signal menu, if
available for your image source.
• Make sure all the cables are securely connected to the projector and your video device. If you connected long cables, try connecting shorter cables.
• If you are using the ECOPower Consumption setting, try selecting Normalin the projectors menus.
• Position the projector close enough to the screen.
• If the image has been progressively darkening, you may need to replace the projector lamp soon.
Parent topic: Solving Image or Sound Problems
Related references
Image Quality Settings - Image Menu
Input Signal Settings - Signal Menu
Projector Setup Settings - ECO Menu
Related topics
Connecting to Computer Sources
Connecting to Video Sources
Solutions to Sound Problems If there is no sound when you expect it or the volume is too low or high, try the following solutions:
• Adjust the projectors volume settings.
• Press theA/V Mutebutton on the remote control to resume video and audio if they were temporarily
stopped.
• Press the Source Search button to switch to the correct input source, if necessary.
• Check your computer or video source to make sure the volume is turned up and the audio output is set for the correct source.
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							• Check the audio cable connections between the projector and your video source.
• If you do not hear sound from an HDMI source, set the connected device to PCM output.
• Make sure any connected audio cables are labeled No Resistance.
• If you are using the USB Display function, turn on the
Output audio from the projectorsetting in the
Epson USB Display Settings program on your computer.
• If you are using a Mac and you do not hear sound from an HDMI source, make sure your Mac supports audio through the HDMI port. If not, you need to connect an audio cable.
• If you want to use a connected audio source when the projector is off, set the Standby Modeoption to
Communication On and theA/V Output option toAlways On.
• If you want to use a connected audio source when the projector is off, set the Standby Modeoption to
A/V Standby.
• If you turn the projector on immediately after turning it off, the cooling fans may run at high speed momentarily and cause an unexpected noise. This is normal.
Parent topic: Solving Image or Sound Problems
Related references
Projector Setup Settings - ECO Menu
Related tasks
Shutting Off the Picture and Sound Temporarily
Solving Projector or Remote Control Operation Problems Check the solutions in these sections if you have problems operating the projector or remote control.
Solutions to Projector Power or Shut-Off Problems
Solutions to Problems with the Remote Control
Solutions to Password Problems
Solutions When the Source Cannot Be Changed
Parent topic:Solving Problems
Solutions to Projector Power or Shut-Off Problems If the projector does not come on when you press the power button or it shuts off unexpectedly, try the
following solutions:
• Make sure the power cord is securely connected to the projector and to a working electrical outlet.
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							• The projectors buttons may be locked for security. Unlock the buttons or use the remote control to
turn on the projector.
• The power cord may be defective. Disconnect the cord and contact Epson.
• If the projectors lamp shuts off unexpectedly, it may have entered standby mode after a period of inactivity. Press the power button to wake the projector.
• If the projectors lamp shuts off and the power and Temp lights are red, the projector has overheated and shut off. Check the solutions for this light status.
• If the power button on the remote control does not turn on the projector, check its batteries and make sure the Remote Receiver setting is turned on in the projectors menu, if available.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Projector Light Status
Projector Feature Settings - Settings Menu
Related tasks
Unlocking the Projectors Buttons
Solutions to Problems with the Remote Control If the projector does not respond to remote control commands, try the following solutions:
• Check that the remote control batteries are installed correctly and have power. If necessary, replacethe batteries.
• Make sure you are operating the remote control within the reception angle and range of the projector.
• Make sure the projector is not warming up or shutting down.
• Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release the button to wake the remote control up.
• Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the projectors remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
• If available, turn off one of the remote receivers in the projectors menu system, or check if all the remote receivers were turned off.
• If you assigned an ID number to the remote control to operate multiple projectors, you may need to check or change the ID setting (feature not available with all projectors).
• If you lose the remote control, you can order another one from Epson.
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							Parent topic:
Solving Projector or Remote Control Operation Problems
Related references
Remote Control Operation
Related tasks
Replacing the Remote Control Batteries
Solutions to Password Problems If you cannot enter or remember a password, try the following solutions:
• You may have turned on password protection without first setting a password. Try entering 0000using
the remote control.
• If you have entered an incorrect password too many times and see a message displaying a request code, write down the code and contact Epson. Do not attempt to enter the password again. Provide
the request code and proof of ownership for assistance in unlocking the projector.
• If you lose the remote control you cannot enter a password. Order a new one from Epson.
Parent topic: Solving Projector or Remote Control Operation Problems
Related concepts
Projector Security Features
Solutions When the Source Cannot Be Changed If you are having trouble changing the source, make sure the projector is not opening an image,
scanning, saving, or printing at the same time. Close all projector menus and dialogs. These processes
may take time to complete, and the source cannot be changed during processing.
Parent topic:Solving Projector or Remote Control Operation Problems
Solving Interactive Problems Check the solutions in these sections if you have problems using the interactive system.
Solutions When Error Occurred in the Easy Interactive Function Message Appears
Solutions When the Interactive Pens Do Not Work
Solutions When the Interactive Pen Position Is Not Accurate
Solutions When Manual Calibration Does Not Work
Solutions When the Interactive Pens Are Slow or Difficult to Use
Solutions When the Interactive Pens Cause Interference or Unwanted Effects
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