DELL 2145cn User Manual

							Troubleshooting | 71
File Name ExistThe file name you 
have entered already 
exists.Enter a different file 
name.
File Name 
Over LimitThe file names you 
can use are from 
doc001 to doc999. 
However, all file 
names are used 
already.Delete unnecessary 
files.
Fuser Fan 
LockedThere is a problem in 
the cooling fan of the 
printer.Open and then close the 
front cover.
Global Address 
Not FoundWhen the device is 
unable to locate the 
given address of the 
Global server.Check the search ID.
Global Query 
Size ExceededThis is an error 
message and displays 
when the global query 
size has been 
exceeded.There are too many 
search results. Refine 
your search by entering 
more letters.
Contact a LDAP server 
administrator.
Global Server 
Auth Failed When there is a 
authentication fail 
while connecting to 
the global server this 
message displays.Check the authentication 
account and password.
Global Server 
Not ConfiguredWhen no global server 
is configured, this 
message displays.Check the LDAP server 
configuration settings. 
Global Server 
Not FoundWhen the device is 
unable to find the 
Global server.Check the LDAP server 
address, The LDAP 
server address is 
incorrect, or the server 
has failed.
Global Server 
Query TimeoutNetwork Information 
Center (NIC) failed to 
get the proper 
response from the 
LDAP server within 
specified time.Check the LDAP server 
setting, LDAP server 
setting is incorrect.
Global Server
Comm ErrorThis error message 
displays when there is 
a communication error 
between the global 
server and the device.Try again.
Contact a LDAP Server 
administrator.
Group Not
Available You have tried to 
select a group location 
number where only a 
single location 
number can be used, 
such as when adding 
locations for a Multiple 
Send operation.Use a speed dial number 
or dial a number 
manually using the 
number keypad.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
Install 
[xxx]The corresponding 
part of the printer is 
not installed.Install the part into your 
printer.
Invalid 
[xxx]The color part of the 
printer is not for your 
printer.Install the a Dell-genuine 
part designed for your 
printer.
Install Toner
TThe color toner 
cartridge is not 
installed.Install the color toner 
cartridge.
Invalid Toner
TThe color toner 
cartridge you have 
installed is not for your 
printer.Install the a Dell-genuine 
color toner cartridge 
designed for your 
printer.
Invalid Server 
AddressThe server address 
you have entered is 
invalid.Enter the correct server 
address.
IP ConflictThe network IP 
address you have set 
is being used by 
someone else.Check the IP address 
and reset it if necessary.  
See Setting up the 
network on page 17.
Line Busy The receiving fax 
printer did not answer 
or the line is already 
engaged.Try again after a few 
minutes.
Low PowerThe printer is in the 
previous stage of the 
power save mode.When data is received, it 
switches to on-line 
automatically.
Mail Exceeds
Server SupportThe mail size is larger 
than the supported 
size by SMTP server.Divide your mail or 
reduce the resolution.
Main Motor
LockedThere is a problem in 
the main motor.Open and then close the 
front cover.
Load Manually
Press Start KeyThe multi-purpose 
tray is empty in 
manual feed mode.Load paper in the multi-
purpose tray. See 
Loading paper in the 
multi-purpose tray on 
page 28.
Memory Full The memory is full. Delete unnecessary fax 
jobs and retransmit after 
more memory becomes 
available. Alternatively, 
split the transmission 
into more than one 
operation.
MP Tray 
Paper Jam 0Paper has jammed in 
the feeding area of the 
multi-purpose tray.Clear the jam. See In 
the paper feed area on 
page 65.
Network ErrorThere is a problem 
with the network.Contact your network 
administrator.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
 
						

