DELL 2145cn User Manual

							Maintenance | 61
REPLACING THE PAPER TRANSFER BELT
The life of the paper transfer belt is approximately 50,000 black and color 
pages. After the life span of the paper transfer belt is complete, you have to 
replace it.
• The transfer belt-related message appears on the display, telling it is 
time for a replacement.
• The SmartPanel program window appears on the computer telling you 
the paper transfer belt needs to be replaced.
1.Turn the printer off, then wait a few minutes for the printer to cool.
2.Using the handle, completely open the front cover.
3.Press the green release handle to release the paper transfer belt. 
Holding the handle on the paper transfer belt, lift it out of the printer.
4.Take a new paper transfer belt out of its package.5.Holding the handle on the new paper transfer belt, align it with the slots 
on the inside of the front cover.
6.Lower the paper transfer belt until it is parallel with the front cover and 
firmly seated.
 
7.Close the front cover firmly.
8.Turn the printer on.
The life span of the paper transfer belt may be affected by operating 
environment, printing interval, media type, and media size.
• Do not use sharp objects, such as a knife or scissors, to open 
the paper transfer belt package. You could damage the 
surface of the paper transfer belt.
• Be careful not to scratch the surface of the paper transfer belt.
 
						

							62 | Maintenance
MAINTENANCE PARTS
To avoid print quality and paper feed problems resulting from worn parts, 
and to maintain your printer in top working condition the following condition, 
the following items will need to be replaced after the specified number of 
pages, or when the life span of each item has expired. 
 
It is highly recommend that this maintenance be performed by an authorized 
service provider, dealer or the retailer where you bought the printer. The 
warranty does not cover the replacement of the maintenance parts after 
their lifespan.
Checking replaceables
If you experience frequent paper jams or printing problems, check the 
number of pages the printer has printed or scanned. Replace the 
corresponding parts, if necessary.
1.Press Menu () until System Setup appears on the bottom line of the 
display and press OK.
2.Press the left/right arrow until Maintenance appears and press OK.
3.Press the left/right arrow until Supplies Life appears and press OK.
4.Press the left/right arrow until the item you want appears and press OK.
• Supplies Info:Prints the supply information page.
•Total:Displays the total number of pages printed.
• ADF Scan:Displays the number of pages scanned using the ADF.
•Platen Scan:Displays the number of pages scanned using the 
scanner glass.
• Transfer Belt, Fuser, Tray1 Roller, Tray2 Roller, MP Tray 
Roller:  Displays the number of pages printed each item.
5.If you selected to print a supply information page, press OK to confirm.
6.Press Stop/Clear () to return to Ready mode.
Replacing the DADF rubber pad
You will need to replace the DADF rubber pad when there seems to be a 
consistent problem with paper pickup or when its specified yield is reached.
1.Open the DADF cover.
2.Remove the DADF rubber pad from the DADF, as shown.
3.Insert a new DADF rubber pad into place.
4.Close the DADF cover.
MANAGING YOUR PRINTER FROM THE 
WEBSITE
If you have connected your printer to a network and set up TCP/IP network 
parameters correctly, you can manage the printer via Dell’s Embedded 
Web Service, an Embedded Web Service. Use Embedded Web Service 
to:
• View the printer’s device information and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer properties.
• Set the printer to send email notifications to let you know the printer’s 
status.
• Get support for using the printer.
To access Embedded Web Service:
1.Start a web browser, such as Internet Explorer, from Windows.
2.Enter the printer IP address (http://xxx.xxx.xxx.xxx) in the address field 
and press the Enter key or click Go.
Your printer’s embedded website opens.
CHECKING THE PRINTER’S SERIAL NUMBER
When you call for service or register as a user on the Dell website, the 
printer’s serial number may be required.
You can check the serial number by taking the following steps:
1.Press Menu () until System Setup appears on the bottom line of the 
display and press OK.
2.Press the left/right arrow until Maintenance appears and press OK.
3.Press the left/right arrow until Serial Number appears and press OK.
4.Check your printer’s serial number.
5.Press Stop/Clear () to return to Ready mode.
ITEMSYIELD (AVERAGE)
Fuser unit Approx. 100,000 pages
DADF friction padApprox. 20,000 pages
DADF pick-up rollerApprox. 80,000 pages
Pick-up roller 
(Multi-purpose tray, FCFa, Optional 
tray 2)
a.  First cassette feeder (Tray1)Approx. 70,000 pages
Friction pad 
(Multi-purpose tray, FCF, Optional 
tray 2)Approx. 70,000 pages
1DADF rubber 
pad
 
