Comdial Toal Control Pc Attendant Console Instructions Manual

							3.9 Pick
You may pick up any call that is ringing at another telephone in your system.
·To pick up a call,
1. pressPick,
2. dial number of ringing station (you will then be connected to that call).
(Performing a Direct Station Selection [DSS] on a ringing station will also allow you to pick up a call.)
3.10 Serial
Sometimes a current call will need to be transferred to more than one intercom in a particular sequence
(this is called a serial transfer).
·To complete a serial transfer,
1. while on the call, pressSerial(call is placed on hold automatically),
2. dial intercom to receive transfer,
3. dial intercom to receive second transfer,
4. repeat once more to place a third intercom in the serial,
5. pressRelease. Transferred call will connect to first transfer in the serial.
When the call is disconnected from the first intercom in the serial, the system will automatically send it to
the second intercom number, etc., until final transfer is complete. The call disconnects from the system
when the final transfer is disconnected.
At any time during a serial transfer, an intercom party may discontinue the serial by redirecting the call.
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GCA 70-230 PC Attendants Console Users Guide
56 Using PC Attendants Specialized Features 
						

							3.11 Silent
A busy Attendant’s console will ring often with incoming calls, sometimes during an active call. This
constant ringing can be irritating to both you and the person with whom you are speaking.
·To silence the ringer at the PC Attendant console for the duration of the currently ringing call, press
Silent. The ringer will remain silent until the next call rings at the PC Attendant console.
3.12 Split
You can alternately connect the PC Attendant console to the last call placed on hold and a current call.
·To use the split feature, while on a call, pressSplit(the current call is placed on hold, and the last
call placed on hold is retrieved).
·To alternate the calls again, pressSplit.
You may go between the two calls in this manner for as long as you’d like, and you may handle them
separately at any time (transferring the current call, for example, releases that call from the PC Attendant
console and leaves the held call on Hold).
Or you may want to establish a conference between these two calls using the Both key (see discussion on
page 25 of this guide).
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Using PC Attendants Specialized Features 57 
						

							3.13 Alternate
Calls that normally ring at the PC Attendant console can be directed to an alternate attendant’s station (the
alternate station need not be a PC Attendant station).
·To transfer all call activity to an alternate attendant,
1. activate the Options menu,
2. pressALT-Oand pressEnter,
—OR—
pressEscto move the cursor into the menu bar from the main screen, position the cursor on
“Options,” and pressEnter,
3. move the cursor to highlight “Alternate,”
4. pressEnter. Calls will ring at the alternate station.
·To return call activity to the PC Attendant console from the alternate attendant, repeat the above
procedure.
The Alternate status indicator at the bottom of the main screen will be highlighted when the alternate
mode is activated.
GCA 70-230 PC Attendants Console Users Guide
58 Using PC Attendants Specialized Features 
						

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Line 3                      RINGING
ABC Inc.,  How  may I  help  you?Description
Status
1. WATS  1
2. Line 6  for  Ms. Swartz
3. Line 8  for  Mr. Bolden
4. Line 3
5. Ext. 243  Gay, J.
6. Ext. 155  Tutwiler, E.
7. Line 2  for  Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
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Current  Call
Pending  Calls: 7
MUTE   HEADSET OVERFLOW   SILENT ALTERNATE   NIGHT
Parked  Calls: 1
Menu Bar
Options Pull-
Down Menu
Alternate
Status
Indicator
Line Access
Paging
Park Retrieve
Alternate Mode
Night  Mode
ITCM Names/Numbers
Line Names/Numbers
PC Settings
ILLUS21
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PC Attendants Console Users Guide GCA 70-230
Using PC Attendants Specialized Features 59 
						

							3.14 Directory
You have the ability to create a directory of the station names within your system so that you may, for
example, use the dial-by-name feature (see section titled “Intercom—Using The Intercom Key To Dial
By Name Or Dial By Number” in this chapter).
For your own purposes, it is convenient to have a complete and up-to-date list of all intercom numbers
and their user’s names appear on your PC Attendant’s screen with the touch of a button.
Before you create such a directory, it is a good idea to obtain a list of names and numbers as they were
programmed by the installer of your DXP system (these names appear in your Intercom window when
you switch the display from numbers to names) to avoid confusion between what names appear in the
Intercom window and what names appear in the Directory you create.
To create a directory of names and numbers for your system,
1. activate the Directory pull-down menu,
2. pressALT-Dand pressEnter,
—OR—
pressEscto move the cursor into the menu bar, use the arrow keys to select “Directory,” and
pressEnter,
3. with the directory menu activated, pressInsertto activate the Directory Editing window,
4. type the station user’s last name,
5. pressEnter,
6. type the station user’s first name,
7. pressEnter,
8. type the station user’s middle name or initial (if desired),
9. pressEnter,
10. type the station number using the keyboard numbers,
11. pressEnter(an empty Directory Editing window will appear so that you may continue editing
the directory),
12. when you are finished creating or editing the Directory, pressEsc(the Directory Editing window
will disappear),
13. pressEscagain to save the changes and exit the Directory.
NOTE: If you wish to name a station by its location (e.g. Board Room, Cafeteria, Hallway B,
Warehouse) you may do so: simply enter the name on the line for “Last” name in the
Directory Editing Window and press Enter. Press Enter twice more to move the cursor past the
First and Middle name entries and then enter the extension number.  Proceed according to the
previous instructions in order to continue editing or save the changes.
GCA 70-230 PC Attendants Console Users Guide
60 Using PC Attendants Specialized Features 
						

