Comdial QuickQ Automatic Call Distributor Instructions Manual

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QuickQ System Manager’s Guide
Setting Up a Wallboard
1.  Click Settings to access the Wallboard Settings window.
Figure 1-11  Wallboard Settings
2.  Assign the wallboard to the system or to an active group. If you select Not Used, you cannot edit 
other options in this dialog box.
3.  Identify whether you are programming a Mono or Color wallboard. If you select the mono wall-
board type, the Title option will automatically be disabled. This is because only color wallboards 
can...

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4.  If you select the color wallboard type, you can enable or disable the Title option by clicking on 
the check box. You can enter up to 16 characters to describe the Title.
5.  Click Summary if you wish to see hourly totals for your selected parameters.
6.  If you wish to enable the buzzer when a message is sent to the wallboard or when an alarm 
threshold is met by one of the parameters showing on the wallboard, click Buzzer.
Programming Wallboard Parameters...

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QuickQ System Manager’s Guide
1.5.9  CHANGING YOUR PASSWORD
All passwords are restricted to 3 digits, ranging from 100 - 999.  Manager’s user ID is factory set and 
is unchangeable. 
If you wish to change the Manager’s password, access the Password window.
Figure 1-14  Password Window
1.  Enter your existing password in Old Password.
2.  Enter 3 new digits in New Password.
3.  Key in the 3 new digits again in Confirm Password.
4.  The new password will reflect in the Password...

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1.5.10  SETTING ANNOUNCEMENT TITLES
Announcements can be recorded from any telephone set logged in as Supervisor. DVA16 can store 
sixteen messages with a total 240 seconds recording time and DVA01 can store four messages with a 
total 2 minutes recording time. The Announcement option on the System pull-down menu is only appli
-
cable to customers using a DVA16
The Announcement window shows a list of all current announcements in the DVA16. Each 
announcement is...

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QuickQ System Manager’s Guide
•  Whether the message is used as a first, second, night or special message.
Managers can only edit the Announcement Description at a maximum of 40 characters. Description is 
used as a reminder note and does not affect QuickQ operation.
NOTE: ·Go to Line Group Programming if you wish to allocate different announcements to different 
groups and for different applications.
Figure 1-16  Announcement Properties Window
1.5.11  SYNCHRONIZING THE DATE AND...

Programming QuickQ
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To synchronize the QuickQ system clock with the Data Communications System, click the Sync Clock 
button.
Figure 1-17  Synchronizing Clock
1.5.12  BACKING UP ANNOUNCEMENTS
The Backup Announcement option on the System pull-down menu is only selectable when a DVA16 is 
connected to the QuickQ system. By selecting this option, you can copy all messages currently stored 
in the Digital Voice Announcer onto a floppy disk.
NOTE:  This feature is not applicable for the...

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QuickQ System Manager’s Guide
2.  Click Restore Announcement on the System pull-down menu.
Figure 1-19  Restore Announcement Menu
3.  A warning message will inform you that if you decide to restore the announcement, the DVA 
will deactivate for several minutes.
4.  If you select Ye s, the system will start restoring the announcements.
5.  The status bar at the bottom of the Main Manager window will display DVA Restore.
1.6  Supervisor Programming
To gain access to the supervisor...

Programming QuickQ
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•  Activate Calling Number ID to see callers’ information on the agent sets. You must, however, 
make sure your phone system is equipped with this option. If caller’s telephone number matches 
with one on the customer list, the customer’s name will show. Otherwise, QuickQ will display 
the caller’s telephone number.
•  All agent sets will beep when the All Agents Busy Alarm feature is set and all agents are busy. 
This feature is to warn supervisor and agents...

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QuickQ System Manager’s Guide
1.6.3  PROGRAMMING THE THRESHOLDS
In the Threshold window, you can set time limitations, so that QuickQ will know when to transfer calls 
to another group and when to adjust the priority levels of incoming calls.
1.  Specify the following Threshold Time in minutes and seconds. Range is from 00:00 - 59:59.
•  Overflow identifies the time a call will wait in queue before the system transfers it to the 
overflow groups.
•  Always set Redirect in less than...

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1.6.4  CONFIGURING THE DAY TO NIGHT SCHEDULE
The system automatically switches to night mode at the specified Day-to-Night Time. In the Day to 
Night Schedule window, supervisors can program seven schedules for each group.
Figure 1-22  Day to Night Schedule Menu
1.  To create or to revise a schedule, highlight an entry and select Properties. 
2.  The Day to Night Properties window opens up.
3.  Day of the Week lists seven days of the week plus a Disable option....