Comdial Toal Control Pc Attendant Console Instructions Manual

							2.8.6 Other Greetings
When a system has DID (Direct Inward Dialing) lines, those lines can be set by your installer to ring
directly at the PC Attendant. If the DID lines come to the PC, you can set different greetings for each
DID line.
·To program greetings for DID lines,
1. activate the Programming pull-down menu,
2. pressALT-Pand pressEnter,
—OR—
pressEscto move the cursor into the menu bar from the main screen, position the cursor on
“Programming,” and pressEnter,
3. move the cursor to highlight “Other Greetings,”
4. pressEnter,
5. type the greetings necessary for each DID number,
6. pressEnter(cursor will move down the line list),
7. type other greetings or pressEscto exit.
GCA 70-230 PC Attendants Console Users Guide
36Handling Calls 
						

							TrackerEscHelp
MuteHeadsetI.D. Split
ParkBothRetrieveSerial ConfOverflowPage
Line TAP
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
Volume
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRSABC
JKL
TUVDEF
MNO
WXY
Transfer
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6
9Next
Screen
2nd
Function
Alternate
keys Escape
keyP key
Enter
key
101
102
103
104
105
106
107
109
110111
113
114
115
116
117
118
119
120121
122
123
124
125
126
127
128
129
130131
132
133
134
135
136
137
138
139
140141
142
143
144
145
146
147
148
149
150151
152
153
154
156
157
158
159
160161
162
163
164
165
166
167
168
169
170171
172
173
174
175
176
177
178
179181
182
183
184
185
186
187
188
189
190191
192
193
194
195
196
197
198
199
200201
202
203
204
205
206
207
208
210211
212
213
214
215
216
217
218
219
220221
222
223
224
225
226
227
228
229
230231
232
233
234
235
236
237
238
239
240241
242
244
245
246
247
248
249
250251
252
253
254
255
256
257
258
259
260
Tue  Feb  4
2:33 PM
Line  3 RINGING
ABC Inc., How  may I  help  you?Description
Status
1. WATS  1
2. Line  6 for  Ms. Swartz
3. Line  8 for  Mr. Bolden
4. Line  3
5. Ext. 243 Gay, J.
6. Ext. 155 Tutwiler, E.
7. Line  2 for  Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108
180
155
209
243
Current  Call
Pending  Calls:  7
MUTE   HEADSET OVERFLOW SILENT ALTERNATE   NIGHT
Parked  Calls:  1
Menu Bar
Programming
Pull-Down Menu
Line Greetings
Pop-Up Window
Set  Date  and  Time
Set  Volume
Speed-Dials
Line  Greetings
1.
1.
1.
1.
1.
1.
1.
1.100
Name100
101
Name101
102
Name102
103
Name103
104
Name104
105
Name105
106
Name106
107
Name107
Blk  Number             Greeting
ILLUS32
Speed-Dials Director y Options Programming Quit
PC Attendants Console Users Guide GCA 70-230
Handling Calls37 
						

							2.8.7 Keyboard Macros
The Macro Programming menu allows you to program up to 10 custom key–sequences (each containing
up to 20 entries) that you can then play back with single–key access. You can set a keyboard macro to
perform any one of several functions, (ALT 1 = Hold, ALT 2 = Tap, ALT 3 = Transfer, for example). If
you insert more than 20 entries, the system will automatically drop the last event (number 20) when you
insert the new one.
·To program a keyboard macro,
1. activate the Programming pull-down menu,
2. pressALT-Pand pressEnter,
—OR—
pressEscto move the cursor into the menu bar from the main screen, position the cursor on
“Programming,” and pressEnter,
3. move the cursor to highlight “Keyboard Macros,”
4. pressEnter,
5. highlight the macro key you wish to program,
6. pressEnter—the macro editing window for that macro appears.
NOTE: You can give the macro a name by highlighting it and entering a name from the keyboard. You can use
all string editing keys (backspace, insert, delete, for example).
7. from the macro editing window, highlight the macro you want to edit,
8. pressEnter,
9. use the up and down arrow keys to highlight an entry,
10. press insert to add a new event,
—OR—
press delete to remove an entry,
11. from the Insert window, highlight the event you wish to insert (If the selected event requires extra
information, a field will appear at the bottom of the window to enter that information.).
GCA 70-230 PC Attendants Console Users Guide
38Handling Calls 
						

