compaq lte elite User Manual

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The PCMCIA slot is From non-Windows
disabled. environment: Select Security
Management from the
Configuration and
Diagnostics menu to enable
the PCMCIA slot.
From Windows environment:
Select Security Management
from the Compaq Control
Center to enable the PCMCIA
slot.
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Card or card driver is Contact Compaq Reseller
not PCMCIA compliant. Support for a list of PCMCIA
cards tested successfully in
Compaq PCMCIA platforms.
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Problem Probable Cause Solution(s)
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The PCMCIA The PCMCIA slot is From non-Windows
drivers (Socket disabled. environment: Select Security
Services, Card Management from the
Services, Card Configuration and
ID) fail with Diagnostics menu to enable
error messages the PCMCIA slot.
when the computer
is turned on. From Windows environment:
Select Security Management
from the Compaq Control
Center to enable the PCMCIA
slot.
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PCMCIA modem or Wrong COM port being From MS-DOS: Run CARDINFO to
fax card does not used to access the card. determine which COM port is
work. assigned to the card.
From Windows: Select
Computer Setup from the
Compaq Control Center to
determine which COM port is
assigned to the card.
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The card conflicts with From MS-DOS: Run PCCARD to
the system board serial select a different COM port
device. for the PCMCIA card.
From Windows: Select
Computer Setup from the
Compaq Control Center, then
select the PCMCIA option and
choose a different COM port
for the PCMCIA card.
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The card is not PCMCIA Contact Compaq Reseller
compliant. Support for a list of PCMCIA
cards tested successfully in
Compaq PCMCIA platforms.
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							PCMCIA network Network driver is not Select Computer Setup from
card does not set up properly. the Compaq Control Center
work. and select the PCMCIA
option; then view the online
help for detailed
instructions on setting up
PCMCIA network cards.
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Problem Probable Cause Solution(s)
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Storage card does SRAM and flash memory Select Computer Setup from
not work. cards require the memory the Compaq Control Center;
card driver to be then select the PCMCIA
loaded. option to enable the memory
card driver.
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Flash memory cards Select Computer Setup from
require the Microsoft the Compaq Control Center;
FlashFile System to be then select the PCMCIA
loaded. option to enable the flash
file system.
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Hard disks on flash mass Select Computer Setup from
storage cards require the Compaq Control Center;
the PCMCIA ATA driver to then select the PCMCIA
be loaded. option to enable the PCMCIA
ATA driver.
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You are trying to access From MS-DOS: Run CARDINFO to
the card using the wrong determine which drive letter
drive letter. is assigned to the card.
From Windows: Select
Computer Setup from the
Compaq Control Center to see
which drive letter is
assigned to the card.
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The card is not From MS-DOS: For memory
formatted. cards, run MEMCARD to format
the card. For hard drive
cards and flash mass storage
cards, run ATACARD, then run
FORMAT.
From Windows: Select
Computer Setup from the
Compaq Control Center, then
select MEMCARD or ATACARD
from the PCMCIA option.
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The card is not Contact Compaq Reseller
supported. Support for a list of PCMCIA
cards tested successfully in
Compaq PCMCIA platforms.
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Table 2-26. Power Problems *
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Problem Probable Cause Solution(s) 
						

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Computer is Computer has entered a Immediately save any open
beeping and low battery condition. file(s). Then do any one of
battery LED is the following:
flashing.
o Connect the computer to an
external power source,
then charge the battery
pack.
o Replace the battery pack
with a fully charged
battery pack.
o Initiate Hibernation
(press the Fn key and
standby button
simultaneously) to
completely halt the power
consumption on the
battery pack, or initiate
Standby to reduce power
consumption until the
battery pack can be
recharged or another power
source can be connected.
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Computer turned The unit temperature was Computer is in an
off. exceeded. ** exceedingly hot environment.
Let the computer cool down.
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Fan may be blocked, Make sure airflow at rear
causing temperature to and sides of computer is not
exceed limits. ** obstructed.
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Computer turned System initiated Turn on the computer.
off while left Hibernation according to
unattended. Power Power Management
LED is off. settings.
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System initiated Install a fully charged
Hibernation due to a battery pack or connect the
low battery condition. computer to an external
power source, then turn on
the computer.
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Problem Probable Cause Solution(s)
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Unit powers up Battery not charged. Charge the battery fully.
from AC power but
not from the
battery.
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Defective battery. Install another battery.
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Battery contacts not Remove the keyboard cover
making good contact with and examine the battery
battery. contacts. Ensure that the
battery is making good
contact with all five sets 
						