							You may view the directory at any time by pressingALT-D, or by pressingEsc, moving the cursor to
highlight “Directory,” and pressingEnter. The Directory is arranged alphabetically and will
automatically re-sort when changes are made to it.
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Line 3                      RINGING
ABC Inc.,  How  may I  help you?Description
Status
1. WATS  1
2. Line 6  for Ms. Swartz
3. Line 8  for Mr. Bolden
4. Line 3
5. Ext. 243  Gay, J.
6. Ext. 155  Tutwiler, E.
7. Line 2  for Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108
180
155
209
243
Current  Call
Pending Calls:  7
MUTE HEADSET OVERFLOW   SILENT ALTERNATE NIGHT
Parked Calls:  1 Enter Call  Tag
Directory
Pop-Up
WindowLa s t                Fi r s t                 Ex t.  #
Bolden
Coles
Leonard
Lucas
Miller
Smith774
211
666
427
976
529
ILLUS22
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PC Attendants Console Users Guide GCA 70-230
Using PC Attendants Specialized Features 61 
						

							3.15 Night
Calls that normally ring at the PC Attendant console can be directed to ring an external ringer. Night
transferred calls can be answered from any telephone within the system or group.
NOTE:  In order to extend the life of your monitor, turn it off whenever the PC Attendant will be
relatively inactive and unattended for long periods.  Do not, however, turn off the computer
itself, as this will disable the operation of the console and will require you to reboot the PC
Attendant.
·To transfer incoming calls to the Night Mode,
1. activate the Options menu,
2. pressALT-Oand pressEnter,
—OR—
pressEscto move the cursor into the menu bar from the main screen, position the cursor on
“Options,” and pressEnter,
4. move the cursor to highlight “Night Mode,”
5. pressEnter. (Repeat the procedure to return service to the PC Attendant console.)
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QZ
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MNO
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Line  3                    RINGING
ABC  Inc., How may I  help you?Description
Status
1. WATS  1
2. Line  6  for  Ms. Swartz
3. Line  8  for  Mr. Bolden
4. Line  3
5. Ext. 243  Gay, J.
6. Ext. 155  Tutwiler, E.
7. Line  2  for  Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108
180
155
209
243
Current  Call
Pending  Calls:  7
MUTE   HEADSET OVERFLOW SILENT ALTERNATE   NIGHT
Parked Calls:  1
Menu Bar
Options Pull-
Down Menu
Night Mode
Indicator
Line  Access
Paging
Park  Retrieve
Alternate  Mode
Night  Mode
ITCM  Names/Numbers
Line  Names/Numbers
PC  Settings
ILLUS31
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GCA 70-230 PC Attendants Console Users Guide
62 Using PC Attendants Specialized Features 
						

							3.16 PC Settings (Screen Saver)
During periods of minimal call activity, you can activate the PC Attendant screen saver in order to keep
the main screen image from becoming “burned” into the monitor over time.
When the screen saver is activated, the monitor screen (after 20 minutes of no activity at the PC Attendant
console) will go dark and the “Total Control” sign will flash randomly across the screen. When activity
resumes at the PC Attendant console (when a call comes in to the console or when you press any key), the
main screen reappears and remains on until another 20 minutes of inactivity passes.
·To turn the screen saver on,
1. activate the Options pull-down menu,
2. pressALT-Oand pressEnter,
—OR—
3. pressEscto move the cursor into the menu bar from the main screen, position the cursor on
“Options” and pressEnter,
4. move the cursor to “PC Settings,”
5. pressEnter(the PC Settings pop-up window will appear),
6. press theSpace Barto activate the screen saver (a red check mark will appear in the left side of
the window).
Repeat this procedure to turn off the screen saver.
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Line 3                      RINGING
ABC Inc.,  How  may I  help  you?Description
Status
1. WATS  1
2. Line 6  for  Ms. Swartz
3. Line 8  for  Mr. Bolden
4. Line 3
5. Ext. 243  Gay, J.
6. Ext. 155  Tutwiler, E.
7. Line 2  for  Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108
180
155
209
243
Current  Call
Pending  Calls:  7
MUTE   HEADSET   OVERFLOW SILENT   ALTERNATE   NIGHT
Parked  Calls:  1
Options
Pull-Down
MenuPC Settings
Pop-Up
WindowsPC Settings
Use space bar  to change( ) Screen Saver
()AutoPrint
( ) Auto Msg  Set
( ) Half Page Msg
Printer  Port:   LPT1Text Messaging
Paging
Park Retrieve
Alternate Mode
Night  Mode
ITCM  Names/Numbers
Test  Busy
PC Settings
ILLUS23
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PC Attendants Console Users Guide GCA 70-230
Using PC Attendants Specialized Features 63 
						

