Comdial QuickQ Automatic Call Distributor Instructions Manual

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QuickQ System Manager’s Guide
1.  USING MANAGEMENT INFORMATION
1.1  Obtaining a Detailed Printout
You can obtain a detailed printout of the system configuration for the manager level or the supervisor 
level.
When you select the Management Info. menu bar option in the manager window, the system presents a 
menu that has the following options:
•  Setup
•  Real Time
•  Historical Reports
•  Current Reports
•  Report Schedule
•  Wallboard
•  Configuration Report
NOTE: All report...

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1.2  Selecting Setup
Setup is provided in the Management Info pull-down menu at both the Manager and Supervisor pro-
gramming level. Use Setup command to program real time parameters and to select traffic analysis 
display interval for both the system and the group.
1.  System Real Time display shows all activities occurring within the QuickQ system and Group 
Real Time Display shows all activities occurring within QuickQ Group. In order to monitor the...

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QuickQ System Manager’s Guide
1.3  Selecting Real Time Reports
1.3.1  SYSTEM REAL TIME REPORTS
The System Real Time window shows all line and agent activities within the QuickQ system.
1.3.2  SYSTEM REAL TIME − LINES
This displays the number of lines assigned to a given group, the number of calls waiting in queue, the 
number of calls that have waited beyond a preset threshold (>Alarm) and the number of lines engaged 
in outgoing and incoming calls. A running timer also displays...

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1.3.4  SUPERVISOR’S REAL TIME REPORT
Supervisors can look at the Supervisor Real Time window to monitor the group’s current call activ-
ities. Group traffic and activities are shown in real time statistics that is updated by QuickQ in approx-
imately three-second intervals.
The supervisor Real Time window consists of three report screens:
1.  Group Real Time − Chart provides a graphical presentation of what is happening within the 
group. The use of...

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QuickQ System Manager’s Guide
The calendar in the Historical Report window shows the current month, with each date represented by 
a button. 
Figure 1-4  Historical Report Calendar Screen
1.4.1  SELECTING THE HOURLY REPORT
The Hourly report window shows the hourly intervals with reports available.
1.  Select one hourly interval.
2.  Click Open and the main report screen opens up.
Figure 1-5  Hourly Report 

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Tip—To view or to print a specific hourly report:
•  On the Title Bar of the Main Report window, click Report and a list of seven report types will 
display.
•  Select one report option.
•  Click View and choose either Graph or Numeric. QuickQ will show the selected report 
accordingly.
•  To print the selected report, click File and then select Print.
1.5  Selecting Current Reports
To select the current hourly reports, click on Current Reports from the...

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QuickQ System Manager’s Guide
1.6  Selecting the Report Schedule
QuickQ can generate seven types of daily, weekly or monthly reports. Select Report Schedule on the 
Management Info pull-down menu to see the Daily, Weekly, and Monthly report schedule windows.
1.6.1  DAILY REPORTS
QuickQ prints Daily reports on the days of the week and the time of day you specify.
Figure 1-6  Report Schedule Window
To set the print times for the Daily reports:
1.  Click Activate Print Schedule. A...

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To set the print times for the Weekly reports:
1.  Click Activate Print Schedule. A check mark in the box enables the print schedule set.
2.  Click on the check boxes under Report Type to select which report you would like to see. You 
can select to print more than one type of report.
3.  Note: Preferred Customer Report is only available at the group supervisor level.
4.  Select one report format from Numerical, Graphical or Numerical & Graphical.
5....

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QuickQ System Manager’s Guide
1.7  Working with Wallboards
The first group of Wallboard windows relate to the wallboard messages. The second group concerns 
the use of wallboard alarms while the third, and last group, are for establishing wallboard schedules.
1.7.1  PROGRAMMING WALLBOARD MESSAGES
You can program a maximum of 32 different wallboard messages, which are shared between the 
system and the group level. The currently active wallboards are displayed in the Wallboard...

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4.  To ensure the new message will display properly, click Test. QuickQ will try sending the new 
message to display on system wallboards.
Figure 1-8  New Wallboard Message 
Obtaining a List of Parameter Abbreviations and Descriptions
1.  Select Configure under the System menu.
2.  Click Wallboard.
3.  Highlight one wallboard entry.
4.  Click Properties.
5.  Click Parameter.
6.  Click the down arrow of any one parameter to display a list of...