							101
102
103
104
105
106
107
109
110111
113
114
115
116
117
118
119
120121
122
123
124
125
126
127
128
129
130131
132
133
134
135
136
137
138
139
140141
142
143
144
145
146
147
148
149
150151
152
153
154
156
157
158
159
160161
162
163
164
165
166
167
168
169
170171
172
173
174
175
176
177
178
179181
182
183
184
185
186
187
188
189
190191
192
193
194
195
196
197
198
199
200201
202
203
204
205
206
207
208
210211
212
213
214
215
216
217
218
219
220221
222
223
224
225
226
227
228
229
230231
232
233
234
235
236
237
238
239
240241
242
244
245
246
247
248
249
250251
252
253
254
255
256
257
258
259
260
Tue Feb 4
2:33  PM
Line 3                     RINGING
ABC Inc.,  How  may I  help you?Description
Status
1. WATS 1
2. Line 6  for Ms. Swartz
3. Line 8  for Mr. Bolden
4. Line 3
5. Ext. 243  Gay, J.
6. Ext. 155  Tutwiler, E.
7. Line 2  for Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108
180
155
209
243
Current  Call
Pending Calls: 7
MUTE HEADSET OVERFLOW   SILENT ALTERNATE   NIGHT
Parked Calls: 1
ILLUS10K
Set  Date and Time
Set  Volume
Speed-Dials
Line Greetings
Other Greetings
Text  Messaging
Keyboard Macros
Tracker
[[Macro ProgrammingAlt 0:
Alt 1:
Alt 2:
Alt 3:
Alt 4:
Alt 5:
Alt 6:
Alt 7:
Alt 8:
Alt 9:
101
102
103
104
105
106
107
109
110111
113
114
115
116
117
118
119
120121
122
123
124
125
126
127
128
129
130131
132
133
134
135
136
137
138
139
140141
142
143
144
145
146
147
148
149
150151
152
153
154
156
157
158
159
160161
162
163
164
165
166
167
168
169
170171
172
173
174
175
176
177
178
179181
182
183
184
185
186
187
188
189
190191
192
193
194
195
196
197
198
199
200201
202
203
204
205
206
207
208
210211
212
213
214
215
216
217
218
219
220221
222
223
224
225
226
227
228
229
230231
232
233
234
235
236
237
238
239
240241
242
244
245
246
247
248
249
250251
252
253
254
255
256
257
258
259
260
Tue Feb 4
2:33  PM
Line 3                     RINGING
ABC Inc.,  How  may I  help you?Description
Status
1. WATS 1
2. Line 6  for Ms. Swartz
3. Line 8  for Mr. Bolden
4. Line 3
5. Ext. 243  Gay, J.
6. Ext. 155  Tutwiler, E.
7. Line 2  for Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108
180
155
209
243
Current  Call
Pending Calls: 7
MUTE HEADSET OVERFLOW   SILENT ALTERNATE   NIGHT
Parked Calls: 1
Set  Date and Time
Set  Volume
Speed-Dials
Line Greetings
Other Greetings
Text  Messaging
Keyboard Macros
Macro ProgrammingAlt 0:
Alt 1:
Alt 2:
Alt 3:
Alt 4:
Alt 5:
Alt 6:
Alt 7:
Alt 8:
Alt 9:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.Alt 0
Ins/Del to edit[[
[
[
101
102
103
104
105
106
107
109
110111
113
114
115
116
117
118
119
120121
122
123
124
125
126
127
128
129
130131
132
133
134
135
136
137
138
139
140141
142
143
144
145
146
147
148
149
150151
152
153
154
156
157
158
159
160161
162
163
164
165
166
167
168
169
170171
172
173
174
175
176
177
178
179181
182
183
184
185
186
187
188
189
190191
192
193
194
195
196
197
198
199
200201
202
203
204
205
206
207
208
210211
212
213
214
215
216
217
218
219
220221
222
223
224
225
226
227
228
229
230231
232
233
234
235
236
237
238
239
240241
242
244
245
246
247
248
249
250251
252
253
254
255
256
257
258
259
260
Tue Feb 4
2:33  PM
Line 3                     RINGING
ABC Inc.,  How  may I  help you?Description
Status
1. WATS 1
2. Line 6  for Ms. Swartz
3. Line 8  for Mr. Bolden
4. Line 3
5. Ext. 243  Gay, J.
6. Ext. 155  Tutwiler, E.
7. Line 2  for Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108
180
155
209
243
Current  Call
Pending Calls: 7
MUTE HEADSET OVERFLOW   SILENT ALTERNATE   NIGHT
Parked Calls: 1
Set  Date and Time
Set  Volume
Speed-Dials
Line Greetings
Other Greetings
Text  Messaging
Keyboard Macros
Macro ProgrammingAlt 0:
Alt 1:
Alt 2:
Alt 3:
Alt 4:
Alt 5:
Alt 6:
Alt 7:
Alt 8:
Alt 9:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.Alt 0
Ins/Del to edit[[
Dial Digit
Intercom
Line
Line Group
Answer
Release
Transfer
Hold
Tap
WaitInsert[[ [[
Speed-Dials Director y Options Programming Quit Speed-Dials Director y Options Programming Quit
Speed-Dials Director y Options Programming Quit
PC Attendants Console Users Guide GCA 70-230
Handling Calls39 
						

