Home
>
Comdial
>
Communications System
>
Comdial QuickQ Automatic Call Distributor Instructions Manual
Comdial QuickQ Automatic Call Distributor Instructions Manual
Have a look at the manual Comdial QuickQ Automatic Call Distributor Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 133 Comdial manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
October, 02 Comdial 93 QuickQ System Manager’s Guide 1.1.10 WALLBOARD SCHEDULES Message (up to 32)DayTime Day Choices are:Time Choices • Monday• Saturday0001-2400 (24 Hour Format) • Tuesday• Monday-Friday • Wednesday• Monday-Saturday • Thursday• Daily • Friday
Appendix C 94 Comdial October, 02 1.1.11 WALLBOARD ALARMS ParameterFunctionThresholdMessage (Example) QL>=5There are (QL) Calls in the Queue at this time.....
October, 02 Comdial 97 QuickQ System Manager’s Guide 1. APPENDIX D 1.1 Reviewing The Programming Road Map Start-up, and System Manager’s Windows Start-Up WindowAccount CodeLine Group Level (first)NewFirst Sign-InAccount Code XXXSecond User ID XXXDescriptionNight Password XXXPropertiesSync Date & Time Access to ConfigurationDescriptionDate MM/DD/YY Ye s / N oRemoveTime HH:MM:SS Sign-Out & ExitStat Time BinBackup Announcement Level (second)Answer Time BinRestore Announcement Sign-ThroughTime Bin 1- Time Bin 6Management-Info Grp 1MM:SSSetup -Abandon Time BinReal Time -Time Bin 1 - Time Bin 6Incoming Call Parameter Grp16MM:SSMM:SS Print SetupWallboardOutgoing Cal Parameter Sign-Out (return to previous level)No. 1 - No. 16MM:SS Sign-Out & ExitPropertiesBusy Time Parameter System Managers WindowSettingsMM:SS SystemAssigned to No. ___Traffic Analysis ConfigureType Color/MonoTime Interval CompanyTitle Yes/No1/2 Hour NameTitle ___1 Hour StreetOptionsReal Time CitySummary Yes/NoHistorical Reports StateBuzzer Yes/NoHourly CountryParameter00:00 - 01:59 ZIPP1-P623:00 - 23:59 Site #PasswordFile Activate GroupUser IDPrint Group 01-16Old Password XXXClose Activate GroupNew Password XXXVi e w State Yes/NoConfirm Password XXXGraph Group NameAnnouncementNumeric XXXXXXXNo 01 - No. 16Report (see Note 1) Intergroup OverflowPropertiesDaily Group 01-16DescriptionFile Level 1Announcement LengthPrint Level 2Current MM:SSClose Level 3Limit MM:SSVi e w Level 4GroupGraph Numeric Report (see Note 2)
Appendix D 98 Comdial October, 02 Current ReportsNumerical & GraphicalAverage Time HourlyPrint Time MM:SSSystem Capacity FileWallboardAccount Code PrintMessageTraffic Analysis CloseMessage 1Group Supervisor’s Screen Vi e w-Group Setup Graph-Overflow Threshold MM:SS NumericMessage 32Redirect Threshold MM:SS Report (see Note 1)NewAlarm Threshold MM:SS DailyEnter New MessageAlarm Threshold Calls in Queue FilePropertiesPriority Override MM:SS PrintEdit Selected MessageCall Screening Yes/No CloseRemoveAutomatic Force Call Yes/No Vi e wRemove Selected MessageManual Answer Yes/No GraphAlarmDay to Night Mode Yes/No NumericNewTime-Day to Night Mode HH:MM Report (see Note 2)Parameter XXAgent Group - Setup Report ScheduleFunction (=,=)AgGp 01 DailyThreshold XXXXAgGp 02 Activate Print Schedule Yes/NoMessage (1-32)AgGp 03 Report Type (see note 3)PropertiesAgGp 04 Print Time MM:SSParameter XXAgent Group Name Report FormatFunction (=,=)Agent Name NumericalThreshold XXXXID # XXX GraphicalMessage (1-32)Password XXX Numerical & GraphicalRemovePriority 01-04 Day of the WeekRemove Selected AlarmWrap-up MM:SS Sunday Yes/NoScheduleLine Group Setup -NewLnGp 01 Saturday Yes/NoDayLnGp 02 We e k l ySundayLnGp 03 Activate Print Schedule Yes/No- LnGp 04 Report Type (see note 3)-Line Group Name Report FormatSaturdayFirst Message X NumericalMon-FriSecond Message X GraphicalMon-SatNight Message X Numerical & GraphicalDailySpecial Message X Print Time MM:SSTime HH:MMFirst Message Delay MM:SS Day of the WeekMessage (#1 - #32)Music Interval MM:SS MonthlyRemoveLine Group Priority 01-04 Activate Print ScheduleRemove Selected Schedule Ye s / N oConfiguration Report Report Type (see note 3)Report Types are – Report FormatAnswer Bins NumericalAbandon Bins GraphicalIncoming Call Total Time