						

							Troubleshooting |63
troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
This chapter includes:
• Tips for avoiding paper jams
• Clearing document jams
• Clearing paper jams• Understanding display messages
• Solving other problems
TIPS FOR AVOIDING PAPER JAMS
By selecting the correct media types, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page (see Tips for 
avoiding paper jams on page 63). 
• Follow the procedures on page (see Loading paper on page 27). 
Ensure that the adjustable guides are positioned correctly.
• Do not overload the tray. Ensure that the paper level is below the paper 
capacity mark on the inside of the tray.
• Do not remove paper from the tray while your printer is printing.
• Flex, fan, and straighten paper before loading. 
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media (see Setting the paper size and 
type on page 30).
• Ensure that the recommended side of the print media is facing up in the 
tray, or facing down in the multi-purpose tray.
CLEARING DOCUMENT JAMS
When an original jams while passing through the DADF, Document Jam 
appears on the display.
Input misfeed
1.Remove any remaining pages from the DADF.
2.Open the DADF cover.3.Pull the jammed paper gently out of the DADF.
4.Close the DADF cover. Then load the removed pages, if any, back into 
the DADF.
1DADF cover
To prevent document jams, use the scanner glass for thick, thin, or 
mixed paper-type originals.
 
						

							64 | Troubleshooting
Exit misfeed
1.Remove any remaining pages from the DADF.
2.Seize the misfeed paper, and remove the paper from the document 
output tray by carefully pulling it to the right using both hands.
3.Load the removed pages back into the DADF.
Roller misfeed
1.Open the scanner lid.
2.Seize the misfeed paper, and remove the paper from the feed area by 
carefully pulling it to the right using both hands.
3.Close the scanner lid. Then load the removed pages back into the 
DADF.
CLEARING PAPER JAMS
When a paper jam occurs, the warning message appears on the display 
screen. Refer to the table below to locate and clear the paper jam.
MESSAGELOCATION OF 
JAMGO TO
MP Tray 
Paper Jam 0In the multi purpose 
traySee In the multi-purpose 
tray on page 66.
Tray 2 
Paper jam 0In the optional tray See In the optional tray on 
page 69.
Paper Jam 0
Open/Close DoorIn the paper feed 
area or inside the 
printerSee In the paper feed 
area on page 65,  see In 
the fuser unit area on 
page 67.
Paper Jam 1
Open/Close DoorInside the printer See In the paper feed 
area on page 65, see In the 
fuser unit area on page 67.
Paper Jam 2
Check InsideInside the printer or 
in the fuser areaSee In the paper feed 
area on page 65, see In the 
fuser unit area on page 67.
Reverse Jam 0
Check InsideIn the fuser area or 
in the cover of 
reverse unit areaSee In the paper feed 
area on page 65, see In the 
fuser unit area on page 67.
Reverse Jam 1 
Check InsideIn the rear cover or 
in the cover of 
reverse unit areaSee In the paper feed 
area on page 65, see In the 
fuser unit area on page 67.
Remove Paper
in Rear CoverInside rear cover See In the fuser unit 
area on page 67.
Duplex Jam 0
Check InsideInside the printer See In the paper feed 
area on page 65.
Duplex Jam 1
Open/Close DoorIn the paper feed 
area or inside the 
printerSee In the paper feed 
area on page 65, see In the 
fuser unit area on page 67.
Some messages may not appear in the display depending on options 
or models. 
To avoid tearing the paper, pull the jammed paper out gently and 
slowly. Follow the instructions in the following sections to clear the 
jam. 
 
						

							Troubleshooting | 65
In the paper feed area 
If paper is jammed in the paper feed area, follow the next steps to release 
the jammed paper. 
1.Using the handle, completely open the front cover.
 
