Comdial QuickQ Automatic Call Distributor Instructions Manual

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Account Codes
Stat-Bins
CodeDescription
Answer BinsTimeAbandon BinsTime
Time Bin 01Time Bin 01
Time Bin 02Time Bin 02
Time Bin 03Time Bin 03
Time Bin 04Time Bin 04
Time Bin 05Time Bin 05
Time Bin 06Time Bin 06 
						

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1.  APPENDIX C
1.1  Group Layout / Worksheet
NOTE: Make additional copies of  the Group Layout / Worksheet for each of your system groups.
1.1.1  GROUP SETUP
Thresholds
Overflow Time
Redirect Time
Alarm Time
Alarm (# of calls)
Priority Override Time
Mode
Call Screening (Yes/No)
Automatic Force Call (Yes/No)
Manual (Yes/No)
Day to Night (Yes/No)
Time for Day to Night Mode (24 hr.) 
						

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1.1.2  AGENT GROUP SETUP
Grp 01
Group Name
Agent NameAgent IDPasswordPriorityWrap-up
Grp 02
Group Name
Agent NameAgent IDPasswordPriorityWrap-up
Grp 03
Group Name
Agent NameAgent IDPasswordPriorityWrap-up
Grp 04
Group Name
Agent NameAgent IDPasswordPriorityWrap-up 
						

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1.1.3  LINE GROUP SETUP
NOTE: Space is provided on the next page for the messages scripts.
1.1.4  MANAGEMENT INFORMATION
Grp 01Grp 02Grp 03Grp 04
Group Name
First Message #
Second Message #
Night Message #
Special Message #
Message Delay
Music Interval
Priority
Real Time Parameter Setup
Incoming Call Parameter Time
Outgoing Call Parameter Time
Busy Call Parameter Time 
						

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1.1.5  MESSAGE SCRIPTS
Line Group 01
First Message
Second Message
Night Message
Special Message
Line Group 02
First Message
Second Message
Night Message
Special Message 
						

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Line Group 03
First Message
Second Message
Night Message
Special Message
Line Group 04
First Message
Second Message
Night Message
Special Message 
						

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1.1.6  PREFERRED CUSTOMER ABANDONED CALL RECORD SETUP
Select the day or days of the week to print the Preferred Customer Line Abandoned Report (check 
appropriate box or boxes).
…  Sunday
…  Monday
…  Tuesday
…  Wednesday
…  Thursday
…  Friday
…  Saturday
Set up the automatic printing interval (check the appropriate box).
…  Disabled
…  30 Minutes
…  1 Hour
…  2 Hours
…  4 Hours
…  6 Hours
…  8 Hours
…  12 Hours
…  24 Hours 
						

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1.1.7  WALLBOARD SETUP RECORD
1.1.8  WALLBOARD PARAMETER SETUP
NOTE:  When a title is used, P4-P6 are not available because the top line of the wallboard is used to 
display the title.
WallboardGroupTy p eTitleTitle DisplaySummaryBuzzer
Example 12ColorYe sHave a Good DayNoYe s
Example 24ColorNoNot usedYe sNo
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5
6
7
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WallboardP1P2P3P4P5P6
ExampleIHIDOHODSHSD
1
2
3
4
5
6
7
8
9
10
11
12
13
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1.1.9  WALLBOARD MESSAGES
NOTE: Insert up to six tokens (xx) to identify parameters in a message (see example 1).
WallboardText up to 70 characters for scrolling messages.
Example 1TEAM 1 RECEIVED (ID) CALLS TODAY AND GRADE OF SERVICE WAS (SD)
Example 2WORK SAFELY TODAY!
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