Epson AcuLaser C4200DN User Manual

Troubleshooting391
11
11
11
11
11
11
11
11
11
11
11
11
The message Invalid AUX /IF Card appears on 
the LCD panel
Paper does not feed from the optional paper 
cassette
Cause What to do
The printer cannot read the 
installed optional interface card.Turn off the computer, then remove the 
card. Make sure the interface card is of a 
supported model.
Cause What to do
The paper guides are not set 
correctly. Make sure that the paper guides in the 
optional paper cassettes are set to the 
correct paper size...

392Troubleshooting
Feed jam when using the optional paper 
cassette
An installed option cannot be used
Correcting USB Problems
If you are having difficulty using printer with a USB connection, 
see if your problem is listed below, and take any recommended 
actions.
Cause What to do
The paper is jammed at the 
optional paper cassette.See Clearing Jammed Paper on page 
355 to clear jammed paper.
Cause What to do
The installed option is not defined in 
the printer driver. For Windows users:
You have to...

Troubleshooting393
11
11
11
11
11
11
11
11
11
11
11
11
USB connections
USB cables or connections can sometimes be the source of USB 
problems. Try one or both of these solution.
❏For best results, you should connect the printer directly to the 
computer’s USB port. If you must use multiple USB hubs, we 
recommend that you connect the printer to the first-tier hub.
Windows operating system
Your computer must be a model pre-installed with Windows XP, 
Me, 98, 2000, or Server 2003, a model that was...

394Troubleshooting
1. Open the 
Printers folder, then right-click the icon of your 
printer.
2. Click  Printing Preferences  on the shortcut menu that 
appears, then right-click anywhere in the driver.
If  About  i s  d i s p l a y e d  i n  t h e  s h o r t c u t  m e n u  t h a t  a p p e a r s ,  c l i c k  
it. If a message box with the words “Unidrv Printer Driver” 
appears, you must reinstall the printer software as described 
in the  Setup Guide . If About is not displayed, the printer 
software...

Troubleshooting395
11
11
11
11
11
11
11
11
11
11
11
11
1. Access the printer driver, see Accessing the printer driver on page 61, then click the  Details tab.
 

396TroubleshootingIf EPUSBX: (your printer name) is displayed in the “Print to 
the following port” drop-down list, then the USB printer 
device driver and printer software are installed correctly. If 
the correct port is not displayed, proceed to the next step.
2. Right-click the  My Computer icon on your desktop, then 
click  Properties .
3. Click the  Device Manager  tab.
 

Troubleshooting397
11
11
11
11
11
11
11
11
11
11
11
11
If your drivers are correctly installed, EPSON USB Printer 
Devices should appear on the Device Manager menu.
 

398TroubleshootingIf EPSON USB Printer Devices does not appear on the Device 
Manager menu, click the plus(+) sign beside Other devices to 
view the installed devices.
If USB Printer or your printer name appears under Other 
devices, the printer software is not installed correctly. Proceed 
to step 5.
If neither USB Printer nor your printer name appears under 
Other devices, click 
Refresh or unplug the USB cable from the 
printer, then plug it into the printer again. Once you’ve 
confirmed that these...

Troubleshooting399
11
11
11
11
11
11
11
11
11
11
11
11
4. Under Other devices, select USB Printer or EPSON 
AL-CXXXX, click  Remove, then click  OK.
When the following dialog box appears, click  OK, then click 
OK  to close the System Properties dialog box.
 

400Troubleshooting
5. Uninstall the printer software as explained in Uninstalling 
the Printer Software on page 123. Turn the printer off, restart 
your computer, then reinstall the printer software as 
described in the  Setup Guide.
Status and Error Messages
New  :W ith
 LCD
 panel
 / c
onfirm t
he
 product
 s
pecification
 and d
elete
 unnecessary
 information /
use
 caution
 with t
he
 button
 or
 iconYou can see the printer’s status and error messages on the LCD 
panel. For more information, see...