2.Carefully remove the paper by pulling in the direction as shown below. 
Go to step 7.
If you cannot find the jammed paper, or if there is any resistance 
removing the paper, stop pulling, and go to step 3.
3.Close the front cover.4.Pull the tray open. 
5.Remove the jammed paper by gently pulling it straight out as shown 
below.
6.To replace the tray, lower the rear edge, align it with the slot, and slide it 
into the printer.
 
7.Open the front cover and close it. The printer will resume printing.
• Do not touch the green surface, the OPC drum or the front of 
each toner cartridge, with your hands or any other material. Use 
the handle on each cartridge in order to avoid touching this area.
• Be careful not to scratch the surface of the paper transfer belt.
• If you leave the front cover open for more than a few minutes, 
the OPC drum can be exposed to light. This will cause 
damage to the OPC drum. Close the front cover should the 
installation need to be halted for any reason.
 
						

							66 | Troubleshooting
In the multi-purpose tray
When you print using the Multi-purpose Tray and the printer detects that 
there is either no paper or that the paper has been improperly loaded, follow 
the next steps to release the jammed paper.
1.Check if the paper is stuck in the feeding area, and if so, pull it out gently 
and slowly.
If you cannot find the jammed paper, or if there is any resistance 
removing the paper, stop pulling and go to step 2.
2.Close the multi-purpose tray.
3.Pull the tray out. 
4.Open the inner cover while you are pushing the lever with two hands.
5.Pull the paper out gently.
6.Replace the tray.
If you cannot find the jammed paper, or if there is any resistance 
removing the paper, stop pulling and go to step 8.7.Using the handle, completely open the front cover.
8.Remove the jammed paper by pulling in the direction shown. To avoid 
tearing the paper, pull it out gently and slowly.
9.Close the front cover firmly. The printer will resume printing.
• Do not touch the green surface, the OPC drum or the front of 
each toner cartridge, with your hands or any other material. Use 
the handle on each cartridge in order to avoid touching this area.
• Be careful not to scratch the surface of the paper transfer belt.
• If you leave the front cover open for more than a few minutes, the 
OPC drum can be exposed to light. This will cause damage to the 
OPC drum. Close the front cover should the installation need to 
be halted for any reason.
If the front cover is not completely closed, the printer will not 
operate.
 
						

							Troubleshooting | 67
In the fuser unit area
If paper is jammed in the fuser unit area, follow the next steps to release the 
jammed paper.
1.Open the scan unit.
2.Open the inner cover using the handle.
 
3.Open the inner cover using the handle on it and carefully take the 
jammed paper out of the printer.4.Pull up the paper jam lever to loose the fusing part of the fuser unit and 
carefully take the jammed paper out of the printer.
5.Press down the paper jam lever to fasten the fusing part.
6.Close the inner cover.
7.Lowering down the scan unit gently and slowly until it is completely 
closed. Ensure that it is securely latched.
Be careful not to pinch your fingers!
Do not touch the fuser inside the inner cover. It is hot and could 
cause burns! The fusers operating temperature is 180°C (356°F). 
Take care when removing paper from the printer.
If the scan unit is not completely closed, the printer will not 
operate.
 
						

							68 | Troubleshooting
In the paper exit area
If paper is jammed in the paper exit area, follow the next steps to release 
the jammed paper.
1.If a long portion of the paper is visible, pull it straight out. Open and close 
the front cover firmly. The printer will resume printing.
If you cannot find the jammed paper, or if there is any resistance 
removing the paper, stop pulling and go to step 2.
2.Open the scan unit.
3.Open the cover of reverse unit using the handle on it and carefully take 
the jammed paper out of the printer.
If there is any resistance removing the paper or difficulty picking up 
jammed paper, stop pulling and turn the release knob to the direction as shown to remove the misfed paper.
4.Close the cover of reverse unit.
5.Lowering down the scan unit gently and slowly until it is completely 
closed. Ensure that it is securely latched.
Be careful not to pinch your fingers!
If you cannot find the jammed paper, or if there is any resistance 
removing the paper, stop pulling and go to step 6.
6.Open the rear cover and carefully take the jammed paper out of the 
printer. 
7.Close the rear cover.
If the scan unit is not completely closed, the printer will not 
operate.
 
