Comdial Toal Control Pc Attendant Console Instructions Manual

							Serial:places a call in a series of transfers (to a maximum of three intercoms within the system).
Shift/2nd Function:accesses a key’s secondary function (e.g.
Retrieve is the secondary function on the
Park key) when held down during key selection.
Split:allows attendant to alternate between the current call and the last call that was placed on hold.
When one of the calls is activated, the other is automatically placed on hold.
Silent:silences currently ringing call.
Tab/Next Screen:moves cursor to next screen or window.
Tap:retrieves the last call placed on hold, transferred, or parked in orbit.
Tracker:used to page someone using Comdial’s Tracker on-site paging sysem (optional).
Transfer:transfers current call to another station.
Volume (Up/Down):controls volume of ringer, handset, and headset (used in conjunction with the “Set
Volume” feature in the Options pull-down menu to set default volume levels).
NOTE: Use keypad numbers on the far right of the keyboard for dialing numbers; use number keys
above the letter keys to enter numbers during programming modes (such as setting the time and date,
entering speed dial numbers, etc.)
EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieve
TrackerSerialConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9
:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATORABC
JKL
TUVDEF
MNO
WXY
Transfer
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6
9Next
Screen
2nd
Function
Split / Both key
I.D. key
Overflow key
Headset key
Mute key
Help key
Escape keySerial key
Conference key
Page key / Tracker key
Pick key
Park / Retrieve key
Message key
Backspace key
Silent key
Next Screen
key
Line key
TA P k e y
Intercom key
Enter key
2nd function key
Volume control
(lowers volume)
Arrow keys
Volume control
(raises volume)
Keypad
includes:
- Dialpad
- Hold key
-Answerkey
- Release key
- Transfer key
Insert key
Home key
Number keys (for
programming, NOT for
dialing)
*
KEYBRD
End
Delete
keybrd.cdr
PC Attendants Console Users Guide GCA 70-230
Introducing PC Attendant7 
						

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							Handling Calls
2.1 The Intercom Window
The Intercom window displays the current status of 50 to 480 intercom numbers at one time. The optional
name display mode will show the status of up to 100 intercom numbers that have been assigned names
(see page 2 - 12). The names displayed correspond to the station names assigned during DXP
programming and are downloaded to your system automatically during start-up; they do not reflect the
names assigned by the PC Attendant in the Attendant’s Directory. It is a good idea to program the names
in the Attendant’s Directory so that they match the DXP-programmed names. If you increase the number
of lines displayed to 50 (see page 1 - 2), you can see all 480 intercom numbers on the screen.
2.1.1 Intercom Screen Attributes
You can determine the status of any intercom simply by noticing how the intercom designation (either
name or number) appears in the Intercom window. The following chart lists the screen attributes that
pertain to both color and monochrome monitors.
State Color Monitor Monochrome Monitor
Idle White on Blue Regular Intensity
Ringing Flashing White on Red Flashing Bar with
Black Type
Busy Black on Red Bar with Black Type
Do Not Disturb Yellow on Blue High Intensity
Message Waiting To: White on Green
From: Red on GreenFlashing Regular
Intensity
More Info Light Blue on Blue Underline
No Telephone Black on Blue Regular Intensity
NOTE: Screen attributes may vary. See the Intercom window Help screen for your system’s current attribute
settings. Also, if you are using a monochrome monitor, you may need to adjust the screen (using the
contrast and brightness knobs on your monitor) to display the screen attributes correctly.
2
PC Attendants Console Users Guide GCA 70-230
Handling Calls9 
						

