Comdial Toal Control Pc Attendant Console Instructions Manual

Total Control
PC Attendant’s Console
User’s Guide
For The DXP and DXPPlus
Digital Communications System
EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieve TrackerSerial ConfOverflowPage
LineTA P
Intercom
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Attention
Comdial makes every effort to design the features in our communications systems to
be fully interactive. Under certain conditions, some features may be incompatible with
each other and will not work simultaneously. Comdial assumes no responsibility for
problems caused by incompatible features.
The possible combinations of accessories and features are far too numerous for us to
document in this manual. Furthermore, Comdial Corporation cannot guarantee that
features will operate as described in...

Contents
1.œIntroducing PC Attendant............ 1
1.1 Using This Guide.....................1
1.2 Getting Started......................2
1.3 On-Line Help.......................4
1.4 Knowing Your PC Attendant Keyboard.........6
2.œHandling Calls................... 9
2.1 The Intercom Window..................9
2.2 The Current Call Window................ 14
2.3 The Pending Calls Window............... 14
2.4 Line Access Window.................. 16
2.5 Answering And Directing Calls............. 18
2.6 Making...

3.16 PC Settings (Screen Saver)............... 63
3.17 SOHVA......................... 64
3.18 Speed Dialing...................... 65
4.œTroubleshooting Guide............. 67
4.1 Operation Interruptions................. 67
5.œGlossary..................... 69
6.œIndex....................... 73
GCA 70-230 PC Attendants Console Users Guide
iv - Contents 

Introducing PC Attendant
1.1 Using This Guide
To help you use yourTotal ControlPC Attendant console to its fullest capabilities, we have written a
comprehensive user’s guide to tell you how the PC Attendant handles calls and how to use the system’s
many features effectively.
Chapter One,Introducing PC Attendant, helps you become familiar with the system’s basic features and
start-up requirements.
Chapters Two and Three are designed to introduce you to the PC Attendant’s call-handling features and...

1.2 Getting Started
The Total Control PC Attendant comprises a state-of-the-art software program installed on a personal
computer (PC). This combination provides total control of the operations used to visually supervise and
manage your DXP Communications System. The software allows you to administer all functions of the
DXP system from one-stroke key features and from a series of pull-down menus containing
easy-to-understand features.
1.2.1 Software
Your PC Attendant console has the software...

1.2.2 Moving The Cursor With The Arrow Keys
Your PC Attendant console is equipped with four arrow keys (up, down, right, and left), located between
the main letter keys and the number keypad. Use these arrow keys to move the cursor around within a
window or across the pull-down menu bar (activated by pressing the Escape key) and within the
pull-down menus in order to highlight selections or features to be activated.
1.2.3 Moving The Cursor With The Mouse
Your equipment may accommodate a mouse (not...

1.3 On-line Help
The PC Attendant provides you with help whenever you need it. When you invoke the Help command,
the information the system provides is pertinent to the function with which you are currently working or
the window in which the cursor is positioned.
·To Access A Help Screen,
1. press theHelpbutton on your keyboard. After a short pause, a screen containing information
about a particular function will appear. Highlighted words or phrases represent cross-referenced
features related to the...

EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieveSerial ConfOverflowPage
LineTAP
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRSABC
JKL
TUVDEF
MNO
WXY
Transfer
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6
9Next
Screen
2nd...

1.4 Knowing Your
PC Attendant Keyboard
TheTotal Controlkeyboard is equipped with one-touch function keys for executing most system features.
The keyboard diagram on the opposite page identifies the keys; the following list defines their different
functions. See the chapters titledUsing The PC Attendant’s Other FeaturesandUsing The PC Attendant
To Answer, Direct, And Make Callsfor instructions on how to use these keys to carry out PC Attendant
functions.
Answer:answers currently ringing (priority) call....