							of contacts.
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Defective system board. Replace system board.
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Unit powers up Faulty AC power cord. Try another power cord.
from the battery
pack, but not
from AC power.
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Faulty cable connection Check the cable connection
from internal power from the internal AC power
supply. supply to the system board.
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Defective internal AC Replace the internal AC
power supply. power supply.
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The computer has Power switch not Determine if the power
no power at all functioning. switch is functioning by
when the power removing the battery and
switch is disconnecting the AC power
activated. cord from the unit. Next,
The display is plug in the AC power cord.
not on. The hard If the unit powers up, the
drive does not power switch is not
spin up. All LEDs functioning. Check the
(except the following:
battery LED) are
off. 1. Remove keyboard cover
and verify that the
If the other LEDs power switch (small
come for any button on power
period of time interface board) moves
(even for a freely. If it binds or is
momentary flash), damaged, replace the
this is not a keyboard cover.
no power
problem. 2. Try to operate the power
switch with the keyboard
cover removed. If the
unit will not power up or
down, replace the power
interface board. If the
unit functions
correctly, install a new
keyboard cover.
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Defective system board. Replace system board.
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Problem Probable Cause Solution(s)
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The computer has Short circuit on one of 1. Remove the following
a crowbar the power supply parts one at a time until
condition: it outputs. the short circuit is
powers up for a located:
short period,
then shuts off. NOTE: After verifying
LEDs flash on, that a part is not the
then off. (This cause of the short
takes place in circuit, reinstall it
less than three before removing the next 
						

							seconds.) part.
In addition, note that
the first three parts can
be checked by the user.
a. PCMCIA card
b. Battery pack
c. Hard drive
d. Diskette drive
e. Internal AC power
supply
2. Disconnect the display
cable from the system
board and power the unit
up. If the unit powers
up, the display cable or
display assembly has
failed. Plug the display
cable back into the
system board and attempt
to find the defective
part in the display
assembly by completing
the following steps one
at a time until the short
circuit is located:
a. Disconnect the display
cable from the
inverter board and
attempt to power the
unit up. If the unit
powers up, replace the
inverter board.
b. Disconnect the display
cable from the
trackball board and
power the unit up. If
the unit powers up,
replace the trackball
board.
c. Disconnect the display
cable from the display
panel and power the
unit up. If the unit
powers up, replace the
display panel.
d. Replace the display
cable.
3. Replace the system board.
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* For information on solving battery problems, refer to Table 2-16.
** The fan turns on and off automatically when the computer reaches certain
temperatures. This is normal.
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Table 2-27. Printer Problems * 
						

