Epson EPL N3000DTS User Manual

							298Troubleshooting
HDD Check
The printer is checking the Hard Disk Drive.
Image Cart ID Error
The wrong imaging cartridge has been installed. Replace it with 
the correct imaging cartridge for this printer. See “Replacing the 
imaging cartridge” on page 224 for instructions.
Image Optimum
There is insufficient memory to print the page at the specified 
print quality. The printer automatically lowers the print quality 
so that it can continue printing. If the quality of the printout is not 
acceptable, try simplifying the page by limiting the number of 
graphics or reducing the number and size of fonts.
To clear this error, select Clear Warning from the control panel’s 
Reset menu. See “How to access the control panel menus” on page 
339 for instructions.
Turn the Image Optimum setting off on the control panel’s Printing 
menu if you do not want the printer to automatically lower the 
print quality to continue printing.
You may need to increase the amount of printer memory to be 
able to print at the desired print quality for your document. For 
more information on adding memory, see “Memory Module” on 
page 204.
Install Imaging Cart
The imaging cartridge is not installed in the printer.
Install the imaging cartridge. See “Replacing the imaging 
cartridge” on page 224.
 
						

							Troubleshooting299
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Invalid AUX I/F Card
This message means that the printer cannot communicate with 
the installed optional interface card. Turn off the printer, remove 
the card, then reinstall it.
Invalid HDD
Either the optional Hard Disk Drive is damaged or it cannot be 
used with this printer. Turn off the printer and remove the Hard 
Disk Drive.
Invalid N/W Module
There is no network program, or the network program cannot be 
used with the EPL-N3000. Update the program.
Invalid PS3
The program does not exist on the PostScript3 ROM module or 
PostScript 3 ROM module that cannot be used on this printer is 
installed. You need to update the module.
Jam XXX
The location where the paper jam occurred is displayed at xxx. 
xxx indicates the location of the error.
If a paper jam occurs at two or more locations simultaneously, the 
corresponding multiple locations are displayed.
Jam APaper is jammed at the cover A. For instructions on how to remove 
jammed paper at the cover A, see “Jam A (Cover A)” on page 244.
Jam A BPaper is jammed inside the output path cover (cover A or B) or 
fuser unit. For instructions on how to remove jammed paper at the 
output path cover or fuser unit, see “Jam A B (Cover A or B)” on 
page 248.
 
						

							300Troubleshooting
Manual Feed xxx
The manual feed mode is specified for the current print job. Make 
sure the paper size indicated by xxx is loaded, then press the N 
Start/Stop button.
For details on the manual feed mode, see “Manually feeding 
paper” on page 19.
Mem Overflow
The printer has insufficient memory to execute the current task. 
Press the N Start/Stop button on the control panel to resume 
printing. Or press the   Cancel Job button to cancel the print job.
Menus Locked
This message appears if you try to change the printer’s settings 
through the control panel when the buttons are locked. You can 
unlock them by using the EPSON WinAssist or WebAssist utility. 
Refer to the Network Guide for information.
Need Memory
The printer has insufficient memory to complete the current print 
job. 
Jam MP A
Jam C1 A
Jam C2 A
Jam C3 APaper is jammed inside the optional lower cassette. For 
instructions on how to remove jammed paper in the optional lower 
cassette, see “Jam MP A, Jam C1 A, Jam C2 A, Jam C3 A (All 
paper cassettes and Cover A)” on page 254.
Jam DM Paper is jammed inside the optional Duplex Unit’s paper path or 
cover (Duplex Unit cover). For instructions on how to remove 
jammed paper at the Duplex Unit, see “Jam DM (Duplex Unit 
cover)” on page 257.
Jam  STK Paper is jammed inside the optional Stacker’s paper path or cover 
(cover xx). For instructions on how to remove jammed paper at the 
Stacker, see “Jam STK” on page 258
 
						

							Troubleshooting301
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To clear this error message, select Clear Warning from the control 
panel’s Reset menu. See “How to access the control panel menus” 
on page 339 for instructions.
To prevent this problem from happening again, add more 
memory to your printer as described in “Memory Module” on 
page 204 or reduce the resolution of the image to be printed.
NonGenuine Toner
The installed imaging cartridge is not a genuine EPSON product. 
Installing a genuine toner cartridge is recommended. Using a 
non-genuine toner cartridge may affect print quality. EPSON 
shall not be liable for any damages or problems arising from the 
use of consumable products not manufactured or approved by 
EPSON.
Install a genuine EPSON product, or perform Clear Warning or 
Clear All Warnings of the Reset menu on the control panel to clear 
the warning message. See “Replacing the imaging cartridge” on 
page 224 for instructions on replacing the imaging cartridge.
Press the N Start/Stop button on the control panel to resume 
printing.
Offline
The printer is not ready to print. Press the N Start/Stop button. 
The level of remaining toner is also indicated on the right side of 
this message.
WWWW Open
The specified cover (WWWW) does not close securely. Open the 
cover once, and then close.
Optional RAM Error
The optional memory module may be corrupted or incorrect. 
Replace it with a new one.
 