							72 | Troubleshooting
Not AssignedThe speed button or 
speed dial number 
you tried to use has 
no number assigned 
to it.Enter the number 
manually using the 
number keypad or store 
the number or address.
Not Available
Try Again LaterCan not perform the 
task immediately 
because too many 
tasks are running at 
once. Try again when current 
task is completed. 
NonDELL Toner
TThe color toner 
cartridge which the 
arrow indicates is not 
a Dell-genuine 
cartridge.
Press OK to toggle 
the message to Stop 
or Continue.
W Stop X You can select either 
Stop or Continue with 
the left/right arrow.
If you select Stop by 
pressing OK on the 
control panel, the printer 
stops printing. If you 
select Continue, the 
printer keeps printing, 
but the quality cannot be 
guaranteed. 
 If you do not select any, 
the printer will work as 
Stop is selected. 
Replace the 
corresponding toner 
cartridge with a Dell-
genuine cartridge (see 
Replacing the toner 
cartridge on page 59).
One Page is 
Too LargeSingle page data 
exceeds the 
configured mail size.Reduce the resolution 
and try again.
Operation 
Not Assigned You are in the Add 
Page/Cancel Job 
operation, but there 
are no jobs stored.Check the display to see 
if there are any 
scheduled jobs.
Out-Bin FullThe output tray of the 
printer is full of paper.Remove paper.
Paper Jam 0
Open/Close DoorPaper has jammed in 
the feeding area of the 
tray.Clear the jam (see In 
the paper feed area on 
page 65).
Paper Jam 1
Open/Close DoorPaper has jammed 
inside the printer.Clear the jam (see In 
the fuser unit area on 
page 67).
Paper Jam 2
Check InsideSpecial print media 
has jammed in the 
paper exit area.Clear the jam (see In 
the paper exit area on 
page 68).
Power FailurePower has turned off 
then on and the 
printer’s memory has 
not been back up.The job which you were 
trying to do before the 
power failure must be 
completely re-done.
Remove Paper
in Rear CoverPaper has jammed in 
the paper rear cover 
area.Clear the jam (see In 
the paper exit area on 
page 68).
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
Refilled Toner
TThe toner cartridge 
you have installed is 
not genuine or refilled.The print quality may get 
poor if the refilled toner 
cartridge is installed, 
since its characteristics 
may significantly differ 
from the genuine. 
We recommend Dell-
genuine color toner 
cartridge.
Replace Toner
TThis message 
appears between 
Toner Empty and 
Toner Low status.Replace the toner 
cartridge with a new one. 
See Replacing the toner 
cartridge on page 59.
Replace 
[xxx]The life of the part 
expires totally.Replace the part with a 
new one. Call for 
service.
Replace 
[xxx] SoonThe life of the part 
expires soon.See Checking 
replaceables on 
page 62 and call for 
service.
Retry Redial?  The printer is waiting 
for a specified time 
interval to redial a 
previously busy 
station.You can press OK to 
immediately redial, or 
Stop/Clear () to 
cancel the redial 
operation.
Reverse Jam 0
Check InsidePaper has jammed in 
the paper fuser area 
and In the cover of 
reverse unit area.Clear the jam (see In 
the paper exit area on 
page 68).
Reverse Jam 1 
Check InsidePaper has jammed In 
the cover of reverse 
unit area or in the rear 
cover.Clear the jam (see In 
the fuser unit area on 
page 67).
Scanner lockedThe scanner module 
is lockedUnlock the scanner and 
press Stop/Clear ().
Self Diagnostics 
TemperatureThe engine in your 
printer is checking 
problems detected. Wait a few minutes.
Self Diagnostics
LSUThe LSU (Laser 
Scanning Unit) in your 
printer is checking 
problems detected. Wait a few minutes.
Send Error
(AUTH)There is a problem in 
SMTP authentication.Configure the 
authentication setting.
Send Error
(DNS)There is a problem in 
DNS.Configure the DNS 
setting.
Send Error
(POP3)There is a problem in 
POP3.Configure the POP3 
setting.
Send Error
(SMTP)There is a problem in 
SMTP.Change to the available 
server.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
 
						