							3.17 SOHVA
You can make a voice announcement to another telephone that is off-hook and busy on a call.
·To initiate a SOHVA call,
1. make an intercom call to the telephone where the SOHVA is to occur,
2. note “Busy” message for intercom number in Current Call window and hear busy tone,
3. move the cursor to select SOHVA from the Current Call options,
4. pressEnterand hear one to six beeps,
5. make announcement.
Your announcement will sound over the handset at the telephone to which you directed the SOHVA call
(your voice will be heard only by the person whose station you called).
If the station you attempt to call in this manner is on-hook and busy (in the speakerphone mode) or if the
station has activated a Voice-Announce Block feature, your SOHVA will not connect and you will hear a
busy signal or error tone.
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Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
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TUVDEF
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200201
202
203
204
205
206
207
208
210211
212
213
214
215
216
217
218
219
220221
222
223
224
225
226
227
228
229
230231
232
233
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240241
242
244
245
246
247
248
249
250251
252
253
254
255
256
257
258
259
260
Tue Feb 4
2:33  PM
Ext. 106                     BUSY
RELEA SE  MESSAGE  CAMP-ON SOHVAABC Inc.,  How  may  I  help you?Description
Status
1. WATS  1
2. Line 6  for Ms. Swartz
3. Line 8  for Mr. Bolden
4. Ext. 106
5. Ext. 243  Gay, J.
6. Ext. 155  Tutwiler, E.
7. Line 2  for Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
BUSY
RINGING
RINGING
RINGING
112
108
180
155
209
243
Current  Call
Pending  Calls:  7
MUTE   HEADSET OVERFLOW SILENT ALTERNATE   NIGHT
Parked Calls:  1Subdued off-hook  voice announce
Current
Call
Options
ILLUS24
Speed-Dials Director y Options Programming Quit
GCA 70-230 PC Attendants Console Users Guide
64 Using PC Attendants Specialized Features 
						

							3.18 Speed Dialing
System speed dials (the DXP system provides 200 such numbers, the DXPPlusallows for 500) allow you
and other users in your system to make outside calls without dialing an entire telephone number. The
Speed Dials option on the Programming pull-down menu allows you to program or edit speed dial
numbers (see the discussion “System Speed-Dial Directory—Editing And Creating” in the chapter titled
Setting The System Parametersin this guide.)
·To make a call using a speed dial number,
1. activate the Speed Dials pop-up window,
2. pressALT-Sand pressEnter,
—OR—
pressEscto move the cursor from the main screen to the menu bar (the cursor will automatically
highlight Speed Dials), and pressEnter,
3. position the cursor in the Speed Dials window on the number you wish to dial,
4. pressEnter. The system will then dial the number you’ve chosen.
TrackerEscHelp
MuteHeadsetI.D. Split
ParkBothRetrieveSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
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/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Transfer
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6
9Next
Screen
2nd
Function
Alternate
keysEnter
key S
key
*
101
102
103
104
105
106
107
109
110111
113
114
115
116
117
118
119
120121
122
123
124
125
126
127
128
129
130131
132
133
134
135
136
137
138
139
140141
142
143
144
145
146
147
148
149
150151
152
153
154
156
157
158
159
160161
162
163
164
165
166
167
168
169
170171
172
173
174
175
176
177
178
179181
182
183
184
185
186
187
188
189
190191
192
193
194
195
196
197
198
199
200201
202
203
204
205
206
207
208
210211
212
213
214
215
216
217
218
219
220221
222
223
224
225
226
227
228
229
230231
232
233
234
235
236
237
238
239
240241
242
244
245
246
247
248
249
250251
252
253
254
255
256
257
258
259
260
Tue  Feb  4
2:33  PM
Line  3                      RINGING
ABC Inc., How  may I  help  you?Description
Status
1. WATS  1
2. Line  6  for Ms. Swartz
3. Line  8  for Mr. Bolden
4. Line  3
5. Ext. 243  Gay, J.
6. Ext. 155  Tutwiler, E.
7. Line  2  for Mr. Shifflett
8.HOLDING
HOLDING*
HOLDING
RINGING
RINGING
RINGING
PARK  RCL
112
108
180
155
209
243
Current  Call
Pending  Calls:  7
MUTE   HEADSET OVERFLOW   SILENT ALTERNATE   NIGHT
Parked  Calls:  1
Speed-Dials
Window
Speed Dial
Numbers
100
101
102
103
104
105
106
107
ILLUS25
Speed-Dials Director y Options Programming Quit
PC Attendants Console Users Guide GCA 70-230
Using PC Attendants Specialized Features 65