October, 02 Comdial 99 QuickQ System Manager’s Guide The following six notes define the various Report Types that are referenced in the Programming Road Maps on the previous pages Management InfoIncoming CallSystem Capacity Real Time SetupAgent ActivityCall Profile Incoming Call Parameter MM:SSAverage TimeAccount Code Outgoing Call Parameter MM:SSSystem CapacityReport Format Busy Call Parameter MM:SSReport FormatNumerical Real TimeNumericalGraphical Traffic ActivityGraphicalNote Agent ActivityNotePrint Traffic StatusPrintConfiguration Service StatusDailyGroup Agent StatusReport TypePrint HistoricalWaiting Time CurrentAbandon Call HourlyIncoming Call Report TypeAgent Activity Waiting TimeAverage Time Abandon Call Note 1Note 2Note 3Note 4Note 5Note 6 Answer BinAnswer BinAnswer BinAnswer BinAnswer BinAnswer Bin Abandon BinAbandon BinAbandon BinAbandon BinAbandon BinAbandon Bin Incoming CallIncoming CallIncoming CallIncoming CallIncoming CallIncoming Call Total TimeTotal TimeTotal TimeTotal TimeTotal TimeTotal Time Average TimeAverage TimeAverage TimeAverage TimeAverage TimeAverage Time System CapacitySystem CapacitySystem CapacitySystem CapacitySystem CapacitySystem Capacity Account CodeAccount CodeAccount CodeAccount CodeAccount CodeAccount Code NoteTraffic AnalysisTraffic AnalysisPrefer CustomerTraffic AnalysisTraffic Analysis NotePrefer CustomerPrefer Customer Note
Appendix D 100 Comdial October, 02 Group Supervisor’s Window GroupCustomer ZSetting ConfigureNewWrap-Up Time MM:SS Modes of OperationNamePriority ModePhone NumberPriority 1-4 Call Screening Yes/NoPriority (1-4)Remove Force Account Code Yes/NoGroup (01-16)Remove Agent Calling Number ID Yes/NoLine Group (1-4)Management-Info All Agents Busy Alarm Yes/NoPropertiesSetup Allow Suspension of Agent SetNameReal Time Answer ModePriority (1-4)Real Time Threshold Manual AnswerGroup (01-16)Incoming Call Parameter MM:SS Automatic Force Call OptionLine Group (1-4)Outgoing Call Parameter MM:SS Queue Escape Yes/NoRemoveBusy Time Parameter MM:SS Queue Escape Ext (select)Remove Calling Number IDTraffic Analysis ThresholdLine Group (active)Time Interval Threshold Time Name1/2 Hour Overflow MM:SSLine Group Name1 Hour Redirect MM:SSConfigureReal Time Priority Override MM:SSAnnouncementGroup Real Time - Agents Alarm Threshold Time MM:SSFirst Announcement (1-4)Group Real Time - Charts Calls in Queue XXXXSecond Announcement (1-4)Group Real Time - Stats Day to Night ScheduleNight Announcement (1-4)Historical Reports PropertiesSpecial Announcement (1-4)Hourly Day of the WeekPriority00:00 - 01-59 SundayPriority 1-4- -Announcement Timing- SaturdayFirst Announcement23:00 - 23:59 Day to Night Time HH:MMIntercept Delay MM:SSFile Activate Agent GroupOn-Hold Interval MM:SSPrint Agent Group 1 Yes/NoAgent Group (active)Close Agent Group 2 Yes/NoNameVi e w Agent Group 3 Yes/NoAgent Group NameGraph Agent Group 4 Yes/NoAgentNumeric Activate Line GroupNewReport (see Note 4) Line Group 1 Yes/NoAgent InformationDaily Line Group 2 Yes/NoAgent NameFile Line Group 3 Yes/NoUser IDPrint Line Group 4 Yes/NoPasswordClose PasswordSettingVi e w User IDWrap-up Time MM:SSGraph Old PasswordPriority 1-4Numeric New PasswordAgentReport (see note 5) Confirm PasswordProperties Calling Number IDAgent Information Night Mode Routing Yes/NoAgent Name Customer A
