Comdial Toal Control Pc Attendant Console Instructions Manual

3.9 Pick
You may pick up any call that is ringing at another telephone in your system.
·To pick up a call,
1. pressPick,
2. dial number of ringing station (you will then be connected to that call).
(Performing a Direct Station Selection [DSS] on a ringing station will also allow you to pick up a call.)
3.10 Serial
Sometimes a current call will need to be transferred to more than one intercom in a particular sequence
(this is called a serial transfer).
·To complete a serial transfer,
1. while on the call,...

3.11 Silent
A busy Attendant’s console will ring often with incoming calls, sometimes during an active call. This
constant ringing can be irritating to both you and the person with whom you are speaking.
·To silence the ringer at the PC Attendant console for the duration of the currently ringing call, press
Silent. The ringer will remain silent until the next call rings at the PC Attendant console.
3.12 Split
You can alternately connect the PC Attendant console to the last call placed on hold and a...

3.13 Alternate
Calls that normally ring at the PC Attendant console can be directed to an alternate attendant’s station (the
alternate station need not be a PC Attendant station).
·To transfer all call activity to an alternate attendant,
1. activate the Options menu,
2. pressALT-Oand pressEnter,
—OR—
pressEscto move the cursor into the menu bar from the main screen, position the cursor on
“Options,” and pressEnter,
3. move the cursor to highlight “Alternate,”
4. pressEnter. Calls will ring at the...

TrackerEscHelp
MuteHeadsetI.D. Split
ParkBothRetrieveSerial ConfOverflowPage
Line TAP
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

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PickMessagePrint
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Up Home Insert
Delete
EndHold
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r Num
Lock
#*
SysReq
Volume
Volume
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRSABC
JKL
TUVDEF
MNO
WXY
Transfer
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Num Caps Scroll
Lock
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Screen
2nd...

3.14 Directory
You have the ability to create a directory of the station names within your system so that you may, for
example, use the dial-by-name feature (see section titled “Intercom—Using The Intercom Key To Dial
By Name Or Dial By Number” in this chapter).
For your own purposes, it is convenient to have a complete and up-to-date list of all intercom numbers
and their user’s names appear on your PC Attendant’s screen with the touch of a button.
Before you create such a directory, it is a good idea...

You may view the directory at any time by pressingALT-D, or by pressingEsc, moving the cursor to
highlight “Directory,” and pressingEnter. The Directory is arranged alphabetically and will
automatically re-sort when changes are made to it.
TrackerEscHelp
MuteHeadsetI.D. Split
ParkBothRetrieveSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete...

3.15 Night
Calls that normally ring at the PC Attendant console can be directed to ring an external ringer. Night
transferred calls can be answered from any telephone within the system or group.
NOTE:  In order to extend the life of your monitor, turn it off whenever the PC Attendant will be
relatively inactive and unattended for long periods.  Do not, however, turn off the computer
itself, as this will disable the operation of the console and will require you to reboot the PC
Attendant.
·To transfer...

3.16 PC Settings (Screen Saver)
During periods of minimal call activity, you can activate the PC Attendant screen saver in order to keep
the main screen image from becoming “burned” into the monitor over time.
When the screen saver is activated, the monitor screen (after 20 minutes of no activity at the PC Attendant
console) will go dark and the “Total Control” sign will flash randomly across the screen. When activity
resumes at the PC Attendant console (when a call comes in to the console or when you...

3.17 SOHVA
You can make a voice announcement to another telephone that is off-hook and busy on a call.
·To initiate a SOHVA call,
1. make an intercom call to the telephone where the SOHVA is to occur,
2. note “Busy” message for intercom number in Current Call window and hear busy tone,
3. move the cursor to select SOHVA from the Current Call options,
4. pressEnterand hear one to six beeps,
5. make announcement.
Your announcement will sound over the handset at the telephone to which you directed the SOHVA...

3.18 Speed Dialing
System speed dials (the DXP system provides 200 such numbers, the DXPPlusallows for 500) allow you
and other users in your system to make outside calls without dialing an entire telephone number. The
Speed Dials option on the Programming pull-down menu allows you to program or edit speed dial
numbers (see the discussion “System Speed-Dial Directory—Editing And Creating” in the chapter titled
Setting The System Parametersin this guide.)
·To make a call using a speed dial number,
1....