						

							302Troubleshooting
Outbin Select Error
The specified paper size or paper type cannot be output to the 
face-up tray. Change the paper size or paper type, or select the 
face-down tray as the output tray.
Paper Out XXX YYY
There is no paper in the specified paper source (XXX). Load paper 
of the indicated size (YYY) into the paper source.
Paper Set XXX YYY
The paper loaded in the specified paper source (XXX) does not 
match the required paper size (YYY). Replace the loaded paper 
with the correct size paper and press the N Start/Stop button to 
resume printing. Or press the   Cancel Job button to cancel the 
print job.
If you press the N Start/Stop button without replacing the paper, 
the printer will print on the loaded paper even though it does not 
match the required size.
Print Overrun
The required time to process the print data exceeded the print 
engine speed because the current page is too complex. Press the 
N Start/Stop button to resume printing. Or press the   Cancel 
Job button to cancel the print job. If this message appears again, 
select On as the Page Protect setting in the control panel’s Setup 
menu.
If you continue to receive this message when printing a particular 
page, try simplifying the page by limiting the number of graphics 
or reducing the number and size of fonts.
You can also add more memory to the printer as described in 
“Memory Module” on page 204.
 
						

							Troubleshooting303
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PS3 Hard Disk full
The memory allocated for writing PostScript 3 commands on the 
optional Hard Disk Drive is full.
To clear this error, select Clear Warning from the control panel’s 
Reset menu. For instruction about accessing the control panel 
menus, see “How to access the control panel menus” on page 339.
RAM Check
The printer is checking the RAM.
Ready
The printer is ready to receive data and print. The level of 
remaining toner is also indicated on the right side of this message.
Replace Toner
The imaging cartridge is out of toner and need to be replaced.
See “Replacing the imaging cartridge” on page 224 for 
instructions.
Reserve JobCanceled
The printer cannot store the data of your print job using the 
Reserve Job function. The maximum number of print jobs stored 
in the printer’s Hard Disk Drive has been reached, or the drive 
has no more memory available to store a new job. To store a new 
print job, delete a previously stored job. Also, if you have any 
Confidential Jobs stored, printing those jobs will make more 
memory available. 
To clear this error, select Clear Warning from the control panel’s 
Reset menu. For instruction about accessing the control panel 
menus, see “How to access the control panel menus” on page 339.
 
						

							304Troubleshooting
Reset
The printer’s current interface has been reset and the buffer has 
been cleared. However, other interfaces are still active and retain 
their settings and data.
Reset All
All printer settings have been reset to the default configuration, 
or to the last settings that were saved.
Reset to Save
A control panel menu setting was changed while the printer was 
printing. Press the N Start/Stop button to clear this message. The 
setting will become effective after printing has finished.
Alternatively you can clear this message by performing Reset or 
Reset All on the control panel. However, the print data will be 
deleted.
ROM Check
The printer is checking the ROM.
Self Test
The printer is currently performing a self test and initialization.
Service Req xyyyy
A controller error or a print engine error has been detected. Turn 
off the printer. Wait at least 5 seconds and then turn it back on. If 
the error message still appears, write down the error number 
listed on the LCD panel (xyyyy) and turn off the printer, unplug 
the power cord, and contact a qualified service representative.
Stacker Error 002
The Stacker was removed while the power is on. Switch the power 
off, reinstall the Stacker, then switch the power on again.
 
						

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Stacker Full
The output paper at the Stacker is full. Remove the paper that was 
output and press the N Start/Stop button. Printing resumes.
Status Sheet
The printer is printing the status sheet.
Sleep
The printer is currently in the power-save mode. This mode is 
canceled when the printer receives print data or the Reset button 
is pressed.
Toner Low
The imaging cartridge has less than 10% of toner remaining and 
need to be replaced.
See “Replacing the imaging cartridge” on page 224 for 
instructions.
When you set the TonerOut setting in the Setup menu to Stop, 
you can continue to print until the Replace Toner error message 
appears. It is recommended that you wait until this message 
appears before replacing the imaging cartridge as remaining 
toner may spill during replacement procedure. When printouts 
become faint, see “Replacing the imaging cartridge” on page 224 
for instructions.
Note:
Replacement of the imaging cartridge is not yet necessary when the 
Toner Low message appears. Toner may remain in the imaging cartridge 
and spill out if you remove the imaging cartridge at this level. Replace 
the imaging cartridge when the Replace Toner message appears.
 
						

							306Troubleshooting
Unable Clear Error
The printer cannot clear an error message because the error status 
still remains. Try solving the problem again.
Warming Up
The printer is warming up the machine to be ready to print.
Worn Fuser
This message indicates that the fuser unit has reached the end of 
its service life. Prepare a new fuser unit.
See “Replacing the fuser unit” on page 228 for instructions.
Write Error ROM P
The printer is unable to write data into the ROM module correctly. 
You cannot remove the ROM P because the ROM P is a program 
ROM module. Contact our Customer Support Center.
Writing ROM P
The printer is writing data into the ROM module in the ROM slot 
P.
Canceling Printing
You can cancel printing from your computer by using the printer 
driver.
To cancel a print job before it is sent from your computer, see 
“Canceling Printing” on page 82.
 
						

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Using the Cancel Job button
The   Cancel Job button on your printer is the quickest and 
easiest way to cancel printing. Pressing this button cancels the 
currently printing job. Pressing the   Cancel Job button for more 
than two seconds deletes all jobs from the printer memory, 
including jobs the printer is currently receiving or printing.
Using the Reset menu
Selecting Reset from the control panel’s Reset menu stops 
printing, clears the print job being received from the active 
interface, and clears errors that may have occurred at the 
interface.
Follow these steps:
1. Press the   Enter button to access the control panel menus. 
2. Press the  Down button several times until Reset Menu 
appears on the LCD panel, then press the   Enter button.
3. Press the  Down button once to display Reset. 
4. Press the   Enter button. Printing is canceled the printer is 
ready to receive a new print job.
Contacting Customer Support
If your Epson product is not operating properly and you cannot 
solve the problem using the troubleshooting information in your 
product documentation, contact customer support services for 
assistance. If customer support for your area is not listed below, 
contact the dealer where you purchased your product.