							Troubleshooting | 73
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
corrected. If the problem persists, call for service.
Paper feeding 
Send Error
(Wrong Config)There is a problem on 
the network interface 
card.Configure your network 
interface card correctly.
Toner Empty
TThe color toner 
cartridge has run out. 
The printer stops 
printing.
Press OK to toggle 
the message to Stop, 
Continue or Black 
Only.
W Stop X 
If the black 
toner cartridge 
is empty, 
Black Only 
message does 
not appear.You can select the 
option among Stop, 
Continue or Black Only 
with the left/right arrow. 
If you select Stop by 
pressing OK on the 
control panel, the printer 
stops printing. If you 
select Continue, the 
printer keeps printing, 
but the quality cannot be 
guaranteed. 
If you select Black Only, 
the printer prints the data 
in black. In this case, the 
mono printing feature is 
preset in the printer 
properties.
When you copy, the 
Black Start button will 
be activated only with 
this condition.
If you do not select any, 
the printer will work as 
Stop is selected.
Replace the color toner 
cartridge with a new one  
(see Replacing the 
toner cartridge on 
page 59).
Toner Exhausted
TThe lifespan of the 
color toner cartridge 
which the arrow 
indicates is reached.This message appears 
when the toner is 
completely empty, and 
your printer stops 
printing. Replace the 
corresponding toner 
cartridge with a Dell-
genuine cartridge (see 
Replacing the toner 
cartridge on page 59).
Toner Low
TThe corresponding 
color toner cartridge is 
almost empty.
If you do not 
want this 
message to 
appear,  see 
Using toner 
low alert on 
page 56.Take out the toner 
cartridge and thoroughly 
shake it. By doing this, 
you can temporarily 
reestablish printing 
operations.
Tray 2 
Paper jam 0Paper has jammed In 
the paper feed area.Clear the jam (see In 
the paper feed area on 
page 65).
Updating Data
Please Wait...This message 
appears when there is 
a change in the 
system setting or 
when you back up a 
data.Do not turn the power off 
when this message is 
showing. Changes may 
not be saved and datas 
can be lost.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
CONDITIONSUGGESTED SOLUTIONS
Paper is jammed 
during printing.Clear the paper jam (see Tips for avoiding paper 
jams on page 63).
Paper sticks 
together.• Ensure there is not too much paper in the tray. 
The tray can hold up to 250 sheets of paper, 
depending on the thickness of your paper.
• Ensure that you are using the correct type of 
paper (see Setting the paper size and type on 
page 30).
• Remove paper from the tray and flex or fan the 
paper.
• Humid conditions may cause some paper to 
stick together.
Multiple sheets of 
paper do not feed.• Different types of paper may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam, 
clear the paper jam (see Tips for avoiding 
paper jams on page 63).
Paper does not feed 
into the printer.• Remove any obstructions from inside the 
printer.
• Paper has not been loaded correctly. Remove 
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove 
excess paper from the tray.
• The paper is too thick. Use only paper that 
meets the specifications required by the printer 
(see Selecting print media on page 24).
• If an original does not feed into the printer, the 
DADF rubber pad may require to be replaced 
(see Replacing the DADF rubber pad on 
page 62).
The paper keeps 
jamming.• There is too much paper in the tray. Remove 
excess paper from the tray. If you are printing 
on special materials, use the 
multi-purpose tray.
• An incorrect type of paper is being used. Use 
only paper that meets the specifications 
required by the printer (see Selecting print 
media on page 24).
• There may be debris inside the printer. Open 
the front cover and remove the debris.
• If an original does not feed into the printer, the 
DADF rubber pad may require to be replaced 
(see Replacing the DADF rubber pad on 
page 62).
Envelopes skew or 
fail to feed correctly.Ensure the paper guides are against both sides of 
the envelopes.
 
						