						

							Troubleshooting | 69
In the optional tray
If paper is jammed in the optional Tray, follow the next steps to release the 
jammed paper.
1.Pull the optional Tray open. After you pull it all the way out, lift up the 
front part of the tray slightly to release the tray from the printer.
2.If you see the jammed paper, remove the paper from the printer by 
gently pulling it straight out as shown below.
3.Slide the tray back into the printer. 
4.Open the front cover. 5.Pull the jammed paper out in the direction shown. To avoid tearing the 
paper, pull it out gently and slowly.
6.Close the front cover firmly. The printer will resume printing.
If the front cover is not completely closed, the printer will not 
operate.
 
						

							70 | Troubleshooting
UNDERSTANDING DISPLAY MESSAGES
Messages appear on the control panel display to indicate the printer’s status 
or errors. Refer to the tables below to understand the messages’ meaning 
and correct the problem if necessary. Messages and their meanings are 
listed in alphabetical order. 
• If the message is not in the table, cycle the power and try the 
printing job again. If the problem persists, call for service.
• Some messages may not appear in the display depending on 
options or models. 
• xxx indicates the media type.
• yyy indicates the tray.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
[COMM. Error] The printer has a 
communication 
problem.Ask the sender to try 
again.
[Incompatible] The printer has 
received a fax from 
which is registered as 
a junk fax.The received fax data 
will be deleted.
Reconfirm junk fax 
setup. See Receiving 
options on page 48
[Line Error] Your printer cannot 
connect with the 
receiving fax printer or 
has lost contact 
because of a problem 
with the phone line.Try again. If the problem 
persists, wait an hour or 
so for the line to clear 
and try again.
Or, turn the ECM mode 
on. See Sending 
options on page 48
[No Answer] The receiving fax 
printer has not 
answered after 
several redial 
attempts.Try again. Ensure that 
the receiving printer is 
operational.
[Stop Pressed]
Stop/Clear () has 
been pressed during 
an operation.Try again.
[yyy]
Paper EmptyThere is no paper in 
the tray.Load paper in the tray.
[yyy] 
Paper MismatchThe paper size 
specified in the printer 
properties does not 
match the paper you 
are loading.Load the correct paper in 
the tray.
[yyy]
Cassette OutThe tray cassette is 
not properly closed.To close the tray, lower 
the rear edge, align it 
with the slot, and slide it 
into the printer.
Adjusting...
RegistrationThe printer is 
adjusting the color 
registration.Wait a few minutes.
Authentication 
FailureThe ID or password 
you entered is 
incorrect.Enter the correct ID or 
password.
Cancel? 
W Yes  XYour printer’s memory 
has become full while 
trying to store an 
original into memory.To cancel the fax job, 
press the OK button to 
accept Yes. 
If you want to send those 
pages that have been 
successfully stored, 
press the OK button to 
accept No. You should 
send the remaining 
pages later, when 
memory is available.
Connection ErrorConnection with the 
SMTP server failed.Check the server 
settings and the network 
cable.
Connection FailedThe protocol you have 
entered is not 
supported or server 
port is wrong.Check the protocol or 
server port.
DADF Cover
Open ErrorThe DADF cover is 
not securely latched.Close the DADF cover 
until it locks into place.
Data Read Fail 
Check USB Mem.Time expired while 
reading data.Try again.
Data Write Fail 
Check USB Mem.Storing to the USB 
memory failed.Check the available USB 
memory space.
Document JamThe loaded original 
has jammed in the 
DADF.Clear the jam (see 
Clearing document 
jams on page 63).
Door Open/Check 
Transfer BeltThe front cover is not 
securely latched.Close the cover until it 
locks into place.
Duplex Jam 0
Check InsidePaper has jammed 
during duplex printing. 
This is applicable only 
to printers with this 
feature. Clear the jam 
(see Clearing paper 
jams on page 64).
Duplex Jam 1
Open/Close DoorPaper has jammed 
during duplex printing. 
This is applicable only 
to printers with this 
feature. Clear the jam
(see Clearing paper 
jams on page 64).
Enter AgainYou entered an 
unavailable item.Enter the correct item 
again.
File Access
DeniedLogin to the network 
server was 
successful. However, 
access to the file on 
the network server 
was denied.Change the server 
settings.
File Format 
Not SupportedThe selected file 
format is not 
supported.Use the correct file 
format.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS