Epson Aculaser CX28DN User Manual

Cleaning the Machine 209 Laser Lens
This machine is constructed with four laser lenses. Clean all lenses as 
described below. The laser lens cleaning tool should be attached to the inside 
of the front cover.
1Open the machine’s front cover 
and remove the cleaning tool 
from the machine’s front cover.
 
2Insert the laser lens cleaning 
tool into the laser lens cleaning 
opening, pull it out, and then 
repeat this back and forth move-
ment 2 or 3 times.
3Clean between each of the laser 
lenses in the...

Cleaning the Machine 210
4Return the laser lens cleaning tool to its holder on the inside of the front 
cover.
5Close the front cover.
 

11
11Troubleshooting
 

Introduction 212
Introduction
This chapter provides information to aid you in resolving machine problems 
you may encounter, or at least guide you to the proper sources for help. 
Printing a Configuration Page page 213
Unlocking the Scanner page 214
Preventing Media Misfeeds page 215
Understanding the Media Path page 216
Clearing Media Misfeeds page 216
Solving Problems with Media Misfeeds page 238
Solving Other Problems page 241
Solving Problems with Printing Quality page 248
Status, Error, and Service...

Printing a Configuration Page 213
Printing a Configuration Page
1
In the main screen, press the + or , key to select REPORT/STATUS, 
and then press the Select key.
2Press the + or , key to select REPORT, and then press the Select key.
3Press the + or , key to select CONFIGURATION PAGE, and then press 
the Select key.
4Press the Start-B&W key or the Start-Color key.
 

Unlocking the Scanner 214
Unlocking the Scanner
1
Lift open the ADF cover.
2Move the scanner lock lever to 
.
3Close the ADF cover.
4Turn off the machine, and then turn it on again.
 

Preventing Media Misfeeds 215
Preventing Media Misfeeds
Make sure that...
Media matches the machine specifications.
Media is flat, especially on the leading edge.
The machine is on a hard, flat, level surface.
You store media in a dry location away from moisture and humidity.
You remove transparencies from the output tray immediately after printing to 
avoid static buildup.
You always adjust the media guides in Tray 2/3 after inserting the media (a 
guide that is not properly adjusted can cause poor...

Understanding the Media Path 216
Understanding the Media Path
Understanding the media path will help you locate media misfeeds.
1. ADF media feed rollers
2. Document feed tray
3. Document output tray
4. Toner cartridge
5. Fuser unit
6. Duplex
7. Tray 1 (manual feed tray)
8. Tray 3 (optional lower feed 
unit)
9. Tray 2
10. Laser unit
11. Imaging unit
12. Transfer belt unit
13. Output tray
Clearing Media Misfeeds 
To avoid damage, always remove misfed media gently, without tearing it. Any 
piece of media...

Clearing Media Misfeeds 217
CAUTION
Unfused toner can mess your hands, clothes, or anything else it gets 
on.
If you accidentally get toner on your clothes, lightly dust them off as 
best as you can. If some toner remains on your clothes, use cool, not 
hot water, to rinse the toner off. If toner gets on your skin, wash it off 
with cool water and a mild soap.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water 
and consult a doctor.
If, after clearing the media misfeed, the...

Clearing Media Misfeeds 218
Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) 
and Transfer Roller
1Pull the lever, and then open the 
right door.
Before opening the right 
door, fold up Tray 1.
MP TRAY JAM
OPEN RIGHT DOORpage 218
HORIZONTAL TRANS JAM
OPEN FRONT COVER
UP SCANNER UNITpage 236
OUTPUT JAM
OPEN FRONT COVER
UP SCANNER UNITpage 236
SWITCH BACK JAM
OPEN FRONT COVER
UP SCANNER UNITpage 234
ORIGINAL DOC. JAM
OPEN DOC.FEED COVERpage 227 Media Misfeed Message Page Reference