Epson AcuLaser C4200DN User Manual

Troubleshooting381
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The printout position is not correct
New :vary
 according
 to
 product
 (eg
. Stilt
 /Harrier
 only)
Misalignment of colors
New
 :vary
 according t
o c
olor p
roduct
 ( e
g. Piculet /
Puffin
 only)
Graphics do not print correctly
Cause What to do
The page length and margins may 
be set incorrectly in your 
application. Make sure that you are using the correct 
page length and margin settings in your 
application.
The Paper Size setting may be...

382Troubleshooting
Color Printing Problems
New :C
olor
 product
 only
Cannot print in color
The printout color differs when printed from 
different printers
You may need more memory. Graphics require large amounts of 
memory. Install an appropriate memory 
module. See Memory Module on page 
289.
Cause What to do
Black is selected as the Color setting 
in the printer driver. Change this setting to Color.
The color setting in the application 
you are using is not appropriate for 
color printing. Make sure...

Troubleshooting383
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The color looks different from what you see on 
the computer screen
Print Quality Problems
Dots appear every 30 mm on the printout
Cause What to do
Printed colors do not exactly match 
the colors on your monitor, since 
printers and monitors use different 
color systems: monitors use RGB 
(red, green, and blue), while 
printers typically use CMYK (cyan, 
magenta, yellow, and black). Although it is difficult to match colors 
perfectly, selecting the...

384Troubleshooting
The background is dark or dirty
White dots appear in the printout
Print quality or tone is uneven
New :F or
 color
 product
Cause What to do
You may not be using the correct 
type of paper for your printer. If the surface of your paper is too rough, 
printed characters may appear distorted 
or broken. EPSON Color Laser Paper, or 
smooth, high-quality copier paper is 
recommended for best results. See 
Available paper types on page 410 for 
information on choosing paper.
The paper path...

Troubleshooting385
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Half-tone images print unevenly
New :For c
olor
 product
Toner smudges
New :vary a
ccording
 to
 product
 (eg
. photoconductor
 unit)
 /delete u
nnecessary
 i
nformation
There may be no toner left in the 
toner cartridge. If the message on the LCD panel or in 
EPSON Status Monitor indicates that the 
amount of toner left is low, seeToner 
Cartridge on page 312.
You can also check the remaining toner 
with the following symbols on the Basic 
Settings...

386Troubleshooting
Areas are missing in the printed image
Completely blank pages are output
New :vary  according t
o
 product
 (eg
. photoconductor
 unit
 /MP T
ray) /
delete
 unnecessary i
nformation
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or 
damp environment.
You may not be using the correct 
type of paper for your printer. EPSON Color Laser Paper or smooth, 
high-quality copier paper is 
recommended for best results. See 
Available paper types on page 410...

Troubleshooting387
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The printed image is light or faint
New :For c
olor
 product
The printer may have loaded more 
than one sheet at a time. Remove the paper stack and fan it. Tap it 
on a flat surface to even the edges, then 
reload the paper.
There may be no toner left in the 
toner cartridge. If the message on the LCD panel or in 
EPSON Status Monitor indicates that the 
amount of toner is low, replace the toner 
cartridge. See Toner Cartridge on page 
312.
You can...

388Troubleshooting
The non-printed side of the page is dirty
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
The Toner Save mode may be on. Turn off the Toner Save mode using the  printer driver or the printer’s control panel 
menus. To modify the Toner Save mode 
using the printer driver, select the 
Advanced button in the Basic Setting 
menu, and click the More Settings. 
Deselect the Toner Save check box in the 
More Settings dialog box that...

Troubleshooting389
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Memory Problems
Print quality decreased
Insufficient memory for current task
Insufficient memory to print all copies
Cause What to do
The printer cannot print in the 
required quality level because of 
insufficient memory, and the printer 
lowers the quality automatically so 
that the printer can continue 
printing.Check to see if the printout is acceptable. 
If not, add more memory for a permanent 
solution or lower print quality temporarily 
in...

390Troubleshooting
Paper Handling Problems
Paper does not feed properly
New :i
ncluding
 the i
nformation a
bout
 optional
 c
assette/
 delete
 unnecessary i
nformation
Problems Using Options
To confirm your options are installed correctly, print a status 
sheet. See Printing a Status Sheet on page 267 for details.
Cause What to do
The paper guides are not set 
correctly. Make sure that the paper guides in all the 
paper cassettes and the MP tray are set 
to the correct paper size positions.
The paper...