Comdial Toal Control Pc Attendant Console Instructions Manual

Serial:places a call in a series of transfers (to a maximum of three intercoms within the system).
Shift/2nd Function:accesses a key’s secondary function (e.g.
Retrieve is the secondary function on the
Park key) when held down during key selection.
Split:allows attendant to alternate between the current call and the last call that was placed on hold.
When one of the calls is activated, the other is automatically placed on hold.
Silent:silences currently ringing call.
Tab/Next Screen:moves cursor to next...

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Handling Calls
2.1 The Intercom Window
The Intercom window displays the current status of 50 to 480 intercom numbers at one time. The optional
name display mode will show the status of up to 100 intercom numbers that have been assigned names
(see page 2 - 12). The names displayed correspond to the station names assigned during DXP
programming and are downloaded to your system automatically during start-up; they do not reflect the
names assigned by the PC Attendant in the Attendant’s Directory. It is a...

2.1.2 Intercom Status
If the screen attribute for an intercom indicates “More Info” (see table in section 2.1.1), you can go to the
Intercom Status window for that intercom to determine if the station is forwarded, locked, or disabled.
·To determine the intercom status,
1. use the arrow keys or the mouse to move the cursor to the intercom designation (name or number)
on the screen list,
2. press Enter or click the left mouse button. You will see a list of possible intercom status
designations with Yes or...

2.1.3 Intercom Name/Number Selection
The “ITCM Name/Number” selection on theOptionspull-down menu allows you to change how the
system intercoms are displayed in the Intercom window—by name or by number.
·To activate theOptionspull-down menu from the Intercom window,
1. pressEsc,
2. use the arrow buttons or the mouse to position the cursor onOptions,
—OR—
press the letter “O,”
3. pressENTER.
·When theOptionsmenu appears,
1. move the cursor to select ITCM Name/Number,
2. pressEnter.
2.1.4 Changing A...

2.1.5 Changing A Station’s Name
You can change a station’s name from the intercom status window. This feature is protected by the station
10 system manager’s password. You must enter this password before the name change takes effect. The
default password isS#746S.
·To assign a new name to a station from the Intercom Status window,
1. use the arrow keys or the mouse to move the cursor to the intercom designation (name or number)
that you want to change,
2. press ENTER or click the left mouse button. You...

EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieveSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Transfer
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6
9Next...

2.2 The Current Call Window
The Current Call window shows the status of the call currently in progress at the PC Attendant console.
When you are on a call or are receiving a call, the Current Call window displays the following
information:
·current call description and status (e.g. Line 1 Ringing),
·line greeting or intercom name,
·dialed digits or call in transfer,
·menu selectable options for the current call (such as Transfer, Park and Release). You may use these
options instead of the keys for these...

EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieve TrackerSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Tr an sfe r
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6...