Comdial Toal Control Pc Attendant Console Instructions Manual

3.3 I.D.
A busy PC Attendant console can receive and direct many calls in a very short period of time. Some of
the calls that are transferred or placed on hold will recall to the PC Attendant console after a period of
time if they are not answered. To help you remember an aspect of a call that recalls to your station (such
as who the call was originally for or why a person was holding), we’ve included an I.D. feature at the PC
Attendant station that lets you “tag” a call with a name or a phrase up to 14...

3.5 Message
3.5.1 Message Waiting Indicator
·To activate a message-waiting indicator at any station,
1. position cursor on intercom number to receive indicator setting,
2. press Messagekey,
3. move the cursor to “Set/Clear Callback Msg,”
4. pressEnter. The light above or next to theHOLDbutton will flutter at the selected station.
·To turn off a message-waiting indicator at the called station, repeat above procedure.
·If you call a station and hear a busy signal or receive no answer,
1. while on call,...

3.5.2 Text Messages
The PC Attendant’sMessagekey, in addition to turning on a message-waiting light at a station, will
allow you to access a “message” pop-up window to store a text message for any station.
The message can take the form of a “canned” message set by the system (e.g. “Please call,” “Will call
again,” “Wants to see you”) or a customized message (up to 8, 32-character lines for a total of 256
characters). Storing a text message for an extension automatically turns on the fluttering...

—If you chooseSAVE, the system saves the current message for the selected station. If you
repeat the procedure with another message for the same extension, the system would save
that message as message 2 (up to 100 messages per station or until disk is full).
—If you choosePRINT, the message will automatically be sent to the printer and be printed.
When a message is printed, a “Message taken by” field prints at the end of the message,
indicating the extension of the attendant station taking the message....

3.5.3 Viewing A Text Message (at the PC Attendant)
The attendant may view all of the current messages for any station at any time.
·To view text messages for an extension,
1. position the cursor on the desired extension number in the intercom window (if you are not
currently connected to that extension),
2. pressMessagekey (the message pop-up menu will appear),
3. move the cursor to select “View Text Message” (this menu option will not be accessible if no
message is saved for that extension),
4....

EscHelp
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3.6 Mute
By using the Mute feature, you can block transmission of your voice to the distant party.
·For example, if someone comes into your office to talk to you and you do not want to interrupt the
distant party, pressMute(Mute feature is highlighted in the features bar at the bottom of your main
screen).
·To cancel the Mute feature and return to your conversation with the distant party, pressMuteto
disengage the feature.
GCA 70-230 PC Attendants Console Users Guide
52 Using PC Attendants Specialized...

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3.7 Overflow
Peak calling periods can make it harder for a single attendant to handle every call that needs service. You
can cause all incoming calls to ring at an overflow attendant’s stationandat your station. The calls will
still be queued in the system according to their priority, and calls will recall to the attendant’s station
where they were originally answered.
·To share incoming calls with an overflow attendant, pressOverflow. The “Overflow” indicator at
the bottom of the main screen will be...

TrackerEscHelp
MuteHeadsetI.D. Split
ParkBothRetrieveSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Transfer
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6...