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Problem Probable Cause Solution(s)
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Printer does not The device drivers for Install the correct printer
print. the application are not drivers for the application
installed. in the CONFIG.SYS file.
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Printer that is set up Connect the printer to the
for a network is not network.
connected to the
network.
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Printer cable is too Replace the cable.
long, unshielded, or
defective.
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Printer is Paper tray is empty. Fill the paper tray and
offline. select online.
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Printer prints Correct printer drivers Install the correct printer
garbled are not installed. driver.
information.
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Cable is not connected Connect printer cable to the
properly to computer. computer properly.
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Printer cable is too Replace the cable.
long, unshielded, or
defective.
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* If you experience problems printing, run a printer self-test to determine
if it is a printer-specific problem. Refer to the documentation provided
with the printer and the application software.
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Table 2-28. Software Application Problems
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Problem Probable Cause Solution(s)
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Cannot use an The application has not 1. Add or edit the
application. been added to the PATH application entry in the
statement. AUTOEXEC.BAT file.
2. Run the program with the
full path name.
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Application fails A conflict exists Close all applications
or does not work between applications. being used.
properly.
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Insufficient Too many TSRs * are Delete any TSR applications
memory to run installed. that are not needed.
application.
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Application requires Exit Windows and enter
Windows to be run in again using the following
enhanced mode. command to run in enhanced
mode:
WIN/3
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							Memory configuration is Reconfigure the memory using
not set up correctly. MS-DOS MEMMAKER.
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System ran out of memory 1. Check the application
for the application. documentation for memory
requirements.
2. Install additional
memory.
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* TSRs (Terminate Stay Resident) are software routines that stay in RAM
memory even when not actively in use.
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Table 2-29. Sound Problems
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Problem Probable Cause Solution(s)
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Computer does not Speaker volume has been Press the Fn + F5 keys, and
beep after the turned down. and press the right arrow
Power-On key to increase the volume.
Self-Test (POST). Use the down arrow key to
test the volume.
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Beeps have been turned Turn on beeps in Power
off. Management utility
(Section 1.10).
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Table 2-30. Standby Problems
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Problem Probable Cause Solution(s)
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The standby Defective keyboard Remove the keyboard cover.
button is cover. Press the Standby button
pressed, but the located on the power
unit does not go interface board. If problem
into standby. is solved, install a new
keyboard cover.
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Defective power Replace the power interface
interface board. board.
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Defective system board. Replace the system board.
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Table 2-31. System Booting Problems
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Problem Probable Cause Solution(s)
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Computer powers Bad contacts between Remove processor board and
up, power/standby processor board and clean connectors on
LED is on, but system board. processor board and system
computer does not board with isopropyl
begin POST. alcohol.
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Defective processor Replace processor board.
board.
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Defective system board. Replace system board.
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							Table 2-32. Trackball/Mouse Problems
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Problem Cause Solution(s)
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Trackball or Incorrect or no device Install the device driver
mouse does not driver is installed. and add to the AUTOEXEC.BAT
work. file or CONFIG.SYS file.
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The device driver is not Install the Compaq mouse
installed in Windows. driver in Windows.
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Internal An external pointing Disconnect the external
trackball does device is connected to pointing device and restart
not work. the computer and the the computer.
system has disabled the
internal trackball.
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Mouse does not Mouse is not securely Ensure that the mouse is
work. connected or is securely connected to the
connected to an appropriate external
incorrect external connector.
connector.
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Trackball or Mouse device driver is Enter MOUSE at the system
mouse does not not activated (loaded prompt to activate the mouse
work even though into memory) in MS-DOS. device driver.
the device driver
is in the PATH
command of the
AUTOEXEC.BAT
file.
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Add a line in the
AUTOEXEC.BAT file to
automatically activate the
mouse device driver each
time the computer is turned
on or restarted.
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Display cable not Reseat cable.
properly seated in
trackball board.
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Defective trackball Replace trackball board.
board.
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Defective display cable. Replace display cable.
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Defective system board. Replace system board.
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Mouse device driver is From Windows, run Computer
not correctly installed Setup and select the select
in Windows. the proper mouse driver.
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Cursor skips or The ball, rollers, or Clean the ball in the
moves abnormally tracking post in the trackball or mouse
when using a trackball or mouse need (Appendix G).
trackball or cleaning.
mouse. 
						

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Bottom of trackball Place capton tape on bottom
board is shorting to of trackball board.
display shield.
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Display cable not Reseat cable.
properly seated in
trackball board.
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Display cable is torn, Replace display cable.
causing intermittent
open circuit.
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Defective trackball Replace trackball board.
board.
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2.5 Contacting Compaq Reseller Support 
Obtain the following information before contacting Compaq Reseller Support:
o Product name
o Product serial number (Section 1.1)
o Purchase date
o Conditions under which the problem occurred
o Any error messages that have occurred
o Hardware configuration
o Type of printer connected
o Hardware/software being used
o Printed results of Computer Checkup (TEST) and View System Information
(INSPECT), if possible
o Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible
Shipping Preparation
To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup
tapes/diskettes are not exposed to electrical or magnetic fields while
stored or in transit.
2. Turn off the computer and external devices.
3. Disconnect the external devices from their power sources, then from the
computer. 
						

							IMPORTANT: Ensure that there is no diskette in the diskette drive and
that there are no PCMCIA cards in the PCMCIA slot.
4. Close the display and all exterior doors (external options, PCMCIA
compartment, memory, and hard drive).
5. Pack the computer with sufficient packing material to protect it. Use
the original packing box or similar packaging.