							2.8.8 Enabling The Tracker Paging System
Before you can use theTrackerpaging system, you must first enable the paging feature. You can enable
the paging feature in either thelocalmode or thesystemmode. In either mode, you can create and send up
to eight default messages (see2.8.9).
In thelocalmode, you will be able to make your own intercom-pager assignments. These assignments
will not change any assignments previously programmed into the DXP system by the installer or system
programmer. To use the local mode, you must also have the Tracker base station plugged into the PC
Attendant Console at the port designated on your Tracker Status pull-down menu.
When using thesystemmode, Tracker selections are identical to those programmed in theDXPsystem by
the installer or system programmer and any changes made in the system will be sent automatically to the
DXP. In this mode, you must also make sure that the installer or system programmer programs theDXP
system forremote installation(if Tracker has been installed on the PC).
·To enable Tracker,
1. activate the Programming pull-down menu,
2. pressALT-Pand pressEnter,
—OR—
pressEscto move the cursor into the menu bar from the main screen, position the cursor on
“Programming,” and pressEnter,
3. move the cursor to highlight “Tracker Options,”
4. pressEnter,
5. move the cursor to highlight “Disable/Enable Local/ Enable System,”
6. pressEnter,
7. move the cursor to highlight the appropriate choice and pressEnter.
EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieve TrackerSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9
:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Transfer
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6
9Next
Screen
2nd
Function
Alternate
keys
Escape keyP key
Enter key
Arrow
keysTracker key
*
101
102
103
104
105
106
107
109
110111
113
114
115
116
117
118
119
120121
122
123
124
125
126
127
128
129
130131
132
133
134
135
136
137
138
139
140141
142
143
144
145
146
147
148
149
150151
152
153
154
156
157
158
159
160161
162
163
164
165
166
167
168
169
170171
172
173
174
175
176
177
178
179181
182
183
184
185
186
187
188
189
190191
192
193
194
195
196
197
198
199
200201
202
203
204
205
206
207
208
210211
212
213
214
215
216
217
218
219
220221
222
223
224
225
226
227
228
229
230231
232
233
234
235
236
237
238
239
240241
242
244
245
246
247
248
249
250251
252
253
254
255
256
257
258
259
260
Tue  Feb 4
2:33 PM
Line 3 RINGING
ABC Inc.,  How may I  help you?Description
Status
1. WATS  1
2. Line 6 for  Ms. Swartz
3. Line 8 for  Mr. Bolden
4. Line 3
5. Ext. 243 Gay, J.
6. Ext. 155 Tutwiler, E.
7. Line 2 for  Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108180
155
209
243
Current  Call
Pending Calls:  7
MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT
Parked Calls:  1
Menu Bar
Programming
Pull-Down Menu
ILLUS10B
Set  Date and Time
Set  Volume
Speed-Dials
Line Greetings
Other  Greetings
Text  Messaging
Keyboard Macros
TrackerTrackerEnable / Disable
Default  Messages
Local  Numbers
System Numbers Speed-Dials Director y Options Programming Quit
GCA 70-230 PC Attendants Console Users Guide
40Handling Calls 
						