							74 | Troubleshooting
Printing problems
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
The printer does 
not print.The printer is not 
receiving power.Check the power cord 
connections. Check the 
power switch and the power 
source.
The printer is not 
selected as the 
default printer.Select Dell 2145cn Color 
Laser MFP as your default 
printer in your Windows.
Check the printer for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam 
(see Clearing paper jams on page 64).
• No paper is loaded. Load paper (see Loading 
paper on page 27).
• The toner cartridge is not installed. Install the 
toner cartridge.
• If a system error occurs, contact your service 
representative.
The connection 
cable between the 
computer and the 
printer is not 
connected properly.Disconnect the printer cable 
and reconnect it.
The connection 
cable between the 
computer and the 
printer is defective.If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.
The port setting is 
incorrect.Check the Windows printer 
setting to ensure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, ensure 
that the printer is attached to 
the correct one.
The printer may be 
configured 
incorrectly. Check the printer properties 
to ensure that all of the print 
settings are correct. 
The printer driver 
may be incorrectly 
installed.Reinstall the printer software. 
See the Software section.
The printer is 
malfunctioning.Check the display message 
on the control panel to see if 
the printer is indicating a 
system error.
The document size 
is so big that the 
hard disk space of 
the computer is not 
enough to access 
the print job.Get more hard disk space 
and print the document 
again.
The printer 
selects print 
materials from 
the wrong paper 
source.The paper source 
selection in the 
printer properties 
may be incorrect.For many software 
applications, the paper 
source selection is found 
under the Thin Paper tab 
within the printer properties. 
Select the correct paper 
source. See the printer driver 
help screen.
A print job is 
extremely slow.The job may be very 
complex.Reduce the complexity of the 
page or try adjusting the print 
quality settings.
Half the page is 
blank.The page orientation 
setting may be 
incorrect.Change the page orientation 
in your application. See the 
printer driver help screen.
The paper size and 
the paper size 
settings do not 
match.Ensure that the paper size in 
the printer driver settings 
matches the paper in the 
tray.
Or, ensure that the paper 
size in the printer driver 
settings matches the paper 
selection in the software 
application settings you use.
The printer 
prints, but the 
text is wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.Disconnect the printer cable 
and reconnect. Try a print job 
that you have already printed 
successfully. If possible, 
attach the cable and the 
printer to another computer 
and try a print job that you 
know works. Finally, try a 
new printer cable.
The wrong printer 
driver was selected.Check the application’s 
printer selection menu to 
ensure that your printer is 
selected.
The software 
application is 
malfunctioning.Try printing a job from 
another application.
The operating 
system is 
malfunctioning.Exit Windows and reboot the 
computer. Turn the printer off 
and then back on again.
Pages print, but 
are blank.The toner cartridge 
is defective or out of 
toner.Redistribute the toner, if 
necessary (see 
Redistributing toner on 
page 58).
If necessary, replace the 
toner cartridge.
The file may have 
blank pages.Check the file to ensure that 
it does not contain blank 
pages.
Some parts, such as 
the controller or the 
board, may be 
defective.Contact a service 
representative.
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
 
						

