Epson EPL N3000DTS User Manual

							268Troubleshooting
Toner smudges
Areas are missing in the printed image
Cause What to do
Your paper may be moist or 
damp.Do not store your paper in a humid or 
damp environment.
You may not be using the 
correct type of paper for your 
printer.EPSON special paper or smooth, 
high-quality copier paper is 
recommended for best results. See 
“Available paper types” on page 319 for 
information on choosing paper.
The paper path inside the 
printer may be dusty.Clean internal printer components by 
printing three pages with only one 
character per page.
Cause What to do
Your paper may be moist or 
damp.This printer is sensitive to moisture 
absorbed by the paper. The higher the 
moisture content in the paper, the 
lighter the printout. Do not store paper 
in a humid or damp environment.
You may not be using the 
correct type of paper for your 
printer.If the surface of your paper is too rough, 
printed characters may appear 
distorted or broken. EPSON special 
paper or smooth, high-quality copier 
paper is recommended for best results. 
See “Available paper types” on page 
319 for information on choosing paper.
 
						

							Troubleshooting269
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Completely blank pages are output
Cause What to do
The printer may have loaded 
more than one sheet at a time.Remove the paper stack and fan it. Tap 
it on a flat surface to even the edges. 
Then reload the paper.
There may be no toner left in 
the imaging cartridge.If the message on the LCD panel or in 
the EPSON Status Monitor 3 indicates 
that the amount of toner is low, see 
“Replacing the imaging cartridge” on 
page 224.
The problem may be with your 
application or interface cable.Print out a status sheet. See “Printing a 
Status Sheet” on page 260. If a blank 
page is ejected, the problem may be 
with the printer. Turn off the printer 
and contact your dealer.
The Paper Size setting may be 
incorrect.Make sure the correct paper size is set 
in the Tray Menu on the control panel.
MP Tray Size setting may be 
incorrect.When loading paper for which the size 
is not specified with Auto setting, 
specify the correct paper size on the MP 
Tray Size setting in the Tray Menu on 
the control panel.
The yellow tape may not be 
pulled out of the imaging 
cartridge.Make sure that the yellow tape has been 
pulled out completely. See “Replacing 
the imaging cartridge” on page 224 for 
details.
The MP tray cover is not 
attached correctly.Make sure that the MP tray cover is 
closed securely. Next, remove the 
imaging cartridge and confirm that 
there is no paper remaining in the 
printer, then reinstall the imaging 
cartridge. 
 
						

							270Troubleshooting
The printed image is light or faint
The non-printed side of the page is dirty
Cause What to do
Your paper may be moist or 
damp.Do not store your paper in a humid or 
damp environment.
The Toner Save mode may be 
on.Turn off the Toner Save mode using the 
printer driver or the printer’s control 
panel menus.
There may be no toner left in 
the imaging cartridge.If the message on the LCD panel or in 
EPSON Status Monitor 3 indicates that 
the amount of toner left is low, see 
“Replacing the imaging cartridge” on 
page 224.
The Density setting may be too 
low.Increase the Density setting in the 
Printing Menu on the control panel.
Cause What to do
Toner may have spilled onto 
the paper feed path.Clean internal printer components by 
printing three pages with only one 
character per page.
 
						

							Troubleshooting271
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Memory Problems
Print quality decreased
Insufficient memory for current task
Cause What to do
The printer cannot print in the 
required quality level because 
of insufficient memory, and 
the printer lowers the quality 
automatically so that the 
printer can continue printing.Check to see if the printout is 
acceptable. If not, add more memory for 
a permanent solution or lower print 
quality temporarily in the printer driver 
or in the Extended Settings on the 
printer driver. If the printouts are still 
not what you expected, try adjusting the 
Light/Dark slider in the More Settings 
dialog box accessed through the Basic 
Setting menu.
Cause What to do
The printer has insufficient 
memory for current task.Add more memory for a permanent 
solution or lower print quality 
temporarily in the printer driver.
 
