Comdial QuickQ Automatic Call Distributor Instructions Manual

October, 02 Comdial 63
QuickQ System Manager’s Guide
Revising a Wallboard Message
To  revise a current wallboard message on the system, 
1.  Highlight the wallboard message you want to revise in the Wallboard window.
2.  Click on Properties.
3.  Revise the wallboard message appearing in the Wallboard Properties window. You can use up to 
64 characters and you can combine text with parameters.
Figure 1-9  Wallboard Message Properties
AbbreviationDescription
•  IDIncoming calls received in the current...

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4.  If parameters are to be included in the message, enter the abbreviations in brackets. They will be 
replaced by the current value when actually displayed on wallboards. To see the list of parame
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ters you can use, click Alarm and select New. Click the down arrow of Parameter and you will 
see a list of parameters. Definitions will show on Parameter Information.
5.  A maximum of six parameters can be inserted in one message.
6.  To ensure the new...

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QuickQ System Manager’s Guide
2.  You must, first of all, make sure the wallboard is connected to the system.
Figure 1-11  Wallboard Alarm
3.  Select New to create a new alarm threshold.
4.  To revise an existing alarm threshold, highlight the entry and select Properties.
5.  To delete an alarm threshold, highlight the entry and click Remove. Then, select Ye s to confirm.
Creating a New Wallboard Alarm Threshold
1.  Select an abbreviation from Parameter and Parameter Information...

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3.  Enter a value of up to four digits for Threshold. The alarm will trigger when the parameter 
reaches this value.
4.  Select one option from Message. The wallboard will display the selected message when an 
alarm threshold condition is met. If No Message is selected, the wallboard will not display any 
messages during an alarm condition. However, if a parameter is used to trigger the wallboard 
alarm, the parameter will flash on a mono wallboard and...

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QuickQ System Manager’s Guide
3.  Message shows all messages that you have entered. Select a message to display on the system or 
group wallboard(s) on the day(s) and time specified above.
Figure 1-13  Wallboard Schedule Properties
Revising the Scheduled Programming for a Selected Wallboard Message
To revise the scheduled programming for a selected wallboard message on the Wallboard Schedule 
Properties window,
1.  Day lists the seven days of the week plus additional options such...

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2.  The Abandoned Calling Number ID Report window opens up.
Figure 1-14  Abandoned Calling Number Report
3.  Click on a day for which you want the report.
4.  Click Open.
5.  To print a copy of the report, select Print from the Level menu or click on the Print icon on the 
To o l  B a r.
1.9  Selecting Configuration Reports
The configuration report provides a method to produce a hard-copy (printout) of all system parameters. 
Using this option, System...

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QuickQ System Manager’s Guide
5.  To print a copy of the configuration report, select Print from the Level pull-down menu.
Figure 1-15  Configuration Report
1.10  Selecting QuickQ MIS Reports
The QuickQ provides comprehensive Management Information System (MIS) reports for both the 
system manager and group supervisor. You can either view these reports on the call processor com
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puter screen or print them as a hard copy. The system updates and automatically stores all reports and...

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The system collects over 63,000 different statistics and presents them in 80 different MIS reports. The 
system reports are related to the following time periods:
•  hourly,
•  daily,
•  weekly,
•  monthly.
The system reports are categorized for the following four operational levels:
•  The System level reports show data for all lines and agents on the system.
•  The Group level reports provide data for each group programmed on the system.
•  The Line...

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QuickQ System Manager’s Guide
Answer Bins Report
The Answer Bins report shows the percent of answered calls within the seven programmable time bins. 
It also shows supervisors the response rates of their departments.
Figure 1-16  Answer Bin Report 

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Abandon Bins Reports
This report shows the percent of abandoned calls within the seven programmable time bins. It also 
shows supervisors the tolerance of callers.
Figure 1-17  Abandoned Bins Report