							Troubleshooting | 75
Printing quality problems
If the inside of the printer is dirty or paper has been loaded improperly, you 
may notice a reduction in print quality. See the table below to clear the 
problem.
The printer does 
not print PDF file 
correctly. Some 
parts of 
graphics, text, or 
illustrations are 
missing.Incompatibility 
between the PDF 
file and the Acrobat 
products.Printing the PDF file as an 
image may solve this 
problem. Turn on Print As 
Image from the Acrobat 
printing options.
It will take longer to 
print when you print a 
PDF file as an image.
The print quality 
of photos is not 
good. Images 
are not clear.The resolution of the 
photo is very low. Reduce the photo size. If you 
increase the photo size in the 
software application, the 
resolution will be reduced. 
The printer 
prints, but the 
text is wrong, 
garbled, or 
incomplete.If you are under the 
DOS environment, 
the font setting for 
your printer may be 
set incorrectly.Suggested solutions: Change 
the font setting (see 
Changing the font 
setting on page 22).
Before printing, 
the printer emits 
vapor near the 
output tray.Using damp paper 
can cause vapor 
during printing.This is not a problem. Just 
keep printing.
The printer does 
not print special 
sized paper 
such as a billing 
paper.Paper size and 
paper size setting do 
not match.Set the correct paper size in 
the Custom in the Paper tab 
in the printer propeties. See 
Software section.
CONDITIONSUGGESTED SOLUTIONS
Light or faded printIf a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able 
to temporarily extend the toner cartridge 
life. See Replacing the toner cartridge on 
page 59. If this does not improve the print 
quality, install a new toner cartridge.
• The paper may not meet paper 
specifications; for example, the paper is too 
moist or too rough. See Selecting print 
media on page 24.
• If the entire page is light, the print 
resolution setting is too low. Adjust the print 
resolution. See the help screen of the 
printer driver.
• A combination of faded or smeared defects 
may indicate that the toner cartridge needs 
cleaning.
• The surface of the LSU part inside the 
printer may be dirty. See Cleaning the 
inside on page 56.
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
Toner specks• The paper may not meet specifications; for 
example, the paper is too moist or too 
rough. See Selecting print media on 
page 24.
• The paper path may need cleaning. See 
Cleaning the inside on page 56.
DropoutsIf faded areas, generally rounded, occur 
randomly on the page:
• A single sheet of paper may be defective. 
Try reprinting the job.
• The moisture content of the paper is 
uneven or the paper has moist spots on its 
surface. Try a different brand of paper. See 
Selecting print media on page 24.
• The paper lot is bad. The manufacturing 
processes can cause some areas to reject 
toner. Try a different kind or brand of 
paper.
• Change the printer option and try again. Go 
to printer properties, click Paper tab, and 
set type to Thick Paper. Refer to the 
Software section for details.
If these steps do not correct the problem, 
contact a service representative.
White Spots White spots appear on the page:
• The paper is too rough and a lot of dirt from 
the paper falls to the inner devices within 
the printer, which means the transfer belt 
may be dirty. Clean the inside of your 
printer. Contact a service representative.
• The paper path may need cleaning. 
Contact a service representative.
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the toner cartridge has 
probably been scratched. Remove the 
toner cartridge and install a new one. See 
Replacing the toner cartridge on page 59.
If white vertical streaks appear on the page:
• The surface of the LSU part inside the 
printer may be dirty. See Cleaning the 
inside on page 56.
If vertical streaks appear on the page:
• The surface of the scanner glass and its 
white sheet may be dirty. Clean these unit.  
See Cleaning the scan unit on page 58. If 
this problem persists, contact a service 
representative.
CONDITIONSUGGESTED SOLUTIONS
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							76 | Troubleshooting
Color or Black 
backgroundIf the amount of background shading becomes 
unacceptable:
• Change to a lighter weight paper. See 
Selecting print media on page 24.
• Check the printer’s environment: very dry 
(low humidity) or high humidity (higher than 
80% RH) conditions can increase the 
amount of background shading.
• Remove the old toner cartridge and install 
a new one. See Replacing the toner 
cartridge on page 59.
Toner smear• Clean the inside of the printer. See 
Cleaning the inside on page 56.
• Check the paper type and quality. See 
Selecting print media on page 24.
• Remove the toner cartridge and install a 
new one. See Replacing the toner 
cartridge on page 59.
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side 
of the page at even intervals:
• The toner cartridge may be damaged. If a 
repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge. After the printout, if you still have 
the same problems, remove the toner 
cartridge and install a new one. See 
Replacing the toner cartridge on page 59.
• Parts of the printer may have toner on 
them. If the defects occur on the back of 
the page, the problem will likely correct 
itself after a few more pages.
• The fusing assembly may be damaged. 
Contact a service representative.
Background scatterBackground scatter results from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing 
