Epson AcuLaser C3800N User Manual

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2. Press the latch on the front cover and open the cover.
3. Gently pull out any sheets of paper.
c
Caution:
Do not touch the transfer belt and light-sensitive drums to avoid damaging them.
4. Gently pull out any sheets of paper on the transfer unit.
c
Caution:
Be careful not to damage the transfer belt.
 
						

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5. Close the front cover.
Paper Jam C2 C1 A
Note:
If the MP tray opens, remove all the paper and then close the MP tray.
1. Remove the optional paper cassette, gently pull out any sheets of paper, and reinstall 
the paper cassette.
 
						

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2. Remove the standard paper cassette, gently pull out any sheets of paper, and reinstall 
the paper cassette.
3. Press the latch on the front cover and open the cover.
4. Close the front cover.
 
						

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Paper Jam A B
Note:
If the MP tray opens, remove all the paper and then close the MP tray.
1. Press the latch on the front cover and open the cover.
2. Gently pull out any sheets of paper on the transfer unit.
c
Caution:
❏Be careful not to damage the transfer belt.
❏Do not touch the transfer belt and light-sensitive drums to avoid damaging them.
 
						

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3. Raise the outer green knobs on the fuser unit to open the paper path.
w
Warning:
Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or 
the surrounding areas. If the printer has been in use, the fuser and the surrounding areas 
may be very hot. If you must touch one of these areas, wait 30 minutes to allow the heat 
to subside before doing so.
4. Gently pull out any sheets of paper straight towards you.
5. Raise the fuser paper guide on the fuser unit and pull out any sheets of paper.
 
						

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6. Lower the outer green knobs on the fuser unit to close the paper path.
7. Close the front cover.
 
						

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Paper Jam A D
Note:
If the MP tray opens, remove all the paper and then close the MP tray.
1. Press the latch on the front cover and open the cover.
2. Pull up the blue tabs on both sides of the transfer unit, then raise the transfer unit and 
set it against the printer.
c
Caution:
Do not touch the transfer belt on the transfer unit to avoid damaging it.
 
						

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3. Gently pull out any sheets of paper under the transfer unit.
4. Pull down the transfer unit and lock it.
5. Close the front cover.
 
						

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EPSON AcuLaser C3800 Users Guide
Printing a Status Sheet
To confirm the current status of the printer, and that the options are installed correctly, print 
a status sheet using the printer’s control panel or the printer driver.
To print a status sheet from the printer’s control panel, see Printing a Status Sheet on 
page 205.
To print a status sheet from the printer driver, for Windows, see Printing a status sheet on 
page 72, or for Macintosh, see Printing a status sheet on page 132.
Operational Problems
The Ready light does not turn on
The printer does not print (Ready light off)
Cause What to do
The power cord may not be properly 
plugged into the electrical outlet.Turn off the printer, check the power cord connections 
between the printer and the electrical outlet, then turn 
the printer back on.
The electrical outlet may be controlled by 
an outside switch or an automatic timer.Make sure that the switch is turned on or plug another 
electrical device into the outlet to check whether the 
outlet is operating properly.
Cause What to do
The printer is offline. Press the NStart/Stop button once to switch the 
printer to ready status.
Some error may have occurred.  Check the LCD panel to see if an error message 
appears.
 
						

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The Ready light is on but nothing prints
The optional product is not available
The amount of a toner remaining is not updated (For Windows users 
only)
Cause What to do
Your computer may not be properly 
connected to the printer.Perform the procedure illustrated in the Setup Guide.
The interface cable may not be plugged in 
securely.Check both ends of the interface cable between 
the printer and the computer.
You may not be using the correct interface 
cable.If you are using the USB interface, use a Revision 2.0 
cable.
Your application software is not properly set 
up for your printer.Make sure that the printer is selected in your 
application software.
Your computer system’s memory is too small 
to handle the volume of data in your 
document.Try reducing the image resolution of your document 
in the application software, or install more memory in 
your computer if you can.
Cause What to do
For Windows users, EPSON Status Monitor is 
not installed.
For Macintosh users, you do not re-register the 
printer.For Windows users:
You have to install EPSON Status Monitor, or make 
settings manually in the printer driver. See Making 
Optional Settings on page 71.
For Macintosh users:
When you have attached or removed printer 
options, you need to delete the printer using Print 
Setup Utility (for Mac OS X 10.3 and 10.4), Print Center 
(for Mac OS X 10.2 or below), or Chooser (for Mac 
OS 9), and then re-register the printer.
For Mac OS X, start EPSON Status Monitor before 
re-registering the printer.
Cause What to do
The interval between updating information 
for the consumables is too long.Press the Get Information Now button on the 
Consumable Info Settings dialog box. You can also 
change the interval for updating information about 
the consumables on the Consumable Info Settings 
dialog box.