Epson EPL N3000DTS User Manual

							278Troubleshooting
Font and image problems
The font on the printout is different from that on the screen.
Cause What to do
The PostScript screen fonts are 
not installed.The PostScript screen fonts must be 
installed on the computer that you are 
using. Otherwise, the font that you select 
is substituted by some other font for 
display on the screen.
The Send TrueType fonts to 
printer according to the Font 
Substitution Table setting on 
the Fonts sheet of the printer’s 
Properties dialog box is turned 
on, but the TrueType fonts are 
not replaced by the printer 
fonts.If the Send TrueType fonts to printer 
according to the Font Substitution Table 
setting on the Fonts sheet of the printer’s 
Properties dialog box is turned on, 
TrueType fonts are replaced by the 
printer fonts before they are printed. 
Specify the appropriate substitution 
fonts using the Font Substitution Table.
The printer fonts cannot be installed.
Cause What to do
The Emulation menu in the 
printer’s Control Panel is not 
set to PS3 for the interface that 
you are using.Change the Emulation menu setting to 
PS3 for the interface that you are using, 
then try reinstalling the printer fonts 
again.
 
						

							Troubleshooting279
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The edges of texts and/or images are not smooth.
Cause What to do
The resolution is set to 300 dpi. Change the Resolution setting in the 
Graphics sheet to 600 dpi.
The printer does not have 
sufficient memory.Increase the printer memory.
 
						

							280Troubleshooting
Problems printing via the parallel interface
The printer does not print normally via the parallel interface. 
(Windows 98/95 only)
Cause What to do
The computer is connected to 
the printer via the parallel 
interface and the parallel port 
setting is set to the ECP mode.The printer may not print normally if the 
computer is connected to the printer via 
the parallel interface and the ECP mode 
is set. When this is the case, follow the 
steps below to make sure that the mode 
setting is correct:
(1) Click Start, select Settings, then click 
Printers.
(2) Right-click the icon for the printer, 
then click Properties.
(3) Click the Details tab, then click the 
Spool Settings button.
(4) Select Disable bi-directional support 
for this printer, then click the OK button.
 
						

							Troubleshooting281
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Problems printing via the USB interface
Problems printing via the network
Note:
To connect using a network interface, you must install an optional 
interface card into the printer.
The printer does not print normally via the USB interface.
Cause What to do
T h e  D a t a  F o r m a t  s e t t i n g  i n  t h e  
printer’s Properties dialog box 
is not set to ASCII data.The printer cannot print binary data 
when it is connected to the computer via 
the USB interface. Make sure that the 
Data Format setting, which is accessed 
by clicking Advanced on the PostScript 
sheet of the printer’s Properties dialog 
box, is set to ASCII data.
If your computer is running Windows 
XP, click the Device Settings tab in the 
printer’s Properties dialog box, then 
click the Output Protocol setting and 
select ASCII.
 
						

							282Troubleshooting
The printer does not print normally via the network interface.
Cause What to do
The Data Format setting, 
which is accessed by clicking 
Advanced on the PostScript 
sheet of the printer’s 
Properties dialog box, is 
different from the data format 
setting specified in the 
application.If the file is created in an application that 
allows you to change the data format or 
encoding, such as Photoshop, make sure 
that the setting in the application 
matches that in the printer driver.
The computer is connected to 
the network using AppleTalk 
in a Windows NT 4.0/2000 
environment, and the Send 
CTRL+D Before Each Job or 
Send CTRL+D After Each Job 
setting on the 
Device Settings 
sheet of the printer’s 
Properties dialog box
 is set to 
Yes.Make sure that both the Send CTRL+D 
Before Each Job and Send CTRL+D 
After Each Job settings are set to No.
The network connection is 
something other than 
AppleTalk, and the Data 
Format setting is not set to 
ASCII data.If the network connection is something 
other than AppleTalk, make sure that 
the Data Format setting is set to ASCII 
data or Tagged binary communications 
protocol.
The print data is too large. Click Advanced on the PostScript sheet 
of the printer’s Properties dialog box, 
and then change the Data Format setting 
from ASCII data (default) to Tagged 
binary communications protocol.
 
