compaq lte elite User Manual

							2478 - xx Advanced VGA BitBLT
test.
2480 - xx Advanced VGA Linedraw
test.
===========================================================================
Table 2-12. Audio Computer Checkup Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
3206 - xx Audio system internal Replace the system board.
error.
===========================================================================
Table 2-13. Network Controller Computer Checkup Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
6000 - xx Error occurred while 1. Run the ISA setup utility,
attempting to identify reconfigure the failing network
a particular network controller, and retest.
interface controller. 2. Ensure that the network
controller is seated properly,
if applicable.
3. Remove any cables attached to
the network controller(s) and
retest.
4. Ensure that any jumpers or DIP
switches on the controller
board are set to the correct
positions. (Refer to the
hardware documentation for more
information.)
5. If the network controller is a
stand-alone board, replace the
board.
6. If the network controller is
integrated into the expansion
base system board, replace the
expansion base system board.
7. If using multiple network
controller boards, attempt to
locate the defective board by
completing the following steps:
a. Remove all network
controller boards.
b. Install one network
controller board.
c. Retest with Computer
Checkup.
d. Keep adding the boards one
at a time and retesting
until the defective board is
located.
---------------------------------------------------------------------------
6001 - xx Network card setup The following steps apply to
failed. 6001 - xx and 6002 - xx error
codes: 
						

							6002 - xx Network card transmit
failed. 1. Check interrupt type and
number setting.
2. Check media connection at
controller and MAU *.
3. Check media speed (4/16) and
type (UTP/STP **) settings.
4. Check MAU, cabling, or other
network components.
5. Replace controller.
===========================================================================
Error Code Description Recommended Action
===========================================================================
6014 - xx Ethernet configuration The following steps apply to
test failed. 6014 - xx and 6016 - xx error
codes:
6016 - xx Ethernet reset test
failed. 1. Run the ISA setup utility,
reconfigure the failing network
controller, and retest.
2. Ensure that the network
controller is seated properly,
if applicable.
3. Replace the network controller.
---------------------------------------------------------------------------
6028 - xx Ethernet internal The following steps apply to
loopback test failed. 6028 - xx and 6029 - xx error
codes:
6029 - xx Ethernet external
loopback test failed. 1. If using external loopback
plug(s), check that the correct
type of loopback plug is being
used.
2. If using external loopback
plugs, check that loopback plug
is connected to the correct
media connector at the rear of
the computer.
3. If using a live network for
this test, ensure that the
network, concentrators, and
cables are functional.
4. Run the ISA setup utility,
reconfigure the failing network
controller, and retest.
5. Ensure that any jumpers or DIP
switches on the controller
board are set to the correct
positions. (Refer to the
hardware documentation for
more information.)
6. If the network controller is a
stand-alone board, replace the
board.
7. If the network controller is
integrated into the expansion
base system board, replace the
expansion base system board.
8. If using multiple network
controller boards, attempt to 
						

							locate the defective board by
completing the following steps:
a. Remove all network
controller boards.
b. Install one network
controller board.
c. Retest with Computer
Checkup.
d. Keep adding boards and
retesting (repeating steps
b and c) until the defective
board is located.
===========================================================================
Error Code Description Recommended Action
===========================================================================
6054 - xx Token Ring The following steps apply to
configuration test 6054 - xx and 6056 - xx error
failed. codes:
6056 - xx Token Ring reset test
failed. 1. Run the ISA setup utility,
reconfigure the failing network
controller, and retest.
2. Ensure that the network
controller is seated properly,
if applicable.
3. Replace the network controller.
---------------------------------------------------------------------------
6068 - xx Token Ring internal Refer to recommended actions for
loopback test failed. Error Code 6028 - xx.
---------------------------------------------------------------------------
6069 - xx Token Ring external Refer to recommended actions for
loopback test failed. Error Code 6029 - xx.
---------------------------------------------------------------------------
6089 - xx Token Ring open. Refer to recommended actions for
Error Code 6029 - xx.
---------------------------------------------------------------------------
* MAU = Multi-station Access Unit
** UTP/STP = Unshielded Twisted Pair/Shielded Twisted Pair
===========================================================================
SCSI Computer Checkup Error Codes
The SCSI Computer Checkup error codes and messages in Table 2-14 are
divided into three parts:
o Table 2-14A (SCSI Device Names)
o Table 2-14B (SCSI Test Names)
o Table 2-14C (SCSI Test Error Codes)
SCSI error messages contain six digits and begin with the two-digit number
65, 66, or 67, which indicates the drive type being tested (Table 2-14A).
The second two-digit number indicates the type of operation being tested on
the drive (Table 2-14B). The last two-digit number indicates the specific
error (Table 2-14C). 
						

