Comdial QuickQ Automatic Call Distributor Instructions Manual

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QuickQ System Manager’s Guide
1.1.10  WALLBOARD SCHEDULES
Message (up to 32)DayTime
Day Choices are:Time Choices
•  Monday•  Saturday0001-2400 (24 Hour Format)
•  Tuesday•  Monday-Friday
•  Wednesday•  Monday-Saturday
•  Thursday•  Daily
•  Friday 

Appendix C
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1.1.11  WALLBOARD ALARMS
ParameterFunctionThresholdMessage
(Example) QL>=5There are (QL) Calls in the Queue at this time..... 

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QuickQ System Manager’s Guide
1.  APPENDIX D
1.1  Reviewing The Programming Road Map
Start-up, and System Manager’s Windows
Start-Up WindowAccount CodeLine Group
Level (first)NewFirst
Sign-InAccount Code XXXSecond
User ID XXXDescriptionNight
Password XXXPropertiesSync Date & Time
Access to ConfigurationDescriptionDate MM/DD/YY
Ye s / N oRemoveTime HH:MM:SS
Sign-Out & ExitStat Time BinBackup Announcement
Level (second)Answer Time BinRestore Announcement
Sign-ThroughTime Bin 1- Time...

Appendix D
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Current ReportsNumerical & GraphicalAverage Time
HourlyPrint Time MM:SSSystem Capacity
FileWallboardAccount Code
PrintMessageTraffic Analysis
CloseMessage 1Group Supervisor’s Screen
Vi e w-Group Setup
Graph-Overflow Threshold MM:SS
NumericMessage 32Redirect Threshold MM:SS
Report (see Note 1)NewAlarm Threshold MM:SS
DailyEnter New MessageAlarm Threshold  Calls in Queue
FilePropertiesPriority Override MM:SS
PrintEdit Selected MessageCall Screening Yes/No...

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The following six notes define the various Report Types that are referenced in the Programming Road 
Maps on the previous pages
Management InfoIncoming CallSystem Capacity
Real Time SetupAgent ActivityCall Profile
Incoming Call Parameter MM:SSAverage TimeAccount Code
Outgoing Call Parameter MM:SSSystem CapacityReport Format
Busy Call Parameter MM:SSReport FormatNumerical
Real TimeNumericalGraphical
Traffic ActivityGraphicalNote
Agent ActivityNotePrint...

Appendix D
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Group Supervisor’s Window
GroupCustomer ZSetting
ConfigureNewWrap-Up Time MM:SS
Modes of OperationNamePriority
ModePhone NumberPriority 1-4
Call Screening Yes/NoPriority (1-4)Remove
Force Account Code Yes/NoGroup (01-16)Remove Agent
Calling Number ID Yes/NoLine Group (1-4)Management-Info
All Agents Busy Alarm Yes/NoPropertiesSetup
Allow Suspension of Agent SetNameReal Time
Answer ModePriority (1-4)Real Time Threshold
Manual AnswerGroup (01-16)Incoming Call Parameter...

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Current ReportsTuesday Yes/NoMessage # 32
HourlyWednesday Yes/NoNew
FileThursday Yes/NoEnter New Message
PrintFriday Yes/NoProperties
CloseSaturday Yes/NoEdit Selected Message
Vi e wWe e k l yRemove
GraphActivate Print Schedule Yes/NoRemove Selected Message
NumericReport Type (see note 6)Alarm
Report (see note 4)Report FormatNew
DailyNumericalParameter XX
FileGraphicalFunction (=, =)
PrintNumerical & GraphicalThreshold XXXX
ClosePrint Time...

Appendix D
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The following six notes define the various Report Types that are referenced in the Programming Road 
Maps on the previous pages
Note 1Note 2Note 3Note 4Note 5Note 6
Answer BinAnswer BinAnswer BinAnswer BinAnswer BinAnswer Bin
Abandon BinAbandon BinAbandon BinAbandon BinAbandon BinAbandon Bin
Incoming CallIncoming CallIncoming CallIncoming CallIncoming CallIncoming Call
Total TimeTotal TimeTotal TimeTotal TimeTotal TimeTotal Time
Average TimeAverage TimeAverage...

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QuickQ System Manager’s Guide
1.  APPENDIX E
1.1  Backing Up System Reports
1.1.1  WHAT IS THE WINDOWS NT BACKUP OPTION?
The Windows NT Backup option allows you to make security backup copies of the statistical data (that 
is, the report files) gathered by the ACD. These copies are made to standard 3.5-inch high-density 
floppy disks.
Once you have made backup copies of files you want to save, you can use the backup option to delete 
the old copies of these files from the hard...

Appendix E
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Notes