Epson EPL N3000DTS User Manual

							258Troubleshooting 2. Gently remove the jammed paper inside the cover. Be careful 
not to tear the paper.
Note:
❏If paper is torn, be sure to remove all torn pieces.
❏When you cannot remove jammed paper by this procedure, open 
cover A or cover B and remove the jammed paper as described 
in “Jam A B (Cover A or B)” on page 248.
3. Close the Duplex Unit’s cover.
Note:
When the error is not cleared after doing the procedure above, 
remove the Duplex Unit from the printer and check if the paper jam 
occurs at the opening on the lower part of the printer’s rear.
When the paper jam is cleared completely and cover DM is closed, 
the jammed page’s print data is automatically reprinted.
Jam STK
When there is paper jammed in the Stacker, the LCD panel 
displays the Jam STK message.
Follow these steps to clear the jammed paper.
 
						

							Troubleshooting259
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1. Open the stacker cover by pulling the tab at the top left of the 
cover.
2. Remove any paper you find jammed inside the Stacker as 
shown in the illustration below.
 
						

							260Troubleshooting 3. Close the Stacker cover.
Printing a Status Sheet
To confirm the current status of the printer, and that the options 
are installed correctly, print a status sheet using the printer’s 
control panel.
1. Turn on the printer. The LCD panel shows Ready.
2. Press the   Enter button three times. The printer prints a 
status sheet.
Enter button
 
						

							Troubleshooting261
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3. Confirm that the information about the installed options is 
correct. If the options are installed correctly, they appear 
under Hardware Configurations. If the options are not listed, 
try reinstalling them.
Note:
❏If the status sheet does not list your installed options correctly, make 
sure that they are securely connected to the printer.
❏If you are unable to get the printer to print a correct status sheet, 
contact your dealer.
❏For the Windows printer driver, you can update the installed option 
information manually. Click the Update the Printer Option 
Information Manually button, and click Settings from the 
Optional Settings menu. The Optional Settings dialog box appears. 
Make settings for each installed option, then click OK.
Operational Problems
The Ready light does not turn on
Cause What to do
The power cord may not be 
properly plugged into the 
electrical outlet.Turn off the printer and check the 
power cord connections between the 
printer and the electrical outlet. Then 
turn the printer back on.
The electrical outlet may be 
controlled by an outside 
switch or an automatic timer.Make sure that the switch is turned on 
or plug another electrical device into the 
outlet to check whether the outlet is 
operating properly.
 
						

							262Troubleshooting
The printer does not print (Ready light off)
The Ready light is on but nothing prints
Cause What to do
The printer is offline. Press the N Start/Stop button once to 
switch the printer to ready status.
Cause What to do
Your computer may not be 
properly connected to the 
printer.Perform the procedure described in 
“Connecting the Printer to a Computer” 
in the Setup Guidesetup guide.
The interface cable may not be 
plugged in securely.Check both ends of the interface cable 
between the printer and the computer. 
If you are using the parallel interface, be 
sure to secure the connector using the 
wire retaining clips.
You may not be using the 
correct interface cable.If you are using the parallel interface, 
make sure that the cable is a 
double-shielded, twisted-pair interface 
cable no more than six feet in length.
If you are using the USB interface, use a 
Revision 1.1 or 2.0 cable.
Some error may have 
occurred. Check the LCD panel to see if an error 
message appears.
Your application software is 
not properly set up for your 
printer.Make sure that the printer is selected in 
your application software.
 
						

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The optional product is not available
Your computer system’s 
memory is too small to handle 
the volume of data in your 
document.Try reducing the image resolution of 
your document in the application 
software, or install more memory in 
your computer if you can.
Cause What to do
If you are using Windows, and 
EPSON Status Monitor 3 is not 
installed, you have to make 
settings manually in the 
printer driver.Click the Optional Settings tab, select 
Update the Printer Option Information 
Manually, then click Settings.
 
						

							264Troubleshooting
Printout Problems
The font will not print
Printout is garbled
Cause What to do
You may use the printer fonts 
substituted for specified 
TrueType fonts.In the printer driver, choose the Print 
TrueType fonts as bitmap button in the 
Extended Settings dialog box.
The selected font is not 
supported by your printer.Make sure that you have installed the 
correct font. See “Available Fonts” on 
page 377 for more information.
Cause What to do
The interface cable may not be 
plugged in securely.Make sure that both ends of the 
interface cable are plugged in securely.
You may not be using the 
correct interface cable.If you are using the parallel interface, 
make sure that the cable is a 
double-shielded, twisted-pair interface 
cable no more than six feet in length.
If you are using the USB interface, use a 
Revision 1.1 or 2.0 cable.
The emulation setting for the 
port may not be correct.Specify the emulation mode by using 
the printer’s control panel menus. See 
“Emulation Menu” on page 349.
Note:
If a status sheet does not print correctly, your printer may be damaged. Contact 
your dealer or a qualified service representative.
 
						

							Troubleshooting265
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The printout position is not correct
Graphics do not print correctly
Cause What to do
The page length and margins 
may be set incorrectly in your 
application.Make sure that you are using the correct 
page length and margin settings in your 
application.
The Paper Size setting may be 
incorrect.Make sure the correct paper size is set 
in the Tray Menu on the control panel.
MP Tray Size setting may be 
incorrect.When loading paper for which the size 
is not specified with Auto setting, 
specify the correct paper size on the MP 
Tray Size setting in the Tray Menu on 
the control panel.
Cause What to do
The printer emulation setting 
in your application may be 
incorrect.Make sure that your application is set 
for the printer emulation you are using. 
For example, if you are using the LJ4 
emulation mode, make sure that your 
application is set to use a LaserJet 4 
printer.
You may need more memory. Graphics require large amounts of 
memory. Install an appropriate 
memory module. See “Memory 
Module” on page 204.
 
						

							266Troubleshooting
Print Quality Problems
The background is dark or dirty
White dots appear in the printout
Print quality is uneven darkness
Cause What to do
You may not be using the 
correct type of paper for your 
printer.If the surface of your paper is too rough, 
printed characters may appear 
distorted or broken. EPSON special 
paper, or smooth, high-quality copier 
paper is recommended for best results. 
See “Available paper types” on page 
319 for information on choosing paper.
The paper path inside the 
printer may be dusty.Clean internal printer components by 
printing three pages with only one 
character per page.
Cause What to do
The paper path inside the 
printer may be dusty.Clean internal printer components by 
printing three pages with only one 
character per page.
Cause What to do
Your paper may be moist or 
damp.Do not store paper in a humid or damp 
environment.
 
						

							Troubleshooting267
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Half-tone images print unevenly
There may be no toner left in 
the imaging cartridge.If the message on the LCD panel or in 
EPSON Status Monitor 3 indicates that 
the amount of toner left is low, see 
“Replacing the imaging cartridge” on 
page 224.
The Density setting may be too 
low.Increase the Density setting in the 
Printing Menu on the control panel.
Cause What to do
Your paper may be moist or 
damp.Do not store paper in a humid or damp 
environment. Be sure to use paper that 
is newly unwrapped or in the Extended 
Settings on the printer driver. If the 
printouts are still not what you 
expected, try adjusting the Light/Dark 
slider in the More Settings dialog box 
accessed through the Basic Setting 
menu.
There may be no toner left in 
the imaging cartridge.If the message on the LCD panel or in 
EPSON Status Monitor 3 indicates that 
the amount of toner is low, see 
“Replacing the imaging cartridge” on 
page 224.
The gradation setting is too 
small when printing graphics.On the Basic Setting menu in the printer 
driver, click More Settings, select the 
Enh.MG button, then select Smooth.