with a different batch of paper. Do not open 
packages of paper until necessary so that 
the paper does not absorb too much 
moisture.
• If background scatter occurs on an 
envelope, change the printing layout to 
avoid printing over areas that have 
overlapping seams on the reverse side. 
Printing on seams can cause problems.
• If background scatter covers the entire 
surface area of a printed page, adjust the 
print resolution through your software 
application or the printer properties.
CONDITIONSUGGESTED SOLUTIONS
A
Misformed 
characters• If characters are improperly formed and 
producing hollow images, the paper stock 
may be too slick. Try a different paper. See 
Selecting print media on page 24.
• If characters are improperly formed and 
producing a wavy effect, the scanner unit 
may need service. For service, contact a 
service representative.
Page skew• Ensure that the paper is loaded properly.
• Check the paper type and quality. See 
Selecting print media on page 24.
• Ensure that the paper or other material is 
loaded correctly and the guides are not too 
tight or too loose against the paper stack.
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high 
temperature and humidity can cause paper 
curl. See Selecting print media on 
page 24.
• Turn over the stack of paper in the tray. Also 
try rotating the paper 180° in the tray.
Wrinkles or creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See 
Selecting print media on page 24.
• Turn over the stack of paper in the tray. Also 
try rotating the paper 180° in the tray.
Back of printouts 
are dirty• Check for leaking toner. Clean the inside of 
the printer. See Cleaning the inside on 
page 56.
CONDITIONSUGGESTED SOLUTIONS
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							Troubleshooting | 77
Copying problems
Solid Color or 
Black pages• The toner cartridge may not be installed 
properly. Remove the cartridge and reinsert 
it.
• The toner cartridge may be defective and 
need replacing. Remove the toner cartridge 
and install a new one. See Replacing the 
toner cartridge on page 59.
• The printer may require repair. Contact a 
service representative.
Loose toner• Clean the inside of the printer. See 
Cleaning the inside on page 56.
• Check the paper type and quality. See 
Selecting print media on page 24.
• Remove the toner cartridge and install a 
new one. See Replacing the toner 
cartridge on page 59.
• If the problem persists, the printer may 
require repair. Contact a service 
representative.
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another 
type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 
• You may be printing on the wrong surface 
of the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper 
specifications. See Selecting print 
media on page 24.
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed 
improperly. Remove the cartridge and 
reinsert it.
• The toner cartridge may be defective. 
Remove the toner cartridge and install a 
new one. See Replacing the toner 
cartridge on page 59.
• If the problem persists, the printer may 
require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not 
feed into the printer:
• Turn over the stack of paper in the tray. 
Also try rotating the paper 180° in the tray. 
• Change the printer option and try again. Go 
to printer properties, click Paper tab, and 
set type to Thin Paper. Refer to the 
Software section for details.
CONDITIONSUGGESTED SOLUTIONS
A
A
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An unknown image 
repetitively appears 
on a next few 
sheets or loose 
toner, light print, or 
contamination 
occurs.Your printer is probably being used at an 
altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality 
such as loose toner or light imaging. You can 
set this option through 
Start → Programs → 
DELL → DELL Printers → your printer driver 
name → Printer Settings Utility. See Altitude 
adjustment on page 20. 
CONDITIONSUGGESTED SOLUTIONS
Copies are too light 
or too dark.Use Darkness () to darken or lighten the 
background of the copies.
Smears, lines, 
marks, or spots 
appears on copies.• If defects are on the original, press 
Darkness () to lighten the background of 
your copies.
• If no defects are on the original, clean the 
scan unit. See Cleaning the scan unit on 
page 58.
Copy image is 
skewed.• Ensure that the original is face down on the 
scanner glass or face up in the DADF.
• Check that the copy paper is loaded 
correctly.
Blank copies print 
out.Ensure that the original is face down on the 
scanner glass or face up in the DADF.
Image rubs off the 
copy easily.• Replace the paper in the tray with paper 
from a new package.
• In high humidity areas, do not leave paper 
in the printer for extended periods of time.
Frequent copy paper 
jams occur.• Fan the stack of paper, then turn it over in 
the tray. Replace the paper in the tray with 
a fresh supply. Check/adjust the paper 
guides, if necessary.
• Ensure that the paper is the proper paper 
weight. 75 g/m
2 (20 lb bond) paper is 
recommended.
• Check for copy paper or pieces of copy 
paper remaining in the printer after a paper 
jam has been cleared.
Toner cartridge 
produces fewer 
copies than expected 
before running out of 
toner.• Your originals may contain pictures, solids, 
or heavy lines. For example, your originals 
may be forms, newsletters, books, or other 
documents that use more toner. 
• The printer may be turned on and off 
frequently. 
• The scanner lid may be left open while 
copies are being made.
CONDITIONSUGGESTED SOLUTIONS
 