October, 02 Comdial 101 QuickQ System Manager’s Guide Current ReportsTuesday Yes/NoMessage # 32 HourlyWednesday Yes/NoNew FileThursday Yes/NoEnter New Message PrintFriday Yes/NoProperties CloseSaturday Yes/NoEdit Selected Message Vi e wWe e k l yRemove GraphActivate Print Schedule Yes/NoRemove Selected Message NumericReport Type (see note 6)Alarm Report (see note 4)Report FormatNew DailyNumericalParameter XX FileGraphicalFunction (=, =) PrintNumerical & GraphicalThreshold XXXX ClosePrint Time MM:SSMessage (1-32) Vi e wMonthlyProperties GraphActivate Print Schedule Yes/NoParameter XX NumericReport Type (see note 6)Function (=, =) Report (see note 5)Report FormatThreshold XXXX Abandoned Calling Number ID ReportNumericalMessage (1-32) Report DayGraphicalRemove current dayNumerical & GraphicalRemove Selected Alarm -Print Time MM:SSSchedule -Abandon Calling Number IDNew Current day -6Automatic PrintingDay OpenIntervalSunday Report ScheduleDisable- Daily30 Minutes- Activate Print Schedule Yes/No1 Hour- Report Type (see note 6)2 HoursSaturday Print Time MM:SS3 HoursMon-Fri Report Format4 HoursMon-Sat Numerical6 HoursDaily Graphical8 HoursTime HH:MM Numerical & Graphical12 HoursMessage (1-32) Day of the Week24 HoursProperties Sunday Yes/NoWallboardDay Monday Yes/noMessageSunday Message # 1- Saturday Mon-Fri Mon-Sat Daily Time HH:MM Message (1-32) Remove Remove Selected Schedule Configuration Report
Appendix D 102 Comdial October, 02 The following six notes define the various Report Types that are referenced in the Programming Road Maps on the previous pages Note 1Note 2Note 3Note 4Note 5Note 6 Answer BinAnswer BinAnswer BinAnswer BinAnswer BinAnswer Bin Abandon BinAbandon BinAbandon BinAbandon BinAbandon BinAbandon Bin Incoming CallIncoming CallIncoming CallIncoming CallIncoming CallIncoming Call Total TimeTotal TimeTotal TimeTotal TimeTotal TimeTotal Time Average TimeAverage TimeAverage TimeAverage TimeAverage TimeAverage Time System CapacitySystem CapacitySystem CapacitySystem CapacitySystem CapacitySystem Capacity Account CodeAccount CodeAccount CodeAccount CodeAccount CodeAccount Code NoteTraffic AnalysisTraffic AnalysisPrefer CustomerTraffic AnalysisTraffic Analysis NotePrefer CustomerPrefer Customer Note
October, 02 Comdial 103 QuickQ System Manager’s Guide 1. APPENDIX E 1.1 Backing Up System Reports 1.1.1 WHAT IS THE WINDOWS NT BACKUP OPTION? The Windows NT Backup option allows you to make security backup copies of the statistical data (that is, the report files) gathered by the ACD. These copies are made to standard 3.5-inch high-density floppy disks. Once you have made backup copies of files you want to save, you can use the backup option to delete the old copies of these files from the hard disk of the ACD. 1.1.2 WHY SHOULD YOU USE IT? As well as providing a measure of security for your data, using the backup option will free up space for the ACD to reuse, and will prevent the ACD from slowing down due to congestion of the hard disk with too many old files. 1.1.3 HOW OFTEN SHOULD YOU USE IT? Typically, you should use the backup option at least once every three months. 1.1.4 HOW DO YOU USE IT? 1. From the Windows NT desktop, click on Star t − Programs − Accessories − System Tools − Backup to get the Microsoft Backup Welcome window. 2. Click OK and the Microsoft Backup Warning box opens up. 3. After reading the warning, click OK to open up the Microsoft Backup dialog. Use this dialog to select files that you want to backup and follow the directions provided. For additional backup information, you can click on Help.