							2.1.2 Intercom Status
If the screen attribute for an intercom indicates “More Info” (see table in section 2.1.1), you can go to the
Intercom Status window for that intercom to determine if the station is forwarded, locked, or disabled.
·To determine the intercom status,
1. use the arrow keys or the mouse to move the cursor to the intercom designation (name or number)
on the screen list,
2. press Enter or click the left mouse button. You will see a list of possible intercom status
designations with Yes or No tags that tell you whether a feature is turned on or off for that
particular extension.
·To return to the Intercom window, pressEsc.
If your system has more than 160 extensions, you may need to view the higher-numbered extensions. To
view these numbers at any time, use the arrow keys to move the cursor beyond the right edge of the
window.
·To move the cursor to the highest-numbered intercom (which appears at the end of the intercom list),
pressEnd.
·To move the cursor to the lowest-numbered intercom (which appears at the beginning of the intercom
list), pressHome.
·To delete unassigned intercom numbers from your screen,
1. with the cursor in the Intercom window, pressDelete,
2. type the number that begins the range of numbers to be deleted,
3. pressEnter,
4. type the number that ends the range of numbers to be deleted,
5. pressEscto reconfigure your Intercom window.
NOTE: If you need to add intercom numbers to your screen, follow the above procedure, but pressInsert
instead ofDeleteto initiate the feature.
GCA 70-230 PC Attendants Console Users Guide
10Handling Calls 
						

							2.1.3 Intercom Name/Number Selection
The “ITCM Name/Number” selection on theOptionspull-down menu allows you to change how the
system intercoms are displayed in the Intercom window—by name or by number.
·To activate theOptionspull-down menu from the Intercom window,
1. pressEsc,
2. use the arrow buttons or the mouse to position the cursor onOptions,
—OR—
press the letter “O,”
3. pressENTER.
·When theOptionsmenu appears,
1. move the cursor to select ITCM Name/Number,
2. pressEnter.
2.1.4 Changing A Station’s Class Of Service (COS)
You can change a station’s COS value from the intercom status window. You might want to change a
station’s COS in order to change a person’s toll restriction. This feature is protected by the station 10
system manager’s password. You must enter this password before the COS value change takes effect. The
default password isS#746S.
·To assign a new COS to a station from the Intercom Status window,
1. use the arrow keys or the mouse to move the cursor to the intercom designation (name or number)
that you want to change,
2. press ENTER or click the left mouse button. You will see a list of possible intercom status
designations with Yes or No tags that tell you whether a feature is turned on or off for that
particular extension,
3. press the up arrow key to move the cursor to the name field and then press the down arrow to
move the cursor to the COS field,
4. enter the desired COS value,
5. press ENTER or click the left mouse button,
6. press ESCAPE to exit the intercom status window,
7. enter the station 10 system manager password when prompted. An incorrect password will cause
an error message to be displayed. If you receive an error message, press any key to return to the
password input prompt.
PC Attendants Console Users Guide GCA 70-230
Handling Calls11 
						

							2.1.5 Changing A Station’s Name
You can change a station’s name from the intercom status window. This feature is protected by the station
10 system manager’s password. You must enter this password before the name change takes effect. The
default password isS#746S.
·To assign a new name to a station from the Intercom Status window,
1. use the arrow keys or the mouse to move the cursor to the intercom designation (name or number)
that you want to change,
2. press ENTER or click the left mouse button. You will see a list of possible intercom status
designations with Yes or No tags that tell you whether a feature is turned on or off for that
particular extension,
3. press the up arrow key to move the cursor to the name field,
4. enter the new name,
5. press ENTER or click the left mouse button,
6. press ESCAPE to exit the intercom status window,
7. enter the station 10 system manager password when prompted. An incorrect password will cause
an error message to be displayed. If you receive an error message, press any key to return to the
password input prompt.
GCA 70-230 PC Attendants Console Users Guide
12Handling Calls 
						

							EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieveSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Transfer
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6
9Next
Screen
2nd
Function
Escape key
Home key
End key
Arrow keysInsert key
Delete key
*
101
102
103
104
105
106
107
109
110111
113
114
115
116
117
118
119
120121
122
123
124
125
126
127
128
129
130131
132
133
134
135
136
137
138
139
140141
142
143
144
145
146
147
148
149
150151
152
153
154
156
157
158
159
160161
162
163
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166
167
168
169
170171
172
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179181
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190191
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200201
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210211
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220221
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230231
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240241
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245
246
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249
250251
252
253
254
255
256
257
258
259
260
Tue Feb 4
2:33 PM
Line 3 RINGING
ABC Inc.,  How  may I help you?DescriptionStatus
1. WATS  1
2. Line 6 for  Ms. Swartz
3. Line 8 for  Mr. Bolden
4. Line 3
5. Ext. 243 Gay, J.
6. Ext. 155 Tutwiler, E.
7. Line 2 for  Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108
180
155
209
243
Current  Call
Pending Calls:  7
MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Speed-Dials Director y Options Programming Quit
Parked Calls:  1
Intercom StatusExt. 101
Intercom type: PERSONAL
Station in service:
Text  Messages
Text  Message keys
Forwarded
Do Not  Disturb
Message Waiting
Station Locked
Station DisabledYES
0
NO
NO
NO
NO
NO
NO
DSS   MESSAGE   CALL TRACK
Pull Down
Menu Bar
Intercom
Window
Intercom
Numbers
Intercom Status
Pop-up Window
Current Call
WindowPending Calls
Window
ITCMSTAT
Tracker
PC Attendants Console Users Guide GCA 70-230
Handling Calls13 
						