						

							78 | Troubleshooting
Scanning problems Dell Scan Manager problems
Fax problems
CONDITIONSUGGESTED SOLUTIONS
The scanner does 
not work.• Ensure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the DADF.
• There may not be enough available memory 
to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is connected 
properly.
• Ensure that the USB cable is not defective. 
Switch the cable with a known good cable. If 
necessary, replace the cable.
• Check that the scanner is configured 
correctly. Check scan setting in the 
SmarThru Configuration or the application 
you want to use to make certain that the 
scanner job is being sent to the correct port.
The unit scans very 
slowly.• Check if the printer is printing received data. 
If so, scan the document after the received 
data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode 
because of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It 
will help to increase the speed. For details 
about how to set BIOS, refer to your 
computer user’s guide.
Message appears on 
your computer 
screen:
• “Device cannot be 
set to the H/W 
mode you want.”
• “Port is being used 
by another 
program.”
• “Port is Disabled.
• “Scanner is busy 
receiving or 
printing data. 
When the current 
job is completed, 
try again.”
• “Invalid handle.”
• “Scanning has 
failed.”• There may be a copying or printing job in 
progress. When that job is complete, try your 
job again.
• The Selected port is currently being used. 
Restart your computer and try again.
• The printer cable may be improperly 
connected or the power may be off.
• The scanner driver is not installed or the 
operating environment is not set up properly.
• Ensure that the printer is properly connected 
and the power is on, Then restart your 
computer.
• The USB cable may be improperly 
connected or the power may be off.
CONDITIONSUGGESTED SOLUTIONS
I cannot use the Dell 
Scan Manager.Check your operating system. Supporting 
operating systems are Windows 2000/XP/
2003/2008/Vista.
CONDITIONSUGGESTED SOLUTIONS
The printer is not 
working, there is no 
display and the 
buttons are not 
working.• Unplug the power cord and plug it in again. 
• Ensure that there is power to the electrical 
outlet.
No dial tone sounds.• Check that the phone line is connected 
properly.
• Check that the phone socket in the wall is 
working by plugging in another phone.
The numbers stored 
in memory do not 
dial correctly.Ensure that the numbers are stored in memory 
correctly. Print a Phone Book list, referring to  
see Printing Address Book on page 51.
The original does not 
feed into the printer.• Ensure that the paper is not wrinkled and 
you are putting it in correctly. Check that the 
original is the right size, not too thick or thin 
• Ensure that the DADF is firmly closed.
• The ADF rubber pad may need to be 
replaced. See Replacing the DADF rubber 
pad on page 62.
Faxes are not 
received 
automatically.• The receiving mode should be set to Fax.
• Ensure that there is paper in the tray.
• Check to see if the display shows any error 
message. If it does, clear the problem.
The printer does not 
send.• Ensure that the original is loaded in the 
DADF or on the scanner glass. 
•Sending should show up on the display. 
• Check the fax printer you are sending to, to 
see if it can receive your fax.
The incoming fax has 
blank spaces or is of 
poor-quality.• The fax printer sending you the fax may be 
faulty. 
• A noisy phone line can cause line errors. 
• Check your printer by making a copy. 
• The toner cartridge may be empty. Replace 
the toner cartridge, referring to page 59. 
Some of the words 
on an incoming fax 
are stretched.The fax printer sending you the fax had a 
temporary document jam. 
There are lines on 
the originals you 
send.Check your scan unit for marks and clean it. 
See Cleaning the scan unit on page 58.
 
						

							Troubleshooting | 79
Common PostScript problems
The following situations are PS language specific and may occur when 
several printer languages are being used.
Common Windows problems
The printer dials a 
number, but a 
connection with the 
other fax printer fails.The other fax printer may be turned off, out of 
paper, or cannot answer incoming calls. Speak 
with the other printer operator and ask her/him 
to sort out the problem.
Faxes do not store in 
memory. There may not be enough memory space to 
store the fax. If the display shows the Memory 
Full message, delete from memory any faxes 
you no longer need and then try again to store 
the fax.
Blank areas appear 
at the bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top.You may have chosen the wrong paper 
settings in the user option setting. For details 
about paper settings. See Selecting print 
media on page 24.
To receive a printed or screen-displayed message when PostScript 
errors occur, open the Print Options window and click the desired 
selection next to the PostScript errors section
PROBLEMPOSSIBLE 
CAUSESOLUTION
PostScript file 
cannot be 
printed.The PostScript 
driver may not be 
installed correctly.• Install the PostScript 
driver, referring to 
Software section.
• Print a configuration page 
and verify that the PS 
version is available for 
printing.
• If the problem persists, 
contact a service 
representative.
“Limit Check 
Error” message 
appears.The print job was 
too complex.You might need to reduce the 
complexity of the page or 
install more memory.
A PostScript 
error page prints.The print job may 
not be PostScript.Ensure that the print job is a 
PostScript job. Check to see 
whether the software 
application expected a setup 
or PostScript header file to be 
sent to the printer.
The optional tray 
is not selected in 
the driver.The printer driver 
has not been 
configured to 
recognize the 
optional tray.Open the PostScript driver 
properties, select the Device 
Settings tab, and set the Tray 
option of the Installable 
Options section to Installed.
CONDITIONSUGGESTED SOLUTIONS
When printing a 
document in 
Macintosh with 
Acrobat 
Reader 6.0 or 
higher, colors 
print incorrectly.The resolution 
setting in the 
printer driver may 
not be matched 
with the one in 
Acrobat Reader.Ensure that the resolution 
setting in your printer driver 
matches the one in Acrobat 
Reader.
CONDITIONSUGGESTED SOLUTIONS
“File in Use” 
message appears 
during installation.Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“General Protection 
Fault”, “Exception 
OE”, “Spool32”, or 
“Illegal Operation” 
messages appear.Close all other applications, reboot Windows 
and try printing again.
“Fail To Print”, “A 
printer timeout error 
occurred.” messages 
appear.These messages may appear during printing. 
Just keep waiting until the printer finishes 
printing. If the message appears in ready mode 
or after printing has been completed, check the 
connection and/or whether an error has 
occurred.
Refer to the Microsoft Windows documentation that came with your 
computer for further information on Windows error messages.
PROBLEMPOSSIBLE 
CAUSESOLUTION
 
