Epson Aculaser CX28DN User Manual

Solving Problems with Media Misfeeds 239
Media is mis-
fed in the 
ADF.The loaded document 
does not meet the 
specifications.Load the correct document. For details 
on the documents that can be loaded, 
refer to “Documents that can be loaded 
into the ADF” on page 117.
The loaded document 
exceeds the maxi-
mum capacity.Load the document so that it does not 
exceed the maximum capacity. For 
details on the documents that can be 
loaded, refer to “Documents that can 
be loaded into the ADF” on page 117....

Solving Problems with Media Misfeeds 240
Media is mis-
feeding.Envelopes are facing 
the wrong way in Tray 
1.Load the envelopes in Tray 1 with the 
flaps facing up.
If the flaps are on the long edge, load 
the envelopes with the flap edge 
toward the machine and the flap side 
facing up.
Transparencies have 
collected static elec-
tricity in the tray.Remove the transparencies and load 
them in Tray 1 one sheet at a time. Do 
not fan transparencies before loading 
them. 
Unsupported media 
(wrong size,...

Solving Other Problems 241
Solving Other Problems
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Symptom Cause Solution
Machine 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm that the 
power cord is correctly plugged into 
the outlet, and then turn on the 
machine.
Something is wrong 
with the outlet con-
nected to the 
machine.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not...

Solving Other Problems 242
Images can-
not be 
printed from 
the digital 
camera.The connected digi-
tal camera is not 
compatible with 
PictBridge.Use a digital camera compatible with 
PictBridge.
The digital camera 
transfer mode is not 
set to PictBridge.Set the digital camera transfer mode to 
PictBridge.
CAMERA DIRECT 
for this unit is set to 
DISABLE.Change the setting for 
UTILITY/
ADMIN. MANAGEMENT/CAMERA 
DIRECT
 to ENABLE.
A public user is not 
specified for user 
authentication.Contact the...

Solving Other Problems 243
Printing 
takes too 
much time.The machine is set to 
a slow printing mode 
(for example, thick 
stock or transpar-
ency).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The machine is set to 
power saving mode.It takes time for printing to start in 
power saving mode.
The job is very com-
plex.Wait. No action needed.
There is not enough 
machine memory.Install the optional memory to...

Solving Other Problems 244
Not all pages 
print.A different user acci-
dentally canceled the 
job.Try printing the remaining pages.
The tray is empty. Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre-
ated by an unsuit-
able printer driver.Print the overlay file using a suitable 
printer driver.
Some parts 
of the image 
are lost with 
2in1 (4in1) 
copying.When printing enve-
lopes, the zoom ratio 
was specified, and 
then...

Solving Other Problems 245
You are 
experienc-
ing duplex 
problems.Media or settings are 
not correct.Make sure that you are using correct 
media. 
„See “Specifications” on page 90. 
„Do not duplex custom-sized media, 
envelopes, labels, postcards, thick 
stock, letterhead, glossy media, or 
transparencies. 
„Make sure that you have not mixed 
media types in the tray.
In the Windows printer driver (Layout/
Print Type), choose “Double-Sided.”
Set duplex (Double-Sided) copying. 
For details on setting...

Solving Other Problems 246
You hear 
unusual 
noises.The machine is not 
level.Place the machine on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
machine.
There is a foreign 
object stuck inside 
the machine.Turn off the machine and remove the 
object. If you cannot remove it, contact 
Technical Support. 
When copy-
ing or scan-
ning with the 
ADF, a band 
appears at 
the end of 
the image or 
paper (5...

Solving Other Problems 247
The 
web-based 
utility cannot 
be accessed.The Web-based 
EpsonNet config 
Administrators pass-
word is incorrect.The Web-based EpsonNet config 
Administrator password has a 0-char-
acter minimum and an 16-character 
maximum. For details of the 
Web-based EpsonNet config adminis-
trator password, refer to the Reference 
Guide on the software CD-ROM.
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and replace it 
with...

Solving Problems with Printing Quality 248
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist...