Epson Projector BrightLink 585Wi User Manual

							1. Hold down the laptops
Fnkey and press the key labelled with a monitor icon or CRT/LCD. (See
your laptop manual for details.) Wait a few seconds for an image to appear.
2. To display on both the laptops monitor and the projector, try pressing the same keys again.
3. If the same image is not displayed by the laptop and projector, check the Windows Displayutility to
make sure the external monitor port is enabled and extended desktop mode is disabled. (See your
computer or Windows manual for instructions.)
4. If necessary, check your video card settings and set the multiple display option to Mirroror
Duplicate.
Parent topic: Solutions When No Signal Message Appears
Displaying From a Mac Laptop If you see the No Signal message when you display from a Mac laptop, you need to set up the laptop
for mirrored display. (See your laptop manual for details.)
1. Open theSystem Preferences utility and selectDisplays.
2. Click the Arrangement tab.
3. Select the Mirror Displays checkbox.
Parent topic: Solutions When No Signal Message Appears
Solutions When Not Supported Message Appears If the Not Supported message appears, try the following solutions:
• Make sure the correct input signal is selected on the Signal menu.
• Make sure the computers display resolution does not exceed the projectors resolution and frequencylimit. If necessary, select a different display resolution for your computer. (See your computer manual
for details.)
Parent topic: Solving Image or Sound Problems
Related references
Input Signal Settings - Signal Menu
Supported Video Display Formats
Solutions When Only a Partial Image Appears If only a partial computer image appears, try the following solutions:
• Press theAutobutton on the remote control to optimize the image signal.
• Try adjusting the image position using the Positionmenu setting.
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							• Press the
Aspectbutton on the remote control to select a different image aspect ratio.
• If you zoomed into or out of the image using the E-Zoombuttons, press the Escbutton until the
projector returns to a full display.
• Check the cables connecting the computer or video source to the projector. Try connecting different cables.
• Check your computer display settings to disable dual display and set the resolution within the projectors limits. (See your computer manual for details.)
• Check the resolution assigned to your presentation files to see if they are created for a different resolution than you are projecting in. (See your software help for details.)
Parent topic: Solving Image or Sound Problems
Related references
Input Signal Settings - Signal Menu
Supported Video Display Formats
Solutions When the Image is Not Rectangular If the projected image is not evenly rectangular, try the following solutions:
• If the projector is not mounted on the wall or ceiling, place it directly in front of the center of the screen,facing it squarely, if possible.
• Use the Image Shift setting to adjust the image position, rather than moving the projector.
• Adjust the Quick Corner orKeystone setting to correct the image shape.
Note: Adjusting Quick Corner and Keystone settings may affect focus and pen calibration.
Parent topic: Solving Image or Sound Problems
Related references
Projector Feature Settings - Settings Menu
Related tasks
Correcting Image Shape with the Keystone Buttons
Correcting Image Shape with Quick Corner
Adjusting the Image Position
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							Solutions When the Image Contains Noise or Static
If the projected image seems to contain electronic interference (noise) or static, try the following
solutions:
• Check the cables connecting your computer or video source to the projector. They should be:• Separated from the power cord to prevent interference
• Securely connected at both ends
• Not connected to an extension cable
• No longer than 10 feet (3 m) for VGA/computer cables or 24 feet (7.3 m) for HDMI cables
• Check the settings on the projectors Signal menu to make sure they match the video source. If available for your video source, adjust the ProgressiveandNoise Reduction settings.
• Select a computer video resolution and refresh rate that are compatible with the projector.
• If you are projecting from a computer, press the Autobutton on the remote control to automatically
adjust the TrackingandSync settings.
• If you adjusted the image shape using the projector controls, try decreasing the Sharpnesssetting to
improve image quality.
• If you connected an extension power cable, try projecting without it to see if it caused interference in the signal.
• If you are using the USB Display function, turn off the Transfer layered windowsetting in the Epson
USB Display Settings program on your computer.
Parent topic: Solving Image or Sound Problems
Related references
Input Signal Settings - Signal Menu
Supported Video Display Formats
Related tasks
Displaying From a PC Laptop
Displaying From a Mac Laptop
Solutions When the Image is Fuzzy or Blurry If the projected image is fuzzy or blurry, try the following solutions:
• Adjust the image focus.
• Check the projector lens cover glass for condensation.
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							Note:
To avoid condensation on the lens after bringing the projector in from a cold environment, let the
projector warm up to room temperature before using it.
• Position the projector close enough to the screen, and directly in front of it.
• Position the projector so the keystone adjustment angle is not so wide that it distorts the image.
• Adjust the Sharpnesssetting to improve image quality.
• If you are projecting from a computer, press the Autobutton on the remote control to automatically
adjust the tracking and sync. If any bands or overall blurriness remain, display a uniformly patterned
image on the screen and manually adjust the TrackingandSync settings.