							For example, with error code 6523-05, the first two-digit number of the
error code (65) indicates a disk problem (Table 2-14A). The second
two-digit number (23) indicates a random read (Table 2-14B). The last
two-digit number (05) indicates a seek failure (Table 2-14C). Thus, in this
example, the diagnostics program tested the random read functioning of the
hard drive and received a seek failure. The drive is faulty and must be
replaced.
NOTE: Refer to Chapter 7 for SCSI troubleshooting information.
Table 2-14A. SCSI Computer Checkup Error Codes - SCSI Device Names
===========================================================================
Error Code Description
===========================================================================
65xx - xx Disk
66xx - xx CD
67xx - xx Tape
===========================================================================
Table 2-14B. SCSI Computer Checkup Error Codes - SCSI Test Names
===========================================================================
Error Code Description
===========================================================================
xx00 - xx ID
xx05 - xx Read
xx06 - xx SA/Media
xx23 - xx Random Read
===========================================================================
Table 2-14C. SCSI Computer Checkup Error Codes - SCSI Test Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
xxxx - 02 Drive not installed. Check cable connections.
---------------------------------------------------------------------------
xxxx - 03 Media not in drive. Check for and install DATA CD
or write-enabled tape in drive.
---------------------------------------------------------------------------
xxxx - 05 Seek failure. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 06 Drive timed out. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 07 Drive busy. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 08 Drive already reserved. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 11 Media soft error. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 12 Drive not ready. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 13 Media error. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 14 Drive hardware error. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 15 Illegal drive command. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 16 Media was changed. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 17 Tape write protected. 1. Disable write protect on 
						

							tape cartridge.
2. Replace tape drive.
---------------------------------------------------------------------------
xxxx - 18 No data detected. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 21 Drive command aborted. Replace the indicated device.
---------------------------------------------------------------------------
65xx - 24 Media hard error. 1. Back up data and perform
Surface Analysis to
reallocate defect.
2. Replace drive.
---------------------------------------------------------------------------
66xx - 24 Media hard error. 1. Replace current DATA CD with
different DATA CD.
2. Replace drive.
---------------------------------------------------------------------------
67xx - 24 Media hard error. 1. Ensure correct media type
for this tape drive.
2. Replace current tape with
new tape.
3. Replace tape drive.
===========================================================================
Error Code Description Recommended Action
===========================================================================
xxxx - 30 Controller timed out. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 31 Unrecoverable error. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 32 Controller/drive Replace the indicated device.
disconnected.
---------------------------------------------------------------------------
xxxx - 33 Illegal controller Replace the indicated device.
command.
---------------------------------------------------------------------------
xxxx - 34 Invalid SCSI bus phase. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 35 Invalid SCSI bus phase. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 36 Invalid SCSI bus phase. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 39 Error status from drive. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 40 Target timed out. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 41 SCSI bus stayed busy. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 42 ACK/REQ lines bad. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 43 ACK did not deassert. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 44 Parity error. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 50 Data pins bad. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 51 Data line 7 bad. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 52 MSG, C/D and/or I/O lines Replace the indicated device.
bad.
---------------------------------------------------------------------------
xxxx - 53 BSY never went busy. Replace the indicated device. 
						

							---------------------------------------------------------------------------
xxxx - 54 BSY stayed busy. Replace the indicated device.
---------------------------------------------------------------------------
xxxx - 60 Controller CONFIG-1 Replace the indicated device.
register bad.
---------------------------------------------------------------------------
xxxx - 61 Controller CONFIG-2 Replace the indicated device.
register bad.
===========================================================================
Table 2-15. Pointing Device Interface Computer Checkup Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
8601 - xx Pointing Device Interface 1. Run Computer Setup,
test failed check trackball settings.
2. Clean trackball.
3. Reseat display cable in
trackball board.
4. Reseat display cable in
system board.
5. Verify that bottom of
trackball board is not
shorting to display shield.
Place capton tape on bottom
of board.
6. Replace trackball.
7. Replace display cable.
8. Replace system board.
===========================================================================
2.4 Troubleshooting Without Error Messages 
This section contains troubleshooting tables that provide a quick reference
for diagnosing problems that cannot be identified by running POST or
Computer Checkup (such as a non-functional display that does not allow
viewing error messages). These tables address problems with:
o Battery
o Battery gauge
o Diskette/diskette drive
o Display
o External device installation
o Hard drive
o Keyboard/numeric keypad
o Memory
o PCMCIA
o Power
o Printer
o Software applications
o Sound
o Standby
o System start
o Trackball/mouse
Since symptoms can appear to be similar, carefully match the symptoms of 
						

							the computer malfunction against the problem description in the
troubleshooting tables to avoid a misdiagnosis.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING >>>>>
						