							2.8.9 Programming The Tracker Default Messages
You can set a maximum of eight defaulted messages. Each defaulted message can contain a maximum of
32 characters (any printable characters); however, some pagers only accept 20-character messages and
others only accept numeric pages.
NOTE: To use the Tracker pager, you must enable the Tracker base unit first (2.8.8).
·To program default messages,
1. activate the Programming pull-down menu,
2. pressALT-Pand pressEnter,
—OR—
pressEscto move the cursor into the menu bar from the main screen, position the cursor on
“Programming,” and pressEnter,
3. move the cursor to highlight “Tracker,”
4. pressEnter,
5. move the cursor to highlight “Default Messages,”
6. pressEnter,
7. type or edit the default message(s),
8. move the cursor to highlight “Save changes as new defaults” and pressEnter.
EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieve Tr a ck e rSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Transfer
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6
9Next
Screen
2nd
Function
Alternate
keys
Escape keyP key
Enter key
Arrow
keysTracker key
*
101
102
103
104
105
106
107
109
110111
113
114
115
116
117
118
119
120121
122
123
124
125
126
127
128
129
130131
132
133
134
135
136
137
138
139
140141
142
143
144
145
146
147
148
149
150151
152
153
154
156
157
158
159
160161
162
163
164
165
166
167
168
169
170171
172
173
174
175
176
177
178
179181
182
183
184
185
186
187
188
189
190191
192
193
194
195
196
197
198
199
200201
202
203
204
205
206
207
208
210211
212
213
214
215
216
217
218
219
220221
222
223
224
225
226
227
228
229
230231
232
233
234
235
236
237
238
239
240241
242
244
245
246
247
248
249
250251
252
253
254
255
256
257
258
259
260
Tue  Feb 4
2:33 PM
Line  3 RINGING
ABC Inc., How may  I  help you?Description
Status
1. WATS 1
2. Line  6 for Ms. Swartz
3. Line  8 for Mr. Bolden
4. Line  3
5. Ext. 243 Gay, J.
6. Ext. 155 Tutwiler, E.
7. Line  2 for Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK RCL
112
108
180
155
209
243
Current  Call
Pending Calls:  7
MUTE   HEADSET OVERFLOW   SILENT ALTERNATE   NIGHT
Parked Calls:  1
Menu Bar
Programming
Pull-Down Menu
ILLUS10D
Set  Date  and Time
Set  Volume
Speed-Dials
Line  Greetings
Other Greetings
Text  Messaging
Keyboard Macros
Tracker
Tracker
Tracker Pager Number EditingEnable  /  Disable
Default  Messages
Local Numbers
System Numbers
101 PC Attendant
102
103
104
105
106
107
108
109
110
190
0
0
0
0
0
0
0
0
0P4000
None
None
None
None
None
None
None
None
None
Enter the  pager number Speed-Dials Director y Options Programming Quit
PC Attendants Console Users Guide GCA 70-230
Handling Calls41 
						

