Comdial Toal Control Pc Attendant Console Instructions Manual

2.4 Line Access Window
The Line window is located under the options menu and displays the current status of up to 48 lines. As
an alternative to the Line window, the optional name display mode will show the status of up to 48 lines
with their associated names. The default number of lines displayed on the PC Attendant screen is 25; the
display can be changed to show either 43 or 50 lines (see page 1 - 2). You can switch between number
and name display mode by using the Line Name / Number selection of the...

2.4.2 Test Busy
You can check the status or accessibility of any DXP line from the PC Attendant console.
NOTE: You only need steps 1 – 4 if the line window is not currently being displayed.
·To check line status,
1. activate the Options menu,
2. press ALT–Oand pressEnter,
—OR—
pressEscto move the cursor into the menu bar from the main screen, position the cursor on
“Options”, and pressEnter,
3. move the cursor to highlight Line Access,
4. pressEnter,
5. select line,
6. pressEnter,
7. after Line Status...

2.5 Answering And Directing Calls
2.5.1 Answering Incoming Calls
When a call rings at the PC Attendant console, it will appear (with a description of its origin) in both the
Current Call window and the Pending Calls window and will have a flashing arrow next to it. (It will also
be an audibly ringing call.)
·To connect this call to the PC Attendant station, pressAnswer.
·To connect another incoming call before connecting to the audibly ringing call, pressTab/Next
Screento activate the cursor in the...

2.5.3 Handling / Recalling Hold Calls
The DXP system programmer sets the hold recall timer as well as other system parameters that affect how
calls are handled by the system.
After a call has been on hold for a pre-programmed length of time, the call will recall to the PC Attendant
station, causing an audible signal to sound. The hold recall will also appear in the Pending Calls window
with the indication “HOLD RCL” and a flashing green arrow next to it (if it is the highest priority call).
When more...

2.5.4 Parking Calls
A current call can be placed in one of nine “park orbits” within the system. This allows the call to be
answered from any station if the person at that station knows the orbit code to dial in order to retrieve the
call.
·To place a call in a park orbit (while connected to the call),
1. pressParkto activate the Park Orbits window,
2. if necessary, move the cursor to select an available park orbit for the call,
3. pressEnter(Make a paging announcement, if necessary, to tell the called...

2.5.6 Transferring Calls
You may transfer a current call to any intercom within the system.
·To transfer a current call,
1. while on the call, pressTransand dial intercom number using the dial pad, or type in the name of
the station user receiving the call and pressEnter. (Once you type in the first initial of the name,
the system will display all of the names beginning with that letter—in case you are unsure of a
name’s spelling),
2. for anunscreened transfer, pressReleaseto complete the transfer after...

2.5.7 Using The Pager—Tracker
TheTrackerpaging system allows you to send either an alphanumeric or numeric (depending upon the
pager) message to a pocket-pager assigned to a DXP extension.  TheTrackoption on the Intercom-status
window only appears if that intercom number hasTrackerenabled.
·To send a message through Tracker using the Intercom-status window,
1. use the arrow keys or the mouse to move the cursor to the intercom designation (name or number)
on the screen list,
2. pressEnterto access the...

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2.6 Making Calls
2.6.1 Making Intercom Calls
·To call another station,
1. pressIntercom,
2. dial intercom number,
—OR—
position cursor on desired intercom number in Intercom window,
3. pressEntertwice,
—OR—
use the mouse to select the intercom number from the Intercom window,
5. click the left mouse button twice.
2.6.2 Making Outside Calls
·To make an outside call,
1. pressLine,
2. dial number from dial pad.
GCA 70-230 PC Attendants Console Users Guide
24Handling Calls 

2.6.3 Creating Conference Calls
From the PC Attendant console, you may initiate a conference call for up to five parties if you are using
the DXP, or up to seven parties if you are using the DXPPlus(the call can consist of any combination of
outside and inside numbers, or can consist of inside numbers only).
·To create a conference call,
1. while on current call, pressConf,
2. dial intercom call (intercom tone is automatic) or pressLinefor outside call,
3. dial telephone number or intercom number from...