							battery gauge.
-------------------------------------------------------
Battery pack was exposed Allow time for the battery
to temperature extremes. pack to return to room
temperature.
-------------------------------------------------------
Battery pack is at end Install another battery
of its life. pack. If this fixes the
problem, original battery
is no longer functional.
-------------------------------------------------------
Battery contacts not Remove the keyboard cover
making good contact with and examine the battery
battery pack. contacts. Ensure that the
battery pack is making good
contact with all five sets
of contacts. If not, gently
bend the contacts on the
system board so that the
battery pack makes good
contact.
-------------------------------------------------------
Defective system board. Replace system board.
===========================================================================
Problem Probable Cause Solution(s)
===========================================================================
Computer shut Battery pack was not Next time, initiate Standby,
down and data replaced within one wait until the power/standby
was lost when minute when the light is flashing, and
replacing the computer was in Standby. remove the battery pack.
battery pack. Insert a charged battery
pack within one minute.
-------------------------------------------------------
Auxiliary battery charge Recharge the auxiliary
is low, or the auxiliary battery. **
battery is at end of its
life.
----------------------------
Replace the auxiliary
battery.
---------------------------------------------------------------------------
Every time the Auxiliary battery charge Recharge the auxiliary
computer is is low or the auxiliary battery. **
turned on, date battery is at end of its
and time must be life.
set. ----------------------------
Replace the auxiliary
battery.
---------------------------------------------------------------------------
Battery charge Battery is being exposed Keep computer at a cooler
does not last as to high temperature and recharge the
long as expected. temperatures. *** battery.
-------------------------------------------------------
Battery is being exposed Put computer in a warmer
to low place and recharge the
temperatures. *** battery.
-------------------------------------------------------
Battery has partially Recharge the battery.
self-discharged.
--------------------------------------------------------------------------- 
						

							Battery charge Power conservation is Set a power conservation
does not last as disabled or set to level. (Section 1.10).
long as expected. None.
-------------------------------------------------------
An external device or Turn off or remove the
PCMCIA card is draining external device when not
the battery. using it.
---------------------------------------------------------------------------
Battery pack is Normal warming has No action is required.
warm to the touch occurred due to
after charging. charging.
---------------------------------------------------------------------------
* For information on solving power problems, refer to Table 2-26.
** Refer to Auxiliary Battery in Section 1.6.
*** The recommended storage temperature range for the battery pack is -4oF
to 86oF (-20oC to 30oC ). The recommended operating temperature range
is 50oF to 104oF (10oC to 40oC).
===========================================================================
Table 2-17. Battery Gauge Problems
===========================================================================
Problem Probable Cause Solution(s)
===========================================================================
Battery gauge If battery pack is new, Fully charge the battery
displays a question mark is pack until the battery LED
question mark. displayed until battery turns off. If problem
pack is fully charged. still exists, complete the
following steps:
1. Allow the battery pack to
cool off.
2. Partially discharge the
battery pack.
3. Fully recharge the
battery pack.
-------------------------------------------------------
The battery pack has Fully charge the battery
been unused for five or pack until the battery LED
more days. turns off.
-------------------------------------------------------
Battery pack has been Condition the battery pack *
partially recharged too (Appendix B).
many times without being
fully recharged.
---------------------------------------------------------------------------
Battery gauge Battery pack has been Condition the battery pack *
appears partially recharged too (Appendix B).
inaccurate. many times or computer
has been in Standby for
an extended period of
time.
---------------------------------------------------------------------------
* The battery pack needs to be conditioned every 60 days to maintain
battery gauge accuracy.
=========================================================================== 
						

							Table 2-18. Diskette/Diskette Drive Problems
===========================================================================
Problem Probable Cause Solution(s)
===========================================================================
Diskette drive Diskette is damaged. Run CHKDSK on the diskette.
LED stays on. At the system prompt, type:
CHKDSK A:
-------------------------------------------------------
Software program is Check the program diskettes.
damaged.
---------------------------------------------------------------------------
Diskette drive Diskette is write- Disable the diskettes
cannot write to a protected. write-protect feature or use
diskette. a diskette that is not
write-protected.
-------------------------------------------------------
Computer is writing to Check the drive letter in
the wrong drive. the path statement.
-------------------------------------------------------
Drive error has Run Computer Checkup.
occurred.
-------------------------------------------------------
Diskette is not Format the diskette.
formatted.
---------------------------------------------------------------------------
Diskette drive The wrong type of Use the type of diskette
cannot read a diskette is being used. required by the drive.
diskette.
-------------------------------------------------------
Diskette has a bad Copy files to the hard drive
sector. or another diskette.
Reformat or replace the bad
diskette.
-------------------------------------------------------
Drive error has Run Computer Checkup.
occurred.
-------------------------------------------------------
Diskette is not Format the diskette.
formatted.
===========================================================================
Table 2-19. Display Problems
===========================================================================
Problem Probable Cause Solution(s)
===========================================================================
Characters are Control slide for Adjust the slide control(s)
dim. brightness or contrast on the right side of the
(if applicable) is not display. *
set properly.
-------------------------------------------------------
Computer screen is in Tilt display or move
direct light. computer.
-------------------------------------------------------
Power Management setting Use the Fn + F7 hotkeys or
is set on high or run Power Management to
custom. change setting to medium.
-------------------------------------------------------
Power Management Adjust brightness setting in
brightness setting is Power Management.