						

							80 | Troubleshooting
Common Linux problems
CONDITIONSUGGESTED SOLUTIONS
The printer does not 
print.• Check if the printer driver is installed in your 
system. Open Unified Driver configurator 
and switch to the Printers tab in Printers 
configuration window to look at the list of 
available printers. Ensure that your printer is 
displayed on the list. If not, invoke Add new 
printer wizard to set up your device.
• Check if the printer is started. Open Printers 
configuration and select your printer on the 
printers list. Look at the description in the 
Selected printer pane. If its status contains 
“(stopped)” string,  press the Start button. 
After that normal operation of the printer 
should be restored. The “stopped” status 
might be activated when some problems in 
printing occurred. For instance, this could be 
an attempt to print document when port is 
claimed by a scanning application.
• Check if the port is not busy. Since functional 
components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous access of different 
“consumer” application to the same port is 
possible. To avoid possible conflicts, only 
one of them at a time is allowed to gain 
control over the device. The other 
“consumer” will encounter “device busy” 
response. You should open ports 
configuration and select the port assigned to 
your printer. In the Selected port pane you 
can see if the port is occupied by some other 
application. If this is the case, you should 
wait for completion of the current job or 
should press Release port button, if you are 
sure that the present owner is not functioning 
properly.
• Check if your application has special print 
option such as “-oraw”. If “-oraw” is specified 
in the command line parameter then remove 
it to print properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit command 
line parameter in the command item.
• The CUPS (Common Unix Printing System) 
version distributed with SuSE Linux 9.2 
(cups-1.1.21) has a problem with ipp 
(Internet Printing Protocol) printing.Use the 
socket printing instead of ipp or install later 
version of CUPS (cups-1.1.22 or higher).
Some color images 
come out all black.This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.05) when the base color 
space of the document is indexed color space 
and it is converted through CIE color space. 
Because Postscript uses CIE color space for 
Color Matching System, you should upgrade 
Ghostscript on your system to at least GNU 
Ghostscript version 7.06 or later. You can find 
recent Ghostscript versions at 
www.ghostscript.com.
Some color images 
come out in 
unexpected color.This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.xx) when the base color 
space of the document is indexed RGB color 
space and it is converted through CIE color 
space. Because Postscript uses CIE color 
space for Color Matching System, you should 
upgrade Ghostscript on your system to at least 
GNU Ghostscript version 8.xx or later. You can 
find recent Ghostscript versions at 
www.ghostscript.com.
The printer does not 
print whole pages 
and its output is half 
page printed.It is a known problem that occurs when a color 
printer is used on version 8.51 or earlier of 
Ghostscript, 64-bit Linux OS, and reported to 
bugs.ghostscript.com as Ghostscript Bug 
688252.
The problem is solved in AFPL Ghostscript v. 
8.52 or above. Download the latest version of 
AFPL Ghostscript from http://sourceforge.net/
projects/ghostscript/ and install it to solve this 
problem.
I cannot scan via 
Gimp Front-end.• Check if Gimp Front-end has “Xsane: Device 
dialog.” on the “Acquire” menu. If not, you 
should install Xsane plug-in for Gimp on the 
your computer. You can find Xsane plug-in 
package for Gimp on Linux distribution CD or 
Gimp home page. For the detail information, 
refer to the Help for Linux distribution CD or 
Gimp Front-end application. 
If you wish to use other kind of scan application, 
refer to the Help for application.
I encounter error 
“Cannot open port 
device file” when 
printing a document.Avoid changing print job parameters (via LPR 
GUI, for example) while a print job is in 
progress. Known versions of CUPS server 
break the print job whenever print options are 
changed and then try to restart the job from the 
beginning. Since Unified Linux Driver locks port 
while printing, the abrupt termination of the 
driver keeps the port locked and therefore 
unavailable for subsequent print jobs. If this 
situation occurred, try to release the port. 
CONDITIONSUGGESTED SOLUTIONS