							2.8.10 Programming The Tracker Pager Numbers
Assign a pager number to the specificDXPstation number. You can assign a pager number to an unused
extension number so that the user can be paged even if he or she doesn’t have a station. All extensions
default to pager number 0 and no pager type.
NOTE: To use the Tracker pager, you must enable the Tracker base unit first (2.8.8).
·To program a pager number,
1. activate the Programming pull-down menu,
2. pressALT-Pand pressEnter,
—OR—
pressEscto move the cursor into the menu bar from the main screen, position the cursor on
“Programming,” and pressEnter,
3. move the cursor to highlight “Tracker,”
4. pressEnter,
5. move the cursor to highlight “Pager Numbers,”
6. pressEnter,
7. highlight the line of the desired DXP extension (all currently definedDXPextensions appear),
8. enter the pager number,
9. pressEnter,
10. enter the pager type (scroll between pager types using the space bar),
11. pressShiftkey and theTabkey together to move to the next line or press
Escto exit.
GCA 70-230 PC Attendants Console Users Guide
42Handling Calls 
						

							EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieve TrackerSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Transfer
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6
9Next
Screen
2nd
Function
Alternate
keys
Escape keyP key
Enter key
Arrow
keysTracker key
*
101
102
103
104
105
106
107
109
110111
113
114
115
116
117
118
119
120121
122
123
124
125
126
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Tue Feb 4
2:33  PM
Line 3                    RINGING
ABC Inc.,  How  may I  help you?Description
Status
1. WATS  1
2. Line 6  for Ms. Swartz
3. Line 8  for Mr. Bolden
4. Line 3
5. Ext. 243  Gay, J.
6. Ext. 155  Tutwiler, E.
7. Line 2  for Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108
180
155
209
243
Current  Call
Pending  Calls: 7
MUTE   HEADSET OVERFLOW   SILENT ALTERNATE   NIGHT
Parked Calls: 1
Menu Bar
Programming
Pull-Down Menu
ILLUS10D
Set  Date and Time
Set  Volume
Speed-Dials
Line Greetings
Other Greetings
Text  Messaging
Keyboard Macros
Tracker
Tracker
Tracker Pager Number EditingEnable / Disable
Default  Messages
Local Numbers
System  Numbers
101   PC Attendant
102
103
104
105
106
107
108
109
110
190
0
0
0
0
0
0
0
0
0P4000
None
None
None
None
None
None
None
None
None
Enter the pager number Speed-Dials Director y Options Programming Quit
PC Attendants Console Users Guide GCA 70-230
Handling Calls43 
						

							This page remains blank intentionally. 
						

							Using Specialized Features
3.1BothFeature
Often, a caller will need to hold while you locate an individual. Once the person is connected to the PC
Attendant console, you can use theBothkey to establish a conference among the PC Attendant console,
the last call placed on hold, and the current call.
·To use the both feature, while on current call, pressShift/2nd FunctionandSplitsimultaneously.
The last call placed on hold is then part of the established three-way conference.
·To place both parties on hold at the Attendant PC, pressHold(the calls are now in Conference Hold).
·To return both parties to the three-way conference, pressTap.
·To allow the two parties to continue talking in an unsupervised conference, press # to drop out of the
three-way call.
3.2 Headset
If your console is equipped with an optional headset for handset–free operation, you will need to “tell” the
system when you switch between the handset and headset modes.
NOTE: Your headset must be plugged in for this feature to activate.
·To switch from handset to headset, pressHeadset. The Headset indicator at the bottom of your main
screen will be highlighted.
·To return to the handset mode, pressHeadset. The Headset indicator will dim.
3
EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieve TrackerSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


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-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Transfer
R
e
l
e
a
s
e
Num Cap s Scr oll
Lock
LockLock
1
4
7
02
5
83
6
9Next
Screen
2nd
Function
Headset
key
Both keyTA P k e y
Hold key
*
ILLUS15
PC Attendants Console Users Guide GCA 70-230
Using PC Attendants Specialized Features 45