• If you are projecting from a computer, use a lower resolution.
Parent topic: Solving Image or Sound Problems
Solutions When the Image Brightness or Colors are Incorrect If the projected image is too dark or light, or the colors are incorrect, try the following solutions:
• Press theColor Mode button on the remote control to try different color modes for the image and
environment.
• Check your video source settings.
• Adjust the available settings on the Image menu for the current input source, such as Brightness,
Contrast, Tint,Color Adjustment, and/or Color Saturation.
• Make sure you selected the correct Input SignalorVideo Signal setting on the Signal menu, if
available for your image source.
• Make sure all the cables are securely connected to the projector and your video device. If you connected long cables, try connecting shorter cables.
• If you are using the ECOPower Consumption setting, try selecting Normalin the projectors menus.
• Position the projector close enough to the screen.
• If the image has been progressively darkening, you may need to replace the projector lamp soon.
Parent topic: Solving Image or Sound Problems
Related concepts
Projector Lamp Maintenance
Related references
Input Signal Settings - Signal Menu
Projector Feature Settings - Settings Menu
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							Image Quality Settings - Image Menu
Solutions to Sound Problems If there is no sound when you expect it or the volume is too low or high, try the following solutions:
• Adjust the projectors volume settings.
• Press theA/V Mutebutton on the remote control to resume video and audio if they were temporarily
stopped.
• Press the Source Search button to switch to the correct input source, if necessary.
• Check your computer or video source to make sure the volume is turned up and the audio output is set for the correct source.
• Check the audio cable connections between the projector and your video source.
• If you do not hear sound from an HDMI source, set the connected device to PCM output.
• Make sure any connected audio cables are labeled No Resistance.
• If you are using the USB Display function, turn on the Output audio from the projectorsetting in the
Epson USB Display Settings program on your computer.
• If you are using a Mac and you do not hear sound from an HDMI source, make sure your Mac supports audio through the HDMI port. If not, you need to connect an audio cable.
• If you want to use a connected audio source when the projector is off, set the Standby Modeoption to
Communication On and theA/V Output option toAlways On.
• Make sure the Audio Outputoption is set to the correct audio port for your video device.
• If you turn the projector on immediately after turning it off, the cooling fans may run at high speed momentarily and cause an unexpected noise. This is normal.
Parent topic: Solving Image or Sound Problems
Solutions to Microphone Problems If there is no sound when you use a microphone connected to the projector, try the following solutions:
• Make sure the microphone is securely connected to the projector.
• Make sure you are using a dynamic microphone, not a condenser microphone.
• Adjust theMic Input Level setting as necessary in the projectors menus.
• If you want to use the microphone when the projector is off, set the Standby Modeoption to
Communication On.
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							Parent topic:
Solving Image or Sound Problems
Related references
Projector Setup Settings - Extended Menu
Projector Feature Settings - Settings Menu
Related tasks
Connecting a Microphone
Solving Projector or Remote Control Operation Problems Check the solutions in these sections if you have problems operating the projector or remote control.
Solutions to Projector Power or Shut-Off Problems
Solutions to Problems with the Remote Control
Solutions to Password Problems
Parent topic:Solving Problems
Solutions to Projector Power or Shut-Off Problems If the projector does not come on when you press the power button or it shuts off unexpectedly, try the
following solutions:
• Make sure the power cord is securely connected to the projector and to a working electrical outlet.
• The projectors buttons may be locked for security. Unlock the buttons or use the remote control toturn on the projector.
• The power cord may be defective. Disconnect the cord and contact Epson.
• If the projectors lamp shuts off unexpectedly, it may have entered standby mode after a period of inactivity. Press the power button to wake the projector.
• If the projectors lamp shuts off and the power and Temp lights are red, the projector has overheated and shut off. Check the solutions for this light status.
• If the power button on the remote control does not turn on the projector, check its batteries and make sure the Remote Receiver setting is turned on in the projectors menu, if available.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Projector Light Status
Projector Feature Settings - Settings Menu
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							Related tasks
Unlocking the Projectors Buttons
Solutions to Problems with the Remote Control If the projector does not respond to remote control commands, try the following solutions:
• Check that the remote control batteries are installed correctly and have power. If necessary, replacethe batteries.
• Make sure you are operating the remote control within the reception angle and range of the projector.
• Make sure the projector is not warming up or shutting down.
• Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release the button to wake the remote control up.
• Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the projectors remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
• If available, turn off one of the remote receivers in the projectors menu system, or check if all the remote receivers were turned off.
• If you lose the remote control, you can order another one from Epson.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Projector Feature Settings - Settings Menu
Optional Equipment and Replacement Parts
Remote Control Operation
Solutions to Password Problems If you cannot enter or remember a password, try the following solutions:
• You may have turned on password protection without first setting a password. Try entering 0000using
the remote control.