						

							Troubleshooting283
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Problems Using Options
To confirm your options are installed correctly, print a status 
sheet. See “Printing a Status Sheet” on page 260for details.
The message Invalid AUX/IF Card appears on the 
LCD panel
Paper does not feed from the optional 550-Sheet 
Paper Cassette Unit
Printing cannot be performed 
using the network interface.Click Advanced on the PostScript sheet 
of the printer’s Properties dialog box, 
and then change the Data Format setting 
from ASCII data (default) to Tagged 
binary communications protocol.
Cause What to do
The printer cannot read the 
installed optional interface 
card.Turn off the computer, then remove the 
card. Make sure the interface card is of 
a supported model.
Cause What to do
The optional lower paper 
cassette may not be installed 
properly.See “550-Sheet Paper Cassette Unit A4” 
on page 191 for instructions on 
installing an optional 550-Sheet Paper 
Cassette Unit.
 
						

							284Troubleshooting
Feed jam when using the optional 550-Sheet 
Paper Cassette Unit
The paper source setting may 
not be correct.Make sure you have selected the proper 
paper source in your application.
There may be no paper in the 
paper cassette.Load paper.
Too many sheets may be 
loaded in the paper cassette.Make sure that you have not tried to 
load in with too many sheets of paper. 
The cassette can hold a maximum of 550 
sheets of 75 g/m² paper.
The paper size is not set 
correctly.Make sure that the correct paper size is 
selected in the Tray Menu on the control 
panel.
Cause What to do
The paper is jammed at the 
optional 550-Sheet Paper 
Cassette Unit.See “Clearing Jammed Paper” on page 
243 to clear jammed paper.
 
						

							Troubleshooting285
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An installed option cannot be used
Correcting USB Problems
If you are having difficulty using printer with a USB connection, 
see if your problem is listed below, and take any recommended 
actions.
USB connections
USB cables or connections can sometimes be the source of USB 
problems. Try one or both of these solution:
❏For best results, you should connect the printer directly to the 
computer’s USB port. If you must use multiple USB hubs, we 
recommended that you connect the printer to the first-tier 
hub.
Windows operating system
Your computer must be a model pre-installed with Windows Me, 
98, XP, or 2000, a model that was pre-installed with Windows 98 
and upgraded to Windows Me, or a model that was pre-installed 
with Windows Me, 98, or 2000 and upgraded to Windows XP. 
You may not be able to install or run the USB printer driver on a 
computer that does not meet these specifications or that is not 
equipped with a built-in USB port.
Cause What to do
The installed option is not 
defined in the printer driver.See “Making the Optional Settings” on 
page 58.
 
						

							286Troubleshooting For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB 
problems. Take note of the following and perform the 
recommended checks to ensure proper installation.
Checking printer software installation for Windows 2000 and 
XP
When using Windows XP or 2000, you must follow the steps in 
the Setup Guide packed with the printer to install the printer 
software. Otherwise, Microsoft’s Universal driver may be 
installed instead. To check if the Universal driver has been 
installed follow the steps below.
1. Open the Printers folder and right-click the icon of your 
printer.
2. Click Printing Preferences on the shortcut menu that appears, 
and then right-click anywhere in the driver.
If About is displayed in the shortcut menu that appears, click 
it. If a message box with the words “Unidrv Printer Driver” 
appears, you must reinstall the printer software as described 
in the Setup Guide. If About is not displayed, the printer 
software has been installed correctly.
Note:
If the Digital Signature Not Found dialog box (Windows 2000) or 
Software Installation dialog box (Windows XP) appears during the 
installation process, click Yes (Windows 2000) or Continue Anyway 
(Windows XP). If you click No (Windows 2000) or STOP Installation 
(Windows XP), you will have to install the printer software again.
 
						

							Troubleshooting287
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Checking printer software in Windows Me and 98
If you canceled the plug-and-play driver installation in Windows 
Me or 98 before the procedure was complete, the USB printer 
device driver or the printer software may be incorrectly installed. 
Follow the directions below to ensure that the driver and printer 
software are installed correctly.
Note:
The screen shots shown in this section are taken from Windows 98. 
Windows Me screens may differ slightly.
1. Click Start, point to Settings, and then click Printers. Make 
sure that the icon for your printer appears in the Printers 
window.