Comdial QuickQ Automatic Call Distributor Instructions Manual

October, 02 Comdial 105
QuickQ System Manager’s Guide
1.  APPENDIX F
1.1  Understanding Emergency Operations
QuickQ contains built-in protection to minimize operational problems that could occur as the result of 
 system interruptions such as power failures. This appendix outlines actions that QuickQ causes when 
these 
 emergencies occur.
1.1.1  NOTIFYING AGENTS
Whenever normal operation is interrupted, QuickQ notifies all of the active (signed-in) agents for five 
seconds. The message, System Rebooting...

Appendix F
106 Comdial October, 02
1.1.5  SAVING CALL STATISTICS
All call statistics are saved during a system interruption except for the accumulated current Hourly 
report up to the time of system reboot. For example, if the system is rebooted at 11:30 and the hourly 
call statistics are collected on the hour, then no call statistics are saved for the period from 11:00 to 
11:30.  However, the hourly report will include call statistics for the period from 11:30 to 12:00. 

October, 02 Comdial 107
QuickQ System Manager’s Guide
1.  APPENDIX G
1.1  Detailing Comdial’s Technical Assistance
1.1.1  VERIFYING EQUIPMENT OPERATION
Comdial installation specialists strongly suggest that you temporarily install the equipment and test the 
system operation at your facility before you take it to the permanent installation site. When you do this, 
you ensure that the equipment is operational, and if it is not operational, you give yourself an oppor
-
tunity to correct any problems that...

Appendix G
108 Comdial October, 02
1.1.3  UPGRADING YOUR SYSTEM KNOWLEDGE
From time-to-time, Comdial Engineers will enhance equipment software or add to the hardware capa-
bility. The technical publications personnel document these changes on Technical Advisory Bulletins 
that they make available to you in several ways:
•  you may turn to the appropriate section in your system’s instruction binder and find the TABs that 
are currently available,
•  you may access the web site at...

Index-1
INDEX
A
Abandon Bins Reports 78
Abandoned Bin 12Abandoned Calling Number ID Report 73
Abreviations and Descriptions List 68
Account Code Assignment 26Account Codes 15
Activate a Line Group 40
Activating a Group 23Activating Group Supervisor 24
Activating the Agent Group 39
Adding a New Customer 43Adding, Changing, and Deleting Agents 45
Agent Group Activation 39
Agent Group Configuration 45Agent Monitoring 56
Agent Operation 50
Alarm Threshold (Calls in Queue) 16Announcement Backup 34...

Index-2 Comdial October, 02
Management Information System (MIS) Reporting  14Manual Answer Mode 17
MIS Reports 75
Mode of Operation 54Modes 35
Modes of Operation 35
Monitoring The Agents 56Monthly Reports 66
N
New Customer Addition 43
Notifying Agents 111
O
Obtaining a Detailed Printout 59Operating As a Supervisor 54
Operating As An Agent 50
Operating the QuickQ System 47Organizing The Call Center Staff 8
Overflow Threshold 17
P
Password Change 31Password Changing 41
Preparing the Group Layout/Worksheet...

Index-3
Understanding QuickQ Window Graphics  86Understanding System Startup 19
Understanding the Messages 13
Understanding This Guide 7Using Calling Number ID 53
Using Management Infomation 59
Using QuickQ With a Mouse 85Using the Calling Number ID 41
V
Viewing The Current Call Statistics 57
W
Wallboard Alarm Threshold Creation 71
Wallboard Alarm Threshold Revision 72
Wallboard Alarms 70Wallboard Control 28
Wallboard Message Programming 67
Wallboard Message, Deleting 70Wallboard Message, New 67...

This manual has been developed by Comdial Corporation (the “Company”) and is 
intended for the use of its customers and service personnel.  The information in this 
manual is subject to change without notice.  While every effort has been made to 
eliminate errors, the Company disclaims liability for any difficulties arising from 
the interpretation of the information contained herein.
The information contained herein does not purport to cover all details or variations 
in equipment or to provide for...

GCA70-357.03
Quick Q System Manager’s Guide
October, 2002
Printed in U.S.A.