• If you have entered an incorrect password too many times and see a message displaying a request code, write down the code and contact Epson. Provide the request code and proof of ownership for
assistance in unlocking the projector.
• If you lose the remote control you cannot enter a password. Order a new one from Epson.
Parent topic: Solving Projector or Remote Control Operation Problems
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							Solving Interactive Problems
Check the solutions in these sections if you have problems using the interactive system.
Solutions When Hardware Device Not Found Message Appears
Solutions When Error Occurred in the Easy Interactive Function Message Appears
Solutions When the Interactive Pens Do Not Work
Solutions When Finger Touch Interactivity Does Not Work
Solutions When Manual Calibration Does Not Work
Solutions When the Built-In Toolbar (PC Free Annotation) Does Not Work
Solutions When the Interactive Pen Position Is Not Accurate
Solutions When the Interactive Pens Are Slow or Difficult to Use
Solutions When the Interactive Pens Cause Interference or Unwanted Effects
Parent topic:Solving Problems
Solutions When Hardware Device Not Found Message Appears If the Hardware device not found message appears, try the following solutions:
• Check the USB cable connection from the projector to your computer. Try disconnecting and thenreconnecting the cable.
• If you are projecting from a laptop computer, make sure the battery has enough power, or connect the laptop to a power outlet.
• If your USB cable is installed in the wall, try connecting a different USB cable to the projector and your computer.
Parent topic: Solving Interactive Problems
Related concepts
Projector Connections
Related tasks
Connecting to a Computer for USB Video and Audio
Solutions When Error Occurred in the Easy Interactive Function Message Appears If the Error occurred in the Easy Interactive Function message appears, contact Epson for help.
Parent topic:Solving Interactive Problems
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							Related references
Where to Get Help
Solutions When the Interactive Pens Do Not Work If the interactive pens do not work, try the following solutions:
• The pens turn off automatically if you forget to turn them off. Tap the pen tip or press thepower/function button to turn the pen back on.
• Make sure you are not covering the black section near the tip of the pen.
• Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the projector.
• Try holding the pen at a different angle so that your hand is not blocking the signal.
• Make sure the cable cover is in place to keep cables from blocking the signal.
• Make sure the pen battery has enough power. Press the button on the side of the pen to check remaining battery power. Try replacing the battery.
• If you are projecting from a computer, make sure the USB cable is connected to the computer and projector.
• Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen receiver are not in direct sunlight or other sources of bright lighting.
• Remove any decorative lights from around the projector or projection surface.
• If the pen tip is worn out or damaged, you may need to replace it.
• Make sure the interactive pen receiver on the projector is clean and free from dust.
• Make sure there is no interference from infrared remote controls, mice, or infrared microphones.
• Make sure the USB Type Boption on the Extended menu is set to Easy Interactive FunctionorUSB
Display/Easy Interactive Function.
• Make sure you have calibrated the system. Try recalibrating.
• Make sure Pen ModeandPen Operation Mode settings are set correctly in the Easy Interactive
Function options on the Extended menu.
Parent topic: Solving Interactive Problems
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							Solutions When Finger Touch Interactivity Does Not Work
If finger touch interactivity does not work (BrightLink 595Wi), try the following solutions:
• Make sure the Touch Unit is installed correctly and the power cable is properly connected. See yourprojectors Installation Guide for details.
• If the light on the Touch Unit is not on, check the Touch Unit Setupsettings in theEasy Interactive
Function option on the Extended menu and make sure the Powersetting is set to On.
• Adjust the angle on the Touch Unit. See your projectors Installation Guidefor details.
• Make sure there are no obstacles (such as cables or pen trays) between the Touch Units laser diffusion ports and the projection surface.
• Remove any decorative lights from around the projector or projection surface.
• If you are having difficulty double-clicking in OS X, go to the System Preferencesmenu, select
Mouse orTrackpad, and reduce the Double-Click Speed.
• Make sure there is no interference from infrared remote controls, mice, or infrared microphones.
• Make sure you have performed pen calibration and finger touch calibration. Try recalibrating.
Parent topic: Solving Interactive Problems
Solutions When Manual Calibration Does Not Work If you are having trouble calibrating manually, try the following solutions:
• If the circle does not move to the next position, or it moves automatically, dim or turn off any brightlights near the projection surface.
• Make sure the projector is not too close to the projection surface.
Parent topic: Solving Interactive Problems
Solutions When the Built-In Toolbar (PC Free Annotation) Does Not Work If you cannot use the pen without a computer, try the following solutions:
• Make sure the USB Type Boption on the Extended menu is set to Easy Interactive FunctionorUSB
Display/Easy Interactive Function.
• Press one of the Source buttons on the remote control to select the source for the image you want to annotate. To use a blank screen, select Computer2or another unused source.
• Make sure you have calibrated the system. Try recalibrating.
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