							2.2 The Current Call Window
The Current Call window shows the status of the call currently in progress at the PC Attendant console.
When you are on a call or are receiving a call, the Current Call window displays the following
information:
·current call description and status (e.g. Line 1 Ringing),
·line greeting or intercom name,
·dialed digits or call in transfer,
·menu selectable options for the current call (such as Transfer, Park and Release). You may use these
options instead of the keys for these features by positioning the cursor on the feature you desire
(Transfer, for example) and pressingEnterto execute,
·number of text messages set for a station (when that station is on an intercom call).
If there is no call in progress, the Current Call window displays the status of the call highlighted in the
Pending Calls window (a call on hold, for example). If you move the cursor up or down in the Pending
Calls window, the Current Call window changes to reflect the highlighted selection in the Pending Calls
window.
2.3 The Pending Calls Window
The Pending Calls window shows the status of up to eight calls that are either ringing, holding, recalling,
or currently connected to the PC Attendant station. Additional calls will not display in the Pending Calls
window until one of the first eight calls is serviced.  The pending call count at the top of the window
shows the total number of pending calls waiting to be serviced.
When one or more calls are ringing at the PC Attendant station, a flashing arrow will appear to the right
of the call that is audibly ringing (the highest- priority call). This is the call that will connect to the PC
Attendant station when theAnswerkey is pressed. If you prefer to answer one of the other
(lower-priority) calls ringing at your station, simply move the cursor in the Pending Calls window to
highlight the call you want to answer and pressEnter.
When one or more calls are holding at the PC Attendant station, an asterisk (
*) will be displayed next to
the last call placed on hold. This is the call that will connect to the PC Attendant station when theTap
key is pressed. If you prefer to answer another held call (one with no asterisk next to it), simply move the
cursor in the Pending Calls window to highlight the held call you want to answer and pressEnter.
GCA 70-230 PC Attendants Console Users Guide
14Handling Calls 
						

							EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieve TrackerSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Tr an sfe r
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6
9Next
Screen
2nd
Function
Escape
key
Enter
key
Alternate keys
*
101
102
103
104
105
106
107
109
110111
113
114
115
116
117
118
119
120121
122
123
124
125
126
127
128
129
130131
132
133
134
135
136
137
138
139
140141
142
143
144
145
146
147
148
149
150151
152
153
154
156
157
158
159
160161
162
163
164
165
166
167
168
169
170171
172
173
174
175
176
177
178
179181
182
183
184
185
186
187
188
189
190191
192
193
194
195
196
197
198
199
200201
202
203
204
205
206
207
208
210211
212
213
214
215
216
217
218
219
220221
222
223
224
225
226
227
228
229
230231
232
233
234
235
236
237
238
239
240241
242
244
245
246
247
248
249
250251
252
253
254
255
256
257
258
259
260
Tue Feb 4
2:33  PM
Line 3                    RINGING
ABC Inc.,  How  may I  help you?Description
Status
1. WATS  1
2. Line 6  for Ms. Swartz
3. Line 8  for Mr. Bolden
4. Line 3
5. Ext. 243  Gay, J.
6. Ext. 155  Tutwiler, E.
7. Line 2  for Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108
180
155
209
243
Current  Call
Pending Calls:  7
MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Speed-Dials Director y Options Programming Quit
Parked Calls:  1
Menu BarIntercom
Window
ILLUS9
PC Attendants Console Users Guide GCA 70-230
Handling Calls15