Epson AcuLaser C3800N User Manual
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Customer Support281 EPSON AcuLaser C3800 Users Guide Appendix A Customer Support Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product. Customer support will be able to help you much more quickly if you give them the following information: ❏Product serial number (The serial number label is usually on the back of the product.) ❏Product model ❏Product software version (Click About, Version Info, or similar button in the product software.) ❏Brand and model of your computer ❏Your computer operating system name and version ❏Names and versions of the software applications you normally use with your product Help for Users in Australia Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information: Your Dealer Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.
Customer Support282 EPSON AcuLaser C3800 Users Guide Internet URL http://www.epson.com.au Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail). Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here. The Helpdesk numbers are: We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required. Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.sg) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk (Phone: (65) 6586 3111) Our HelpDesk team can help you with the following over the phone: ❏Sales enquiries and product information ❏Product usage questions or problem ❏Enquiries on repair service and warranty Phone: 1300 361 054 Fax: (02) 8899 3789
Customer Support283 EPSON AcuLaser C3800 Users Guide Help for Users in Thailand Contact for information, support, and services are: World Wide Web (http://www.epson.co.th) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Hotline (Phone: (66)2-670-0333) Our Hotline team can help you with the following over the phone: ❏Sales enquiries and product information ❏Product usage questions or problem ❏Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information, support, and services are: Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.id) ❏Information on product specifications, drivers for download ❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline (Phone): 84-8-823-9239 Service Center: 80 Truong Dinh Street, District 1, Hochiminh City Vietnam
Customer Support284 EPSON AcuLaser C3800 Users Guide Epson Hotline ❏Sales enquiries and product information ❏Technical support Epson Service Center Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Phone (62) 21-572 4350 Fax (62) 21-572 4357 Jakarta Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 Bandung Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 Surabaya Hitech Mall lt IIB No. 12 Jl. Kusuma Bangsa 116 – 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837 Yogyakarta Hotel Natour Garuda Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478 Medan Wisma HSBC 4th floor Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173 Makassar MTC Karebosi Lt. Ill Kav. P7-8 JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148
Customer Support285 EPSON AcuLaser C3800 Users Guide Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏Product information ❏Answers to Frequently Asked Questions (FAQs) ❏Latest versions of Epson product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers: Help for Users in Malaysia Contacts for information, support, and services are: World Wide Web (http://www.epson.com.my) ❏Information on product specifications, drivers for download ❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Trading (M) Sdn. Bhd. Head Office. Phone: (852) 2827-8911 Fax: (852) 2827-4383 Phone: 603-56288288 Fax: 603-56288388/399
Customer Support286 EPSON AcuLaser C3800 Users Guide Epson Helpdesk ❏Sales enquiries and product information (Infoline) ❏Enquiries on repair services & warranty, product usage and technical support (Techline) Help for Users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. Epson India Head Office - Bangalore: Epson India Regional Offices: Phone: 603-56288222 Phone: 603-56288333 Phone: 30515000 Fax: 30515005/30515078 Mumbai Phone: 28261516-17 Fax: 28257287 Delhi Phone: 26447201/02/03/04/07/09 Fax: 26447205 Chennai Phone: 28203940/41 -- 28218658/59 Fax: 28272463 Kolkata Phone: 22831589/90 Fax: 22831591 Hyderabad Phone: 55331738/39 Fax: 55328633 Cochin Phone: 2357638/2356652 Fax: 2357950
Customer Support287 EPSON AcuLaser C3800 Users Guide Toll Free Telephone Support To learn more about Epson products or to avail service support, please call 1600 440011. This is a toll-free number and can be accessed (9 A.M to 9 P.M) anywhere in the country. Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below: World Wide Web (http://www.epson.com.ph) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Epson Helpdesk (Phone: (63) 2-813-6567) Our Hotline team can help you with the following over the phone: ❏Sales enquiries and product information ❏Product usage questions or problems ❏Enquiries on repair service and warranty Pune Phone: 24335460/90 Ext 214 Fax: 24330881 Ahmedabad Phone: 26407176/77 Fax: 26407347 Phone: (63) 2-813-6567 Fax: (63) 2-813-6545 E-mail: [email protected]
Technical Specifications288 EPSON AcuLaser C3800 Users Guide Appendix B Technical Specifications Paper Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs. Available paper types *1Use recycled paper only under normal temperature and humidity conditions. Poor quality paper may reduce print quality, or cause paper jams and other problems. *2When using extra thick paper, set the Paper Type setting in the printer driver to Extra Thick. Paper type Description Plain paper Weight: 60 to 80 g/m² (Recycled paper is acceptable. *1) Semi-Thick Paper Weight: 81 to 105 g/m² (Recycled paper is acceptable. *1) Envelopes No paste and no tape. No plastic window. (unless specifically designed for laser printers.) Labels The backing sheet should be covered completely, with no gaps between labels. Thick paper Weight: 106 to 163 g/m² Extra thick paper Weight: 164 to 216 g/m² *2 EPSON Color Laser Paper Weight: 82 g/m² EPSON Color Laser TransparenciesWeight: 140 g/m² EPSON Color Laser Coated PaperWeight: 103 g/m² Colored paper Non coated Paper with letterhead Paper and ink of letterheads must be compatible with laser printers.
Technical Specifications289 EPSON AcuLaser C3800 Users Guide Paper that should not be used You cannot use the following paper in this printer. It may cause printer damage, paper jams, and poor print quality: ❏Media meant for other color laser printers, black-and-white laser printers, color copiers, black-and-white copiers, or ink jet printers ❏Previously printed paper by any other color laser printers, black-and-white laser printers, color copiers, black-and-white copiers, ink jet printers, or thermal transfer printers ❏Carbon paper, carbonless paper, thermal-sensitive paper, pressure-sensitive paper, acid paper, or paper that uses high-temperature-sensitive ink (around 190 °C) ❏Labels that peel easily or labels that do not cover the backing sheet completely ❏Coated paper or special surface-colored paper ❏Paper that has binder holes or is perforated ❏Paper that has glue, staples, paper clips, or tape on it ❏Paper that attracts static electricity ❏Moist or damp paper ❏Paper of uneven thickness ❏Overly thick or thin paper ❏Paper that is too smooth or too rough ❏Paper that is different on the front and back ❏Paper that is folded, curled, wavy, or torn ❏Paper of irregular shape, or paper that does not have right angle corners
Technical Specifications290 EPSON AcuLaser C3800 Users Guide Printable area 4-mm minimum margin on all sides. (The printable width should be 207.9 mm or less.) Note: ❏The printable area varies, depending on the emulation mode in use. ❏When using ESC/Page language, there is 5-mm minimum margin on all sides. ❏The print quality may be irregular depending on the paper you use. Print on one or two sheets of paper to check the print quality. Printer General Printing method: Laser beam scanning and dry electrophotographic process Print Quality: 4800 RIT *1 Resolution: 600 × 600 dpi, 1200 × 1200 dpi Continuous printing speed *2: A maximum of 25 pages per minute black and white printing on A4 size paper A maximum of 20 pages per minute color printing on A4 size paper Paper feed: Automatic or manual feed Paper feed alignment: Center alignment for all sizes Input paper supply: MP tray: Up to 150 sheets of plain paper (60~105 g/m²) Up to a 15 mm thick stack of envelopes Up to 75 sheets of transparencies Up to a 15 mm thick stack of labels Standard lower paper cassette: Up to 550 sheets of plain paper (60~105 g/m²) Paper output: For all paper types and size Paper output capacity: Up to 250 sheets of plain paper (60~105 g/m²)