						

							272Troubleshooting
Insufficient memory to print all copies
Paper Handling Problems
When using special media, note the following points.
❏When printing on custom paper with a narrow width, using 
thicker paper is recommended.
❏When using thick paper, outputting to the Face-up tray is 
recommended. Otherwise, the paper may curl.
❏When outputting thick paper to the Stacker, extend the 
retortion part of the Stacker to prevent the paper from 
falling.
Cause What to do
The printer does not have 
sufficient memory to collate 
print jobs.Only one set of copies will be printed. 
Reduce the contents of print jobs, or add 
more memory. For information on 
installing more memory, see “Memory 
Module” on page 204.
 
						

							Troubleshooting273
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Paper does not feed properly
Problems Printing in the PostScript 3 Mode 
The problems listed in this section are those that you may 
encounter when printing with the PostScript driver. All 
procedural instructions refer to the PostScript printer driver that 
shipped with your printer.
Cause What to do
The paper guides are not set 
correctly.Make sure that the paper guides in all 
the paper cassettes are set in the correct 
paper size positions.
The paper source setting may 
not be correct.Make sure that you have selected the 
correct paper source in your 
application.
There may be no paper in the 
cassettes.Load paper.
The size of loaded paper 
differs from the control panel 
setting.Make sure that the correct paper size is 
set in the control panel’s Paper Source 
and MP Tray Size settings.
Too many sheets may be 
loaded in a cassettes.Make sure that you have not tried to 
load too many sheets of paper. For the 
maximum paper capacity for each 
paper source, see “MP tray” on page 15.
If paper does not feed from the 
optional 550-Sheet Paper 
Cassette Unit A4, the unit may 
not be installed properly.For instructions on installing the unit, 
see “550-Sheet Paper Cassette Unit A4” 
on page 191.
 
						

							274Troubleshooting See the appropriate sections below for resolutions to the various 
problems that you may experience when printing in the 
PostScript mode from a computer running one of the supported 
Windows operating systems.
 
						

							Troubleshooting275
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Problems printing PostScript documents
The printer does not print correctly in the PostScript mode.
Cause What to do
The printer’s emulation mode 
setting is incorrect.The printer is set to the Auto mode by 
default, so that it can automatically 
determine the encoding used in the 
received print job data and select the 
appropriate emulation mode. However, 
there are situations where the printer 
cannot select the correct emulation 
mode. In this case, it must be set 
manually to PS3.
Set the emulation mode through the 
SelecType Emulation menu on the 
printer. See “Emulation Menu” on page 
349.
The printer’s emulation mode 
setting for the interface that 
you are using is incorrect.The emulation mode can be set 
individually for each interface which 
receives print job data. Set the emulation 
mode for the interface you are using to 
PS3. 
Set the emulation mode through the 
SelecType Emulation menu on the 
printer. See “Emulation Menu” on page 
349.
 
						

							276Troubleshooting
General printing problems
The printer does not print.
Cause What to do
The Print to file check box is 
selected in the Print dialog 
box.Clear the Print to file check box in the 
Print dialog box.
An incorrect printer driver is 
selected.Make sure that the PostScript printer 
driver that you are using to print is set 
as the default printer. Follow the steps 
below:
(1) Click Start, select Settings, then click 
Printers.
If your computer is running Windows 
XP, click Start, then click Control Panel. 
In the window that appears, click 
Printers and Other Hardware, then click 
View installed printers or fax printers. If 
Printers and Faxes is displayed at the 
bottom of the window, click on it 
instead.
(2) Right-click the icon of the PostScript 
printer driver that you are using to print.
(3) Make sure that there is a check mark 
next to Set as Default Printer. If not, click 
on Set as Default Printer to select it.
The Emulation menu in the 
printer’s Control Panel is set to 
a mode other than Auto or PS3 
for the interface that you are 
using.Change the mode setting to either Auto 
or PS3.
 
						

							Troubleshooting277
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The printer does not print normally. (Windows 98/95 only)
Cause What to do
The computer is connected to 
the printer via the parallel 
interface and the parallel port 
setting is set to the ECP mode.The printer may not print normally if the 
computer is connected to the printer via 
the parallel interface and the ECP mode 
is set. When this is the case, follow the 
steps below to make sure that the mode 
setting is correct:
(1) Click Start, select Settings, then click 
Printers.
(2) Right-click the icon for the printer, 
then click Properties.
(3) Click the Details tab, then click the 
Spool Settings button.
(4) Select Disable bi-directional support 
for this printer, then click the OK button.